Job Title: Head of Operations Reporting To: Leadership Committee & Managing Director Location: Chennai (Corporate Office) Objective: To build and lead the operational backbone of Dugar Finance, ensuring scalable, compliant, and efficient processes across all business lines—MSME, Commercial Vehicle, LAP, and Solar Finance. The role demands strong command over branch operations, credit delivery, collections oversight, and process digitization to support sustainable AUM growth. Key Responsibilities: • Oversee daily operations across all branches, ensuring standardized processes, compliance, and operational discipline. • Translate business goals into measurable operational targets, focusing on turnaround time (TAT), disbursement efficiency, and cost control. • Drive process automation, data migration, and on-ground utilization of the new tech software. • Establish clear operating frameworks for Credit, Collections, Legal, Treasury, and HR to function cohesively. • Build, mentor, and lead regional operations teams (North/South), defining KPIs and accountability metrics. • Collaborate with Business Heads (MSME, CV) to ensure alignment of underwriting and recovery frameworks with growth objectives. • Oversee audit and risk functions to maintain portfolio hygiene and operational compliance with RBI norms. • Liaise with internal and external stakeholders—banks, auditors, vendors—for seamless operational execution. • Prepare periodic MIS and operational dashboards for Board and MD review. • To ensure smooth collaboration between all departments. Required Experience: • Minimum 10 years in NBFC operations, with at least 3 years in a position leading a team. • Proven background in MSME or vehicle finance preferred. • Experience in tech-enabled operations, LOS/LMS migration, and process re-engineering. • Strong familiarity with regulatory, credit, and collection frameworks applicable to NBFCs. Competencies: • Process ownership and strategic execution. • Team building across multi-location setups. • Analytical, risk-aware decision-making. • High operational discipline and governance orientation. Qualification: Graduate or Postgraduate in Finance/Business Administration. Interested candidates to Share resume at hr@dugar.co.in or 9092807676
Job Title: Head of Operations Reporting To: Leadership Committee & Managing Director Location: Chennai (Corporate Office) Objective: To build and lead the operational backbone of Dugar Finance, ensuring scalable, compliant, and efficient processes across all business linesMSME, Commercial Vehicle, LAP, and Solar Finance. The role demands strong command over branch operations, credit delivery, collections oversight, and process digitization to support sustainable AUM growth. Key Responsibilities: Oversee daily operations across all branches, ensuring standardized processes, compliance, and operational discipline. Translate business goals into measurable operational targets, focusing on turnaround time (TAT), disbursement efficiency, and cost control. Drive process automation, data migration, and on-ground utilization of the new tech software. Establish clear operating frameworks for Credit, Collections, Legal, Treasury, and HR to function cohesively. Build, mentor, and lead regional operations teams (North/South), defining KPIs and accountability metrics. Collaborate with Business Heads (MSME, CV) to ensure alignment of underwriting and recovery frameworks with growth objectives. Oversee audit and risk functions to maintain portfolio hygiene and operational compliance with RBI norms. Liaise with internal and external stakeholdersbanks, auditors, vendorsfor seamless operational execution. Prepare periodic MIS and operational dashboards for Board and MD review. To ensure smooth collaboration between all departments. Required Experience: Minimum 10 years in NBFC operations, with at least 3 years in a position leading a team. Proven background in MSME or vehicle finance preferred. Experience in tech-enabled operations, LOS/LMS migration, and process re-engineering. Strong familiarity with regulatory, credit, and collection frameworks applicable to NBFCs. Competencies: Process ownership and strategic execution. Team building across multi-location setups. Analytical, risk-aware decision-making. High operational discipline and governance orientation. Qualification: Graduate or Postgraduate in Finance/Business Administration. Interested candidates to Share resume at [HIDDEN TEXT] or 9092807676
Job Title: Head – MSME (Secured Lending) – North / South Location: Chennai Company: Dugar Finance & Investments Ltd. Role Objective Lead and expand the MSME Secured Lending and LAP business across Northern India. Build a high-performing team, establish robust processes, and drive profitable, risk-controlled growth aligned with corporate strategy. Key Responsibilities Formulate and execute region-specific business plans for MSME Secured Lending. Build and institutionalize a scalable branch and partner network across North / South India. Recruit, train, and retain regional sales, credit, and operations teams with clear accountability structures. Establish and enforce strong credit appraisal, underwriting, and risk monitoring frameworks. Implement standardized processes to ensure speed, accuracy, and compliance across loan origination and servicing. Drive channel productivity and portfolio profitability while maintaining asset quality. Coordinate closely with Head Office in Chennai for product design, risk management, and policy alignment. Leverage digital tools and analytics for credit assessment and portfolio management. Ensure consistent communication between regional teams and the corporate office for performance tracking and governance. Candidate Profile 10–15 years of experience in MSME Secured Lending / LAP within NBFCs. Proven capability to scale secured loan books with disciplined risk management. Experience in building large teams and implementing structured sales and credit processes. Strong regional understanding of SME customer behaviour in Northern / Southern India. Strategic, process-oriented leader with execution focus and governance discipline. Qualifications Graduate/Postgraduate in Finance, Business, or related field (MBA preferred). Certifications in Credit or Risk Management advantageous. Interested candidates to share their resumes to hr@dugar.co.in or 9092807676
Job Title Head – Internal Audit & Risk Reporting To Board of Directors / Managing Director Location Chennai Corporate Office Objective Establish and lead a best-in-class Internal Audit & Risk function at Dugar Finance to ensure process integrity, regulatory compliance, enterprise risk minimization, and a robust control environment across all business lines and support functions. Key Responsibilities Develop and implement the company-wide risk management framework, risk registers, and internal audit program covering credit, operations, finance, IT, and compliance. Conduct periodic, thematic, and ad-hoc risk-based audits; identify, report, and track closure of material process gaps, control failures, policy non-compliance, and fraud risks. Lead Internal Audit operations, including audit calendar planning, review of business-critical processes, detailed documentation, root cause analysis, and recommendations of remedial actions. Build and maintain an enterprise risk heat map, quantify risk exposures, and drive continuous gap analysis across functional and process owners. Prepare and present risk dashboards, internal audit findings, and control assessment reports to the Board and MD regularly, highlighting high-impact risks and actionable mitigation plans. Drive inspection readiness and facilitate statutory, regulatory, and external audits in conjunction with senior management. Implement a robust whistleblower policy, oversee internal investigations, ensure independence, and closure of all reported incidents without bias or delay. Champion risk culture and training; lead workshops with function heads to instill ownership for risk-based thinking and control effectiveness. Regularly review adequacy of policies, procedures, and operational controls to ensure compliance with RBI and other regulatory bodies; propose revisions where required. Ensure timely closure and documentation of all outstanding audit points, management comments, and regulatory observations. Required Experience Minimum 10 years’ hands-on experience in Internal Audit and Risk Management, preferably within NBFC, Banking or regulated BFSI entities. Demonstrated ability to build audit and risk frameworks from inception; proven track record in leading or transforming internal audit and risk oversight functions. Experience in conducting and presenting risk-based audits to senior management. In-depth understanding of RBI/NBFC regulatory requirements, audit methodology, fraud risk management, and enterprise control frameworks. Competencies High integrity and independence; strong analytical and forensic acumen. Risk-based decision-making; in-depth control orientation. Effective stakeholder management and cross-functional influence. Strategic process improvement mindset. Qualification Chartered Accountant (CA), MBA (Finance/Risk) or equivalent professional certification. Advanced training/accreditation in risk management or audit methodology preferred. Additional Requirements Exceptional verbal and written communication skills for concise Board-level reporting. Proficiency with risk management tools, MS Office, and audit workflow platforms. Strong leadership and mentoring ability; capacity to operate independently with minimal supervision.
Job Title : Collections Manager Reporting To: Head of Operations Location : Chennai Corporate Office Objective: Oversee and execute effective loan recovery and collections strategies to reduce NPAs and ensure timely inflows across commercial vehicle and MSME secured finance portfolios. Key Responsibilities: • Develop and implement collections policies aligned with company risk and credit frameworks. • Manage daily collections operations including overdue follow-ups, settlement negotiations, and legal recovery efforts. • Monitor portfolio aging, delinquency trends, and initiate corrective actions to optimize recovery. • Lead and train collections teams ensuring adherence to regulatory and ethical standards. • Coordinate with credit, legal, and operations teams on escalation and resolution of recovery issues. • Manage external recovery agents, law firms, and third parties for enforcement actions. • Maintain comprehensive MIS reporting on collections performance, recovery status, and NPAs for senior management. • Ensure compliance with RBI guidelines on asset classification, provisioning, and recovery procedures. • Drive process improvements leveraging automation, analytics, and customer engagement to reduce defaults. • Implement robust customer grievance redressal mechanisms related to collections. • Manage hard bucket collections: oversee identification, monitoring, and intensive recovery efforts on stressed and critical NPA accounts, ensuring closure and minimizing write-offs. Required Experience: • Minimum 10 years of experience in collections in NBFCs, banks, or financial institutions with expert knowledge of secured lending and MSME portfolios. • Strong understanding of RBI regulatory guidelines on asset classification, provisioning, and recovery processes. • Demonstrated leadership in managing large, dispersed collections teams and delivering sustained recovery results. Competencies: • Excellent negotiation, communication, and team management skills. • Analytical and data-driven approach to portfolio risk assessment and collections strategy. • High integrity and commitment to ethical debt recovery. Qualification: Graduate or higher; certifications in credit or recovery management preferred. Additional Requirements: • Proficient with collections software, CRM systems, and MS Office. • Ability to work under pressure while maintaining professionalism and regulatory compliance. Interested Candidates to share there resume to hr@dugar.co.in or 9092807676.
Position Title - Admin Executive Job description: Location: Chennai (Head Office) Experience Required: 0-1 year (preferably in NBFCs, Banks, or Financial Services) Role Summary: The Admin Executive will be responsible for managing daily administrative operations, ensuring smooth functioning of office infrastructure, vendor coordination, facility management, and supporting compliance-related documentation. The role requires high attention to detail, organizational skills, and the ability to independently manage multiple admin functions across locations. Key Responsibilities: Office & Facility Management Ensure the smooth upkeep of office premises, equipment, and utilities across branches. Coordinate with facility vendors (cleaning, maintenance, security, etc.). Maintain asset inventory and handle procurement of office supplies, furniture, and IT peripherals. Supervise repair, AMC, and utility bill tracking for all locations. Vendor & AMC Coordination Identify and onboard new vendors as per company policies. Negotiate contracts, manage renewals, and ensure timely payments. Maintain documentation and track service level agreements (SLAs). Documentation & Compliance Support Maintain records of lease agreements, utility bills, licenses, and insurance for all branches. • Assist with audits, documentation retrieval, and statutory compliance for admin related areas. Track and renew registrations (e.g., Shop & Establishment, Fire Safety, etc.) across locations. Travel & Event Coordination Manage bookings for employee travel, hotel, and logistics. Assist in organizing internal meetings, training sessions, and town halls. Courier, Stationery, and Communication Handle inward and outward couriers and ensure timely dispatch across branches. Maintain stock and distribution of stationery and ID cards. Coordinate with internal teams for access cards, welcome kits, and office onboarding needs. Ideal Candidate Profile: Experience: 0-1year in an admin/executive support role, preferably in NBFCs, banks, or multi-location companies. Skills: o Strong vendor management and negotiation skills o Familiarity with facilities, compliance, and procurement workflows o Good knowledge of MS Excel, Google Sheets, and documentation tools Job Type: Full-time work location - In person Interested candidates to share there profile to hr@dugar.co.in or 9092807676