Company Description Established in 1989, Estele Accessories is a women-centric brand dedicated to creating products designed, manufactured, and sold by women for women worldwide. Estele is committed to offering the best quality to customers at great prices, supported by a comprehensive warranty and guarantee program. Role Description This is a full-time on-site role for an Assistant Manager – E-com. & Marketplace Finance based in Hyderabad. The Assistant Manager will oversee day-to-day financial operations for e-commerce and marketplace activities, manage budgets, analyze financial data, develop financial strategies, and ensure compliance with financial regulations. The role involves collaborating with various teams to drive financial performance and support business growth. Qualifications Strong background in financial management, budgeting, and data analysis Experience in e-commerce and marketplace finance operations Proficiency in financial software and tools Excellent communication and interpersonal skills Ability to work independently and lead a team Advanced Excel skills and familiarity with ERP systems Bachelor's degree in Finance, Accounting, or related field Experience in the retail or fashion industry is a plus Bachelor’s/Master’s degree in Commerce, Accounting, or Finance (CA Inter or MBA Finance preferred). 5–8 years of experience in e-commerce finance/accounting, with at least 2 years in a supervisory role. Strong understanding of marketplace operations, reconciliation, GST, and financial reporting. Proficiency in Excel, Tally, ERP systems, and platform dashboards (Amazon Seller Central, Flipkart, etc.). Excellent analytical, communication, and leadership skills. Key Result Areas (KRAs) KRA - Performance Indicators Sales Reconciliation Accuracy - % of reconciled transactions without discrepancies Receivables Collection Efficiency - % of receivables collected within credit terms MIS & P&L Reporting - Timeliness, accuracy, and insights provided Inventory & Cost Analysis - Accuracy and actionable insights Partner Issue Resolution- - Average resolution time for DN/CN and disputes GST Compliance - Timely and error-free data submission Refund & Payment Processing - SLA adherence and stakeholder satisfaction Team Coordination -Effectiveness in cross-functional collaboration Job Title: Assistant Manager – E-commerce & Marketplace Finance Department : Finance & Accounts Reporting To : Finance Manager / CFO Location : Hyderabad Employment Type : Full-Time Salary Bracket:- Negotiable email your CV to dushyant.d@estele.co hr@estele.co suneel.d@estele.co
Estele Accessories Pvt. Ltd. Job Description – Cluster Manager Position: Cluster Manager Company: Estele Accessories Pvt. Ltd. Location: Multiple Retail Store Cluster Reports to: Zonal/Regional Manager Job Summary The Cluster Manager is responsible for overseeing the operations of multiple retail stores within a designated cluster, ensuring sales growth, operational efficiency, and team development. This role involves monitoring sales performance, managing stock and visual merchandising, driving brand standards, and ensuring high levels of customer satisfaction. The Cluster Manager plays a key role in implementing strategic business initiatives, optimizing store profitability, and developing a high-performing team. Key Result Areas (KRA) – Cluster Manager 1. Profit Centre Management Monitor sales performance across stores, analyze trends, and leverage data to maximize revenue and profitability. Implement cost-control measures and drive efficiencies to achieve financial targets. Optimize stock management, ensuring adherence to Standard Operating Procedures (SOPs) and maximizing store potential. Define, drive, and ensure the implementation of KRA/KPI methodology across store teams. Maintain stringent quality control measures for products and services. Oversee customer service standards, ensuring positive reviews, feedback resolution, and satisfaction across stores. 2. Product & Brand Development Ensure adherence to Visual Merchandising (VM) guidelines to enhance brand appeal and store aesthetics. Maintain consistency in brand representation, store experience, and customer engagement. 3. MIS & Reporting Ensure timely dissemination of MIS, Daily Sales Reports (DSR), Sell-Through reports , and category contribution analytics. Provide actionable insights based on performance data to drive store efficiency. 4. Administrative Responsibilities Ensure compliance with policies related to Uniform, Grooming, Attendance, and Discipline across all stores. Oversee the functionality and maintenance of electronic equipment (e.g., EDC, ERP systems ), company assets, and fabrication processes. 5. Team Management & Development Conduct regular training programs for store managers, assistant store managers, and sales officers. Mentor and coach the second-in-command staff, ensuring continuous professional development and skill enhancement. Utilize SWOT analysis techniques to assess team strengths and areas for improvement, applying data-driven strategies for growth. Drive a culture of motivation, innovation, and performance excellence. Required Competencies & Skills Leadership & People Management – Ability to manage and develop a team across multiple retail locations. Analytical & Strategic Thinking – Proficiency in interpreting sales data and implementing business strategies. Operational Excellence – Experience in retail operations, SOP adherence, and cost control measures. Sales & Customer Focus – Strong understanding of sales strategies, brand positioning, and customer service excellence. Technology & Reporting Expertise – Proficiency in MS Excel, ERP systems , and business analytics.
As a Cluster Manager at Estele Accessories Pvt. Ltd., you will be responsible for overseeing the operations of multiple retail stores within a designated cluster. Your main goal will be to ensure sales growth, operational efficiency, and team development. You will be monitoring sales performance, analyzing trends, and leveraging data to maximize revenue and profitability. Implementing cost-control measures, driving efficiencies, and optimizing stock management will be crucial to achieve financial targets. It will be your responsibility to define, drive, and ensure the implementation of KRA/KPI methodology across store teams. Additionally, you will maintain stringent quality control measures for products and services and oversee customer service standards to ensure positive reviews and high levels of customer satisfaction across stores. Key Responsibilities: - Monitor sales performance, analyze trends, and leverage data to maximize revenue and profitability. - Implement cost-control measures and drive efficiencies to achieve financial targets. - Optimize stock management, ensuring adherence to SOPs and maximizing store potential. - Define, drive, and ensure the implementation of KRA/KPI methodology across store teams. - Oversee customer service standards to ensure positive reviews, feedback resolution, and satisfaction across stores. Qualifications Required: - Proficiency in interpreting sales data and implementing business strategies. - Experience in retail operations, SOP adherence, and cost control measures. - Strong understanding of sales strategies, brand positioning, and customer service excellence. - Proficiency in MS Excel, ERP systems, and business analytics.,
Job Title: General Manager – Retail Operations- Estele Accessories Pvt. Ltd Location: Hyderabad (Base Location), with frequent travel across India Package: ₹20 LPA + Variables Key Responsibility Areas (KRA): 1. Leadership and People Development Supervise and directly manage 4 zonal managers, each responsible for overseeing multiple clusters of stores (2-3 clusters per zone, with 3-4 stores per cluster). Foster a collaborative environment where the team feels supported and empowered to achieve organizational goals. Provide regular coaching and mentoring sessions to zonal managers, cluster heads, and store managers to enhance their leadership and operational capabilities. Implement training and skill development programs that align with the company’s strategic vision and encourage career progression for team members. Develop and maintain a strong talent pipeline by identifying, recruiting, and retaining high-performing individuals. 2. Strategic Business Development Identify and capitalize on new business opportunities, such as opening new stores, entering untapped markets, and implementing innovative retail strategies. Collaborate with the leadership team to set strategic objectives and create actionable business plans to achieve growth targets. Strengthen vendor and landlord relationships for cost-effective leasing and expansion opportunities. Monitor industry trends and competitor activities to ensure the brand remains competitive and adaptable. 3. Retail Operations Excellence Oversee seamless day-to-day operations across all 40 stores, ensuring standardization of processes and adherence to company policies. Develop and implement KPIs to measure performance at all levels: zones, clusters, and stores. Regularly audit store-level operations, ensuring compliance with inventory management, customer service protocols, and safety standards. Address operational challenges swiftly by providing guidance to zonal managers and store teams during store visits or virtual reviews. 4. Financial and P&L Management Take full ownership of the company’s financial performance, ensuring profitability through strategic cost control measures and revenue generation initiatives. Analyze P&L statements to pinpoint areas for improvement and provide actionable insights to zonal and store managers. Set financial targets for each zone and track progress through regular performance reviews. Optimize resource allocation, including workforce planning, budget management, and cost-effective marketing strategies. 5. Merchandising and Inventory Control Collaborate with the merchandising team to curate product assortments tailored to diverse regional preferences and consumer demand. Monitor inventory levels across all stores, ensuring optimal stock availability and timely replenishment to prevent overstocking or stockouts. Implement best practices for inventory control, reducing shrinkage and wastage while maximizing profitability. 6. Team Building and Motivation Build a culture of collaboration, accountability, and enthusiasm within the organization. Recognize and reward top-performing individuals and teams to maintain high levels of employee engagement and motivation. Resolve conflicts effectively and foster a positive working environment conducive to innovation and team success. 7. Travel and Store Visits Conduct frequent store visits to assess operations and address issues in real-time. Provide constructive feedback and hands-on support to zonal managers, cluster heads, and store managers during field visits. Attend key business events, client meetings, and companywide initiatives as required. 8. Customer Experience Management Drive customer-centric practices across all stores to enhance the brand’s reputation and foster customer loyalty. Oversee the implementation of customer feedback mechanisms and ensure prompt resolution of issues to deliver consistent satisfaction. Design and launch in-store promotions and seasonal campaigns to attract and retain customers. Job Description: The General Manager (GM) will spearhead operations for a leading retail brand with a network of 40 stores across India, reporting directly to the leadership team. The role demands a seasoned professional with an entrepreneurial mindset, strategic thinking abilities, and an exceptional ability to lead and inspire large teams. Key Competencies and Qualifications: Relevant Experience: A minimum of 8-10 years in a senior leadership role within the retail industry, preferably handling multi-store or regional operations. People Management: Proven track record of managing large teams with a focus on coaching, mentoring, and team development. Strategic Thinking: Ability to analyze market trends, identify growth opportunities, and make data-driven business decisions. Operational Expertise: Thorough knowledge of retail operations, P&L management, merchandising, inventory control, and customer experience enhancement. Communication Skills: Excellent verbal and written communication, with the ability to influence and negotiate effectively. Travel Flexibility: Willingness to travel extensively to oversee operations and address business requirements. Personal Traits: Energetic, well-organized, professional, and goal-oriented with a “go-getter” attitude. Core Responsibilities: Act as the primary liaison between the leadership team and operational staff to ensure alignment on company goals and priorities. Strategically steer the retail brand toward growth and expansion while maintaining operational excellence. Balance short-term objectives with long-term vision to sustain profitability and brand relevance in a competitive market.
Estele Accessories Pvt. Ltd. Job Description – Cluster Manager Position: Cluster Manager (East- Kolkata) Company: Estele Accessories Pvt. Ltd. Location: Multiple Retail Store Cluster Reports to: Zonal/Regional Manager Salary Bracket- 4.80 LPA to 5.00 LPA Job Summary The Cluster Manager is responsible for overseeing the operations of multiple retail stores within a designated cluster, ensuring sales growth, operational efficiency, and team development. This role involves monitoring sales performance, managing stock and visual merchandising, driving brand standards, and ensuring high levels of customer satisfaction. The Cluster Manager plays a key role in implementing strategic business initiatives, optimizing store profitability, and developing a high-performing team. Key Result Areas (KRA) – Cluster Manager 1. Profit Centre Management Monitor sales performance across stores, analyze trends, and leverage data to maximize revenue and profitability. Implement cost-control measures and drive efficiencies to achieve financial targets. Optimize stock management, ensuring adherence to Standard Operating Procedures (SOPs) and maximizing store potential. Define, drive, and ensure the implementation of KRA/KPI methodology across store teams. Maintain stringent quality control measures for products and services. Oversee customer service standards, ensuring positive reviews, feedback resolution, and satisfaction across stores. 2. Product & Brand Development Ensure adherence to Visual Merchandising (VM) guidelines to enhance brand appeal and store aesthetics. Maintain consistency in brand representation, store experience, and customer engagement. 3. MIS & Reporting Ensure timely dissemination of MIS, Daily Sales Reports (DSR), Sell-Through reports , and category contribution analytics. Provide actionable insights based on performance data to drive store efficiency. 4. Administrative Responsibilities Ensure compliance with policies related to Uniform, Grooming, Attendance, and Discipline across all stores. Oversee the functionality and maintenance of electronic equipment (e.g., EDC, ERP systems ), company assets, and fabrication processes. 5. Team Management & Development Conduct regular training programs for store managers, assistant store managers, and sales officers. Mentor and coach the second-in-command staff, ensuring continuous professional development and skill enhancement. Utilize SWOT analysis techniques to assess team strengths and areas for improvement, applying data-driven strategies for growth. Drive a culture of motivation, innovation, and performance excellence. Required Competencies & Skills Leadership & People Management – Ability to manage and develop a team across multiple retail locations. Analytical & Strategic Thinking – Proficiency in interpreting sales data and implementing business strategies. Operational Excellence – Experience in retail operations, SOP adherence, and cost control measures. Sales & Customer Focus – Strong understanding of sales strategies, brand positioning, and customer service excellence. Technology & Reporting Expertise – Proficiency in MS Excel, ERP systems , and business analytics.
GM to lead operations of 40 retail stores across India. Responsible for business growth, P&L management, people development, and operational excellence. Must have 10 yrs retail leadership experience and strong strategic, communication, team skills.
Job Title: General Manager Retail Operations Company: Estele Accessories Pvt. Ltd. Location: Hyderabad (Frequent Travel Across India) Package: 18 LPA + Variables About the Role: Estele Accessories Pvt. Ltd. is looking for a dynamic General Manager Retail Operations to lead and manage retail operations across 40+ stores in India. The ideal candidate will have strong leadership, operational, and strategic business skills, with proven experience in driving profitability and expansion for a retail brand. Key Responsibilities: Lead and manage 4 Zonal Managers and their respective clusters of stores across India. Drive operational excellence by standardizing processes and ensuring adherence to company policies. Identify and implement new business opportunities, including store expansions and market development. Take complete ownership of P&L management, cost optimization, and financial target achievement. Collaborate with merchandising teams for product assortment and regional demand planning. Monitor and control inventory levels to minimize stockouts and overstocking. Foster a performance-driven culture with coaching, training, and recognition programs. Conduct frequent store visits and operational audits to ensure efficiency and compliance. Drive customer experience initiatives to improve satisfaction and brand loyalty. Partner with leadership to define business strategy and long-term growth objectives. Key Skills & Competencies: Proven experience (810 years) in senior retail leadership handling multi-store/regional operations. Strong expertise in Retail Operations, P&L Management, Business Expansion, Merchandising, and Inventory Control. Excellent leadership, communication, and analytical skills. Strategic thinker with a customer-first approach. Willingness to travel extensively across India. Energetic, organized, and goal-oriented with a “go-getter” attitude. Why Join Us: Opportunity to lead the operations of a fast-growing retail brand. High-impact leadership role with direct reporting to top management. Competitive compensation with performance-based incentives.
Job Title: E-commerce Manager (D2C Fashion Jewellery & Apparel) Department: Digital Business & E-commerce Location: Hyderabad Reporting To: COO Salary: As per industry standards Position Overview Manage and scale end-to-end e-commerce operations for Estele’s D2C business. Drive growth across the company’s website and marketplaces (Flipkart, Myntra, Amazon, etc.). Handle 1 crore+ monthly digital revenue. Lead a full-stack digital commerce team — covering catalog, marketing, operations, and analytics. Strong understanding of consumer behavior, merchandising, storytelling, and digital analytics. Key Responsibilities & Expectations 1. D2C E-commerce Strategy & Revenue Growth Own and grow Estele’s D2C website channel. Plan and execute digital sales campaigns to increase revenue and conversions. Manage complete website operations — product uploads, checkout flows, and performance integrations. Run A/B tests, personalization, bundling, and loyalty promotions. Focus on conversion rate optimization (CRO) and bounce rate reduction. Collaborate with creative, tech, and marketing teams to enhance user experience. 2. Catalog Management & Marketplace Coordination Lead catalog operations including taxonomy, listings, and product data enrichment. Coordinate with internal teams and partners (Amazon, Flipkart, Myntra) for stock, pricing, and visuals. Ensure listing accuracy and compliance with brand and platform guidelines. 3. Performance Marketing & Retention Collaborate with marketing teams for ROAS-driven campaigns (Meta, Google, influencers, affiliates). Map the full customer journey — acquisition to retention. Manage CRM campaigns via Klaviyo, WebEngage, or similar tools across Email, WhatsApp, and Push. 4. Operations & Fulfillment Oversee the full order lifecycle — from placement to delivery. Coordinate with warehouse and logistics to maintain SLAs and minimize returns. Manage reverse logistics and order tracking to ensure profitability. 5. Analytics, Financial Planning & Reporting Own the e-commerce P&L and track revenue, spends, returns, and margins. Develop dashboards using Google Looker Studio or Power BI. Forecast and monitor KPIs — CAC, CLTV, repeat rate, inventory turnover, and profitability.
Estele Accessories Pvt. Ltd. Job Description – Cluster Manager Position: Retail Cluster Manager (Pune, Maharashtra ) Company: Estele Accessories Pvt. Ltd. Location: Multiple Retail Store Cluster Reports to: Zonal/Regional Manager/HOD Salary Bracket- 4.80 LPA to 5.00 LPA Job Summary The Cluster Manager-Retail is responsible for overseeing the operations of multiple retail stores within a designated cluster, ensuring sales growth, operational efficiency, and team development. This role involves monitoring sales performance, managing stock and visual merchandising, driving brand standards, and ensuring high levels of customer satisfaction. The Cluster Manager plays a key role in implementing strategic business initiatives, optimizing store profitability, and developing a high-performing team. Key Result Areas (KRA) – Cluster Manager 1. Profit Centre Management Monitor sales performance across stores, analyze trends, and leverage data to maximize revenue and profitability. Implement cost-control measures and drive efficiencies to achieve financial targets. Optimize stock management, ensuring adherence to Standard Operating Procedures (SOPs) and maximizing store potential. Define, drive, and ensure the implementation of KRA/KPI methodology across store teams. Maintain stringent quality control measures for products and services. Oversee customer service standards, ensuring positive reviews, feedback resolution, and satisfaction across stores. 2. Product & Brand Development Ensure adherence to Visual Merchandising (VM) guidelines to enhance brand appeal and store aesthetics. Maintain consistency in brand representation, store experience, and customer engagement. 3. MIS & Reporting Ensure timely dissemination of MIS, Daily Sales Reports (DSR), Sell-Through reports , and category contribution analytics. Provide actionable insights based on performance data to drive store efficiency. 4. Administrative Responsibilities Ensure compliance with policies related to Uniform, Grooming, Attendance, and Discipline across all stores. Oversee the functionality and maintenance of electronic equipment (e.g., EDC, ERP systems ), company assets, and fabrication processes. 5. Team Management & Development Conduct regular training programs for store managers, assistant store managers, and sales officers. Mentor and coach the second-in-command staff, ensuring continuous professional development and skill enhancement. Utilize SWOT analysis techniques to assess team strengths and areas for improvement, applying data-driven strategies for growth. Drive a culture of motivation, innovation, and performance excellence. Required Competencies & Skills Leadership & People Management – Ability to manage and develop a team across multiple retail locations. Analytical & Strategic Thinking – Proficiency in interpreting sales data and implementing business strategies. Operational Excellence – Experience in retail operations, SOP adherence, and cost control measures. Sales & Customer Focus – Strong understanding of sales strategies, brand positioning, and customer service excellence. Technology & Reporting Expertise – Proficiency in MS Excel, ERP systems , and business analytics.
We are looking for a detail-oriented and experienced Senior Accounts Executive to manage and oversee key accounting functions such as sales and collection reconciliation, vendor payments, ledger maintenance, and accounting software operations (Tally, etc.) . The ideal candidate will ensure accurate financial records, support timely payments and collections, and help maintain a strong internal control environment. Key Responsibilities: 1. Sales & Collection Reconciliation: Daily reconciliation of sales data with collections from customers. Ensure all receipts are properly accounted for and matched with sales invoices. Coordinate with the sales and operations teams to resolve discrepancies in collection data. Prepare daily/weekly/monthly collection reconciliation reports. 2. Tally Accounting: Maintain accurate and up-to-date entries in Tally ERP or Tally Prime . Ensure proper recording of all accounting transactions. Generate financial statements and reports using Tally. 3. Vendor Payments: Process vendor invoices after verification and approvals. Ensure timely and accurate payments to vendors as per agreed terms. Maintain vendor records and reconcile vendor statements. Coordinate with procurement and store teams for GRNs, POs, and invoice matching. 4. Ledger Reconciliation: Regular reconciliation of ledger accounts (customer, vendor, bank, etc.). Identify and rectify errors in ledgers and provide necessary adjustments. Assist in month-end and year-end closing processes. Maintain audit-ready ledgers and documentation. 5. Other Responsibilities: Assist in preparation of GST returns, TDS workings, and other statutory compliance. Support external and internal audits by providing necessary data and reports. Maintain proper documentation and filing of all accounting records. Provide MIS reports as required by management. Required Skills and Qualifications: Bachelors degree in Commerce. 3–5 years of experience in core accounting roles. Experience in reconciliation-heavy roles, especially in sales-driven businesses. Proficiency in Tally ERP/Tally Prime is mandatory. Strong understanding of accounting principles and GST/TDS regulations. Advanced knowledge of MS Excel (VLOOKUP, Pivot Tables, etc.). Excellent analytical, communication, and time-management skills. Ability to work independently and as part of a team.
Estele Accessories Pvt. Ltd. Job Description Cluster Manager Position: Retail Cluster Manager (Pune, Maharashtra ) Company: Estele Accessories Pvt. Ltd. Location: Multiple Retail Store Cluster Reports to: Zonal/Regional Manager/HOD Salary Bracket- 4.80 LPA to 5.00 LPA Job Summary The Cluster Manager-Retail is responsible for overseeing the operations of multiple retail stores within a designated cluster, ensuring sales growth, operational efficiency, and team development. This role involves monitoring sales performance, managing stock and visual merchandising, driving brand standards, and ensuring high levels of customer satisfaction. The Cluster Manager plays a key role in implementing strategic business initiatives, optimizing store profitability, and developing a high-performing team. Key Result Areas (KRA) – Cluster Manager 1. Profit Centre Management Monitor sales performance across stores, analyze trends, and leverage data to maximize revenue and profitability. Implement cost-control measures and drive efficiencies to achieve financial targets. Optimize stock management, ensuring adherence to Standard Operating Procedures (SOPs) and maximizing store potential. Define, drive, and ensure the implementation of KRA/KPI methodology across store teams. Maintain stringent quality control measures for products and services. Oversee customer service standards, ensuring positive reviews, feedback resolution, and satisfaction across stores. 2. Product & Brand Development Ensure adherence to Visual Merchandising (VM) guidelines to enhance brand appeal and store aesthetics. Maintain consistency in brand representation, store experience, and customer engagement. 3. MIS & Reporting Ensure timely dissemination of MIS, Daily Sales Reports (DSR), Sell-Through reports , and category contribution analytics. Provide actionable insights based on performance data to drive store efficiency. 4. Administrative Responsibilities Ensure compliance with policies related to Uniform, Grooming, Attendance, and Discipline across all stores. Oversee the functionality and maintenance of electronic equipment (e.g., EDC, ERP systems ), company assets, and fabrication processes. 5. Team Management & Development Conduct regular training programs for store managers, assistant store managers, and sales officers. Mentor and coach the second-in-command staff, ensuring continuous professional development and skill enhancement. Utilize SWOT analysis techniques to assess team strengths and areas for improvement, applying data-driven strategies for growth. Drive a culture of motivation, innovation, and performance excellence. Required Competencies & Skills Leadership & People Management – Ability to manage and develop a team across multiple retail locations. Analytical & Strategic Thinking – Proficiency in interpreting sales data and implementing business strategies. Operational Excellence – Experience in retail operations, SOP adherence, and cost control measures. Sales & Customer Focus – Strong understanding of sales strategies, brand positioning, and customer service excellence. Technology & Reporting Expertise – Proficiency in MS Excel, ERP systems , and business analytics.
Estele Accessories Pvt. Ltd. Job Description Cluster Manager Position: Retail Cluster Manager (Pune, Maharashtra ) Company: Estele Accessories Pvt. Ltd. Location: Multiple Retail Store Cluster Reports to: Zonal/Regional Manager/HOD Salary Bracket- 4.80 LPA to 5.00 LPA Job Summary The Cluster Manager-Retail is responsible for overseeing the operations of multiple retail stores within a designated cluster, ensuring sales growth, operational efficiency, and team development. This role involves monitoring sales performance, managing stock and visual merchandising, driving brand standards, and ensuring high levels of customer satisfaction. The Cluster Manager plays a key role in implementing strategic business initiatives, optimizing store profitability, and developing a high-performing team. Key Result Areas (KRA) Cluster Manager 1. Profit Centre Management Monitor sales performance across stores, analyze trends, and leverage data to maximize revenue and profitability. Implement cost-control measures and drive efficiencies to achieve financial targets. Optimize stock management, ensuring adherence to Standard Operating Procedures (SOPs) and maximizing store potential. Define, drive, and ensure the implementation of KRA/KPI methodology across store teams. Maintain stringent quality control measures for products and services. Oversee customer service standards, ensuring positive reviews, feedback resolution, and satisfaction across stores. 2. Product & Brand Development Ensure adherence to Visual Merchandising (VM) guidelines to enhance brand appeal and store aesthetics. Maintain consistency in brand representation, store experience, and customer engagement. 3. MIS & Reporting Ensure timely dissemination of MIS, Daily Sales Reports (DSR), Sell-Through reports , and category contribution analytics. Provide actionable insights based on performance data to drive store efficiency. 4. Administrative Responsibilities Ensure compliance with policies related to Uniform, Grooming, Attendance, and Discipline across all stores. Oversee the functionality and maintenance of electronic equipment (e.g., EDC, ERP systems ), company assets, and fabrication processes. 5. Team Management & Development Conduct regular training programs for store managers, assistant store managers, and sales officers. Mentor and coach the second-in-command staff, ensuring continuous professional development and skill enhancement. Utilize SWOT analysis techniques to assess team strengths and areas for improvement, applying data-driven strategies for growth. Drive a culture of motivation, innovation, and performance excellence. Required Competencies & Skills Leadership & People Management Ability to manage and develop a team across multiple retail locations. Analytical & Strategic Thinking Proficiency in interpreting sales data and implementing business strategies. Operational Excellence Experience in retail operations, SOP adherence, and cost control measures. Sales & Customer Focus Strong understanding of sales strategies, brand positioning, and customer service excellence. Technology & Reporting Expertise Proficiency in MS Excel, ERP systems , and business analytics.