We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The Resourcing function is focused on the delivery of top talent, at all levels, for today and for the future for M&G Global. The strategy focuses on people, process and technology to gain efficiencies and increase productivity with the outcome of better results for the business, function and candidates. To be successful in this role you will be required to develop and implement processes and strategy to attract and onboard top talent across functions. You will have extensive experience managing end to end recruitment lifecycle and different stakeholders. You will be passionate about providing exceptional hiring experience to the hiring managers and candidate in all of your interactions. Be a talent advisor by building partnerships with different stakeholders and tracking and reporting KPIs to optimise recruitment strategies. You should be able to lead, manage, mentor and guide the resourcing team. Typical Accountabilities/Responsibilities Conduct in depth consultation meetings with hiring managers to appropriately align candidate sourcing activitiesBuild talent pipelines needed for business growth, succession planning and replacement hiresUse MI and data to provide insight to Hiring Managers on recruitment activityCreate unique ways to source candidates directly including the more traditional avenues such as LinkedIn, job boards, internal and external networks with the objective of significantly reducing third party agency spend. Ensure candidates receive a highly positive experience through the entire recruitment processMaximise our full range of technology to ensure the very best hiring outcomes Attend functional meetings with Hiring Managers and Business Heads to discuss recruitment activity and represent the Resourcing functionWork closely with HR Business Partners and Reward function ensuring they are consulted when requiredActively manage relationships with preferred suppliers and ensure supplier selection meet criteria around diversity and candidate experienceSupport and champion the assessment and interviewing processEnsure recruitment policies and procedures are continuously improved and incorporate the best practices in line with business requirementEnsure comprehensive candidate communication consistent with the company culture, vision, capabilities and internal policiesManage and improve cost of hiring by employing innovative hiring strategiesBe responsible for generating enough volume for various assignments and hiring within specifies timelinesWork with leadership team to strategize growth plansTrack competition and capture market intelligenceStrategize and present reports & trackers on progress, goals & TATs etc. Align with global resourcing team to implement best practices and hiring strategiesDriving DEI Agenda for the organisation. Knowledge, Skills, Experience & Education Qualification Confidence & excellent communicationNegotiation & expectation managementInterpersonal relationships and stakeholder managementTime ManagementTeam work and collaborative leadershipResilience and adaptivity Experience: Minimum 10-12 years of experience working within GCC/captives/Asset Management RestrictedPrevious experience in managing end to end recruitment lifecycle and strategy planningHands on experience of data management, MIS, dashboards & reports etcDemonstrable experience of senior stakeholder managementExperience of recruiting a range of roles at varying seniority levelsUnderstanding of the wider HR responsibilitiesStrong understanding of hiring digital, Asset Management and other niche skillsAbility to adapt quickly to changing priorities and market dynamics and show resilience in a fast paced and complex environmentExposure to Work Day will be an added advantageExperience of driving Change/ Automation/ Project Management. Strong Presentation/ Communication skills. Education Qualification: Graduate in any discipline. Masters in Human Resources We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Processing account payable invoices on time, employee expense claims , credit card expenses and vendor payments on time and accurately. Preparing and accurately posting transactions to the general ledger and the related accounting systems. Month end journals for accruals and recharges Managing the workflow for the approval of invoices before being sent for payment Scrutiny of expenses and investigation of variances. Management of mailboxes Liaise with Group team to set up new suppliers Ensure daily production operates within SLA by planning and scheduling work efficiently Ensure all Financial Control procedures are followed, adhere to compliance and regulatory requirements as defined for the team To identify opportunities to re-engineer processes, reorganise or absorb work, to constantly improve the service such that efficiency continues to improve, whilst keeping within budget Produce information for internal stakeholders. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Job Description Job Title Senior Test Engineer – Investment Data Platform Grade 2C Level Colleague Job Function Asset Management Tech & Change Job Sub Function Investments Data Platform Reports to Sr. Lead/Sr. Manager – Investments Data Platform (India) Location Mumbai Business Area M&G Global Services Overall Job Purpose Working with M&G Plc. means becoming part of a brand with a global reputation and our purpose is to help people manage and grow their savings and investments, responsibly. M&G plc is a firm built on a rich and long history and with a commitment to an innovative future centred on the needs of customers and clients. There is a genuine opportunity to drive competitive advantage with value creation through the formation of this new organisation. The role is for a Senior Test Engineer in the Asset Management/Investment Management domain. Carry out rapid release testing, supporting development of automation test frameworks across one or more interrelated data platform teams and capabilities and are proficient in multiple test scripting languages, mainly C#. Collaborate closely with leads to implement test strategies that support complex deliveries. Accountabilities/Responsibilities Key accountabilities and responsibilities Deliver Testing and Automation solutions to support the Asset/Investment Data platform, addressing demands from investment teams, clients, and regulators, while considering cost and risk. Create, maintain, and run functional and non-functional tests. Perform root cause analysis and create automated tests to prevent defect recurrence. Contribute to building a test automation framework or creating generic test automation utilities to reduce manual efforts. Work with event-driven data processing architecture and various Azure services. Handle various data file formats (csv, json, xml) and Azure services (Data Lake, Data Factory, Service Bus, Function App, SQL Server). Validate end-to-end data flow and content per business requirements. Use C# for Test Automation, with SpecFlow as the BDD tool, and Groovy with Java. Stay current with domain knowledge, programming languages, and testing tools (e.g., Groovy, SpecFlow, Selenium, Cucumber). Execute and deliver testing activities through rapid releases/processes, ensuring successful production deployment using a daily Kanban/Scrum/Agile approach. Explore various automated/technical testing techniques to enhance the test approach. Build, package, and deploy software through environments; manage configuration settings and ensure deployment success while maintaining the deployment framework. Contribute to the Automation & Testing community, continuously improving testing frameworks, identifying improvement opportunities, and promoting process standardization and knowledge sharing within the team. Key Stakeholder Management Internal All M&G Plc Business Areas M&G Plc Support Groups External Partner(s)/Vendor(s) Knowledge, Skills, Experience & Educational Qualification Knowledge & Skills (Key): Testing and Automation experience with any programming language such as C#, Java, or Groovy (preferably C#). Practical implementation of different collections (eg: List, Set, Dictionary/Maps). Able to write code using OOPs concepts (Inheritance, Polymorphism, Abstraction, Encapsulation, etc.) in Test and Automation projects. Familiar with Testing Frameworks (e.g., NUnit, JUnit, TestNG) and BDD tools such as SpecFlow, Cucumber, or JBehave (preferably SpecFlow) Experience in backend Automation (Eg. Rest APIs, Database etc). API testing and automation using tools and libraries using RestSharp, RestAssured, Postman. Good knowledge of Relational & Non-Relational databases management systems. Experience working in an Agile environment, TDD and BDD methodologies. Good interpersonal skills, with the ability to communicate clearly and effectively, both written and orally, within a project team Knowledge & Skills (Desirable): Exposure to financial markets & asset management processes and understand analysis into a wide variety of asset classes and associated analytics (e.g. Equity, Fixed Income, Private Assets etc). Any prior test automation experience with any cloud services (preferably Azure) Experienced in setting up build pipelines for test automation projects Any prior experience in testing large & complex/dependent data sets. Experience: 5+ years of total experience in Technology/Software Development/Data Engineering. 2+ years of experience in a Test Engineer role. Educational Qualification: Graduate in any discipline. M&G Behaviours relevant to all roles: Note: *We are in Hybrid working with min. three days’ work from office (subject to policy change) We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. MI Reporting Preparation of financial analysis related to business performance or plan, serve a liaison / interface with various internal departments Provide updates to management regarding budget and forecasts, informing them of risks and opportunities. Revenue and Cost reporting against plan/ forecast, variance analysis and insights at department level. Preparing detailed Revenue and Cost MI Management reviews and value added analysis. Provide insights on positive and negative trends and anomalies associated with performance and communicate to business stakeholders. Develop, implement and maintain support documentation regarding operations, functionality, framework, policies and procedures Automate manual operations tasks and optimize business processes to reduce workload and create proficiencies wherever applicable Deliver scheduled reporting tasks Drive implementation of new processes and procedures Forecasting and Budgeting Create and maintain financial forecasts. Analysing the forecasts and giving value added insights on variances. Create and manage budgets, including annual budgets and financial plans. Work with other departments to create accurate budgets. Month end Reviewing of the month end financials, create month end financial reporting, balance sheet reconciliations, updating general ledgers to ensure accuracy of financial information. Ensuring compliance of relevant accounting checks. Be able to substantiate to auditor the basis and validity revenue and costs. Fixed asset accounting. Data integrity management Validating the financial data received from key systems with appropriate check and balances Understanding the implications on business performance and relate this in accounting terms Reconciliation and validation of data at regular intervals Deal with queries on data from Finance team and business stakeholders independently Ad Hoc Working on ad hoc request received from internal and external stakeholders Explanation the key movements and trends of MI figures to stakeholders We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Roles And Responsibilities- Develop and implement comprehensive talent acquisition strategies aligned with the GCC's business objectives and workforce needs. Lead, manage, and mentor a team of talent acquisition professionals, fostering a high-performing and collaborative environment. Oversee and optimize all aspects of the recruitment process, from sourcing to onboarding, ensuring a smooth and efficient candidate experience. Build and execute employer branding initiatives to attract top talent and position the GCC as an employer of choice within the BFSI industry. Stay informed about industry trends, competitive landscapes, and best practices in talent acquisition to drive strategic decision-making. Utilize data and analytics to measure the effectiveness of talent acquisition initiatives and identify areas for continuous improvement. Establish and maintain strong relationships with hiring managers, stakeholders, and external partners. Ensure all recruitment activities comply with relevant laws, regulations, and ethical standards. Proven ability to lead and manage high-performing talent acquisition teams. Strong ability to address and resolve complex challenges in the talent acquisition domain. Confidence & excellent communication Negotiation & expectation management Interpersonal relationships and stakeholder management Time Management Resilience and adaptivity Experience: Minimum 18 years of experience working within GCC preferred. Demonstrable experience of senior stakeholder management Adept at establishing strong relationships with hiring managers, candidates, and external partners. Understanding of the wider HR responsibilities including the risk and governance frameworks Experience of driving Change/ Automation/ Project Management. Thrives in dynamic, fast-paced environments.. Education Qualification: Graduate and Post Graduate We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Key Responsibilities: Use multiple sourcing techniques including Boolean search, LinkedIn, job boards, social media, and networking to identify and engage qualified candidates Build and maintain a strong pipeline of passive and active candidates for various roles Collaborate with recruiters to understand hiring needs and role requirements Conduct initial outreach and screening to assess candidate fit Maintain accurate and up-to-date candidate information in the Applicant Tracking System (ATS) Engage in talent mapping and market research to support long-term recruitment strategies Ensure a positive candidate experience through timely and professional communication Stay up to date with industry trends and best practices in sourcing and recruitment Provide good candidate & HM experience Knowledge & Skills: 3-5 years of experience sourcing for technical roles or in a specific industry (e.g., Tech, Healthcare, Finance) Knowledge of employer branding strategies and candidate engagement tactics Proven experience as a Recruitment Sourcer or similar role, preferably in a fast-paced environment Strong knowledge of sourcing techniques and tools (e.g., LinkedIn Recruiter, Boolean search, GitHub, Stack Overflow) Familiarity with ATS platforms and CRM tools Excellent communication and interpersonal skills Highly organized and able to manage multiple roles and priorities Strong analytical and research skills Educational Qualification: Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience) We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Overall Job Purpose The role holder’s primary objective is to drive process transformation initiatives for Asset management business with an objective to drive process efficiency and effectiveness, resulting in delivering better services to the end customer with improved controls , improved employee satisfaction and reduce cost The role holder is responsible for identifying, developing, planning, managing and scaling up business process improvement and automation initiatives whilst overseeing the implementation of planned deliverables. As part of the role, this person is expected to consult with sponsors and stakeholders to identity/review improvement opportunities including outcomes, time frames, and funding. They are also required to ensure that program outcomes are accomplished and in line with business objectives including the management of program budgets. They will be required to govern and own the technical deliverables of the team and responsible for supporting the development of the intelligent automation service offering for M&G Asset Management. Accountabilities/Responsibilities Drives management plans and activities from initiation to implementation & sustainment to achieve desired business outcomes from the process transformation and intelligent automation programme of works. Drive and ensure the success of process improvement initiatives across the businesses Engages leaders, stakeholders and other impacted audiences to create an engaged workforce who understands business goals & what it means for customers and employees. Leads the execution of change management programs; assesses and adapts as needed to ensure quality of execution. Leads evaluation of intelligent automation capabilities and new ways of working. Oversee utilisation and budget planning for the programme Educates the organization on opportunities, raising digital awareness and dexterity across teams. Maintain assertive communication and keep day to day effective contact with Business Owners and senior leadership teams Provide accurate and valuable MIS for key stakeholders Monitor and mitigate project/ program risks Act as the first-line escalation point of contact for all matter pertaining to process excellence and intelligent automation programme Key Stakeholder Management Internal External M&G Asset Management leadership M&G Plc Support Groups Third Party teams Knowledge, Skills, Experience & Educational Qualification Knowledge & Skills (Key): Strong process transformation experience in asset management domain. Strong experience in the SDLC with a proven track record of managing large programmes and high impact deliveries with intelligent automation focus. Strong Experience in handling consulting engagements and experience of delivering process improvement projects Excellent understanding of process excellence methodologies like Lean Six Sigma, Design Thinking. Experience in business analysis, high level design and data architecture Highly experienced in managing a diverse cross-functional team. Proven track record of managing senior level stakeholders (CXO / Director) across locations Team player with experience in leading and collaborating cross-team to ensure successful delivery of solutions. Excellent understanding of low code products as well as other automation platforms & upcoming trends in the automation landscape. Intelligent automation experience and skills in using low-code AI/ML led automation platforms and understanding of Cloud concepts (SaaS, PaaS and IaaS) Strong stakeholder management skills and an ability to handle multiple clients and multiple team members with confidence Strong organizational, interpersonal, work management, communications and analytical skills Strong Leadership skills Knowledge and Skills (Desirable): Experience in automation platform such as BPM and OCR / Extraction engines is desirable Good knowledge of support tools used (Service Now, JIRA, Confluence, Azure DevOps) is desirable. Experience: 15+ years of corporate experience and large part of that with asset management firms 7+ years of project management skills, people management experience and agile coaching. 5+ years of experience leading process improvement and automation projects in Asset Management. Experience working in fast paced agile environments and cross functional teams We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Play a pivotal role across broader Private Markets Research team to foster a culture of analytical excellence, encouraging employees to strive for high standards in their work. Promote and nurture knowledge management practices across all employees to ensure the efficient sharing and utilization of information and expertise within the organization. Build & manage relationships with a broad range of stakeholders across private markets, fostering trust and open communication to align expectations and drive new business opportunities. Have a big-picture strategic mindset and a focus on upskilling and strengthening team’s capabilities, positioning the team for growth and continued success. Predominantly work closely with onshore front office senior credit analysts covering one or more of the different asset classes across private markets including but not limited to private credit, structured ABS like RMBS/Consumer Credits/CLOs/CMBS/Reg-Caps etc. Oversee the entire deal lifecycle by actively participating in due diligence calls, conduct thorough credit and cashflow analysis, execute sensitivity runs and deliver internal rating recommendations to stakeholders. Review transaction documents to understand key attributes related to payment waterfall, reserve accounts, asset disposition, key parties & their responsibilities etc. Also understand the underwriting guidelines, deal terms and third-party information. Conduct in-depth sector-specific research to identify emerging trends which may anticipate market shifts. Assess deals from an ESG lens by thoroughly analysing underlying assets, transaction structures and counterparties to ensure comprehensive evaluation and decision-making. Have a strong logical mindset, proactively seek opportunities to optimise existing processes through automation and lead such initiatives to improve efficiency and productivity. Train, groom, and ramp-up junior team members by providing continuous coaching, mentorship, and professional development opportunities. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The Role: We have a mature Enterprise platform providing ITSM, project, programme and portfolio, workplace, data management and HR (queries and knowledge) delivered on an enterprise tool called ServiceNow enabling key services to our colleagues and partners with a growth vision . This role will be accountable for leading and driving the direction, roadmap and development of the ServiceNow Enterprise platform, including all new enhancements, upgrades, platform availability and performance and provision of MI and ensuring data security & privacy. Key Work Level Accountabilities: For people and vendor managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders Accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk Manages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output Manages risks using expert judgment, know-how and experience Managing vendors (Servicenow & Delivery Vendor) and licences to ensure compliance and M&G receives the best value for the investment Manage the Platform Steerco Key Responsibilities for this role: Defining and managing the Servicenow Enterprise Platform road-map along with the Architect, and through consultation with the ServiceNow individual service owners and Change Community as part of the planning process. Running and owning the Servicenow Steerco Forum for review, assessment and costing of all Enhancements, Change Requests and (if required) Defects. Own the product backlog, prioritize features, and ensure timely delivery of high-quality solutions, ensuring that delivered solutions meet the specified requirements and align with best practices. Requirements Gathering: Work closely with the business (analysts) to gather and document detailed requirements. Clearly articulate user stories, acceptance criteria, and functional specifications for ServiceNow enhancements. Stakeholder Communication: Maintain open and transparent communication with stakeholders, providing regular updates on project and delivery progress, timelines, and addressing any concerns. Conduct regular demos to showcase new features and gather feedback. Plan and deliver the System upgrades ensuring a robust plan is in place and extensive testing is carried out through collaboration with QA teams to define and execute testing strategies. Continuous Improvement: Stay informed about ServiceNow platform updates, industry best practices, and emerging technologies. Identify opportunities for process improvements and efficiency gains. Management and oversight of the strict access controls implemented, including licence holders. User education of the processes (including User Guides / FAQ’s and any other training material). Responsible for ensuring business benefit of the features are understood, measured and delivered Ability to positively promote the work of the system across the broader organisation To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G’s operational risk. Working within the M&G project and programme framework ensure that all planned works are scoped and appropriately funded, with funding and resource utilisation tracked Key Knowledge, Skills & Experience: Essential: You will have extensive experience with Servicenow as an Enterprise platform lead or Product Owner You have experience with the end to end product management lifecycle including defining and realising a future roadmap (and managing commercial aspects) , across ServiceNow ITSM, project, programme and portfolio and HR. You are obsessed with attention to detail and making sure your solutions meet genuine internal customer problems You can lead through influence and champion the work that you deliver throughout the business You can set direction to a team but are also comfortable being challenged on this in a collaborative manner You have a track record of understanding the needs of users and the opportunities to meet these You have sufficient technical knowledge to understand and debate solutions and sizing of work Desirable: Whilst experience within our industry is not essential it helps to have a background in: Our target customers Life and pensions products, markets and competitors Asset management, markets and competitors Financial services regulatory frameworks M&G products, systems and distribution methods We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Accountabilities/Responsibilities Schedule and coordinate interviews across multiple teams, locations, and time zones (phone, virtual, and on-site) Communicate interview details and logistics to candidates and internal stakeholders clearly and professionally Update and maintain candidate records in the Applicant Tracking System (ATS) Work closely with recruiters, hiring managers, and executive assistants to ensure accurate and timely interview coordination Anticipate scheduling conflicts and proactively suggest solutions or adjustments Send calendar invites and confirmations, and follow up on interviewer feedback Support ad hoc administrative tasks related to recruitment operations as needed Knowledge & Skills: Confidence & excellent communication Previous experience in an administrative, coordination, or recruiting support role Excellent organizational and time-management skills Strong written and verbal communication abilities Comfortable managing high volumes of scheduling with a keen attention to detail Familiarity with calendar tools (e.g., Google Calendar, Outlook) and ATS platforms (e.g. Workday) Ability to thrive in a fast-paced and dynamic environment Discretion in handling confidential information Experience: Experience coordinating interviews across global teams or multiple time zones Background in HR, recruitment, or talent operations Proficiency with scheduling tools or platforms (e.g., Workday) Educational Qualification: Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience) We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The Role: We have a mature Enterprise platform providing ITSM, project, programme and portfolio, workplace, data management and HR (queries and knowledge) delivered on an enterprise tool called ServiceNow enabling key services to our colleagues and partners with a growth vision . This role will be accountable for leading and driving the direction, roadmap and development of the ServiceNow Enterprise platform, including all new enhancements, upgrades, platform availability and performance and provision of MI and ensuring data security & privacy. Key Work Level Accountabilities: For people and vendor managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders Accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk Manages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output Manages risks using expert judgment, know-how and experience Managing vendors (Servicenow & Delivery Vendor) and licences to ensure compliance and M&G receives the best value for the investment Manage the Platform Steerco Key Responsibilities for this role: Defining and managing the Servicenow Enterprise Platform road-map along with the Architect, and through consultation with the ServiceNow individual service owners and Change Community as part of the planning process. Running and owning the Servicenow Steerco Forum for review, assessment and costing of all Enhancements, Change Requests and (if required) Defects. Own the product backlog, prioritize features, and ensure timely delivery of high-quality solutions, ensuring that delivered solutions meet the specified requirements and align with best practices. Requirements Gathering: Work closely with the business (analysts) to gather and document detailed requirements. Clearly articulate user stories, acceptance criteria, and functional specifications for ServiceNow enhancements. Stakeholder Communication: Maintain open and transparent communication with stakeholders, providing regular updates on project and delivery progress, timelines, and addressing any concerns. Conduct regular demos to showcase new features and gather feedback. Plan and deliver the System upgrades ensuring a robust plan is in place and extensive testing is carried out through collaboration with QA teams to define and execute testing strategies. Continuous Improvement: Stay informed about ServiceNow platform updates, industry best practices, and emerging technologies. Identify opportunities for process improvements and efficiency gains. Management and oversight of the strict access controls implemented, including licence holders. User education of the processes (including User Guides / FAQ’s and any other training material). Responsible for ensuring business benefit of the features are understood, measured and delivered Ability to positively promote the work of the system across the broader organisation To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G’s operational risk. Working within the M&G project and programme framework ensure that all planned works are scoped and appropriately funded, with funding and resource utilisation tracked Key Knowledge, Skills & Experience: Essential: You will have extensive experience with Servicenow as an Enterprise platform lead or Product Owner You have experience with the end to end product management lifecycle including defining and realising a future roadmap (and managing commercial aspects) , across ServiceNow ITSM, project, programme and portfolio and HR. You are obsessed with attention to detail and making sure your solutions meet genuine internal customer problems You can lead through influence and champion the work that you deliver throughout the business You can set direction to a team but are also comfortable being challenged on this in a collaborative manner You have a track record of understanding the needs of users and the opportunities to meet these You have sufficient technical knowledge to understand and debate solutions and sizing of work Desirable: Whilst experience within our industry is not essential it helps to have a background in: Our target customers Life and pensions products, markets and competitors Asset management, markets and competitors Financial services regulatory frameworks M&G products, systems and distribution methods We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Key responsibilities: Wealth Operations, PFP, Adhoc Projects View Details: Job Requisition: R14766 Insurance Associate-19 21:58 09/09/2024 Page 2 of 4 To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some worktype We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Accountabilities/Responsibilities The Role: We are looking to expand our team through M&G Global Services to continue to provide the highest levels of service to our end users. The Platform Operations team works to high standards within our growing business by managing critical platforms running our Azure estate and supporting our engineering teams to drive business value in technology. The team support our UK business with extended support for Asia Pacific regions. This means working flexible hours to meet our business needs. Currently split across three geographies and supported by a technology partner we stand by having a one team feel and regularly collaborate and work together to meet the common goals. The Platform Operations team is the centre of all things in cloud. The team is responsible for ensuring the continuous operation and upkeep of our cloud infrastructure and platforms, while being empowered to enhance, automate, and shape the future development of this digital estate. Knowledge, Skills, Experience & Educational Qualification We always support colleagues to develop their skills but to be successful in this role the following will be required: Minimum of 3+ years of experience in working in the IT industry You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms, experience with Azure is essential. You will understand cloud governance, best practices, and policies within Azure. You must have a problem-solving mindset and the ability to troubleshoot unknown technical issues. Proven track record in providing support and troubleshooting for cloud infrastructure, including incident management and root cause analysis. Experience in identifying inefficiencies and implementing automated solutions to overcome these. As a Jr engineer you will be expected to help build out our presence in M&G Global Services and as such experience of building / mentoring and guiding teams and individuals is essential Strong interpersonal skills for working with cross-functional teams to support cloud solutions effectively. An understanding of inventory management and software assurance, alongside CMDB and /or other asset management tooling Familiarity with Agile and DevOps methodologies and technologies – Git, Azure DevOps (or equivalent) and CI / CD Pipelines is desirable. Relevant cloud and/or technology discipline certification especially – AZ-104 Scripting in your relevant discipline and/or within Cloud Automation Experience in implementing and maintaining robust disaster recovery strategies and ensuring business continuity. An understanding of applying patches and updates to infrastructure to ensure security and functionality, utilising tools such as Ivanti or similar patch management systems. You need to be this kind of person Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business Able to work and learn quickly in a fast pace, fun and dynamic environment Care about doing a great job and exceeding expectations with the quality of what you do Curious to learn and develop your own technical skills Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required. Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks. Ability to challenge and speak up in discussions with colleagues of all levels Experience Minimum 3+ years of relevant experience as an Application / Platform / Cloud support engineer Educational Qualification: Graduate/Masters in any discipline Cloud certifications would be an added advantage M&G Behaviours relevant to all roles: Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic Own it now: Putting your name on things with confidence to drive progress and results quickly Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems …………With CARE and INTEGRITY………………………………………………………... We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Job Description Job Title Analyst - Platform Operations Grade 1A Level Colleague Job Function Enterprise Technology Job Sub Function Cloud Platform services Reports to Manager Cloud Capability Location Pune Business Area M&G Global Services, India Overall Job Purpose At M&G, we are working hard to build a technology foundation fit for a modern digital, insight-led, responsive business. As part of this exciting transformation we are looking for a talented Platform Operations Engineer to join our Cloud Capability teams within M&&G. As a colleague within Cloud Platform Operations, you will be part of a team driving M&G’s Core Cloud Platform. Facing off to the entire M&G organisation, we own, develop and operate M&G’s core Cloud Infrastructure, supporting projects and business users to bring their workloads into the Cloud. We also develop and manage key Enterprise Engineering Platforms and Tools such as Apigee (API Management), Azure DevOps, M&G’s Enterprise Container Platform and M&G’s Data Science & Machine Learning Platforms. This is an exciting opportunity for someone passionate about their craft, who thrives in a collaborative environment and enjoys working with colleagues from a wide gamut of background and experiences to join a team building M&G’s future technology platform. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. Cultural Fit People who work at M&G agree that ours is a great place to work with a brilliant team spirit. It’s also an innovative, high-performing, commercial environment that’s totally focused on customers. As an M&G colleague you’ll get all the support you’d expect, including full training and professional development. You’ll receive a competitive salary and reward package. And in a fast-changing world, you’ll join an organisation that’s leading the way in helping customers achieve their long-term financial goals. M&G plc is committed to a diverse and inclusive workplace. Our role as an employer is very simple – to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences. We feel proud of our team culture, and are looking for those who share our values: openness, accountability, customer-focus, empowerment and improvement We are in a transformation environment; to thrive in this role, it is important to be resilient to and embrace change Accountabilities/Responsibilities The Role: The Platform Operations Engineer is responsible of the management of internal platforms used by M&G Business and technology teams to provide service to all their customers. He/she is a multidisciplinary technical profile focused in engineering, development of products and services, deployment and operations tasks in the M&G internal infrastructure. He/she delivers high quality services, following industry best practices, with embedded automation and security processes. He/she is in contact with leading technologies in a multinational and multicultural environment, working on interesting projects and providing support to other areas in the company. The main areas of knowledge that are required are: Windows systems and application administration Cloud and virtualization Scripting and automation The Team We are looking to expand our team through M&G Global Services to continue to provide the highest levels of service to our end users. The Platform Operations team works to high standards within our growing business by managing critical platforms, running our Azure estate and supporting our engineering teams. Getting involved in projects, upgrades, small change engineering and incident response we look to automate everything we can and drive efficiencies across the organisation. This is done by reducing costs and waste, ensuring high system availability and challenging the status quo. Currently split across three geographies and supported by a technology partner we stand by having a one team feel and regularly collaborate and work together to meet the common goals. The Platform Operations team is made up of four squads which specialise in the following areas: Compute Platforms Networks Data No two days are the same for our engineers who split their time between designing, implementing and automating. They also provide L1, L2 and L3 support, utilising their expertise to solve complex issues across a variety of platforms. From investigating issues with Azure RedHat OpenShift to our API Management platform, our engineers have a diverse set of skills and are the ‘go to’ people when things go wrong. Key Stakeholder Management Internal M&G Plc BU Tech Teams External Knowledge, Skills, Experience & Educational Qualification Key Skills and Experience Required: We always support colleagues to develop their skills but to be successful in this role the following will be required by our Platform Engineers: Basic familiarity with, Agile and DevOps methodologies An understanding of cloud technologies Understanding of day-to-day systems administration, management, design and deployment of core infrastructure and services. Automation of operations which introduce efficiencies in central services administration. Contribute to improvement plans in tools and services. A base understanding of: Azure Fundamentals (AZ-900) A willingness and hunger to achieve / learn: Other Technologies – Containers, Ansible, Linux, Akamai, Windows, OCI, Git, Azure DevOps and CI / CD Pipelines, Git flow and Serverless Developing and deploying solutions through the SDLC (Software Development Lifecycle). You must have a problem solving mindset and the ability to troubleshoot unknown technical issues and be able to identify inefficiencies and better ways of working Proven experience in building relationships with team members Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders. Ability to document processes, procedures and knowledge base articles You need to be this kind of person Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business Able to work and learn quickly in a fast pace, fun and dynamic environment Care about doing a great job and exceeding expectations with the quality of what you do Curious to learn and develop your own technical skills Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required. Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks. Willing to grow, question and contribute to the team and wider area around you Ability to challenge and speak up in discussions with colleagues of all levels Experience: Minimum 2+ years of relevant experience as a Application / Platform / Cloud support engineer. Educational Qualification: Graduate/Masters in any discipline Cloud certifications would be an added advantage M&G Behaviours relevant to all roles: Inspire Others: support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change: be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results: focus on performance, set high standards and deliver with energy and determination Keep it simple: cut through complexity, keep the outcome in mind, keeping your approach simple and adapting your message to every audience We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Job Description Job Title: Insurance Associate \ Executive Reports to: Team Manager Scope of Role M&G Global Services Pvt Ltd – Mumbai M&G Global Services Pvt Ltd – Mumbai Operations – Customer Services Key departments / areas of responsibility Operations Job Dimensions Financial Non Financial Not Applicable No direct reports Overall Job Purpose A key member of Customer Service Operations team, responsible for providing an efficient, effective and compliant service to policyholders. Key accountabilities include handling of simple and complex cases, quality in service delivery, accuracy in providing and capturing information while adhering to compliance guidelines and support to team managers. Key Accountabilities And Responsibilities Key responsibilities: Wealth Operations, PFP, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some work types Key Interfaces Internal External Colleagues Process Leaders/Team Managers Business Managers Service Delivery Areas Call Handlers / Processors Customers/ Clients Financial Advisors Competence / Knowledge / Skills Required Qualification Graduate Knowledge Basic knowledge of computers Skills Good verbal and written communication skills Ability to grasp processes and understand the implications of changes in processes Ability to understand customer requirements and apply knowledge & training to different servicing scenarios Eye for detail Team player We live by four behaviours at M&G and we ask all our employees to: Inspire Others – Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things At M&G Global Services Diversity and Inclusion is a strategic objective. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationally, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements for any of our roles. Experience Fresher’s eligible Preference would be given to individuals from an insurance background with approximately 1 year experience (Insurance Associate) with experience in handling written communication We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk. Providing on-going oversight, governance and reporting over the 3rd party providers, Monitoring of IT Risks, driving IT Risk Reporting, production of reporting packs and board papers Ensuring all Service Partners are integrated and work consistently across TGRC and relevant M&G plc risk framework, policies, processes and ways of working. Collaborating with the heads across First Line GRC and Technology leadership team and Supplier Performance teams to continuously improve service offerings and initiate action where performance is below set standards. Assist in managing and overseeing technology third-party suppliers to ensure compliance with contractual, legal, and regulatory requirements. Creating a set of dashboards/KPI’s that will monitor Service Management compliance across all support parties in the end-to-end support model. Support in overseeing the risk culture and awareness services delivered by the FL GRC team We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Procurement Partner with the business and functional leadership to understand short, medium requirement of goods and services that need to be procured. Assess and assist in the mitigation of vendor risk. Ensure appropriate contract structures / types, pricing models, vendor incentive models, service level agreements, performance indicators and cost models are applied consistently across vendors. Partner with internal and external legal counsel to ensure proper forms of Agreement are utilized, contractor conformance with the terms and conditions of the Agreements, and refinement of Agreements as required. Cost negotiations and procurement, Spot negotiation on smaller and day to day purchases of services or any other procurement activities like infrastructure, facilities, IT, HR etc. Execute end to end RFQ/ RFP/ procurement process. Initiate local or alternate procurement activities. Drive commercial value from our simple transactions including savings, cost avoidance and added value. Create & drive effective metrics and data to measure the value delivered through commercial negotiations. Operations Support the development, agreement and communication of M&G Global procurement policy and processes. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise Work closely with Finance, Legal, IT, HR, and Facility teams to ensure smooth delivery of vendor empanelment process We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Key Accountabilities And Responsibilities Key responsibilities: Wealth Operations, PFP, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some worktypes Key Interfaces Internal External Colleagues Process Leaders/Team Managers Business Managers Service Delivery Areas Call Handlers / Processors Customers/ Clients Financial Advisors Competence / Knowledge / Skills Required Qualification Graduate Knowledge Basic knowledge of computers Skills Good verbal and written communication skills Ability to grasp processes and understand the implications of changes in processes Ability to understand customer requirements and apply knowledge & training to different servicing scenarios Eye for detail Team player Experience Fresher’s eligible ; Preference would be given to individuals from an insurance background with approximately 1 years’ experience (Insurance Associate) with experience in handling written communication We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Key Qualifications: Inspire the teams to deliver exceptional performance by helping them to connect the purpose of their work, beyond the impact to the bottom line Lead by example in demonstrating the organization's values and principles Support direct reports to make effective decisions, collaborate across silos, speak up and take personal accountability Encourage Investment Platform team to solve business problems creatively and collaboratively and question the status quo Be curious and insightful about customer’s needs and support Investment Platform team to adapt to the changing environment Simplify complexity and reduce unnecessary bureaucracy Key Accountabilities And Responsibilities Defines the technology roadmap for the portfolio or portfolios in line with the organisational objectives Being aware of the technology budget for the portfolio and be accountable for the operational costs of the platform including Azure Ensures implementation of best practices in software development, including coding standards, code reviews, and testing across squads Drive tech initatives including modernisation, and cost optimisation through a community of Lead Engineers Continuously assess and improve engineering processes to enhance efficiency and productivity Identify potential risks in projects and operations, and develop mitigation strategies Ensure compliance with security and regulatory requirements Establish key performance indicators (KPIs) to measure the success of engineering initiatives Regularly report on the performance and progress of engineering activities Provide guidance and mentorship to the engineering squads Be a role model and lead by example in demonstrating the organization's values and principles Stay abreast of emerging technologies and industry trends, and evaluate their potential impact on the organization Deliver business prioritised changes Demonstrate a solid understanding of the technology, and domain knowledge Oversee the quality of engineering of the squads Ensuring any solutions being designed within the squad meet M&G standards Fostering strong relationships with the other key stakeholders - outcome delivery managers, engineering lead, enterprise architecture, technology partners, SRE, and other platforms Playing an active role in engineering community for learning and sharing Assist with end-to-end solutions and see it through until it reaches the end customer. Leads tech improvements within the squad Provide technical guidance and mentorship to the squad members Build and maintain strong relationships with all members of the team Contribute actively in the Lead Engineering Team and lead initiatives within the squad Partnering with and assisting the Investment Plaform’s change and run teams to deliver their objectives Work across multiple disciplines across the Investment Platform and opportunities to connect and improve working practices Consistently identify improvement opportunities within the team and implements processes, ways of working or facilitate training to address improvement opportunities Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems Build and maintain strong relationships with all key stakeholders in the Front Office, Sustainability focused teams, Transformation & Innovation or the engineering community Key Stakeholder Management Internal M&G Investments External N/A Knowledge, Skills, Experience & Educational Qualification KNOWLEDGE AND SKILLS (KEY): Advanced software engineering skills paired with expertise in some of the following programming languages: C#, Java, Python, Javascript, HTML/CSS or equivalent Strong understanding of DevOps principles and experience in building CI/CD pipelines Strong experience working with data on Azure including Azure Data Lake, ADLA, Cosmos DB, SQL, and Datafactory Demonstrates Architectural Excellence by developing solutions using the guiding tenets of Azure Well-Architected Framework covering reliability, security, cost optimisation, operational excellence and performance efficiency Has strong Azure experience on PaaS services such as App Service, Function App, Logic App, Data Factory, Service Bus and Key Vault Has deep understanding of Azure AD, Service Principals and Managed Identities to configure role based access for web applications Is able to investigate complex application issues by using telemetry and Application Insights information Has a good experience with REST APIs and Microservices and API management on Apigee Follows best coding practices using SOLID principles, design patterns and other industry standards Proactive self-starter who can manage their own workload and can juggle multiple priorities at the same time Experience working in an agile environment and good understanding of integrating testing withing the SDLC Applying a “solutions” mentality for any outcome that you are assigned to and ensure proper solutions design is considered Great interpersonal skills, with the ability to communicate clearly and effectively, both written and orally, within a project team Ability to identify problems and have the drive to follow them through to resolution Excellent attention to detail, and ability to prioritize and work efficiently to project deadlines Has people management skills and able to develop high performing teams KNOWLEDGE AND SKILLS (DESIRABLE): Relevant experience developing back or frontend solutions (e.g. On Azure Cloud, Angular, React, Node.js software frameworks) Exposure to financial markets & asset management processes and understand analysis into a wide variety of asset classes and associated analytics (e.g. Equity, Fixed Income, Private Assets etc) Exposure to data visualisation tools - Power BI or equivalent EXPERIENCE: 18 + years of total experience in software engineering 5 + years of experience in a core engineering role in the cloud EDUCATION, QUALIFICATIONS NECESSARY: Graduate in any discipline We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Confidence & excellent communication: - Able to converse and interact with Product owners Delivery leads and Portfolio leads on Test activities Able to produce manual functional test cases by analysing the User Stories/Requirements/Use-Cases meeting the Acceptance criteria Produce automated regression test suites FE Automation with Selenium-C#. NET/.NET Core /Playwright using Spec flow framework API Automation for REST APIs with Postman & Rest Assured Proficient in SQL and able to perform Automated Database/Back-end Testing Experience of Test & Defect Management tools like Jira/Zephyr/HP-ALM/ADO Proficient in TDD and BDD processes Understanding of Frontend and Backend systems and can-do basic debugging and configuration Excellent analytical abilities and abilities to debug and walkthrough issues Document and run all applicable levels of testing (System, Integration, E2E and Regression) using testing tools (Jira/Zephyr) Support Business Users during UAT/BAT Schedule and Run automated regression tests using DevOps pipeline Experience of conducting Defect Triage meetings with the BAs, Devs and Product Owner to confirm on the validity of defects, Severity and expected resolution date Regular reporting on the testing status and progress to the scrum team and stake holders Good To Have (Desirable) Performance testing experience, Role-Based Security Testing Front-End Automation - Karate UI, UI Path, Cypress, Browserstack Languages - Python, Java, JavaScript, React.js, node.js BDD Frameworks – Cucumber, Karate Test Runners – Junit, Nunit, TestNG ETL API automation using Swagger, Karate API, Playwright. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less