Head of Operations

Job Title: Head of Operations

Reporting To: Leadership Committee & Managing Director

Location: Chennai (Corporate Office)

Objective:

To build and lead the operational backbone of Dugar Finance, ensuring scalable, compliant, and efficient processes across all business linesMSME, Commercial Vehicle, LAP, and Solar Finance. The role demands strong command over branch operations, credit delivery, collections oversight, and process digitization to support sustainable AUM growth.

Key Responsibilities:

• Oversee daily operations across all branches, ensuring standardized processes, compliance, and operational discipline.

• Translate business goals into measurable operational targets, focusing on turnaround time (TAT), disbursement efficiency, and cost control.

• Drive process automation, data migration, and on-ground utilization of the new tech software.

• Establish clear operating frameworks for Credit, Collections, Legal, Treasury, and HR to function cohesively.

• Build, mentor, and lead regional operations teams (North/South), defining KPIs and accountability metrics.

• Collaborate with Business Heads (MSME, CV) to ensure alignment of underwriting and recovery frameworks with growth objectives.

• Oversee audit and risk functions to maintain portfolio hygiene and operational compliance with RBI norms.

• Liaise with internal and external stakeholders—banks, auditors, vendors—for seamless operational execution.

• Prepare periodic MIS and operational dashboards for Board and MD review.

• To ensure smooth collaboration between all departments.

Required Experience:

• Minimum 10 years in NBFC operations, with at least 3 years in a position leading a team.

• Proven background in MSME or vehicle finance preferred.

• Experience in tech-enabled operations, LOS/LMS migration, and process re-engineering.

• Strong familiarity with regulatory, credit, and collection frameworks applicable to NBFCs.

Competencies:

• Process ownership and strategic execution.

• Team building across multi-location setups.

• Analytical, risk-aware decision-making.

• High operational discipline and governance orientation.

Qualification:

Graduate or Postgraduate in Finance/Business Administration.

Interested candidates to share the resume at hr@dugar.co.in or 9092807676