General Manager

Designation - General Manager

Department - Sales

Location - Bangalore, India

Website - www.melangeindia.in

LinkedIn - https://www.linkedin.com/company/melangeindia/

Job Summary:

The General Manager will oversee the day-to-day operations of our hospitality business, ensuring the highest level of service delivery while driving operational excellence, sales, marketing strategies, and financial performance. The ideal candidate should have proven experience in managing cross-functional teams, complex operations, and driving growth across various departments. The General Manager will be responsible for strategic planning, developing and executing business goals, and maintaining customer satisfaction and profitability.

Key Responsibilities:

Operational Leadership and Management

● Oversee and coordinate the activities of all departments including operations, logistics, sales, marketing, customer support, and finance.

● Monitor key operational metrics to ensure adherence to Standard Operating Procedures (SOPs) across all departments.

● Manage staffing levels, oversee recruitment and onboarding, and ensure optimal team performance.

Sales & Marketing Strategy Development

● Develop and execute sales and marketing strategies to drive lead conversion and revenue growth.h

● Collaborate with the marketing team to create effective promotions, advertising campaigns, and public relations strategies.

● Monitor market trends, competition, and client feedback to ensure the company remains competitive and profitable.

Financial Management

● Oversee budgeting and financial forecasting, ensuring that the company meets its financial objectives.

● Identify areas of cost-saving and operational improvement while maintaining quality.

ERP & Technology Management

● Plan and implement ERP systems to improve operational efficiency, including tools for payroll, inventory management, and customer relationship management (CRM).

● Ensure that the team is well-trained in the use of technology platforms and that processes are automated wherever possible.

● Leverage data analytics and CRM systems to improve guest experience, loyalty, and operational decision-making.

Leadership and Team Development

● Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.

● Conduct regular performance reviews and set clear expectations for each department.

● Ensure effective communication across all levels of the organization, from senior management to frontline staff.

● Promote a positive and inclusive work environment that values teamwork, initiative, and customer service excellence.

Customer Experience and Quality Control

● Ensure exceptional client experience by maintaining high levels of satisfaction and addressing any client concerns or feedback.

Strategic Planning and Business Growth

● Lead the strategic planning process, setting goals and defining actionable strategies for achieving business objectives.

● Monitor industry trends and adjust business strategy as needed to stay competitive.

● Evaluate new business opportunities and collaborate with senior leadership to make data-driven decisions on investments and expansion.

Qualifications:

● Education: MBA or equivalent advanced degree in Business Administration, Hospitality Management, or a related field.

● Experience:

○ 8-10 years of experience in the hospitality industry, with at least 5 years in a senior leadership or management role.

○ Proven track record in managing cross-functional teams and complex operations.

○ Experience in developing and executing sales and marketing strategies for the hospitality sector.

○ Solid financial knowledge, including budgeting, forecasting, and cost control.

● Technical Skills:

○ Familiarity with hospitality software, ERP tools, and CRM systems (e.g., Opera, Salesforce, Microsoft Dynamics).

○ Experience in the planning, implementation, and management of ERP systems to improve business operations.

● Leadership Skills:

○ Strong leadership skills with the ability to motivate, mentor, and lead teams to achieve business objectives.

○ Excellent communication, negotiation, and interpersonal skills.

○ Ability to solve problems quickly and make informed decisions.

● Industry Knowledge:

○ Deep understanding of the hospitality industry, market dynamics, and customer needs.

○ Familiarity with industry standards, regulations, and best practices.

Personal Attributes:

● Entrepreneurial Mindset: Ability to think strategically while acting tactically to ensure long-term growth and operational success.

● Strong Analytical Skills: Comfortable working with numbers and using data to drive decisions and business growth.

● Customer-Centric: Committed to providing excellent guest experiences and building customer loyalty.

● Agile and Adaptive: Able to pivot and adjust strategies quickly in response to changing market conditions and customer demands.

About Melange:

At Melange India, we’re passionate about providing the highest-quality OS&E (Operating Supplies and Equipment) and FF&E (Furniture, Fixtures, and Equipment) to some of the world’s top 4-star and 5-star hotels. We take pride in making sure that every product we supply aligns with your project vision, helping you create unforgettable experiences for your guests. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. At Melange, we are an Equal Employment Opportunity and Affirmative Action Employer. We welcome qualified applicants from all backgrounds and ensure fair consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.