Cluster Manager - Kolkata

As a Cluster Manager at Estele Accessories Pvt. Ltd., you will be responsible for overseeing the operations of multiple retail stores within a designated cluster. Your main goal will be to ensure sales growth, operational efficiency, and team development. You will be monitoring sales performance, analyzing trends, and leveraging data to maximize revenue and profitability. Implementing cost-control measures, driving efficiencies, and optimizing stock management will be crucial to achieve financial targets. It will be your responsibility to define, drive, and ensure the implementation of KRA/KPI methodology across store teams. Additionally, you will maintain stringent quality control measures for products and services and oversee customer service standards to ensure positive reviews and high levels of customer satisfaction across stores. Key Responsibilities: - Monitor sales performance, analyze trends, and leverage data to maximize revenue and profitability. - Implement cost-control measures and drive efficiencies to achieve financial targets. - Optimize stock management, ensuring adherence to SOPs and maximizing store potential. - Define, drive, and ensure the implementation of KRA/KPI methodology across store teams. - Oversee customer service standards to ensure positive reviews, feedback resolution, and satisfaction across stores. Qualifications Required: - Proficiency in interpreting sales data and implementing business strategies. - Experience in retail operations, SOP adherence, and cost control measures. - Strong understanding of sales strategies, brand positioning, and customer service excellence. - Proficiency in MS Excel, ERP systems, and business analytics.,