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Description
About Us: Shashwat hospitals is a distinguished and rapidly evolving healthcare institution, committed to redefining patient care through innovation, empathy, and clinical excellence. Our state-of-the-art facilities, coupled with a compassionate team of healthcare professionals, enable us to deliver a comprehensive range of medical services, from routine care to highly specialized treatments. We are dedicated to fostering a supportive and progressive environment for our patients, their families, and our esteemed staff. As we continue our trajectory of growth and enhance our service offerings, we are seeking a visionary and results-driven Head of Operations to join our senior leadership team. This pivotal role will be instrumental in ensuring the seamless, efficient, and high-quality functioning of our entire operational infrastructure. Position Summary: The Head of Operations will serve as a cornerstone of our executive leadership, holding ultimate accountability for the strategic planning, oversight, and continuous improvement of all non-clinical and support service operations across the hospital. This includes ensuring optimal operational efficiency, unwavering quality standards, stringent safety protocols, and an unparalleled patient experience. The ideal candidate is a dynamic, seasoned leader with an extensive background in healthcare administration, possessing a profound understanding of complex hospital ecosystems. They will be adept at leading large multidisciplinary teams, driving systemic process enhancements, strategically managing vast resources, and cultivating a robust organizational culture rooted in excellence, accountability, and patient-centricity. This role demands a proactive problem-solver, a skilled negotiator, and a champion of innovation, capable of navigating the evolving landscape of healthcare delivery. Key Responsibilities: 1. Operational Leadership & Strategic Oversight: 2. Process Improvement & Optimization: 3. Financial Management & Resource Allocation: 4. Quality, Safety & Regulatory Compliance: 5. Team Leadership & Development: 6. Patient Experience & Satisfaction: . 7. Strategic Planning & Future Development: Qualifications: Education: Required: A Bachelor's degree from an accredited institution in Healthcare Administration, Business Administration, Public Health, Operations Management, Industrial Engineering, or a closely related field. Strongly Preferred: A Master's degree (e.g., Master of Health Administration (MHA), Master of Business Administration (MBA), Master of Public Health (MPH), or a relevant Master's in Healthcare Management). Certifications in Lean, Six Sigma, or Project Management (PMP) are highly advantageous. Experience: Extensive Progressive Experience: A minimum of 10-15 years of progressive and responsible experience in hospital operations or healthcare management is required. Senior Leadership Role: At least 5-7 years of direct experience in a senior leadership or executive-level operational role within a medium to large-sized multi-specialty hospital, academic medical center, or integrated healthcare system. Complex Operational Management: Proven, hands-on experience managing a broad spectrum of complex operational departments, including patient access, facilities, environmental services, security, food services, and supply chain. Track Record of Success: Demonstrated success in leading significant change management initiatives, driving large-scale process improvement projects, and achieving measurable operational efficiencies and cost reductions. Budget Management: Extensive experience in developing, managing, and optimizing multi-million-dollar operational budgets. Regulatory Environment: Comprehensive experience operating within highly regulated healthcare environments, ensuring strict compliance with all relevant standards and regulations. Skills & Competencies: Exceptional Leadership & Influence: Proven ability to inspire, motivate, and lead diverse teams to achieve challenging goals. Strong executive presence and the capacity to influence stakeholders at all levels of the organization. Strategic Thinking & Execution: Ability to think strategically, develop long-term operational plans, and execute them effectively through detailed implementation. Superior Communication: Outstanding verbal and written communication skills, including the ability to present complex information clearly and concisely to executive leadership, staff, and external stakeholders. Advanced Analytical & Problem-Solving: Exceptional analytical acumen with the ability to interpret complex data, identify root causes of problems, and develop innovative and effective solutions. Strong decision-making skills under pressure. Financial Acumen: Strong understanding of financial principles, budgeting, cost accounting, and resource allocation within a healthcare setting. Technical Proficiency: High proficiency in utilizing healthcare management software, Electronic Medical Record (EMR) systems, enterprise resource planning (ERP) systems, operational analytics platforms, and standard office productivity suites. Regulatory & Quality Expertise: In-depth knowledge of healthcare regulations (e.g., HIPAA, OSHA), quality frameworks (e.g., JCI, ISO), patient safety initiatives, and risk management principles. Change Management: Demonstrated ability to lead and manage organizational change effectively, gaining buy-in from staff and ensuring smooth transitions. Interpersonal & Collaboration: Excellent interpersonal skills with the ability to build strong relationships, foster collaboration, and effectively negotiate with various internal and external stakeholders. Resilience & Adaptability: Ability to thrive in a dynamic, fast-paced, and often demanding healthcare environment, demonstrating resilience and adaptability to unforeseen challenges. Patient-Centric Mindset: Unwavering commitment to patient safety, quality of care, and an exceptional patient experience. Reporting Structure: The Head of Operations will report directly to the Chief Executive Officer (CEO) or the Chief Operating Officer (COO) of [Insert Hospital Name], serving as a vital member of the hospital's senior leadership team. This role will have direct reports encompassing directors and managers of various operational departments. To Apply: Prospective candidates who meet the aforementioned qualifications and are eager to contribute to a leading healthcare institution are cordially invited to submit a comprehensive application. Please include: A detailed resume/curriculum vitae highlighting your relevant experience and achievements. A compelling cover letter articulating your interest in this specific role, your leadership philosophy, and how your skills and experience align with the responsibilities outlined in this job description. Applications should be submitted electronically to HR@SHASHWAT.ONE . Please indicate "Application: Head of Operations - Hospital Management" in the subject line. Shashwat hospitals is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status. 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