General Manager - Recovery South

Job Description

Location: Chennai (covering Tamil Nadu, Karnataka, Andhra Pradesh, Telangana) Reports To: CEO Experience : 12- 15 years of recovery experience in NBFCs/banks. Key Responsibilities: Lead and oversee vehicle loan and LAP recovery operations across South India. Manage field recovery agents and legal action (including SARFAESI where applicable). Drive strategy to reduce delinquencies and recover written-off accounts. Coordinate with legal teams, police, and repossession vendors. Monitor performance metrics recovery rate, turnaround time, legal closures. Develop state-level SOPs and compliance with RBI and local laws. Oversee EMI collections across the NBFCs vehicle and LAP portfolios. Build and optimize in-house and outsourced telecalling + field collection teams. Implement performance-based incentives, tech dashboards, skip tracing, and dialer tools. Lead bucket-wise (B0to B3) collection strategies. Work closely with credit, recovery, and tech product teams to reduce bounce and DPD. Ideal Profile: Strong knowledge of SARFAESI, vehicle seizure, and LAP recovery processes. Multilingual (Tamil, Telugu, Kannada preferred). Proven leadership in managing large on-ground recovery teams. Experience with field and tele-collections, especially in Tier 2/3/4 towns. Comfortable with digital tools (collection CRM, field apps). Strong MIS/analytics orientation. Driving is added advantage To Apply : Interested candidates can share their resume at hr@dugar.co.in or WhatsApp to 9092807676 Komal Agarwal - HR OFFICER DUGAR FINANCE