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M&G plc
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Head of Client Operations

Head of Client Operations

M&G plc

15 - 19 years

0 Lacs

maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

digital services advanced analytics business transformation finance actuarial research information technology customer service audit data management quality control investment performance risk metrics client service client satisfaction change management stakeholder engagement operational excellence continuous improvement process excellence leadership development market knowledge technology automation talent management conflict management negotiation communication skills presentation skills strategic thinking analytical skills change management relationship build digital engineering ai rpa bi insights management consulting strategy quants risk compliance regulatory knowledge problemsolving datadriven decision making financial skills

Work Mode

On-site

Job Type

Full Time

Job Description

You are M&G Global Services Private Limited, a fully owned subsidiary of the M&G plc group of companies, dedicated to providing a wide range of value-added services since 2003. Your purpose is to empower individuals to invest with confidence. With over 170 years of experience, you offer financial products and services through Asset Management, Life, and Wealth sectors to deliver exceptional financial outcomes for clients and superior shareholder returns. M&G Global Services has evolved into a powerhouse of capabilities, contributing significantly to M&G plc's goal of becoming the most beloved and successful savings and investments company globally. As Head of Client Operations, your role is crucial in enhancing transparency, building trust, and strengthening relationships with COO, Operations, Distribution & Investments teams within the asset management space. You will be responsible for providing strategic leadership to build a top-tier client operations team in India aligned with the overall client experience strategy. This includes overseeing the end-to-end client life cycle, ensuring accuracy in reporting, collaborating with distribution teams, managing data quality control, and engaging with stakeholders to drive operational excellence and continuous improvement. Your responsibilities also involve talent management, where you will develop resource acquisition plans, lead retention initiatives, coach and mentor operational personnel, and foster a culture of continuous improvement and innovation. To excel in this role, you should have a minimum of 15+ years of management experience in client operations within the asset management industry. You must possess strong commercial acumen, client-centric approach, strategic thinking skills, excellent communication and presentation abilities, and proven leadership qualities. Additionally, a graduate degree in any discipline, preferably in Commerce, Finance, or Management, along with a Master's in Business or equivalent certification is required. Your success in this role will contribute significantly to M&G Global Services" mission of creating an exceptional workplace for exceptional talent and driving the company towards becoming a globally recognized leader in savings and investments.,

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Head of Client Operations