General Manager

Job Title: General Manager – Retail Operations- Estele Accessories Pvt. Ltd

Location:

Package:

Key Responsibility Areas (KRA):

1. Leadership and People Development

• Supervise and directly manage 4 zonal managers, each responsible for overseeing multiple clusters of stores (2-3 clusters per zone, with 3-4 stores per cluster).
• Foster a collaborative environment where the team feels supported and empowered to achieve organizational goals.
• Provide regular coaching and mentoring sessions to zonal managers, cluster heads, and store managers to enhance their leadership and operational capabilities.
• Implement training and skill development programs that align with the company’s strategic vision and encourage career progression for team members.
• Develop and maintain a strong talent pipeline by identifying, recruiting, and retaining high-performing individuals.

2. Strategic Business Development

• Identify and capitalize on new business opportunities, such as opening new stores, entering untapped markets, and implementing innovative retail strategies.
• Collaborate with the leadership team to set strategic objectives and create actionable business plans to achieve growth targets.
• Strengthen vendor and landlord relationships for cost-effective leasing and expansion opportunities.
• Monitor industry trends and competitor activities to ensure the brand remains competitive and adaptable.

3. Retail Operations Excellence

• Oversee seamless day-to-day operations across all 40 stores, ensuring standardization of processes and adherence to company policies.
• Develop and implement KPIs to measure performance at all levels: zones, clusters, and stores.
• Regularly audit store-level operations, ensuring compliance with inventory management, customer service protocols, and safety standards.
• Address operational challenges swiftly by providing guidance to zonal managers and store teams during store visits or virtual reviews.

4. Financial and P&L Management

• Take full ownership of the company’s financial performance, ensuring profitability through strategic cost control measures and revenue generation initiatives.
• Analyze P&L statements to pinpoint areas for improvement and provide actionable insights to zonal and store managers.
• Set financial targets for each zone and track progress through regular performance reviews.
• Optimize resource allocation, including workforce planning, budget management, and cost-effective marketing strategies.

5. Merchandising and Inventory Control

• Collaborate with the merchandising team to curate product assortments tailored to diverse regional preferences and consumer demand.
• Monitor inventory levels across all stores, ensuring optimal stock availability and timely replenishment to prevent overstocking or stockouts.
• Implement best practices for inventory control, reducing shrinkage and wastage while maximizing profitability.

6. Team Building and Motivation

• Build a culture of collaboration, accountability, and enthusiasm within the organization.
• Recognize and reward top-performing individuals and teams to maintain high levels of employee engagement and motivation.
• Resolve conflicts effectively and foster a positive working environment conducive to innovation and team success.

7. Travel and Store Visits

• Conduct frequent store visits to assess operations and address issues in real-time.
• Provide constructive feedback and hands-on support to zonal managers, cluster heads, and store managers during field visits.
• Attend key business events, client meetings, and companywide initiatives as required.

8. Customer Experience Management

• Drive customer-centric practices across all stores to enhance the brand’s reputation and foster customer loyalty.
• Oversee the implementation of customer feedback mechanisms and ensure prompt resolution of issues to deliver consistent satisfaction.
• Design and launch in-store promotions and seasonal campaigns to attract and retain customers.

The General Manager (GM) will spearhead operations for a leading retail brand with a network of 40 stores across India, reporting directly to the leadership team. The role demands a seasoned professional with an entrepreneurial mindset, strategic thinking abilities, and an exceptional ability to lead and inspire large teams.

Key Competencies and Qualifications:

• Relevant Experience:

  A minimum of 8-10 years in a senior leadership role within the retail industry, preferably handling multi-store or regional operations.

• People Management:

  Proven track record of managing large teams with a focus on coaching, mentoring, and team development.

• Strategic Thinking:

  Ability to analyze market trends, identify growth opportunities, and make data-driven business decisions.

• Operational Expertise:

  Thorough knowledge of retail operations, P&L management, merchandising, inventory control, and customer experience enhancement.

• Communication Skills:

  Excellent verbal and written communication, with the ability to influence and negotiate effectively.

• Travel Flexibility:

  Willingness to travel extensively to oversee operations and address business requirements.

• Personal Traits:

  Energetic, well-organized, professional, and goal-oriented with a “go-getter” attitude.

Core Responsibilities:

• Act as the primary liaison between the leadership team and operational staff to ensure alignment on company goals and priorities.
• Strategically steer the retail brand toward growth and expansion while maintaining operational excellence.
• Balance short-term objectives with long-term vision to sustain profitability and brand relevance in a competitive market.