At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. The Role: An excellent opportunity has arisen for a Delivery Manager to join our Actuarial Operations & Support team. The Delivery Manager will support the management and resolution of customer-related regulatory notifiable events. They will report to the Notifiable Events Relationship Manager and will be responsible for : Management and oversight of Notifiable Events and remediation issues impacting Finance Leading and supporting the successful delivery of any Finance notifiable events that require remediation Resolving any issues or blockers to ensure the remediation team have the criteria required to perform remediation Oversight of the event budget including monitoring of costs Understanding the requirements to drive events to closure and support teams to visualise and deliver desired outcomes. The Delivery Manager will work as an integral part of the team building key relationships with all key stakeholders, including third party service suppliers. Delivery Manager (Notifiable Events) Key Responsibilities - Experienced Colleague: Excels at finding solutions, execution and has a deep understanding of best practices, including : Stakeholder Engagement - Business & technical and aim to influence them positively Chairing meetings colleagues across M&G including key suppliers and holding people accountable for their actions Work collaboratively with key business areas to ensure customers are remediated fairly, timely and regulatory requirements. Oversight of the event progress and costs Supporting the successful delivery of any Finance remediation events and resolving any remediation issues. Work closely with key business areas and stakeholders to remove any blockers or commercial challenges around remediation issues. Maintain trusted relationships with stakeholders across all business units. Identify problems and ensure prioritisation and escalation as appropriate Drive actions with the event working group by understanding requirements, assigning actions to deliver and supporting their implementation. This may be with internal teams or partners who are third parties. Unblock problems and issues by working with the team to anticipate and unblock issues that they may encounter. Find solutions to the problems encountered and facilitate their implementation. Key Knowledge, Skills & Experience: Experience working in regulated financial services organisations. Experience of regulatory & risk management frameworks Strong stakeholder management, communication and influencing skills. Collaborative nature, with ability to work effectively with colleagues across M&G including key suppliers. Pro-active approach to problem solving Creative thinker to resolve remediation issues and remediation blockers. Strong work ethic, positive attitude, and team player; Ability to effectively prioritise and manage multiple tasks in a fast paced environment, ensuring deadlines are achieved to a high quality standard. Strong communicator and listener who can understand what people are telling you and an ability to deliver the right level of detail, at the right frequency and in the right way. Good negotiation skills. Experience of business analysis including investigation, analysis, data visualisation, problem solving and communication. Working knowledge of Notifiable Event Management Processes and Procedures (Preferred) Working knowledge of M&G systems, services and distribution methods (Preferred) Working knowledge of Life and pensions products, markets and competitors (Advantageous) Recruiter: Matt Campbell Close Date: 27th March 2025 We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they opt in to the scheme when applying. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com

Accountabilities / Responsibilities Embrace and adapt to the changing environment by developing applications or script in the language of choice. Develop scalable microservice solutions for teams across various departments in an agile development environment, with a strong emphasis on creating reusable API services. Participate in the development of solutions end-to-end and see them through until they reach the end customer. This will often include requirements gathering, data modelling, data integration, software engineering, and the development of function apps. Build various (micro) apps/services on established development frameworks, including web apps, to further aid the solutions we are rolling out across the work floor. Follow the software development lifecycle defined within the team . Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence. Collaborate with peers across various levels for experiential learnings. Knowledge Skills: Required Strong software engineering skills paired with expertise in the following programming languages: python or .net or Java. Understanding and application of SOLID principles in software design ability to write high-quality code. Relevant experience developing backend or frontend solutions (e.g. On Azure Cloud, React, node.js software frameworks) Experience building applications with Azure/AWS/Google Cloud services, particularly PaaS solutions Experience with Docker and containerization. Knowledge understanding of Javascript, HTML/CSS or equivalent Automation and DevOps at the heart of all work you tackle Effective communication skills, both written and verbal for technical and non-technical audiences. Desired Thorough understanding of Continuous integration and continuous delivery using Azure DevOps. Ability to independently solve problems and build robust solutions and enjoy working with minimal supervision within an Agile/Scrum/Kanban environment Proficiency in Integration of various Azure resources ( IaaS and PaaS - SQL DB , App Service , Application Insights , Storage accounts etc) to deliver an end to end automation. Experience working with JIRA and Confluence is desirable but not necessary Understanding of Azure Data Factory. Knowledge of API gateways (Apigee, API Management) Understanding of OAuth and authentication/authorization mechanisms in Azure Experience: Minimum 2 years of relevant experience as a software engineer who can showcase working independently and along with the team. Educational Qualification: Graduate/Masters in any discipline Cloud certifications would be an added advantage

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. At MG our purpose is to help people manage and grow their savings and investments,responsibly. As a business, we are continuing to take steps towards a sustainablefuture, delivering better long-term solutions for our customers and clients and identifying newopportunities to make a positive impact for our environment and communities. To help us achieveour vision we re looking for exceptional people who live our values of care and integrity and whocan inspire others; embrace change; deliver results and keep it simple. At MG we are just beginning an exciting digital transformation towards a more agile, customer-centric and digital-first way of working. We have lots to improve and plenty of interestingchallenges wed like you to get involved in. We are on a journey to reinvent how people think about their financial future. Making conversationsaround retirement easier and more relevant, offering diversified products, rethinking and improvingthe end-to-end experience for our customers and using technology to effectively engage with themin real time and help them make better decisions about their finances.The journey has started already, are you ready to join usWe need the best digital minds onboardin order to achieve our goal.We promote a supportive, diversified, international environment with an engineering culture wereproud of. We encourage personal growth and invest in open-minded engineers keen on learning,who continuously try to make things better. You should apply if you have: At least 5 years experience in Release Management owning all types of change through to implementation. Experience working in fast paced agile environments. Detailed, logical and diligent approach to delivery of releases Confident, collaborative and persuasive approach with stakeholders ensuring stakeholders are compliant to the Release and governance process. Experience contributing to, and achieving, continuous improvement goals Take personal accountability, collaborate with colleagues, make effective decisions and help others operate at their best. Operate in a fair, trustworthy, and genuine way with my colleagues and customers Accountabilities Responsibilities: To be aligned with Retail Savings Technology to shape and manage the pipeline of technology changes, i.e. releases, within that portfolio. Coordinate and deliver regular, high quality releases into Production following the Agile development process, ensuring releases comply our governance and best practices. To engage proactively with portfolios from a release management perspective at all stages of their lifecycle. To be fully engaged with the portfolio leads, product owners, project managers, development teams and business and their representatives in order to encourage earlier and continuous release planning. To organise and co-ordinate the implementation of releases including overseeing a virtual team across multiple departments. Run and own release retrospectives to drive continuous improvement to increase efficiency and effectiveness of release delivery as MG grows Where necessary perform detailed implementation planning taking into account: risks; internal and external dependencies; resources; adherence to controls. Be available to work out of office hours as required owning implementation plans. Administration / Development of the logistic suite based on the Atlassian toolset (Jira, Confluence, Stash, etc.) Help develop and drive transformation of the Release Function as we continue to scale and deliver change more safely and more often. Knowledge Skills: Strong experience in Release Management owning all types of change through to implementation. Experience working in fast paced agile environments and have understanding of agile/scrum project planning, execution and risk management Detailed, logical and diligent approach to delivery of releases Confident, collaborative and persuasive approach with stakeholders ensuring stakeholders are compliant to the Release and governance process. Release Management Tools: o JIRA Release type for all implementation tasks and deployment steps. o Confluence for all documentation and process. Experience with release processes including automated CI/CD DevOps pipelines to get code through test environments and to production Ability to navigate through multiple stakeholders to achieve common objectives. Experience contributing to, and achieving, continuous improvement goals Experience: 10+ years of industry experience with at least 5 years in release management. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The First Line Governance Risk and Compliance (GRC) function provides oversight of policy, standards, risks and controls across different areas. The function drives a better understanding of first line risks and will support, advise and facilitate the leadership team in actively managing risk by making decisions regarding the need for remedial actions and/or risk acceptances taking into account: The current First Line GRC risk profile and control environment; The relative scale of exposure and their likelihood; and The cost and effort of remediating those exposures. The policies and control frameworks managed by the team include Information Technology, Operational Resilience, Third Party Risk Management, Data and Privacy. The primary role of the Controls Assurance Senior Manager is to work with the Assistant Vice President / Vice President to perform control testing across Technology, Third Party Risk Management, Operational Resilience, Data Privacy areas and support the development and improvements of the control framework across all areas managed by First Line GRC to ensure that it remains aligned to the MG risk appetite. This includes, but is not limited to, understanding the external requirements (by regulators and industry bodies) and the organisation s strategy, vision and direction, external and internal emerging risk, and working closely with other leads in the function and wider MG to understand the control framework and recommend improvements of policy, standards and control requirements. This will include overall assessment of the implementation of the control framework and will be supporting control owners to define corrective actions when gaps are identified. In addition, the role will support oversight of the Technology controls testing team and the issue assurance process providing validation of issue closure packs. This will include overall assessment of the implementation of the control framework and will be supporting control owners to define corrective actions when gaps are identified. In addition, the role will support oversight of the Technology controls testing team and the issue assurance process providing validation of issue closure packs.Primary Responsibilities - Performing control testing across the Technology, Third Party Risk Management, Operational Resilience, Data Privacy functions Supporting the Issue Assurance processes Supporting management with the remediation of any control gaps or implementation of control improvements Support AVP/VP in carrying out control testing and issue assurance. Build strong professional relationships with key stakeholders and senior leaders across Technology to capture appropriate risk metric data. Work closely with AVP/VP and help identify new approaches that enhance efficiency and the business impact of the IT risk landscapes. Support the Control Assurance Lead with reporting status updates to the Leadership team/Senior Stakeholders. Working flexibly and building collaboratively constructive and supportive working relationships with teams across MG plc and suppliers. Keep abreast of industry trends, regulatory and business issues. Use of regulatory knowledge, business understanding and expert judgement, to quickly identify underlying issues and escalate issues, where appropriate. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Primary Key Responsibilities (Top 3-5 KRA) CyberArk PAM Technical Leadership: Lead the companys Privileged Access Management (PAM) program, focusing on CyberArk solutions. CyberArk System Administration: Oversee the setup, operation, and optimization of CyberArk for managing privileged credentials across the organization. Policy Development: Develop and enforce security policies for privileged accounts, aligning with best practices and CyberArk capabilities. Risk Mitigation: Implement risk management strategies to address risks linked to privileged access using CyberArks advanced security features. Team Leadership: Lead and mentor a team of PAM professionals with a focus on CyberArk technologies. Additional Responsibilities: Stakeholder Collaboration: Collaborate with Enterprise Security, IT, and Risk Management teams to align solutions with organisational security initiatives. Access Control Management: Manage the lifecycle of privileged access within CyberArk, ensuring adherence to the principle of least privilege. Compliance Auditing: Ensure compliance with regulatory frameworks for privileged access controls, providing necessary documentation for audits. System Enhancements: Evaluate and implement new modules, features, and upgrades to improve privileged access security. Incident Response: Lead responses to privileged access-related incidents, leveraging monitoring for swift containment and resolution. Vendor Management: Manage relationships with CyberArk and related vendors for timely support and system upgrades. User Training Awareness: Create training materials and conduct workshops on CyberArk usage, emphasising the security of privileged access. Continuous Improvement: Stay updated on product updates, security best practices, and emerging threats to keep the PAM program aligned with the cybersecurity landscape. Project Leadership: Oversee PAM-related projects, including integrations of CyberArk with systems like SIEMS, ticketing, and other security solutions. Knowledge Skills CyberArk Expertise: Deep hands-on experience with CyberArk, including modules such as the Vault, Password Vault Web Access (PVWA), Privileged Session Manager (PSM), Privileged Session Manager Proxy (PSMP), Central Policy Manager (CPM), Application Identity Manager (AIM), Application Access Manager (AAM), and Secure Web Sessions (SWS). Security Standards Knowledge: Strong understanding of security frameworks and best practices such as ISF, NIST, and industry compliance requirements (e.g. AAF, SOX). Technical Problem-Solving: Ability to troubleshoot and resolve complex issues within the CyberArk environment. Leadership Communication: Excellent leadership abilities with strong communication skills to work with both technical teams and non-technical stakeholders. Risk Compliance: Strong understanding of regulatory requirements and how CyberArk can be used to meet compliance standards. Strong understanding of authentication protocols, APIs, and integration patterns. Experience 12+ years of experience in cybersecurity, with at least 4 years focused on managing and administering CyberArk PAM solutions. Demonstrated experience implementing and optimising CyberArk in a large enterprise environment. Proven leadership experience in managing teams, specifically in cybersecurity or privileged access management roles. Experience with auditing and compliance reporting using CyberArk tools. Experience with integrating CyberArk with various security technologies such as SIEMS, IAM, and incident response platforms. Relevant Qualifications A degree in Computer Science, Information Security, or a related field. A master s degree is a plus. Professional certifications such as CISSP, CISM, or similar are preferred. CyberArk certifications (Defender, Sentry, or Guardian) are highly desirable. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Accountabilities / Responsibilities Design and deliver complex Azure infrastructure solutions ensuring security and governance best practises are followed Embrace and adapt to the changing environment by developing applications or script in the language of choice. Understand the risk and controls around the applications running in cloud. Follow the software development lifecycle defined within the team . Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence. Collaborate with peers across various levels for experiential learnings. Focus on Scalability, resilience, security, quality and continuous rigour to reduce technical debt. Advance the cloud community through sharing of best practice and mentoring others. Create and maintain build and release pipelines across Azure DevOps projects in order to support infrastructure deployments. Knowledge Skills: Required Automation and DevOps at the heart of all work you tackle Thorough understanding of Continuous integration and continuous delivery using Azure DevOps. Proficiency in developing infrastructure automation scripts in the form of Terraform , ARM templates and Azure Power Shell scripts which can then be provided to application teams as consumables. Experience with containers, registries, and related orchestration technologies ( Kubernetes or ARO , Helm charts ). Knowledge of GitOps and the most common tools is an extra bonus Effective communication skills, both written and verbal for technical and non-technical audiences. Good working and hands on knowledge of Azure IaaS , Vnet , Subnets , Firewalls and NSG . Sound understanding of networking knowledge on Firewall security like Palo Alto. Ability to independently solve problems and build robust solutions and enjoy working with minimal supervision within an Agile/Scrum/Kanban environment Skills to develop small tools using a Single page application with a frontend. Experience working with scripting languages such as PowerShell, Javascript Desired Experience in Linux / Windows -based operating systems Proficiency in Integration of various Azure resources ( IaaS and PaaS - SQL DB , App Service , Application Insights , Storage accounts etc) to deliver an end to end automation. Proficiency and thorough understanding of Azure RBAC model . Good grasp of Azure governance principles and hands-on experience in rolling out compliance and governance polices. Experience with Enterprise Platforms like Apigee , OpenShift and JFrog Artifactory Experience working with programming languages such as Python , C# Experience in setting up Application performance monitoring suites Experience working with JIRA and Confluence is desirable but not necessary Basic knowledge around power platform and powerBI Experience: Minimum 5 years of relevant experience as a cloud engineer who can showcase working independently and along with the team. Educational Qualification: Graduate/Masters in any discipline Cloud certifications would be an added advantage

Overall Job Purpose Internal Audit is an independent, objective, assurance function that is critical to meeting our business ambitions whilst also protecting the interests of our customers by ensuring that the internal control, risk and governance frameworks are always fit for purpose. We look beyond financial risks and statements to consider wider issues such as the organisations reputation, growth, its impact on the environment and the way we treat our customers and employees. As an Audit Assignment team member you will be helping to deliver meaningful improvements across the business by engaging with stakeholders to identify risk and control improvements across a range of different business functions; helping you develop an understanding of the business as well as building confidence presentation skills through exposure to Senior Management. This is an Assistant Manager - Senior Auditor level role in the Internal Audit function for those with at least three to six years experience in financial services and/ or internal / external audit. The role is intended to bring the role holder up to the level where they have: a good base level of understanding in the workings of both a Financial Services Group and an Internal Audit function; a good understanding of the behaviours required to succeed in a respectful workplace where teamwork is essential; an ability to understand key operational processes and controls, and identify operational risks inherent within them; an ability to plan and undertake specific audit tests to identify weaknesses in the control environment that exists to mitigate inherent operational risks; an ability to articulate effectively both orally and in writing; and, confidence to challenge assumptions and articulate findings to stakeholders. Primary Key Responsibilities (Top 3-5 KRA) To work under the direct supervision and guidance of the Community Lead/ Head of Audit/ Senior Audit Manager and Audit Manager/ Field Manager to generally achieve the following mainly for MG Plc IA function and for the wider MG Global Services. Planning Risk Assessment Attending and running meetings with auditees to develop an understanding of business processes. Coordinating the collation and review of information in the areas of the audit for which you are responsible to help identify key risks, controls, and scope areas. Preparing elements of the key planning documentation such as audit planning memorandum, risk and control matrix including testing strategies as directed and required in accordance with the requirements of the Internal Audit Standards Manual. Update TeamMate+ records of processes, activity and risk as directed / required. Audit Performance Travelling to different sites when necessary to meet relevant staff and review documents and information. Take responsibility for the design and performance of audit testing across different business/operational areas as directed / required. Producing and maintaining audit files and working papers to a consistently high standard in accordance with the requirements of the Internal Audit Standards Manual. Treating the personal data of our customers, employees and other individuals lawfully and in accordance with current Data Protection laws, and other related legislation. Audit Reporting Discussing the results of audit testing and any resultant observations with stakeholders and/or the Field Manager on the audit assignment. Raising exceptions to inform observations and/or drafting observations to a very good standard in line with the requirements of the Internal Audit Standards Manual for inclusion in the draft report with minimal correction required. Proposing ratings for issues raised, and in some cases the overall report, in line with the requirements of the Internal Audit Standards Manual. Overseeing and reviewing the documentation of audit observations written by more junior team members. Where required; drafting other elements of final reporting such as summary and appendices to a good standard in line with the requirements of the Internal Audit Standards Manual such that minimal correction is needed. Performing issue assurance as directed and assisting with workflow process on MetricStream and TM+, and support coordination and monitoring of issue closure process. Business Partnering Discussing the audit testing to be performed with affected stakeholders. Assisting / leading in the discussion of the results of audit testing with stakeholders to agree observations to be raised. Building relationships with stakeholders through acting with integrity, professionalism, and respect at all times to ensure that the Internal Audit function is seen in the correct light. Team Management Where managing staff on assignments set clear objectives and expectations; and provide meaningful assignment appraisals to help develop more junior staff. Assisting and helping to train more junior members of the team in a constructive and productive manner. Providing constructive 360 feedback during audit and in post audit assignment debriefs and proactively seeking for feedback from colleagues in the function including from more junior colleagues. Develop a challenging but realistic personal development plan with your mentor manager. Developing good professional working relationships with colleagues behaving in a manner consistent with the Function s Ways of Working document. Support effective time management and capacity planning, ensuring utilisation rates as per designated grade are achieved and timesheets are completed on time. Audit Community Actively participate in any Audit Community to which you belong. Proactively seek learning opportunities to develop knowledge and experience either through training or assignments. Contribute in team activities and treat colleagues with respect to contribute to a positive team environment. Comply with all mandatory conduct, training and disclosure requirements to help ensure that the Internal Audit function is not tarnished. Need to demonstrate the following qualities: be eager to learn, to take on new challenges, and to take ownership of your work; be able to build relationships to work collaboratively; be able to challenge, be challenged, and to value and respect the views of others; be willing to share your knowledge and ideas and ask for help when you need it; be able to review and process information quickly; and, be able to communicate clearly to meet the needs of your audience. Additional Responsibilities : Lead/ support MG Global Services IA initiatives which will drive the IA function Support in one of the MG Global Services Cross functional initiatives MG plc IA MG Global Services IA Business areas across the globe Statutory Auditors and Business partners Knowledge, Skills, Experience Educational Qualification Knowledge Skills (Must Have): Good knowledge of COSO framework Practical and theoretical knowledge of business risk and control frameworks specifically with regards to Insurance and Investments business. Experience of risk based auditing and clearly understanding the relationship between IT risk and underlying business risk Financial Services/ product knowledge, particularly within Insurance, Asset Management (e.g. Equities and Fixed Income) or Investment banking is desirable. Prior audit experience in functional domains such as financial crime, anti-money laundering, investment management processes, compliance monitoring and program assurance. Ability to work effectively across a large audit team, understanding the team s role in the overall strategy of the firm. Good knowledge of the principles of auditing and their application to the business within a risk based audit methodology. Strong organisational skills to take ownership of agreed targets to enable efficient completion of audit projects An innovative mind-set and the ability to develop ideas which are implemented and have a positive impact Written and verbal communication skills a must; strong interpersonal skills essential. Confidence excellent communication. Must be able to multitask while managing both time and work load Knowledge Skills (Additional) : Must be highly motivated with strong analytical skills, willing and able to learn new business and system processes quickly Good stakeholder management experience and ability to handle challenging discussions professionally Experience: Chartered Accountancy / CPA / CIMA / MBA / CFA / Post graduate qualification Certifications such as CISA, FRM, CIA would be beneficial At least 3-6 years of work experience in financial services or internal / external audit Required to have a good knowledge of the principles of auditing and their application to the business within a risk based audit methodology. Good working knowledge of any internal control framework. Educational Qualification: Degree and/or relevant professional qualification and/or relevant consulting or industry expertise. MG Behaviours relevant to all roles:

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Responsible for the people management / leadership of the area ensuring that all staff are appropriately trained and performance managed against agreed objectives Build stakeholder confidence Create a motivated team that has clarity of goals and a development orientation Managing the workflow for the approval of invoices before being sent for payment Plan and schedule work to meet deliverable time lines Ensure all Financial Control procedures are followed, adhere to compliance and regulatory requirements as defined for the team Ensure team is completing all mandatory training and learning and participating in company event Ensure smooth functioning, management and deliver during Business Continuity. Ensure operation of agreed financial controls including all relevant reconciliations in accordance with SOX requirements. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The First Line Governance Risk and Compliance (GRC) function in Technology provides oversight of policy, standards, risks and controls. The function drives a better understanding of first line risks and will support, advise and facilitate the leadership team in actively managing risk by making decisions regarding the need for remedial actions and/or risk acceptances taking into account: The current First Line GRC risk profile and control environment; The relative scale of exposure and their likelihood; and The cost and effort of remediating those exposures. The Policies and Control framework managed by the team include Information Technology Risk Policy, Operational Resilience, Third Party Risk Management, Data and Privacy. The primary role of the Controls Framework Senior Manager is to work with the Assistant Vice President / Vice President Controls Framework to ensure the first line control frameworks remain in-line with external requirements and proactively identify areas for improvements on the control environment. This includes, but is not limited to, understanding the external requirements (by regulators and industry bodies) and the organisation s strategy, vision and direction, external and internal emerging risk, and working closely with other leads in the function and wider MG to understand the control framework and recommend improvements to policy, standards and control requirements. The Controls Framework Senior Manager reports to the Vice President (Control Framework) in First Line GRC, MG Global Services. The role sits in the MG Global Services supporting with the implementation of the First Line GRC Framework, controls and Policies. The role works in close partnership with other stakeholders across the business to ensure a coordinated approach to monitoring effectiveness of control design and implementation across MG plc. Support maintain Control framework - work with control teams to ensure control documentation is kept up to date, reviewed regularly in-line with operational risk and governance framework across the Technology, Third Party, Operational Resilience, Data and Privacy areas. Support AVP/VP in carrying out annual review of policies, standards managed by the team including annual policy attestation. Support with coordination of timely responses to regulatory requirements, identify gaps if any and suggest improvements in the overall control framework. Support gap identification of control framework applicable regulator s requirements from applicable jurisdictions, recommend best remediation approach. Build strong professional relationships with key stakeholders and senior leaders across Technology to capture appropriate risk metric data. Work closely with AVP/VP and help identify new approaches that enhance efficiency and the business impact of the IT risk landscapes. Support the AVP / VP of Controls Framework with reporting status updates to the Leadership team/Senior Stakeholders. Working flexibly and building collaboratively constructive and supportive working relationships with teams across MG plc and suppliers. Keep abreast of industry trends, regulatory and business issues. Use of regulatory knowledge, business understanding and expert judgement, to quickly identify underlying issues and escalate issues, where appropriate. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Ensure corrective actions identified as a result of incidents, breaches, near misses and external audits are fully completed and effectively embedding into the relevant operational team s processes. Act as a good team player, supporting colleagues, sharing information, getting cross-trained and offering assistance when needed. Manage to achieve the outstanding items at minimum. Prepare/ Update the process notes in timely manner as required. Suggest feasible improvements to the process, achieve continuous productivity and quality improvements. Extensive follow-up with various teams and Banks for analysis of receipts and Payments To assist in any audits taking place and clear any audit points that are raised within the timescale given. Maintain and implement personal development plan in partnership with immediate manager. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. Stakeholder management for internal (Finance Teams within the MG, Business Project Support Teams) and external (Third party administrators/data providers, UK Regulators such as HMRC) counterparts. Knowledge Skills (Must Have) : Good understanding of transactional accounting especially bank and suspense accounts Working knowledge of Oracle ERP and Reconciliation tool is advantageous Knowledge of Excel (including advanced excel functions) Good analytical skills and determination to complete a task Good communication and interpersonal skills Attention to details Problem solving skills Knowledge Skills (Additional) : Knowledge of Word and Power-point Experience: Working in a reconciliation and/or accounting role Good understanding of reconciliation procedures Educational Qualification: Graduate with 5+ years of relevant experience or Post Graduate (MBA Finance) with 3+ years of experience. OR Chartered Accountant with 1-2 years of experience (MNC experience preferred). We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Financial Reporting Support Manager in reviewing corporate accounting reporting packs prepared by service providers (including, but not limited to, fund dashboards, NAV calculations, pricing calculations). Liaise directly with service providers to query and challenge the information under review and ensure appropriate level of accuracy and quality. Review of SDDS reporting. Review of performance files. Review of corporation tax and VAT calculations: sense-check and vouch to accounting data. Perform and evidence appropriate and robust review using control checklists. Annual Report and Financial Statements Review of fund annual financial statements prepared by TPA under relevant accounting framework. Liaise directly with preparer(s) of these documents to raise queries and process amendments required. Review of SPV statutory accounts and financial statements prepared by TPA or joint venture partners under relevant accounting framework. Liaise directly with preparer(s) of these documents to raise queries and process amendments required. Liaise directly with auditors (external and internal) and oversee service providers in provision of supporting information for financial statements and annual report audit purposes. Perform and evidence appropriate and robust review using control checklists. Board Governance and Investor Reporting Delivering financial reporting and advice to Boards and Investors. Review of Investor Returns and investor reports. Review of quantitative aspects of financial oversight memos and distribution recommendations prepared by TPA, preparation of accounting papers to be presented at quarterly board meetings. Qualitative aspects to be prepared by Fund Finance Manager (or a Senior Associate) in London. Review of responses to non-standard investor queries. Relationship Management Maintain and nurture relationships with external accounting suppliers to ensure instructions are appropriate, clear and followed. Attend relationship meetings with service providers as and when required to report on any updates or issues. Co-ordinate deliverables from the service providers and working to streamline the working relationship and identify efficiencies and process improvements. Liaise directly with service providers to query and challenge the information under review and ensure appropriate level of accuracy and quality before sending to Fund Finance Manager in London. Business Partnering Participating in meetings with the fund management team to keep up to date with current and impending activity and providing accounting advice where required. Fund Control Preparation of fund cashflow forecasts and monitor cash transfers. Attend weekly fund meetings and presentation of latest cashflow forecast. Oversight of fiscal and loan compliance across the funds. Review of annual budgets and budget vs actual analysis. Oversight of submissions prepared by the third-party administrator, including Annual subsidiary budgets. Consolidated fund budgets. Transaction Support Liaising with Fund, Property Managers and Asset Managers to understand underlying transactions and ensure appropriate financial operation of the funds/investments. Control Environment Perform and evidence appropriate and robust review using control checklists. Creation and maintenance of procedure documents and checklists relevant for oversight of funds/mandates and ensuring any spreadsheets owned by Fund Finance Manager have been designed in compliance with the company policy. Additional Responsibilities To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in MG s operational risk. Provision of cover to Manager and other team members. Ad hoc tasks and participation in ad hoc projects. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Leading a team for expense accruals and reporting, financial accounting, month end closure, MIS reporting of the India entity Review of vendor payments, employee reimbursements and accounting Preparation of Financial Statement, finalisation of books Monthly expense reporting, cost accruals and variance analysis Well verse with overall GST compliance Periodic STPI and Customs reporting Coordination with Customs for shipment clearing requirements with respect to imports and STPI compliance Coordination with Insurance broker and data submission for renewal of property insurance policies on time Liaising with internal business areas for expense accruals and monthly expense closure Ensure complete and accurate accounting of costs per function Liaising with the auditors for respective areas of responsibility Provide clarifications / information to the management on the Financial Information Ensure operations of agreed financial controls including all relevant reconciliations Ensuring payments of statutory dues within the set timelines Plan and schedule work to meet deliverable time lines Co-ordinate and monitor process improvement initiatives for newly implemented Oracle Fusion ERP To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Production of the monthly financial Statements ensuring that completeness and the accuracy of the leger Analytical review of financials and ledger reconciliations Preparation of Annual Report and Accounts ensuring that the accounts are prepared in line with the reporting requirements Preparation of IFRS and associated workbooks for submission to MG Group Head Office and ensuring any reporting and disclosure requirements are met. Production of reporting for submission to MG Group Head Office. Liaising with the data providers for various reporting requirements. Preparation of Board packs and dashboards for Operational and Executive Committees Ensure compliance with current accounting standards, IFRS, and Group Head Office procedures to demonstrate a solid financial control regime Support the implementation of new accounting standards and contribute to the delivery of other finance change projects supporting programmes with detailed accounting requirements and impact analysis Supporting continuous improvement through routine and bespoke analyses Plan and schedule work to meet deliverable time lines Maintain effective working relationships with other teams across MG Finance, ensuring that Group reporting needs are communicated, understood and met Work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customer outcomes We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Experienced Colleague Lead and manage multiple projects, ensuring they are completed on time, within scope and within budget Oversee and manage all stages of the project, from initial analysis and strategy formulation to execution and post deployment evaluation Develop detailed project plans including defining project scope, goals and deliverables Coordinate with internal and external resources and teams to ensure efficient project execution Communicate regularly with stakeholders and team members regarding project status, risks and issues Establish and maintain relationships with key stakeholders and clients. Secure necessary approvals, ensure alignment, and address concerns in a timely manner Ensure compliance with company policies and relevant legal, financial and regulatory requirements Design and facilitate training programs for both internal teams and clients. Identify, assess and mitigate risks and issues related to the project. Proactively develop contingency plans and manage any challenges that arise during project lifecycle Drive continuous improvement efforts to enhance the efficiency and effectiveness. Collect feedback from stakeholders to refine future projects and related strategies Set up, own and execute proper project governance, monitor project performance and prepare reports for management including steering committee, project meetings, issuing packs and minutes. Manage project budgets, including tracking expenses and ensuring projects stay within financial constraints Continually looking to drive down costs, implement lean initiatives, looking at new opportunities and innovation for both the company and our customers Experience working with multiple teams and doing program resource planning, financial planning and risk management will be added advantage. Knowledge & Skills: Strong Project Management skills with a proven track record of managing large multi-year projects Organisational skills to produce executive level packs and minutes for a formal governance group Ability to manage multiple tasks simultaneously with a keen focus on details, quality and timelines Strong communication skills verbally and in writing so that key messages are understood Ability to exert control of project risk by application of stage gates Experience in managing knowledge transfer, Capacity Planning, Budget Management and Resources Planning Proficiency in project management tools (MS Project, JIRA, SNOW etc.) Understanding of Power BI/other visualisation tools Ability to conduct workshops using Design Thinking technique Experience: 10+ years of project management experience with a focus on managing complex projects Proven experience in developing and executing project plans and strategies Experience of managing projects involving Investments / Asset management domain/Migration/ Technology and Cloud transformation Ensuring alignment with strategic objectives and adherence to project timelines and budgets Application of project methodologies in a mature change environment Cost tracking of a multi-million pound project Educational Qualification: Graduate / Post Graduate in any discipline. PMP certification or equivalent Investment Banking / Asset management related certifications is a plus We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Typical Accountabilities / Responsibilities : Conduct in depth consultation meetings with hiring managers to appropriately align candidate sourcing activities Build talent pipelines needed for business growth, succession planning and replacement hires Use MI and data to provide insight to Hiring Managers on recruitment activity Create unique ways to source candidates directly including the more traditional avenues such as LinkedIn, job boards, internal and external networks with the objective of significantly reducing third party agency spend. Ensure candidates receive a highly positive experience through the entire recruitment process Maximise our full range of technology to ensure the very best hiring outcomes Attend functional meetings with Hiring Managers and Business Heads to discuss recruitment activity and represent the Resourcing function Work closely with HR Business Partners and Reward function ensuring they are consulted when required Actively manage relationships with preferred suppliers and ensure supplier selection meet criteria around diversity and candidate experience Support and champion the assessment and interviewing process Ensure recruitment policies and procedures are continuously improved and incorporate the best practices in line with business requirement Ensure comprehensive candidate communication consistent with the company culture, vision, capabilities and internal policies Manage and improve cost of hiring by employing innovative hiring strategies Be responsible for generating enough volume for various assignments and hiring within specifies timelines Work with leadership team to strategize growth plans Track competition and capture market intelligence Strategize and present reports & trackers on progress, goals & TATs etc. Align with global resourcing team to implement best practices and hiring strategies Driving DEI Agenda for the organisation. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Ensure complete and accurate posting of transactions to the general ledger and the related accounting systems. First point of contact with auditors on Financial Information. Provide clarifications / information to auditors on Financial Information. Ensure operation of agreed financial controls including all relevant reconciliations in accordance with SOX requirements. Production of monthly financial accounts. Produce information for tax, actuarial, statutory and regulatory reporting. Keep up to date with reporting standards development, covering UKGAAP and IFRS. Plan and schedule work to meet deliverable time lines Ensure compliance with policies, processes and regulations Ensure SLA measurements are reliable and appropriate Drive process improvement initiatives To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The key responsibility of this role is to primarily support the delivery of the Investment Performance team s objectives across M&G plc, providing consolidated risk analysis and management information for Senior Management as required. This involves: Supporting the data control and performance return calculation process across Aladdin and FactSet Delivering performance reports on a timely basis with a high level of accuracy Dealing with ad-hoc and bespoke requests from Fund Managers, Client Directors, Investment Specialists, Investment Risk, Sales & Marketing and other stakeholders. Implementing work flows and business processes to meet data control, efficiency and performance reporting requirements Reconciling performance numbers between multiple data sources Assisting with the project work to enhance accuracy and efficiency within the team Working flexibly and building collaboratively constructive and supportive working relationships with teams across M&G plc and suppliers Ensuring compliance of the people policies, Group Code of Conduct and embedding desired behaviours, including completion of any mandatory training requirements. Identify underlying issues and escalate issues, where appropriate. Qualification & Certifications Graduate/Post-graduate degree in Finance / Accounting Pursing Chartered Financial Analyst (CFA) / Certificate in Investment Performance Measurement (CIPM) or any other similar qualifications is desirable. Experience / Knowledge / Skills Minimum of 3-5 years experience in investment performance / investment operations Basic understanding of investment management industry (essential) Good Microsoft Office Application Skills (essential) Ability to navigate large amounts of data (essential) Good written and verbal communication skills (essential) Drive and committed to achieving results and delivering on time (essential) Strong mathematical background Systems and data management tools experience (Python, SQL, Power BI, Aladdin, FactSet, StatPro, Reuters Eikon) will be advantageous Systems and data management tools knowledge (Python, SQL, Power BI) (desirable) Curious and looking to seek out improvements and not just accepting the status quo (essential) Ability to operate remotely with virtual teams, in a diverse and multi-cultural environment (essential) Knowledge of GIPS (desirable) We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The key responsibilities of this role are to support the delivery of the Investment Performance team s objectives across M&G plc, providing consolidated risk analysis and management information for Senior Management as required. This involves: Assist with project work to enhance accuracy and efficiency within the team Deliver accurate regular performance reporting and ex post risk on a timely basis, with continual review of opportunities for efficiencies and their implementation Set up reporting for new funds as per benchmark Managing and responding to methodological and technical questions across performance Supporting both the Global Investment Performance Standards (GIPS) system and the verification process Reconciliation of performance numbers between custodian, performance engine and attribution system Dealing with ad-hoc queries from Fund Managers, Client Directors, Investment Specialists, Investment Risk, Sales & Marketing, and Clients. Working with Back Office and Technology to ensure a high quality of data is feeding the performance and attribution systems Proactively managing key client relationships to ensure team is aligned with business objectives. Manage stakeholders effectively and work collaboratively with other stakeholders to support the maintenance of a robust integrated control framework. Working with the wider Investment Risk and Performance team to drive improvements and enhancements based on experience. Working flexibly and building collaboratively constructive and supportive working relationships with teams across M&G plc and suppliers Ensuring compliance to the people policies, Group Code of Conduct and embedding desired behaviours, including completion of any mandatory training requirements. Keep abreast of industry trends, regulatory and business issues Use of technical knowledge, business understanding and expert judgement, to quickly identify underlying issues and escalate issues, where appropriate. Qualification & Certifications Chartered Financial Analyst (CFA) / Certificate in Investment Performance Measurement (CIPM) holder or working towards these qualifications is desirable. Experience / Knowledge / Skills Minimum of 5-7 years experience in investment performance / investment operations Performance Measurement/Accounting/Data Management/Financial Reporting experience within an investment management or custodian environment Solid mathematical background Good understanding of investment industry; UK industry knowledge will be a significant advantage Systems and data management tools experience (Python, SQL, Power BI, Aladdin, FactSet, StatPro, Reuters Eikon) will be advantageous Excellent written and verbal communication skills, interpersonal and stakeholder management skills (essential) Ability to challenge constructively, and to be pragmatic where appropriate (essential) Ability to work collaboratively across virtual teams and broader Risk & Resilience function whilst also being to work independently under own initiative (essential) Curious and continually looking to seek out improvements and not just accepting the status quo Strong drive and delivery, committed to achieving results and delivering on time (essential) A strong interest and the drive to develop and transform the function towards a technology driven solution to provide greater client access to performance data. The willingness to question practices if not efficient and proactively engage stakeholders in a collaborative manner is required. Strong analytical thinking and a critical evaluator of information/issues Ability to operate remotely, in a diverse and multi-cultural environment. International work or consultancy exposure would be a definite plus We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Design and deliver programs to multi-level audiences across different training requirements (including senior leadership). Execute a learning and development roadmap aligned with the organization s goals and growth objectives (local and global). Undertake a training needs analysis to diagnose prioritised capability needs across all levels of the organisation. Execute plans at pace to implement quality learning solutions to address prioritised needs that deliver clear business impact and an exceptional learner experience. Implement compelling campaigns that inspire colleagues to grow and develop, optimising available learning solutions - including digital. Manage external partner relationships. Evaluate the return on investment (ROI) of solutions, driving continuous improvements. Use the learning management systems (LMS) and other technologies to streamline training processes and drive continuous improvements. Collaborate with both local and global stakeholders (including senior leadership, HR, user groups) showing up as a leader and ambassador for both HR and Global People Development, role modelling MG values and behaviours. Use external thought leadership, data and customer feedback to generate insights and drive future performance. Manage project and programs, achieving objectives, key milestones and results. Embed global skills taxonomies, leadership frameworks, and other frameworks locally. Knowledge Skills: Strong verbal and written communication skills. Experience and knowledge of design, delivery and evaluation of learning solutions - including virtual and digital. Highly collaborative and autonomous working style with a clear focus on delivering outcomes. Proactive self-starter combined with a clear need to achieve the highest quality outcome. Strong analytical and conceptual reasoning skills. Connected to the external market to understand best practice and bring in appropriate solutions for MG plc colleagues. Technical experience of optimising internal communication channels, digital learning platforms and learning management systems to deliver an exceptional learner experience. Use data to generate insights to drive future performance. Experience: 5-7 years Educational Qualification: Preferred MBA in HR Prior experience in Learning Development We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Calendar Management Inter-office coordination for day to day Office Management Setting up and organize Meetings, Interviews, team events Adhere to stipulated timelines, ensure that meetings, events, are conducted in a smooth manner Ensure that the supervisor s skip meetings, 1:1 with direct reports are scheduled on a regular and timely basis Accurate timely preparation of claims/reimbursements Co-ordinate for booking issue of tickets, hotels Co-ordinate for issuance of forex and travel insurance Manage visitors agenda Prepare meeting agendas, and take minutes during meetings Be a part of the LT, ELT meetings - take minutes, follow up on open actions with respective teams Assist team in MI reporting and dashboards We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Overall Job Purpose A key member of Customer Service Operations team, responsible for providing an efficient, effective and compliant service to policyholders. Key accountabilities include handling of simple and complex cases, quality in service delivery, accuracy in providing and capturing information while adhering to compliance guidelines and support to team managers. Key Accountabilities and Responsibilities *Key responsibilities: Wealth Operations, PFP, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some work types Key Interfaces Colleagues Process Leaders/Team Managers Business Managers Service Delivery Areas Call Handlers / Processors Customers/ Clients Financial Advisors Competence / Knowledge / Skills required Qualification Graduate Knowledge Basic knowledge of computers Skills Good verbal and written communication skills Ability to grasp processes and understand the implications of changes in processes Ability to understand customer requirements and apply knowledge & training to different servicing scenarios Eye for detail Team player Experience Fresher s eligible Preference would be given to individuals from an insurance background with approximately 1 year experience (Insurance Associate) with experience in handling written communication We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Accountabilities / Responsibilities Strategic Leadership: Provide strategic direction to build a top-notch client operations team in India to support global asset management by setting aspirations aligned with the overall Client experience Strategy. Participate in strategic planning sessions to align client operations with the organization s overall goals and objectives. Functional Leadership: Understanding of M&G end to end client life-cycle & build capabilities to support the business Responsible & accountable for all client operations capabilities delivered from India Oversee the production of regular client reports, performance reports, onboarding support, ensuring accuracy and adherence to guidelines. Build a strong control environment to identify, mitigate & manage our risks which is compliant to M&G risk framework. Continuous benchmarking with-in peer group to create competitive advantage and design best in class client reports that effectively present performance data, investment strategies, risk assessments, and market commentary. Partner, collaborate with Distribution teams to understand client needs and operationalize the requirements. Data Management and Quality Control, ensure the integrity and accuracy of data used in reporting by implementing quality control processes. Partner & collaborate with data teams to streamline data collection, processing, and reporting. Collaborate closely with investment teams to accurately reflect investment performance and risk metrics in client reports. Develop methodologies for performance measurement and attribution analysis. Work in partnership with client service, client directors, and sales teams to provide insights on reporting needs and enhance client satisfaction. Serve as an escalation point of contact for client inquiries related to reporting and performance analysis. Conduct regular meetings with clients in partnership to review reports, address concerns, and seek feedback. Continuously seek ways to improve the reporting process and enhance the client experience. Lead Change & Transformation initiatives supporting client experience Stakeholder Engagement: Engage regularly with key business stakeholders to understand their needs, global initiatives & outcomes. Involve stakeholders in joint planning and drive high satisfaction through metrics-driven performance. Prepare presentations, business cases and materials for meetings or other high-level discussions regarding client operations. Operational Excellence & CI: Build world-class operations ensuring services are delivered at costs and quality consistent with performance targets. Manage the team to build expertise and capability to move up the value chain. Drive continuous improvement, process excellence and reinforce the value proposition of India teams through innovation and execution. Execute initiatives to meet global targets for annual improvements (e.g., Lean, Automation, Analytics). Performance /KPI s: Establish a framework for meaningful regular discussions with business partners (e.g., balanced scorecards, performance dialogues, issue escalation). Build a data driven client operations team Leadership and Development: Build an High performance culture Exhibit experience in business resilience and the ability to deal with ambiguity, working to bring more certainty. Coach, motivate, and lead the team to become future leaders in the enterprise and strong subject matter specialists to drive business value Provide direction to operations and support teams to manage retention and development of top performers. Build an inclusive and transparent culture that drives high employee engagement at all levels. Provide training, upskilling, and development opportunities to enhance team skills and knowledge in client operations. Lead and mentor a team of reporting professionals, fostering a culture of continuous improvement and accountability. Positive contributor at various management forums and play an important Leadership role across the function, centre, & organizational level. Market and Regulatory Knowledge: Possess knowledge and understanding of markets, culture, and regulatory requirements. Demonstrate strong business acumen, commercial sense, and understanding of business drivers Build Industry network, develop external awareness & market intelligence. Stay informed about relevant regulatory requirements and ensure all reporting complies with industry standards (e.g., GIPS, SEC). Implement internal procedures to maintain compliance and address any regulatory changes. Technology and Automation: Collaborate with client & distribution tech teams to drive business projects, enhancements, day-to day problem solving. Partner with Technology teams to leverage existing & future tools to achieve business objectives Evaluate and implement reporting tools and technologies to improve efficiency and accuracy. Stay updated on industry trends related to client operations, CX, Client reporting technology and innovation. Talent Management: Ensure the operations team has the resources required to execute the operational strategy. Develop resource acquisition plans and lead retention initiatives to ensure strong employee engagement. Create tactical and operational targets to measure team performance. Lead, coach, and mentor operational personnel while developing a strong talent pipeline and leadership bench for critical roles. Foster a culture of continuous improvement and innovation, always challenging the status quo. Drive a performance-oriented and engaged employee culture focused on high-quality talent acquisition, employee training and development, career progression, and goal execution, while consistently exhibiting company values. By fulfilling these responsibilities, the Head of Client Operations plays a vital role in enhancing transparency, building trust, and strengthening relationships with COO, Operations, Distribution & Investments teams within the asset management space. Knowledge, Skills & Experience: Minimum of 15+ years of management experience specifically in client operations, building reporting COE s, including significant large-scale project management, strategic planning, and/or consulting within the Asset management industry, or an equivalent combination of education and experience. Strong commercial acumen and business insight, solid understanding of client operations in Asset management Industry. Knowledge & experience in End to end client life cycle of Asset Management Industry. Client-Centric Approach: Ability to understand the clients, sense of urgency, client experience, goals, risks, preferences, time to market which translates to tailor solutions to meet clients specific needs. Proven experience as a leader managing teams within a global asset management company, ideally guiding teams through growth phases and subsequently driving operational productivity, standardization, and process rigor. Strong strategic thinking skills with a comprehensive understanding of the industry, capable of translating strategy into operational goals with a focus on execution and accountability through metrics. Strong Communication and Presentation Skills with the ability to explain complex concepts simply and understandably Leadership experience in Problem-Solving, data driven decision making, conflict management, negotiation & Excellent collaboration skills, with the ability to influence change across various levels of the enterprise, particularly in a matrixed environment. Demonstrated leadership abilities, including the capacity to lead, grow, and develop employees within an evolving organization, providing mentorship and fostering a strong leadership pipeline. Exceptional financial, analytical, and change management skills, with experience in facilitating organizational change and process improvement. Strategic thinker with extensive knowledge of client reporting & operations in the asset management business. Willingness to travel on business needs and function effectively when working remotely Significant experience in driving complex projects and managing regional/global operations. Strong leadership and interpersonal skills. Proven ability to instill discipline and process orientation in a large, complex organization. Ability to build deep relationships with senior stakeholders within peer groups. Operational understanding of the global asset and wealth management industry, including talent base, is preferred. Ability to establish strong relationships with multiple external entities, including third-party service providers, partners, and industry bodies. Experience with continuous improvement methodologies, process excellence in service operations. Experience in leveraging technology & AI to develop new capabilities. Educational Qualification: Graduate in any discipline, preferably in Commerce, Finance or management Masters in Business or any other equivalent certifications We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Key Responsibilities: Advise PM on invoices received and paid, remaining approved amount, and recommend accruals. Review and correct draft accounts payable reports Induct PMs to the Project Change Standard and Guidelines Review projects adherence to the Project Change Standards Co-ordinate a stage gate review, coaching PM as required, providing supporting evidence and recording the outcome Explain the risk and issue management guidelines and tools, facilitate the regular review of risks and issues Attend the programme steering committee, issuing packs and minutes Train and provide first line support for PM users of ServiceNow Use the resource management framework to elicit and review resource needs from project managers. Supports the development of others by sharing personal knowledge, skills and experience. Investigate anomalies in project reporting and raise suggested areas for improvement or further scrutiny from programme manager Aggregate project level information e.g. costs, resources, achievements as input to a programme status report including objective commentary. Guides and assists Project Managers and Programme Managers in application of planning standards and guidelines, such as baselining, tolerances, milestone levels, planning stage checklist, plan approval arrangements. Key Skills and Competencies Organisational skills to produce executive level packs and minutes for a formal governance group Ability to keep track of costs expected, approved and paid; intervening to control spending to approved limits Ability to facilitate small workshops and meetings Ability to use, and guide others in using, a project management system such as ServiceNow Strong communication skills verbally and in writing so that key messages are understood Ability to exert control of project risk by application of stage gates Ability to apply common project controls as specified in the Project Change Standard - such as milestone-based scheduling, RAID management, status reporting, change requests, document control and retrieval comfortable to train and coach others on specific M&G project management methods and tools Analytical skills to probe and deconstruct what you read, combining data from multiple sources, identifying inconsistencies Experience Application of project methodologies in a mature change environment Operated in an environment with formal programme governance Experience of using an enterprise project management tool such as ServiceNow Cost tracking of a multi-million pound project Resource and milestone planning and tracking We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Key Responsibilities: Develop and implement strategies to deliver on our India 2.0 ambition, with a focus on strengthening our existing capabilities & build new capabilities. Build capabilities both by breadth & depth, identify & transformational opportunities to simplify our operating model & also globalize process to support all regions (UK, Europe, APAC & US). Use strong problem-solving skills to address challenges across multiple functions, often navigating unclear scenarios to drive practical, strategic solutions. Lead the planning and execution of transformation projects, managing timelines, resources, and cross-functional coordination to deliver successful outcomes. Partner with cross functional business teams and Technology to shape and deliver initiatives, ensuring cohesive execution across departments. Build positive relationships with senior stakeholders within the organisation. Challenge the status quo, thinking differently and expressing new ideas. Assist & support Asset Management Leadership in building a high performance culture and drive people agenda to support India 2.0 ambition Support AM Director in building long term strategy & also support BAU business management to drive strategic initiatives and functional objectives. Transformation Project Management: Responsible for the end-to-end delivery of medium to highly complex Asset management projects, including identifying key business stakeholders, defining business cases, project objectives, scope, resources, and expected benefits and outcomes. Collaborate with the Project Sponsor to communicate project outcomes and benefits across the organization to garner support and buy-in. Develop and maintain high-quality project plans with built-in risk mitigation strategies, ensuring responsibilities are assigned to project resources on daily/weekly basis. Evaluate delivery options and team performance, providing feedback and adjusting plans regularly against scope, schedule, budget, risks, outcomes, and benefits. Provide regular forecasts of future Change and Business-as-Usual (BAU) resources required for the project. Guide the project team to ensure delivery of required benefits and outcomes within specified tolerances of time, cost, quality, scope, benefit, and risk. Conduct regular lessons learned sessions during the project lifecycle, implementing agreed recommendations and sharing insights with the broader Project Management community. Adhere to governance standards, including Project Change Standard and guidelines, maintaining accurate RACI and RAID logs and other project records. Produce timely management information and ensure completion and sign-off of mandatory documentation (e.g., business case, requirement documents/user stories, stage gates, test plans, change requests, closure documents) at appropriate stages. Forecast future external costs, understand drivers of project cost variance, and take actions to control costs within budgets or raise change control. Monitor and report progress to impacted stakeholders (e.g., sponsor(s), programme manager, Change Programme Directors, steering committee), including ongoing business case viability. Independently identify and manage issues, risks, and dependencies, making recommendations for mitigation and escalating as necessary to maintain project progress. Complete handover to BAU and business benefits realization activities to close off projects. Manage resource planning and motivate the project team to ensure high standards of output, focusing on customer satisfaction and delivery through ongoing guidance, mentoring, and coaching. Manage relationships with required teams (e.g., Technology, external suppliers, and other business functions) to achieve timely delivery. Participate in enhancing change capability across the firm by sharing project and change management disciplines with the wider business. Mentor and coach team members to improve delivery efficacy and support their personal development. Market & Capability Intelligence Possess knowledge and understanding of GCC Landscape in general & more specific within Asset management Industry. Build thought leadership content on capability models for business transformation Demonstrate strong business acumen, commercial sense, and understanding of business drivers Build Industry network, develop external awareness & market intelligence. Partner with AM forums, FinTech Community, Consultants, etc to bring outside perspective Stay informed about relevant regulatory requirements and appropriate industry standards Key Accountabilities: Accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk Manages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output Knowledge & Skills: Deep Knowledge of GCC capabilities, COE models, Business Transformation, Technology transformation within asset management or financial services. Experience in life cycle mapping, process mapping, data mining and knowledge of different requirements driven business needs, regulatory jurisdiction and proposition design. Strong problem-solving skills, with a demonstrated ability to navigate ambiguity and apply critical thinking to complex issues. Proven experience leading and managing large-scale projects related to delivering improvements & building capabilities. Ability to influence and work effectively with stakeholders at all levels, aligning cross-functional teams to achieve transformation goals. Strategic thinker with strong analytical abilities, able to balance high-level objectives with practical project management. Excellent communication skills, with the ability to present ideas and project updates to senior leadership. Passionate about developing a work environment that embraces and values diversity. Attention to detail and the ability to articulate complex ideas/concepts to stakeholders. Experience: Minimum of 15+ years of management experience & 10+ specifically in leading transformation & change projects preferably in asset management industry (buy side) or capital markets. (Having private market experience is icing on the cake) Significant and demonstrable track record of end to end delivery of projects, including demonstrable experience of successfully turning around failing projects, building momentum, and buy-in to a new project Influential Leadership skills & traits with a proven track record to bring cross functional teams with no authority together & lead them to achieve a strategic objective Experience of leading business transformation projects, working with both internal and external stakeholders within business function. Experience of working in a highly controlled and regulated environment with commercial mindset Working effectively with stakeholders at different levels including executive, global leaders, CIO s & Investment teams (C-Suite and Functional Leaders) and external parties. Management and coaching of Project Managers, Business Analysts, Teach Teams, SME (line and matrix) Educational Qualification: Graduate in any discipline, preferably in Finance or management Master s in Business or any other equivalent certifications PMP, Six Sigma, CI, Lean, Business Transformations, Agile certification is an added advantage. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. 1. **Strategic Leadership:** - Lead the performance reporting team to ensure high standards of reporting and adherence to company policies. - Develop and implement a strategic vision for performance reporting aligned with the overall goals of the organization. 2. **Performance Measurement:** - Design, manage, and oversee performance measurement processes, including the calculation of key performance indicators (KPIs) for various investment products. - Ensure compliance with relevant performance standards (e.g., GIPS, CFA Institute standards) and regulatory requirements. 3. **Data Integrity and Reporting:** - Ensure the accuracy, consistency, and integrity of performance data used in client reports, presentations, and internal analyses. - Develop and maintain comprehensive reporting frameworks that meet both client and internal requirements. 4. **Team Development:** - Mentor and develop the performance reporting team, fostering an environment of continuous learning and professional growth. - Promote best practices in data management, analysis, and reporting. 5. **Collaboration:** - Work closely with investment teams, client services, and compliance departments to align performance reporting with organizational goals and support client engagement. - Act as a liaison between internal stakeholders and external clients regarding performance reporting inquiries and presentations. 6. **Process Improvement:** - Identify opportunities for process enhancement, automation, and efficiency within the reporting function. - Implement new tools and technologies to improve reporting capabilities and data management practices. 7. **Client Interaction:** - Provide performance analysis and insights during client meetings, presentations, and discussions. - Respond to complex client inquiries regarding performance and reporting metrics. **Qualifications:** - Bachelor s degree in Finance, Economics, Business, or a related field; advanced degree (MBA or CFA) is a plus. - Minimum of 8-10 years of experience in performance reporting and analysis within the asset management industry. - Strong knowledge of performance measurement standards (e.g., GIPS) and investment products. - Proven experience in leading teams and managing cross-functional collaborations. - Exceptional analytical skills with a solid understanding of quantitative analysis and financial metrics. - Excellent communication and presentation skills, with the ability to convey complex information to diverse audiences. - Proficiency in performance reporting systems and financial analysis tools (e.g., Bloomberg, FactSet, or similar). We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plcs operational risk. Primary Key Responsibilities (Top 3-5 KRA) Effectively liaising with the UK-based Investment Data Services Team and key internal and external stakeholders to collect and verify required data from appropriate sources, ensuring accurate and timely information is supplied to the business Knowledge of terms and conditions of various asset classes (e.g. Fixed Income, Equities, Private, ETD & OTC Derivatives) and how they impact key analytics used by investment decision makers in order to support their queries Understanding the different fund types that M&G manage (eg SICAVs, RAIFs, Seg Mandates) to support the fund data in core M&G systems Knowledge of sustainability / ESG data sets relevant to Asset Management Responding to all data queries from the business in a timely manner; investigating data issues and working with fellow Data Analysts and your manager to establish an appropriate resolution Analysing large data sets to identify data quality issues that may need to be escalated to the business and implementing ongoing data quality controls to mitigate these issues going forward Understanding the lineage of data published to stakeholders within the Investment Teams, ensuring the data is appropriately governed and understood. Running regular quality controls to ensure the completeness, validity, and accuracy of this data Challenging current processes, driving change, proactively realising opportunities for improvements across Investment Data Services. Utilising VBA and SQL skills where applicable to help see these initiatives through to completion Supporting the implementation of controls and procedures and documenting the same Supporting the implementation of controls within M&G s central Investment Data Platform Ensuring data requirements are fully supported within all required systems Additional Responsibilities : Coordination of workflow activities across the team Measuring effectiveness and efficiency of functions Able to work within established frameworks and procedures, with the freedom to interpret them to solve a range of problems Able to make suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations Implement appropriate systems, processes, controls and procedures as a result of Regulatory, Organisational and Strategic changes impacting the function. Identifying and mitigating risks Ensuring appropriate disaster recovery and business continuity plans are in place To comply with regulatory requirements associated with all activities Handling Audit queries Daily monitoring of data quality Client Relationship management Training & development of the rest of the team ensuring adequate cover and cross training for key tasks. A strong team player with an excellent attitude to learning Accountable for providing a quality service to stakeholders, using skills and knowledge built through significant practical experience and training Able to work within established frameworks and procedures, with the freedom to interpret them to solve a range of problems Able to make suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Primary Responsibilities (including but not limited to): Provide strategic direction to client reporting teams by setting aspirations, in line with overall Client Reporting Strategy, and providing guidance to respective leads to execute the strategic Plan. Engage with key business stakeholders on a regular basis to understand their needs, involve them in joint planning and drive overall high stakeholder satisfaction with metrics driven performance Build world class operations ensuring services are delivered at costs & quality consistent with performance targets. Manage team to build expertise and capability that can play a role globally. Drive continuous improvement and constantly reinforce the value proposition of India teams within the company through innovation and execution. Execute to meet global targets for annual improvements and drive efforts to achieve these targets (Eg: Lean, Automation, Analytics, etc.) Oversee work migration from vendors and onsite BU s into the M&G India Client reporting COE organization. Measure performance by establishing framework to drive meaningful regular discussions with customers (E.G. balanced scorecards, performance dialogues, issue escalation) Establish the organization as a leading brand and employer of choice in each location of its operations Coach, motivate and lead management team to become future leaders in the enterprise Provide direction to operations and support teams to manage retention & development of top performers Build an inclusive and transparent culture that drives high employee engagement at all levels Knowledge & understanding of the Indian markets, culture and regulatory requirements Strong business acumen, demonstrated commercial sense and understanding of business drivers Demonstrated experience in levels of business resilience and ability to deal with ambiguity thereby working to bring more certainty In an asset management organization, a Vice President of Client Reporting plays a crucial role in ensuring that clients receive accurate, timely, and meaningful information regarding their investments and the overall performance of the organization. Here are the primary responsibilities typically associated with this role: Report Development and Oversight: Oversee the production of regular client reports, ensuring accuracy and adherence to guidelines. Design reports that effectively present performance data, investment strategies, risk assessments, and market commentary. Data Management and Quality Control: Ensure the integrity and accuracy of data used in reporting by implementing quality control processes. Collaborate with data teams to streamline data collection, processing, and reporting. Team Leadership and Development: Lead and mentor a team of reporting professionals, fostering a culture of continuous improvement and accountability. Provide training and development opportunities to enhance team skills and knowledge in client reporting. Client Engagement: Serve as a primary point of contact for client inquiries related to reporting and performance analysis. Conduct regular meetings with clients to review reports, address concerns, and seek feedback. Regulatory Compliance and Standards: Stay informed about relevant regulatory requirements and ensure that all reporting complies with industry standards (e.g., GIPS, FCA). Implement internal procedures to maintain compliance and address any regulatory changes. Performance Measurement and Analysis: Develop methodologies for performance measurement and attribution analysis. Work with investment teams to accurately reflect investment performance and risk metrics in client reports. Collaboration with Investment and Client Service Teams: Collaborate closely with investment professionals to align reporting with investment strategies and objectives. Work in partnership with client service and sales teams to provide insights on reporting needs and enhance client satisfaction. Technology and Automation: Evaluate and implement reporting tools and technologies to improve TOM efficiency and accuracy. Stay updated on industry trends related to reporting technology and innovation. Strategic Planning and Continuous Improvement: Participate in strategic planning sessions to align client reporting with the organization s overall goals and objectives. Continuously seek ways to improve the reporting process and enhance the client experience. Stakeholder Management: Engage with senior management and stakeholders to report on client reporting initiatives and outcomes. Prepare presentations and materials for board meetings or other high-level discussions regarding client reporting. Talent: Ensure operations team has resources required to execute operational strategy developing resource acquisition plans and leading retention initiatives to ensure strong employee engagement. Create tactical and operational targets to measure performance of team Lead, coach and mentor operational personnel while developing a strong talent pipeline and leadership bench for critical resources/roles Foster a continuous improvement and innovation culture along with always pushing the status quo Strong Performance drive and engaged employee culture that is focused on high quality talent acquisition, employee training and development, career progression, and executing on goals & objectives while always exhibiting the company values By fulfilling these responsibilities, the Vice President of Client Reporting plays a vital role in enhancing transparency, building trust, and strengthening relationships with clients in the asset management space. Competence / Knowledge / Skills required Education and experience Requirements : Atleast 15+ years of management experience with significant large-scale project management background, strategic planning and/or consulting in the required industry; or any combination of education and experience, which would provide an equivalent background Experienced leader managing teams within global asset management company; ideally leading through the growth curve and then driving operational productivity, standardization, and process rigor Strong Strategic thinking skills with broad and deep understanding of the given industry and ability to translate this strategy into operational goals with strong emphasis on execution and driving accountability through metrics Excellent communication & collaboration skills with ability to influence change across various levels of the enterprise specially in a matrixed environment Demonstrated leadership skills with the ability to lead, grow and develop employees within an evolving organization; providing mentorship and developing a strong leadership pipeline Excellent financial, analytical, and change management skills required. Experienced in facilitating organizational change and process improvement Strategic thinker with broad & deep understanding of client reporting in asset management business Must be able to travel as deemed necessary anywhere in the world Significant experience in driving complex projects and managing regional/global operations Strong leadership and interpersonal skills Proven ability to drive discipline and process orientation in a large complex organization Ability to build deep relationships across senior stakeholders within peer groups Operational understanding of the global Asset & wealth management industry, talent base is preferred Ability to build strong relationships with multiple external bodies (third party service providers, partner and industry bodies) Experience with continuous improvement methodology in service operations Experience with building new capabilities (E.g., Automation) We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. JD to follow We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Engagement Delivery Independently design & improve processes and value streams using recognized methodologies such as Lean Enterprise and /or Six Sigma Design, setup, and execute process workshops (e.g., Design Thinking Workshops) Define and scope processes and value streams to be improved, and clearly establish process deliverables Facilitate the creation of standard, disciplined processes and the process management controls to sustain, adapt, and continuously improve Identify and implement business-facing and customer-facing metrics and design collection processes Provide process-related training, integrate within process workshops, and follow-up on application Design process-related materials, templates, standard procedures, and learning simulations Provide ongoing coaching and mentoring on process design & improvement activities, including process management Apply change management & project management techniques to drive organizational commitment Independently manage projects across multiple work streams facing off to senior stakeholders at CXO level within the business Integrate processes with technology, and support IT implementations Act as a process champion to bring process-centric thinking and behaviour Stakeholder Management Excellent stakeholder engagement across levels to ensure stakeholders are informed and able to make required decisions Manage stakeholder expectations & provide regular inputs / reports where appropriate Identify & manage decision makers / influencers appropriately Business Development: Identify new project opportunities within the business area, and proactively pitch for more work for Process Excellence as a whole, including building the project management vertical even further Knowledge & Skills (Must Have) : Confidence & excellent communication Knowledge of lean six sigma concepts Solid organizational skills including attention to detail Excellent presentation and public speaking skills Commercial awareness and third party management capability Understanding of Power BI/other visualisation tools Ability to conduct workshops using Design Thinking technique Knowledge & Skills (Additional) : Excellent interpersonal communication skills and establishing professional rapport Good negotiating skills Good problem-solving skills Experience: Proven working experience of minimum 15 years majorly in leading large/complex programmes Experienced in working with international stakeholders preferably from UK Experience of managing projects involving Investments domain/Migration/Rationalisation of applications/Technology and Cloud transformation Educational Qualification: Bachelor s/Master s degree required Lean Six Sigma Black Belt Certified Proficiency in Microsoft Word, Excel, and PowerPoint Any Microsoft cloud certifications is a must Investment Banking related certifications is a plus We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Liaise with external tax advisors to support tax compliance in certain investment jurisdictions, e.g. Indian tax agent. Prepare the computation of annual value based taxes, e.g. Belgian net asset tax. Support the tax compliance process of the M&G wholesale funds and oversee fund administrators who prepare the tax returns. Liaise and provide oversight of service providers in relation to tax reporting and tax reclaim opportunities, including monitoring deadlines being met by service providers. Support project initiatives by overseeing any tax actions required, e.g. new fund launches, closures and new market due diligence. Support the delivery of tax reporting information to investors. Assist with oversight of AEOI requirements and compliance of M&G business units with internal procedures. Preparation of tax documentation and provide administrative support such as maintain engagement letters and invoicing. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Accountability /Responsibilities We re working diligently to build a technology foundation fit for a modern digital, insight-led, responsive business. As part of this exciting transformation we are looking for a Cloud Operations Engineer to work with us and help implement cloud platform services vision in collaboration with wider leadership. Heading Cloud Operations squad with a dotted reporting line to the Head of Engineering (UK) to manage the platform and product roadmap aligned to CTO function. Ensure the Cloud Operations function is managed through software engineering approach. Ensure the team delivers to the agreed Service Level Objectives (SLO). Lead the team along with he Vendors to ensure there is no outage and the path to production for the development team is smooth. Support and manage the Azure enterprise subscription operationally through automation also by optimising the cloud estate in terms of cost and performance. Demonstrate drive and help to continually improve the technical practices across our team. Set the roadmap aligned to cloud platform services vision, build required capability and deliver on commitments. Active participation in ideation, PoC and implementation for improving business value. Design secure and scalable cloud infrastructure solutions for applications and platform, and collaborate with Enterprise architecture and Enterprise Security team for compliance with security guidelines and strategic architecture. Work within a multi-location Cloud platform Services to help foster a culture of excellence through developing and contributing to components, services and methodologies. Focus on Scalability, resilience, security, quality and continuous rigour to reduce technical debt. Advance the cloud community through sharing of best practice and mentoring others. Take an active lead in helping your team perform to their best and understand how their work contributes to the achievement of business success. Create and maintain build and release pipelines across Azure DevOps projects in order to support infrastructure deployments. Key Skills and Experience Required: We always support colleagues to develop their skills but to be successful in this role the following will be required by our Operations Leader: Understand the risks associated with your job and what that means for you, MG and all our stakeholders. You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms, experience with Azure is essential. You must have the Az-900 and the Az-104 certifications. Experiencing developing and deploying solutions through the SDLC (Software Development Lifecycle). Languages - PowerShell, ARM, YAML, Terraform Azure Cloud Administration - RBAC, AAD, PIM, Cloud Networks, SQL DB, Firewalls and DNS SDLC Technologies - Git, Azure DevOps (or equivalent) and CI / CD Pipelines Support - Service Now and Azure Monitor You will have an understanding of cloud governance, best practices and policies within Azure. You must have a problem solving mindset and the ability to troubleshoot unknown technical issues. Previous experience working in a support team is highly desirable. Proven experience in identifying inefficiencies and implementing automated solutions to overcome these. It would be desirable if you were able to use most of the following technologies and languages: Configuration Management - Ansible Languages - Shell, Java Script, C#, .NET, SQL, python Other Technologies - RedHat Open Shift, Linux, Windows, OCI, and Serverless, Databricks An understanding of cloud cost, capacity and optimisation with the ability to identify inefficiencies in expenditure. A solid understanding of how to configure Cloud for high scalability and resilience, disaster recovery, tight security and regulatory compliance. Proven experience in building relationships with team members and other colleagues across a business Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders. As a lead you will be expected to help build out our presence in MG Global Services and as such experience of building / mentoring and guiding teams and individuals is essential You need to be this kind of person Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business Able to work and learn quickly in a fast pace, fun and dynamic environment Care about doing a great job and exceeding expectations with the quality of what you do Curious to learn and develop your own technical skills Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required. Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks. Willing to grow, question and contribute to the team and wider area around you Ability to challenge and speak up in discussions with colleagues of all levels Experience: Minimum 5 years of relevant experience as a cloud engineer who can showcase working independently and along with the team. Educational Qualification: Graduate/Masters in any discipline Cloud certifications would be an added advantage

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Accountabilities / Responsibilities Learn about Cloud technology and Azure infrastructure components. Embrace and adapt to the changing environment by developing applications or script in the language of choice. Be involved in designing the Cloud solutions based on the requirements from the various stakeholders. Understand the risk and controls around the applications running in cloud. Follow the software development lifecycle defined within the team . Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence. Collaborate with peers across various levels for experiential learnings. Focus on Scalability, resilience, security, quality and continuous rigour to reduce technical debt. Knowledge Skills: Automation and DevOps at the heart of all work you tackle Proficiency in Integration of various Azure resources ( IaaS and PaaS - SQL DB , App Service , Application Insights , Storage accounts etc) to deliver an end to end automation. Thorough understanding of Continuous integration and continuous delivery using Azure DevOps/VSTS. Proficiency and thorough understanding of Azure RBAC model . Good grasp of Azure governance principles and hands-on experience in rolling out compliance and governance polices. Proficiency in developing infrastructure automation scripts in the form of Terraform , ARM templates and Azure Power Shell scripts which can then be provided to application teams as consumables. Effective communication skills, both written and verbal for technical and non-technical audiences. Good working and hands on knowledge of Azure IaaS , Vnet , Subnets , Firewalls and NSG . Sound understanding of networking knowledge on DNA and Firewall security like Palo Alto. Experience with agile methods, along with having found their limitations and ways to overcome them. Experience working with scripting languages such as PowerShell and Javascript Experience: Minimum 2+ years of relevant experience as a cloud engineer. Educational Qualification: Graduate/Masters in any discipline Cloud certifications would be an added advantage