Customer Relationship Management

Role Overview
Responsible for managing tenant relationships, optimising tenant lifecycle management, contractual renewal execution, collections, and retention strategy using CRM and leasing best practices to maximize rental performance and tenant satisfaction. Candidate will be also responsible for championing leasing related marketing initiatives, strengthening the leasing pipeline, building a high-performing team, and deliver clear business impact. Roles and Responsibilities:
Tenant Engagement Manage tenant relationships across the portfolio. Negotiate desktop renewal leases and complete documentation prior to expiry. Serve as point of contact for all tenant communications —queries, escalations, service requests and coordinate with relevant departments for closure in a professional & timely manner. Interaction and coordination with Marcom team for all tenant engagement and leasing related marketing activities / initiatives. Operational Efficiency Support CRM automation for reminders, document generation etc. Coordinate and monitor operational level initiatives specific to tenant lifecycle management. Identify process bottlenecks in leasing and CRM workflows; propose and implement improvements, automation or tool updates. Develop and maintain standard operating procedures (SOPs) for contractual renewals, document management, escalations, handovers, exits. Team & Performance Management Report on CRM outcomes and performance indicators to senior management. Foster cross-functional coordination (Leasing, Marketing, Operations, Finance, Legal) to ensure smooth handoff and accountability across stages. Capture tenant feedback and insights; analyse tenant satisfaction, complaints, retention drivers; propose and implement enhancements to CRM processes. CRM Management & Reporting Maintain tenants and lease data within ERP systems. Monitor collections (rent, CAM, utilities) and manage payment reminders and aging. Prepare forecast reports to assess performance versus targets. Handle security deposits: oversee deposit collection, tracking, refunds, reconciliation, and related liabilities.
Establish CRM workflows / alerts / triggers (e.g. for lease renewals, overdue payments, tenant follow-ups) to ensure proactive engagement. Qualifications and Work Experience:
MBA/ PGDM Marketing or graduate in hospitality or sales with relevant real estate work experience. Minimum 10 to 12 years’ experience. Knowledge, Skills and Competencies:
Should drive and maintain relationships with company’s clients. Responsible for overall customer satisfaction. Communication and interpersonal prowess to interact with tenants effectively. We should provide inputs and spearhead CRM initiatives along with Corporate Marketing including working with the teams for Client presentations, collaterals, Campaigns etc. Good leadership and ownership skills, ability to motivate, delegate with appropriate follow-up and create engagement within the team. Basic technical/civil knowledge of commercial Buildings. Apply Now Apply Now:
All fields are mandatory 1. Position Applied for - Manager/Senior Manager Customer Relationship Management Assistant Manager/Deputy Manager Lead Manager 2. How did you get to know about the job - Embassy Career Page LinkedIn Naukri Employee Reference Other 3. Full Name 4. Date of Birth 5. Current Location 6. Mobile Number 7. Email id 8. Preferred Location - Bengaluru Mumbai Pune Noida Pune Bangalore/Chennai Mumbai/Pune Chennai Chennai 9. Highest Completed Qualification 10. Year of Passing the above - 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 11. Current Company Name 12. Current Designation 13. Total Experience in year - 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 14. Relevant Experience in year (as per JD) - 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 15. Current / Last Fixed Compensation per annum - 0 100000 200000 300000 400000 500000 600000 700000 800000 900000 1000000 1100000 1200000 1300000 1400000 1500000 1600000 1700000 1800000 1900000 2000000 2100000 2200000 2300000 2400000 2500000 2600000 2700000 2800000 2900000 3000000 3100000 3200000 3300000 3400000 3500000 3600000 3700000 3800000 3900000 4000000 4100000 4200000 4300000 4400000 4500000 4600000 4700000 4800000 4900000 5000000 5100000 5200000 5300000 5400000 5500000 5600000 5700000 5800000 5900000 6000000 6100000 6200000 6300000 6400000 6500000 6600000 6700000 6800000 6900000 7000000 7100000 7200000 7300000 7400000 7500000 7600000 7700000 7800000 7900000 8000000 8100000 8200000 8300000 8400000 8500000 8600000 8700000 8800000 8900000 9000000 1 Cr or More 16. Current / Last Variable / Bonus - 0 100000 200000 300000 400000 500000 600000 700000 800000 900000 1000000 1100000 1200000 1300000 1400000 1500000 1600000 1700000 1800000 1900000 2000000 2100000 2200000 2300000 2400000 2500000 2600000 2700000 2800000 2900000 3000000 3100000 3200000 3300000 3400000 3500000 3600000 3700000 3800000 3900000 4000000 4100000 4200000 4300000 4400000 4500000 4600000 4700000 4800000 4900000 5000000 17. Expected Fixed CTC per annum - 0 100000 200000 300000 400000 500000 600000 700000 800000 900000 1000000 1100000 1200000 1300000 1400000 1500000 1600000 1700000 1800000 1900000 2000000 2100000 2200000 2300000 2400000 2500000 2600000 2700000 2800000 2900000 3000000 3100000 3200000 3300000 3400000 3500000 3600000 3700000 3800000 3900000 4000000 4100000 4200000 4300000 4400000 4500000 4600000 4700000 4800000 4900000 5000000 5100000 5200000 5300000 5400000 5500000 5600000 5700000 5800000 5900000 6000000 6100000 6200000 6300000 6400000 6500000 6600000 6700000 6800000 6900000 7000000 7100000 7200000 7300000 7400000 7500000 7600000 7700000 7800000 7900000 8000000 8100000 8200000 8300000 8400000 8500000 8600000 8700000 8800000 8900000 9000000 1 Cr or More 18. Reason for Leaving change 19. Notice period - Immediate Joining 15 days 1 month 2 month 3 month 20. Resume Upload File * Submit For more information on career opportunities Please get in touch with us at talentacquisition@embassyofficeparks.com