Job
Description
Key Responsibilities 1. Customer Acquisition & Growth Lead the end-to-end B2B sales funnel—from prospecting to closing—targeting large employers, staffing firms, infrastructure companies, and aggregators. Design and execute industry-specific sales strategies across manufacturing, logistics, construction, and facility management sectors. Forge strategic enterprise partnerships to secure high-volume, long-term housing contracts. Utilize CRM systems and sales analytics to refine the sales process, monitor performance, and drive data-informed decisions. 2. Key Account Management & Client Success Act as the primary liaison for key accounts, ensuring exceptional client satisfaction, retention, and revenue expansion. Collaborate with clients to tailor housing, transport, and meal solutions aligned with their operational needs. Establish structured account planning, quarterly business reviews, and success metrics to drive outcomes. Develop scalable playbooks for account growth, including upselling services, expanding to new regions, and onboarding additional workforce segments. 3. Team Leadership & Enablement Recruit, train, and lead a high-performing team of account managers, enterprise sales executives, and field coordinators. Define clear KPIs, incentive models, and streamlined sales processes to enhance team efficiency. Cultivate a team culture centered on ownership, customer empathy, and commercial excellence. Conduct regular training sessions, objection-handling workshops, and collaborative pipeline reviews. 4. Cross-Functional Collaboration Partner with Product, Operations, Housing Supply, and Finance teams to ensure smooth onboarding, service delivery, and contract renewals. Collaborate with Marketing to refine sales collateral, case studies, and industry-specific messaging. Work with Tech and Data teams to deliver client dashboards, usage insights, and customized reporting. 5. Process Optimization & Reporting Implement and manage CRM tools for lead tracking, pipeline visibility, and accurate forecasting. Establish consistent reporting rhythms—daily, weekly, and monthly—for acquisition, retention, and revenue metrics. Monitor and improve key performance indicators such as CAC, CLTV, churn rate, occupancy, NPS, and account growth. Show more Show less
