General Manager

Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies to achieve revenue targets.
• Identify new business opportunities and key clients.
• Manage key accounts and strategic partnerships.
• Monitor market trends, competitor activity, and pricing.
• Prepare sales forecasts, budgets, and reports.

Service Operations Management

• Oversee day-to-day service delivery operations.
• Ensure timely and high-quality service to clients.
• Improve service processes, efficiency, and cost control.
• Handle major service escalations and customer complaints.

Team Leadership

• Lead, mentor, and motivate sales and service teams.
• Set performance targets and KPIs.
• Conduct performance reviews and training programs.
• Build a high-performing and customer-focused team culture.

Customer Relationship Management

• Ensure high customer satisfaction and retention.
• Strengthen long-term client relationships.
• Resolve critical client issues and negotiations.

Financial & Operational Control

• Manage budgets, expenses, and profitability.
• Ensure achievement of revenue and margin targets.
• Approve pricing, discounts, and commercial terms.
• Ensure compliance with company policies and legal requirements.

Strategic Planning & Reporting

• Participate in business planning and strategy development.
• Provide regular performance and MIS reports to management.
• Recommend improvements and growth initiatives.

Required Skills & Competencies

• Strong leadership and decision-making skills
• Excellent sales, negotiation, and communication abilities
• Service operations and customer management expertise
• Strategic thinking and problem-solving skills
• Financial and commercial understanding
• Ability to handle pressure and multitask

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Engineering, or related field
• MBA preferred
• 10–15 years experience in sales & service management
• Prior experience in a service provider or B2B company preferred

Key Performance Indicators (KPIs)

• Revenue growth
• Service quality & turnaround time
• Customer satisfaction & retention
• Team performance
• Profitability & cost control

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Ability to commute/relocate:

• Pune, Maharashtra (411030): Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• General Manager : 3 years (Preferred)

Language:

• marathi (Preferred)
• hindi (Preferred)
• English (Preferred)

Location:

• Pune, Maharashtra (411030) (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person