Cloud Infrastructure Operations Senior Engineer (Storage)

Job Description

We are looking to expand our team through MG Global Services to continue to provide the highest levels of service to our end users. The Platform Operations team works to high standards within our growing business by managing critical platforms running our Azure estate and supporting our engineering teams to drive business value in technology. The team support our UK business with extended support for Asia Pacific regions. This means working flexible hours to meet our business needs. Currently split across three geographies and supported by a technology partner we stand by having a one team feel and regularly collaborate and work together to meet the common goals. The Platform Operations team is the centre of all things in cloud. The team is responsible for ensuring the continuous operation and upkeep of our cloud infrastructure and platforms, while being empowe'red to enhance, automate, and shape the future development of this digital estate. Knowledge, Skills, Experience Educational Qualification Minimum of 5+ years of relevant experience in your discipline and working in the IT industry You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms, experience with Azure is essential. You will understand cloud governance, best practices, and policies within Azure. You must have a problem-solving mindset and the ability to troubleshoot unknown technical issues. Proven track record in providing support and troubleshooting for cloud infrastructure, including incident management and root cause analysis. Experience in identifying inefficiencies and implementing automated solutions to overcome these. As a senior engineer you will be expected to help build out our presence in MG Global Services and as such experience of building / mentoring and guiding teams and individuals is essential Strong interpersonal skills for working with cross-functional teams to support cloud solutions effectively. An understanding of inventory management and software assurance, alongside CMDB and /or other asset management tooling Familiarity with Agile and DevOps methodologies and technologies - Git, Azure DevOps (or equivalent) and CI / CD Pipelines is desirable. Relevant cloud and/or technology discipline certification especially - AZ-104 Scripting in your relevant discipline and/or within Cloud Automation Experience in implementing and maintaining robust disaster recovery strategies and ensuring business continuity. An understanding of applying patches and updates to infrastructure to ensure security and functionality, utilising tools such as Ivanti or similar patch management systems. As a Storage expert we expect the following Proficiency in storage technologies (SAN, NAS, DAS, etc) Strong knowledge of storage protocols (NFS, SMB, etc) Experience with storage management tools (EMC, NetApp, HPE, IBM, etc). Guide and architect future storage technologies Experience with backup and recovery of data Experience with optimising, identifying storage solutions Resolving 3rd line storage related incident support calls Design/build/deploy storage solutions and shares Understanding of data permissions, ACLs and general access management Proactively monitoring / tuning storage services in various environments Provide engineering support for storage infrastructure Establish and recommend policies on system use and services Understanding data classification and appropriate encryption / controls Experience with the below is preferable: Scripting (Perl, Shell ) and Automation skills with a drive to optimize infrastructure/processes and increase efficiencies Perform daily tasks and participate in major events (QMW, Power downs, DR tests) On call support of systems and restores Demonstrated Unix and/or NT administration skills required Experience with NetApp and azure file shares You need to be this kind of person Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business Able to work and learn quickly in a fast pace, fun and dynamic environment Care about doing a great job and exceeding expectations with the quality of what you'do Curious to learn and develop your own technical skills Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required. Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks. Ability to challenge and speak up in discussions with colleagues of all levels Educational Qualification: Graduate/Masters in any discipline Min 5+ years of MS Storage experience Cloud certifications would be an added advantage MG Behaviours relevant to all roles: Tell it like it is: Respectfully speaking up to create better ways forward - both direct and empathetic Own it now: Putting on things with confidence to drive progress and results quickly Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems