We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. JOB DESCRIPTION Job Title: Insurance Associate \ Executive Reports to: Team Manager Scope of Role M&G Global Services Pvt Ltd - Mumbai M&G Global Services Pvt Ltd - Mumbai Operations - Customer Services Key departments / areas of responsibility Operations Job Dimensions Financial Non Financial Not Applicable No direct reports Overall Job Purpose A key member of Customer Service Operations team, responsible for providing an efficient, effective and compliant service to policyholders. Key accountabilities include handling of simple and complex cases, quality in service delivery, accuracy in providing and capturing information while adhering to compliance guidelines and support to team managers. Key Accountabilities and Responsibilities *Key responsibilities: Wealth Operations, PFP, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some work types Key Interfaces Colleagues Process Leaders/Team Managers Business Managers Service Delivery Areas Call Handlers / Processors Customers/ Clients Financial Advisors Competence / Knowledge / Skills required Qualification Graduate Knowledge Basic knowledge of computers Skills Good verbal and written communication skills Ability to grasp processes and understand the implications of changes in processes Ability to understand customer requirements and apply knowledge & training to different servicing scenarios Eye for detail Team player Experience Fresher s eligible Preference would be given to individuals from an insurance background with approximately 1 year experience (Insurance Associate) with experience in handling written communication We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Procurement Partner with the business and functional leadership to understand short, medium requirement of goods and services that need to be procured. Assess and assist in the mitigation of vendor risk. Ensure appropriate contract structures / types, pricing models, vendor incentive models, service level agreements, performance indicators and cost models are applied consistently across vendors. Partner with internal and external legal counsel to ensure proper forms of Agreement are utilized, contractor conformance with the terms and conditions of the Agreements, and refinement of Agreements as required. Cost negotiations and procurement, Spot negotiation on smaller and day to day purchases of services or any other procurement activities like infrastructure, facilities, IT, HR etc. Execute end to end RFQ/ RFP/ procurement process. Initiate local or alternate procurement activities. Drive commercial value from our simple transactions including savings, cost avoidance and added value. Create & drive effective metrics and data to measure the value delivered through commercial negotiations. Operations Support the development, agreement and communication of M&G Global procurement policy and processes. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise Work closely with Finance, Legal, IT, HR, and Facility teams to ensure smooth delivery of vendor empanelment process We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. 1. Sound understanding of Aladdin Platform Knowledge along with the various components of Aladdin e.g. PfC, PmC, Explore. 2. Sound knowledge of Trading Venues & OMS/EMS e.g. Bloomberg, MarketAxess, TradeWeb. 3. Ability to query trade data, logs and troubleshoot the issue. 4. Understanding of FIX messages for trade execution. 5. Knowledge of Market Data e.g. Bloomberg Terminal, Reuters, EIKON and other data sources. 6. Sound knowledge entire Trade life cycle and various steps involved in trading life cycle. 7. Sound understanding of various Financial Asset Classes. 8. Fair knowledge of Market Regulations. Accountable for leading the Front Office Application support team. Accountable for Incident Management within the Front Office area. Be the escalation point for Front Office Users/Stakeholders. Accountable for driving Service Improvement within the Front Office Application support process. Accountable to build high performing team to deliver customer delight. Ability to drive prioritization for the Front Office book of work. Responsible for sending effective communications. Working with business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution. Taking responsibility for championing the use of Aladdin throughout the business. Handling high-priority trade execution issues under pressure. Quickly identifying and resolving trading-related issues. Maintaining logs, issue tracking, and documenting resolutions for future reference. Providing MI specific to each regional service review (UK, Europe, APAC, Americas) Participating in any Business Continuity, Disaster Recovery and Failover activities. Ability to resolve queries related to Business critical applications e.g. Aladdin, Bloomberg, WSO etc. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Primary Key Responsibilities (Top 3-5 KRA) Manage the day to day operations of the certificate management system. Designing, implementing, and maintaining public key infrastructure systems for both internal and external usage. Issue, renew and manage SSL/TLS certificates. Maintenance and support of the PKI Infrastructure. Contribute/research in development of tools like Microsoft CA, DigiCert, Keyfactor, Azure Key vault, Oracle Key vault to strengthen the Encryption controls and coverage. Additional Responsibilities : Managing certificate lifecycle and checks, including issuing, and revoking certificates. Providing Cryptography advice and guidance to System owners specific Assurance relating to the lifecycle of Encryption Keys and their owners Manage relationship with third party CA monitoring usage and licensing costs Develop process automation and enhancements for the PKI processes Inventory management of overall SSL certificates. Proactively manage customer expectations through either effective resolution of or updating on progress of their outstanding queries. Supports audits / reviews on team activities by providing relevant evidences. Support delivery of awareness sessions on Data Security. Support/Create MI to showcase progress/trends/issues. Work effectively with other enterprise security teams and outsourcing providers globally to ensure technology security solutions are in alignment with organizational strategic goals. Provide support and guidance to any business led initiatives. Identify and close process gaps in line with Information Security guidelines. Adept at communicating the results of data analysis in written form to various business stakeholders. Conducting security risk assessments based on industry risk frameworks to identify and evaluate mitigating controls. Evaluate the cyber security risks, attacks and threats associated with various technologies and ways to manage them. Knowledge & Skills In - depth knowledge of PKI principles and practices, including certificate authorities, key management, and digital signatures. Expertise in cryptographic protocols Proficiency in implementing and managing PKI infrastructure components such as certificate services, registration authorities, and certificate revocation lists. Strong understanding of security protocols and standards. Ability to analyze and troubleshoot PKI-related issues. Ability to write and maintain scripts (e.g., PowerShell, Python) for automating PKI management tasks. Knowledge of automation tools to enhance certificate management processes. Experienced in working with UK stakeholders. Good facilitation, communication, negotiation, and presentation skills. Remain effective in situations when responsibilities, tasks, priorities and / or work environment change significantly. Ability to assess multiple options (including consequences) in parallel, while working on possible solutions. Must have ability to engage the target audience both in writing and verbally. Good Customer Service skills. Problem solving and analytical skills (should have proven ability to analyse both technical/non-technical data, translate it and present practical solutions). Good knowledge of Microsoft 365 suite. Ability to work with limited supervision, seeking guidance where appropriate. Experience 5-6 years of total experience in Encryption or security related field Hands on experience with PKI and Certificate deployment and automation. Experience managing Key Management Systems (KMS) and operational teams Hands-on experience with Certificate Authority Administration, Microsoft CA, and related tasks Relevant Qualifications Graduate / Masters in (BE/B.Tech/M.Tech / ME / B.SC ) in Computer Science / Information Technology, MCA or legal related qualification demonstrating significant application of data protection laws and rules. CISSP/CISM or specific Security/Encryption certifications We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. You will be expected to: Perform regular vulnerability assessments and scans across the organizations network, systems, and applications. Analyze vulnerability scan results to identify security weaknesses and recommend corrective actions. Collaborate with IT and development teams to ensure timely remediation of identified vulnerabilities. Track and report on the status of vulnerabilities and remediation efforts to various stakeholders. Develop and maintain comprehensive documentation of vulnerability management processes, policies, and procedures. Conduct risk assessments to prioritize vulnerabilities based on potential impact and likelihood of exploitation. Stay up-to-date with the latest cybersecurity threats, vulnerabilities, and mitigation techniques. Participate in incident response activities as needed, providing expertise on vulnerability exploitation and mitigation. Conduct regular security reviews and audits to ensure compliance with internal policies and external regulations. Job Requirements - Knowledge based and technology skills: - Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field. - Proven experience in vulnerability management, cybersecurity, or a related role. - Strong understanding of common vulnerabilities and exposure (CVE) and common vulnerability scoring system (CVSS). - Proficiency with vulnerability management tools (e.g., Nessus, Qualys, Rapid7). - Knowledge of security frameworks and standards (e.g., NIST, ISO 27001, CIS). - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Relevant certifications (e.g., CISSP, CISM, CEH) are a plus. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Provide overall leadership and oversight for the FC Screening & Monitoring Shared Service. To provide strategic support in building Financial Crime Operations team that s fit for purpose and aligns to UK FCO team Provide support and act as a point of escalation for the Screening & Monitoring Shared Service. To manage & provide guidance in end to end screening process, inclusive of review of internal tool controls, test environments and its effectiveness To conduct & provide support in Independent 3rd party testing of screening tool to evidence screening tool effectiveness & fit for purpose Forecast and plan for resource needs across the FC Screening & Monitoring Shared Service based on demand fluctuations, ensuring adequate support for team activities. Set strategic goals and objectives for the function, creating alignment with overall business objectives and risk appetite. Oversee the relationship with key vendors such as Lexis Nexus Bridger, World Compliance and Dow Jones to ensure services provided meet team needs. Build collaborative relationships with the Head of Financial Crime - Life and Head of Financial Crime - AM and other relevant stakeholders to provide updates on screening performance, key risks, and emerging trends. Ensure alignment of financial crime operational processes and procedures with Group policies. Implementation of a BAU Quality Assurance (QA) process for , M&G Global Services Pvt Ltd Financial Crime Compliance (FCC) team, especially for screening activities for M&G plc To support PEP, Sanctions and Adverse Media Screening that requires research based analytical skill to collate & connect information from all available sources ( inclusive of Open Source Intelligence search system, M&G books and aligning with M&G FCC policy & standards) Support the M&G Global Services Pvt Ltd Risk and Compliance Management team in various functional and MGGS initiatives Identify and lead digital initiatives that deliver efficiencies and improved ways of working commensurate with best practices of FTSE 100 digitally enabled business To fulfil primary obligations as outlined in the Proceeds of Crime Act 2002 and the Terrorism Act 2000 as amended by the Anti-terrorism & Security Act 2001, Money Laundering Regulations 2007 Ensure understanding and adherence to M&G s Code of Conduct and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.