26 Sop Adherence Jobs

As a Team Leader (Last Mile Hub Operations) at Ekart Logistics, you will be responsible for overseeing the overall Hub Operations to ensure adherence to operational standards. Your primary focus will be on ensuring customer satisfaction by promptly addressing and resolving customer escalations. It is essential to implement employee engagement initiatives and comply with the Zero Tolerance Policy. You will be accountable for preparing business dashboards, reporting them to the hub team and Area Manager, and managing budgeting and accounting tasks such as cash and Hub imprest expenses. Maintaining the cost per shipment within the budget to ensure profitable operations is crucial. Adhering to SOPs and service level agreements, coordinating with departments for compliance, and conducting team meetings to motivate and reduce attrition are key aspects of the role. As part of your responsibilities, you will fill gaps in employee headcount within the specified turnaround time, ensure proper training for team leaders and other hub team members, and focus on continuous improvement to reduce error rates in Operations Management. Safeguarding the safety of people, facilities, and shipments, as well as handling grievances and conducting open houses and meetings to identify gaps within the team, are also essential duties. The ideal candidate for this position should be a Minimum Graduate in any discipline with 1-3 years of experience in logistics, couriers, retail, FMCG, FMCD, or related industries. Only female candidates are encouraged to apply for this role. This is a full-time position based at Tiruppur, Salem, and Hosur. The benefits include cell phone reimbursement, health insurance, paid sick time, and Provident Fund. If you meet the qualifications and are passionate about leading a team towards operational excellence, we encourage you to submit your CV to sgurubalan.vc@flipkart.com or contact 6369254939 to express your interest in joining our team.,

As a Sales Associate at our store, your primary responsibilities will include developing customer profiles and understanding their requirements to provide products that meet their needs. You will be responsible for managing the customer experience by greeting customers, directing them to the right products, and assisting them during jewellery trials to enhance their overall experience. In addition to sales performance and customer experience, you will be expected to monitor and record customer data accurately, maintain visual merchandising displays according to guidelines, and actively support event management activities during store launches and product exhibitions. Your role will also involve calling customers and leads for exhibitions or promotional events, as well as guiding customers to waiting areas and ensuring they are supplied with refreshments. You will be required to adhere to internal processes, including standard operating procedures, and analyze customer satisfaction trends to report to senior management. Furthermore, you will play a key role in people development by continuously seeking opportunities for self-growth, completing performance appraisals in a timely manner, and identifying training needs for yourself while ensuring completion of mandatory training programs and certifications. Overall, as a Sales Associate, you will be an integral part of our team, contributing to sales performance, enhancing customer experience, supporting sales initiatives, adhering to internal processes, and actively participating in your own development and training.,

Job Description: As a Reservations Executive at our luxury hospitality brand for modern travellers, you will play a crucial role in supporting the Director of Revenue to drive the performance of the reservations team on property. Your responsibilities will include ensuring adherence to all Standard Operating Procedures (SOPs), maintaining and enhancing reservations operations for accurate guest bookings, maximizing revenue opportunities, and ensuring guest and team member satisfaction. You will oversee the monitoring of daily arrivals to fulfill guest requests promptly and effectively communicate them. Your role will involve managing inventory, such as allotments, group blocks, and rate codes across all relevant systems. Additionally, you will collaborate with the Director of Revenue to promote up-selling within the property and optimize the use of various distribution channels, including Tour Operators, Small Luxury Hotels, and Regional and Corporate Sales Offices. Qualifications: - Proficiency in hotel operations technology and knowledge of all distribution channels. - Understanding of the regional and local market dynamics, local competitors, and destination events. By reporting to the Reservations Manager, you will contribute significantly to the success of our brand in delivering exceptional experiences to our guests.,

As a Retail Sales Associate, your main responsibility is to ensure a high level of customer satisfaction by demonstrating an excellent work ethic and time management skills. You will be tasked with developing and arranging promotional material and in-store displays, as well as ensuring adherence to standard operating procedures and store etiquette. Additionally, you will assist the store manager in stock management and maintaining accurate records, all while working towards monthly or annual sales targets. Key tasks include sales activities such as inviting customers to the outlet, introducing them to the concept of MYOP, demonstrating and presenting products, and supporting customers in finding the right perfume. You will also be responsible for maintaining store cleanliness and merchandising, conducting stock audits, managing daily sales reports (DSR) and store closing procedures, placing stock requests to the head office, validating and receiving stock, as well as handling and resolving customer complaints. To be successful in this role, you are required to have 1 to 3 years of retail experience, with prior experience in retail perfumery being an added advantage. In return, you will be part of a vibrant and dynamic team, have access to the management team, and be part of an organization known for offering incentives ranging from 0.5x to 3x times your salary.,

As a valued team member, you will be responsible for building the business revenue, ensuring quality service to clients, and promoting employee engagement and retention. Your role will involve leading and handling a team of 15 employees at the store, ensuring adherence to brand standards and SOPs, as well as managing stock and inventory effectively. This is a full-time, permanent position that may require working in rotational shifts. You will have the opportunity to earn performance bonuses based on your contributions to the team's success. The ideal candidate will have a Bachelor's degree and at least 1 year of experience in a similar role, with a focus on management. Proficiency in English and Tamil languages is preferred for effective communication with clients and team members. If you are looking for a dynamic role in a retail environment that values teamwork and customer satisfaction, this opportunity may be the perfect fit for you. Join us at our in-person work location and be part of a dedicated team committed to delivering excellence in service and operations.,

As an Assistant Restaurant Manager, your role will involve providing effective leadership support to the restaurant staff under the guidance of the Restaurant Manager. Collaborating with team members to ensure a positive work environment and strict adherence to company policies will be crucial for success in this position. You will play a key role in maintaining high standards of customer service and satisfaction by promptly addressing customer concerns and feedback. Your efforts will contribute to creating a positive and memorable dining experience for all patrons. Supporting day-to-day operations such as staff scheduling, inventory management, and quality control will be part of your responsibilities. Implementing and enforcing company policies and procedures to maintain efficiency and consistency in operations will be essential. Assisting in recruiting, training, and mentoring staff members will be vital for staff development. Working alongside the Restaurant Manager to conduct regular performance reviews and provide constructive feedback will also be part of your role. Collaborating with the Restaurant Manager to ensure that food and beverages meet established quality standards will be a priority. Monitoring kitchen and service processes to maintain consistency and excellence in product delivery will also fall under your purview. You will be responsible for ensuring that all staff members are trained in and adhere to standard operating procedures (SOPs) to maintain efficiency and consistency. Financial oversight tasks such as managing budgets, controlling costs, and maximizing profitability will also be part of your job responsibilities. During scheduled shifts, you will oversee restaurant operations to ensure a smooth and efficient workflow. Addressing any issues or challenges that may arise promptly and effectively will be crucial for maintaining operational efficiency. Fostering a collaborative and positive team culture will be key to enhancing overall efficiency and teamwork. Effective communication with team members, kitchen staff, and management will be essential in achieving this goal. To excel in this role, you should have proven experience in a supervisory or assistant management role within the hospitality industry. Strong leadership and interpersonal skills, excellent communication and customer service abilities, and an understanding of restaurant operations, financial management, and industry trends will be necessary. The ability to work under pressure, handle challenging situations calmly, and knowledge of health and safety regulations and food safety standards are also important for success in this position. While a Bachelor's degree in hospitality management or a related field is preferred, equivalent work experience will be considered. This is a full-time, permanent position with benefits including health insurance and a provident fund. The work location is in person.,

The Area Manager in Retail Operations role involves overseeing retail operations in a designated region and acting as a key interface between frontline stores and backend functions. Responsibilities include ensuring smooth store operations, driving sales performance, managing stakeholder relationships, coordinating with cross-functional teams, identifying business development opportunities, and monitoring market intelligence. The ideal candidate for this position should have a graduate/MBA degree with 6-10 years of experience in multi-store retail operations, preferably in the fashion/apparel industry. Strong people management, communication, and problem-solving skills are essential, along with experience in handling franchise relationships and mall coordination. The role also requires regular travel within the assigned geography.,

You will be responsible for overseeing complete store operations, performance management, and fostering teamwork within the store. Your duties will include maintaining relevant reports to monitor progress, ensuring planning and availability of stocks, and adhering to Standard Operating Procedures (SOPs). It will be crucial to curate the right mix of products and services and focus on visual merchandising to enhance the overall shopping experience. In this role, you will need to gather accurate and timely market intelligence to stay abreast of trends and drive business growth. Conducting team reviews, briefings, and ensuring timely deliveries and store audits will be part of your routine. You will be the point of contact for handling escalations promptly and maintaining a positive work environment conducive to productivity. Leading by example with a keen eye for detail in all business aspects will be imperative. Your excellent communication and customer service skills will aid in building strong relationships with clients. Previous experience in Premium Brand, Upmarket Segment Store, High-End Retail, or as a Cluster Manager in LF Retail chains is preferred. You should have a track record of managing teams, preferably with a minimum of 10 members, for at least 2-3 years. Proficiency in handling reports and generating them in Excel is essential, showcasing your computer skills. Strong leadership, analytical, and problem-solving skills will be valuable assets in this role. Conflict resolution, multitasking abilities, creativity, and strategic thinking are qualities that will contribute to your success in this position. Your flexibility, adaptability to varying working hours, confidence, and presentability will be key to excelling in this dynamic environment. If you possess excellent communication skills, a passion for customer service, and meet the above requirements, we encourage you to apply for this challenging and rewarding opportunity.,

As a Branch Manager/Floor Manager in Mumbai, your primary responsibility is to manage the overall functioning of the branch. This includes achieving sales targets across all categories, maintaining a high-quality team with utmost motivation and team spirit, and ensuring that the Kohinoor culture is consistently followed at the store. It is essential to create an environment that aligns with the management philosophy and guarantees that all customers are greeted, treated, and attended to with respect in line with the Kohinoor culture. To excel in this role, you must have a deep knowledge of all products and be well-versed in the various offers, reward points, finance options, and cashback details across different product categories. Efficiently managing the placement of brand promoters, ensuring hygiene standards, minimizing obsolete stocks, and maintaining proper planograms for all product categories are crucial tasks. Moreover, you should oversee the maintenance of all fixtures, lights, ACs, signage, doors, and shutters in the store, along with ensuring the cleanliness of all areas including toilets and flooring. Proficiency in billing using FOCUS, smooth implementation of Point of Sale (POS) systems, and effective display of marketing POS materials like danglers are key aspects of the role. Leading the team from the front, creating versatile salesmen, adhering strictly to branch-related Standard Operating Procedures (SOPs), and conducting daily meetings for sales progress tracking are essential responsibilities expected from you. With a minimum of 2 years of experience in the retail industry, this full-time permanent role demands your dedication and expertise in managing a retail store effectively throughout Mumbai.,

As an Optometrist/Sr. Optometrist at Lenskart, you will play a crucial role in providing technical expertise through eye-checks, dispensing, and diagnosis, as well as engaging in sales activities to ensure an exceptional customer experience. Your responsibilities will include driving customer focus by enhancing the Net Promoter Score, greeting and guiding walk-in customers towards the clinic for free eye check-ups, maintaining stock levels, upholding sales floor standards, and executing day-to-day tasks to deliver a superior shopping experience. Your role will involve conducting eye check-ups following the 12-step Optometry process at Lenskart, sharing prescriptions clearly with customers, educating them about single vision and progressive lenses, recommending suitable lens and frame options, and performing quality checks on fitted lenses before handing over the products. Additionally, you will be responsible for presenting customers with a curated selection of products based on their preferences, understanding their needs, asking relevant questions, and effectively pitching recommended solutions. To excel in this role, you must achieve sales targets, eye-test conversion rates, and returns while adhering to Standard Operating Procedures (SOPs). You will coordinate with customers for product pick-up post-sale and strive to resolve any concerns to minimize return rates. Maintaining the store as per Lenskart standards, ensuring cleanliness, equipment upkeep, stock security, and compliance with SOPs are also essential aspects of your responsibilities. As a qualified Optometrist with a Diploma in Optometry, you should possess the ability to build rapport with customers, understand their unstated needs, offer appropriate solutions, communicate clearly, actively listen, adapt to changing environments, demonstrate proactive task ownership, result-orientation, and customer-orientation. Your multitasking skills, organizational abilities, and willingness to learn and grow will be key in delivering a seamless and satisfactory experience to Lenskart customers.,

As the Lead Administrator, you will be responsible for overseeing the overall administration and delivery of facility services across various locations, including corporate offices, branch offices, project sites, clubs, hospitality centers, sales centers, and CRM centers. Your primary goal will be to ensure the adequacy of infrastructure, efficient space utilization, and seamless availability of required support facilities. Collaboration with departments such as IT, HR, Security, and Hospitality will be essential to ensure adherence to standard operating procedures (SOPs) for the smooth delivery of administrative services. With a minimum of 15-20 years of experience in Administration, preferably in a leadership role, you will be expected to have a strong background in Business Administration or Facility Management. Experience in managing multi-site administrative operations will be a significant advantage for this role. Your responsibilities will include overseeing office space management to ensure optimal allocation and utilization of seating, coordinating workspace expansions, managing access card issuance, and maintaining accurate data reporting for space utilization. Additionally, you will be responsible for managing office facilities and support infrastructure, including housekeeping, utilities, building maintenance, coordination with food & beverage services, as well as electrical and plumbing services by effectively managing vendors and contracts. You will also be tasked with managing office consumables and procurement for non-IT and non-project-related needs, overseeing the travel and transport desk, supporting event management, implementing safety drills and training programs, ensuring smooth front desk and guest/visitor management, overseeing cafeteria and catering services, and maintaining SOP adherence while continuously improving site administrative management. Furthermore, you will be responsible for managing office dispatches and courier services, ensuring timely deliveries, and proper handling of incoming goods and documents. It will also be crucial for you to establish and observe clearly defined escalation procedures for incident, problem, and crisis reporting, review reports on site attendance and checklists periodically, and highlight any variances. If you meet the requirements and are interested in this challenging opportunity, please share your profile with us at Kanika.bhambri@bptp.com.,

As a team member in this role, you will be responsible for building the business revenue, ensuring quality service to clients, and focusing on employee engagement and retention. Your duties will also include ensuring adherence to brand SOPs, leading and managing a team of 15 store employees, and overseeing stock and inventory management. This is a full-time position with a schedule that includes rotational shifts and weekend availability. Additionally, a performance bonus is offered as part of the compensation package. The work location is in person, and the expected start date for this position is 15/07/2025.,

About CGH Earth: CGH Earth is a leading name in sustainable hospitality, offering experiential travel rooted in local culture, ecology, and community engagement. With award-winning boutique resorts across India, CGH Earth goes beyond luxury to create meaningful guest experiences. Marari Beach Resort, located along the pristine coastline of Mararikulam in Kerala, captures the spirit of a traditional fishing village, with a focus on wellness, slow living, and authentic service. Position Summary: We are seeking 2 dynamic and experienced L&D professionals from the hospitality industry to join us as the Manager Learning and Development at Marari Beach Resort and Coconut Lagoon, two of CGH Earth's iconic experiential resorts. This role is responsible for designing and delivering hotel training programs, nurturing a learning culture, and driving service excellence through structured learning frameworks. The ideal candidate will have strong exposure to resort operations training, guest experience enhancement, and soft skills development within a luxury or boutique hotel setting. Key Responsibilities: - Develop, implement, and manage hospitality training programs across operational departments such as Front Office, Housekeeping, Food & Beverage, Culinary, and Spa. - Conduct detailed training needs assessments (TNA) to identify learning gaps and enhance team performance. - Facilitate high-impact classroom sessions, on-the-job training, and experiential learning modules tailored to the needs of a luxury resort environment. - Lead the new hire onboarding and induction programs, ensuring cultural alignment with CGH Earth values and seamless integration into the resort's service philosophy. - Create and monitor learning and development plans that support employee growth, leadership readiness, and departmental succession planning. - Collaborate closely with property HODs to deliver customized training interventions for guest satisfaction, complaint resolution, grooming, hygiene, and SOP adherence. - Champion a service-first, learning-focused culture by coaching departmental trainers and developing internal learning champions. - Liaise with the corporate L&D team for the rollout of organization-wide initiatives such as digital learning, leadership development, and behavioral skill enhancement. - Track, document, and report training metrics using internal systems to ensure statutory compliance and audit readiness. - Introduce performance coaching tools and soft skills modules in areas like communication, team dynamics, time management, and emotional intelligence. - Contribute to talent development strategies that improve employee engagement, service consistency, and hospitality service standards. Qualification & Skills: - Graduate in Hotel Management or related field. - 5-12 years of total experience. - Proven experience in designing and delivering training programs in luxury hotels, eco-resorts, or experiential hospitality brands. - Strong understanding of hospitality operations, guest expectations, and the skills required for excellence in frontline service delivery. - Effective communicator with the ability to engage, coach, and inspire team members at all levels. - Familiar with modern training technologies, e-learning tools, and blended learning methodologies. - Strong documentation, compliance, and follow-up capabilities. - Proficiency in English is a must; knowledge of Malayalam will be an added advantage. Why Join Us: - Be part of an award-winning hospitality group redefining luxury through sustainability and local immersion. - Lead meaningful learning initiatives at one of India's most celebrated eco-resorts. - Join a purpose-driven work culture that invests in people development, employee engagement, and long-term career growth. - Work in a vibrant, multicultural environment that encourages innovation and values human connections.,

As a Vessel Operations Executive at our company, your primary objective is to provide agency services to clients in accordance with our Standard Operating Procedures. Your focus will be on efficiently and effectively managing vessel operations to ensure high-quality service, quick turnaround times, and minimal expenses for the vessel, owners, and operators. It is essential that you prioritize the protection and welfare of the principal, master, and crew in all your endeavors. Your responsibilities will include maintaining, managing, and monitoring all vessel operation issues in the ports under your jurisdiction. You will be responsible for developing and communicating business strategies for the territory port, providing accurate local port expenses to the main office, and minimizing vessel handling costs to support profitability. Adherence to the company's SOP for all vessel services and maintaining close communication with the main office will be crucial aspects of your role. You will be the focal point of contact for day-to-day ground-level vessel operations, ensuring smooth coordination and timely communication with all relevant parties. Preplanning port calls, coordinating with local port authorities and vendors, and overseeing all aspects of the port call will be among your key duties. Additionally, you will be responsible for managing crew changes, organizing transportation, and maintaining updated records and reports for each port call. To excel in this role, you should hold a graduate degree in any stream, possess fluency in the local language as well as English, Hindi, and Marathi, and have a valid driving license with a clean police conduct report. Prior experience in the shipping industry, strong interpersonal skills, effective communication abilities, and the capacity to work under pressure will be advantageous. A proactive, organized, and disciplined approach to work, along with a willingness to work outside normal office hours, will be essential for success. By joining our team, you will have access to career development opportunities, technical and soft skills training, comprehensive health insurance coverage, an annual performance bonus, and the chance to be part of a diverse and supportive workforce within the Schulte group family.,

As a Lenskart Sales Associate, you will be responsible for various activities aimed at enhancing customer experience and driving sales. Your main tasks will include focusing on customer needs, working towards improving the Net Promoter Score, meeting sales targets, and ensuring adherence to standard operating procedures. Additionally, you will be expected to maintain the store's appearance and functionality. The ideal candidate for this role should possess a minimum qualification of 12th pass, with a preference for graduates. Key personal attributes and competencies required for success in this position include the ability to build rapport with customers, identify their unstated needs, and provide suitable solutions. Effective communication, active listening, adaptability to changing environments, and a willingness to learn are also essential traits. Moreover, you should demonstrate proactive task ownership, a results-oriented mindset, and a strong customer focus. The ability to multitask and prioritize activities based on importance will be crucial in effectively managing your responsibilities as a Lenskart Sales Associate.,

As a Lenskart Sales Associate, your primary responsibility will be to focus on providing excellent customer service. You will be expected to drive Net Promoter Score and achieve sales targets while adhering to the standard operating procedures. It will also be your duty to ensure the upkeep and maintenance of the store. To excel in this role, you should possess certain personal attributes and competencies. The minimum qualification required is 12th pass, although graduates are preferred. You must have the ability to build rapport and establish trusting relationships with customers. It is essential to understand the unstated needs of customers and offer suitable solutions. Clear communication and active listening skills are crucial for this position. Furthermore, you should be adaptable to changing environments and open to learning new things. Taking proactive ownership of tasks, being result-oriented, and maintaining a customer-centric approach are key qualities that will help you succeed in this role. The ability to multitask and prioritize activities based on urgency is also important for this position.,

The candidate for the Associate position at WNS Global Services Inc. will have the primary responsibility of providing back office support, data entry, and conducting data checks for clients. Key responsibilities include examining identity proof documents to determine their authenticity, extracting necessary data points from received documents, comparing information, and ensuring compliance with Standard Operating Procedures. The candidate will also be responsible for comparing live images with image templates, collaborating with the team, and providing insights on process improvement. The ideal candidate should possess proficiency in English language skills, attention to detail, the ability to interpret and follow SOPs, self-motivation, and the capacity to work independently. A minimum of 0-2 years of work experience in an office or BPO environment is required. Additionally, the candidate should have good typing skills with a minimum speed of 25 words per minute and 90% accuracy. The role may require working in rotational shifts and on rotational week offs as the process operates 24/7. The candidate should hold a graduation degree in any stream and should demonstrate excellent ID Verification and Document Printing Techniques. The mission of the organization is guided by the CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence.,

As a Customer Focus Representative at Lenskart, your primary responsibility is to drive the Net Promoter Score by providing exceptional service to all walk-in customers. You will greet and welcome customers, guiding them towards the clinic for a free eye check-up. Additionally, you will participate in stocktakes, maintain sales floor standards, and perform other day-to-day tasks to enhance the overall shopping experience. Your role will also involve understanding and effectively utilizing the POS system to process transactions efficiently. You should be dedicated to ensuring customer satisfaction by addressing any concerns they may have promptly and professionally. During eye check-ups, you will follow the 12-step Optometry process, share prescriptions clearly, educate customers on single vision and progressive lenses, and recommend suitable lens and frame options. It is crucial to conduct a quality check of fitted lenses before handing them over to customers. Furthermore, you will be responsible for recommending products based on customer preferences and identifying their unstated needs. By asking relevant questions and pitching solutions at the right time, you will assist customers in making informed purchasing decisions. Meeting sales targets, eye-test conversion rates, and adhering to standard operating procedures (SOPs) are essential aspects of your role. You will coordinate with customers for product pick-up post-sale and strive to resolve any issues to minimize returns. Ensuring the upkeep and maintenance of the store according to Lenskart standards is another key responsibility. This includes regular cleaning of frames and equipment, maintaining stock levels, and securing all Lenskart assets. By excelling in these areas, you will contribute to a positive customer experience and the overall success of the store.,

You will be responsible for ensuring a high level of customer satisfaction by demonstrating excellent work ethic and time management skills. Your key tasks will include developing and arranging promotional material and in-store displays, ensuring adherence to SOP and store etiquette, assisting the store manager in stock management, and maintaining accurate records. Additionally, you will work towards achieving monthly or annual targets. Your main responsibilities will involve inviting customers to the outlet, introducing them to the concept of MYOP, demonstrating and presenting products, supporting customers in identifying the right perfume, maintaining store cleanliness and merchandising, conducting stock audits, managing DSR and store closing procedures, placing stock requests to the Head Office, validating and receiving stock, and handling and resolving customer complaints. As part of the benefits package, you will be entitled to Provident Fund, overtime allowance, and medical insurance. The ideal candidate for this position must have at least a degree or equivalent qualification.,

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 3 to 6 years of experience in Managed File Transfer ,MFT, File as a Service ,FaaS, Storage as a Service,StaaS, Backup as a Service,BaaS, Data Center as a Service,DCaaS, IBM SKLM,Security Key Lifecycle Manager, Enterprise Storage Systems, Infrastructure Monitoring,ITSM Platforms,SOP Adherence, Ticket Reassignment SOP, Queue Monitoring SOP" ,Monitoring Tools to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 04th July 2025 . Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Area Manager handles operations of multiple retail stores (company-owned & franchise) in a region, ensuring smooth functioning, sales growth, and coordination between stores and head office.

Respond promptly to incoming inquiries, incidents, and service requests from end-users via phone calls, emails, or the ticketing system. Gather relevant information to accurately assess and diagnose technical issues, providing timely resolutions or escalating to appropriate support teams as needed. Follow standard operating procedures (SOPs) and troubleshooting guidelines to resolve common IT-related problems, including hardware, software, and network issues. Provide excellent customer service by addressing end-users queries, concerns, and requests professionally and courteously. Document all interactions, actions taken, and resolutions in the ticketing system, ensuring accurate and thorough records for future reference and reporting purposes. Prioritize and manage multiple tickets simultaneously, ensuring adherence to service level agreements (SLAs) and resolution targets. Collaborate with internal IT teams, vendors, or third-party service providers to facilitate incident resolution and service delivery. Communicate effectively with end-users to provide updates on the status of their requests, escalate issues when necessary, and ensure a smooth resolution process. Conduct user training sessions or create self-help resources to empower end-users to troubleshoot common problems independently and enhance their overall IT literacy. Participate in ongoing training and professional development activities to stay updated on new technologies, tools, and best practices in IT support.

Respond promptly to incoming inquiries, incidents, and service requests from end-users via phone calls, emails, or the ticketing system. Gather relevant information to accurately assess and diagnose technical issues, providing timely resolutions or escalating to appropriate support teams as needed. Follow standard operating procedures (SOPs) and troubleshooting guidelines to resolve common IT-related problems, including hardware, software, and network issues. Provide excellent customer service by addressing end-users queries, concerns, and requests professionally and courteously. Document all interactions, actions taken, and resolutions in the ticketing system, ensuring accurate and thorough records for future reference and reporting purposes. Prioritize and manage multiple tickets simultaneously, ensuring adherence to service level agreements (SLAs) and resolution targets. Collaborate with internal IT teams, vendors, or third-party service providers to facilitate incident resolution and service delivery. Communicate effectively with end-users to provide updates on the status of their requests, escalate issues when necessary, and ensure a smooth resolution process. Conduct user training sessions or create self-help resources to empower end-users to troubleshoot common problems independently and enhance their overall IT literacy. Participate in ongoing training and professional development activities to stay updated on new technologies, tools, and best practices in IT support.

Support the R&D Team on various Projects in terms of Package System Design / Implementation support. The development of complete package concept and specifications, and improvements to existing packaging configurations. Application of new technologies, materials and cost reduction projects where appropriate. The role includes the opportunity to lead and participate in cross-functional projects involving packaging Design and all other aspects of medical device technology. Ensure quality of packaging design aspects of product as defined in appropriate SOPs and Material Specifications. Ensure GMPs and process safety guidelines are adhered to. Training of support staff and manufacturing team members. Qualifications Knowledge Skills

Brief about the Team Prescription Validation & Digitization comes under the E-pharmacy vertical of TATA 1MG. The team works closely with the org-wide leadership team, business, product, growth, and category teams to drive operational excellence and strategic initiatives. The team works on special projects and innovations that aim to deliver high impact. What will you do Prescription Validation & Digitization Read & validate prescriptions (Rx) received through the online method and process them as per the prescribed guidelines. Connect with the customers via telephonic channel and help them to create the cart as per the given valid Prescription. Digitize the valid prescriptions. Compliance Ensure strong quality checks while processing the prescription orders. Ensure 100% compliance per the SOP of pharmacy. What we are looking for Diploma or Bachelor (D. Pharma or B. Pharma). Current state license to practice pharmacy. 2+ year of relevant experience (pharmacist), ePharmacy experience would be preferred Flexibility to work in rotational shifts & week offs Excellent verbal and written communication skills. Strong customer service abilities. Excellent prescription reading skills. Pharmacists should be able to resolve customer queries through voice channel.