Manage & update data in Excel/Google Sheets/PowerBi Prepare reports, dashboards & trackers Automate processes using tools Work on App Script/JavaScript for reporting & process improvement Ensure data accuracy & confidentiality MIS Reporting
Convert inquiries into bookings and manage sales pipeline. Handle guest queries with excellent communication & service. Resolve booking issues in coordination with internal teams. Upsell/cross-sell rooms, services, and packages. Health insurance
Inquiry Handling & Conversion Proactively follow up on leads and convert inquiries into bookings. Meet defined conversion targets within stipulated timelines. Maintain accurate records of all interactions and lead progress. Client Communication & Query Resolution Provide prompt, accurate, and satisfactory responses to guest inquiries. Maintain in-depth knowledge of Keekoo properties, offerings, and services. Build trust and rapport with potential clients through effective communication . Sales Pipeline Management Keep the sales tracker up-to-date with all lead statuses. Monitor lead flow and ensure timely follow-ups at each stage. Flag and resolve any delays or gaps in the conversion journey. Issue Resolution Address guest concerns or booking/software-related issues professionally. Coordinate with internal teams to ensure quick and effective resolution. Call Handling & Customer Service Engage guests with warmth, professionalism, and empathy on every call. Ensure a consistently high standard of customer service. Log call details and outcomes systematically. Upselling & Cross-Selling Identify opportunities to promote higher room categories, additional services, or packages. Tailor suggestions based on guest preferences and requirements.
A pleasant personality with others on the job and displaying a good-natured, cooperative, polite attitude. She should be careful about all the details in flowchart and thorough in completing work tasks. Good In Excel Female Candidate Only Health insurance
Job Title: Operations Head Location: Nashik (Head Office) + Travel to Properties Salary: 25,000 35,000 per month Experience: Minimum 2 years as Operations Head / Operations Manager Age Limit: 30 35 Years Work Pattern: 7 Days at Head Office + 7 Days at Properties (on rotation) About the Role We are looking for an experienced Operations Head to lead and oversee day-to-day operations across multiple hospitality properties under Keekoo Hospitality. The right candidate will ensure operational excellence, strong guest experience, and team performance through leadership, training, and consistent monitoring. Key Responsibilities Multi-Property Operations Management Oversee and manage operations across different resort/hotel properties. Must be open to travel frequently between properties as per the rotation schedule. Maintain High Operational Standards Ensure that each property follows the companys service standards, hygiene protocols, and SOPs. Conduct regular audits for Housekeeping, Front Office, Kitchen, Maintenance, and F&B operations. Team Training & Development Train on-ground teams in: Cleanliness & Hygiene Standards Property Upkeep & Preventive Maintenance Guest Service and Check-in/Check-out Etiquette On-Site Culture & Behavior Standards Continuously motivate and enhance staff performance. Leadership & Culture Building Be a role model and set the right work culture at every property. Promote discipline, teamwork, accountability, and guest-first attitude. Problem Solving & Escalation Handling Act as the first point of contact for operational challenges. Provide timely support and ensure disruptions are minimized. Policy Adherence & Compliance Ensure all properties follow company rules, systems, policies, and reporting procedures. Guest Relationship & Grievance Handling Address escalated guest concerns and resolve them effectively to maintain guest satisfaction and ratings. Key Requirements Minimum 2 years of experience as Operations Head / Operations Manager in hospitality (Hotels/Resorts preferred). Strong leadership, decision-making, and communication skills. Ability to train, motivate and lead teams across multiple locations. Should be comfortable with frequent travel . Should be well-organized, proactive, and guest-service oriented. Benefits Opportunity to manage and grow multiple unique boutique properties. Dynamic work environment with exposure to end-to-end hospitality operations.
Responsibilities: * Manage full-cycle recruiting process from job posting to offer acceptance * Source top talent through networking, social media & job boards * Coordinate interviews with hiring managers & candidates Job/soft skill training
A pleasant personality with others on the job and displaying a good-natured, cooperative, polite attitude. She should be careful about all the details in flowchart and thorough in completing work tasks. Good In Excel Female Candidate Only Health insurance
Key Responsibilities: 1. Inquiry Handling & Conversion o Proactively follow up on leads and convert inquiries into bookings. o Meet defined conversion targets within stipulated timelines. o Maintain accurate records of all interactions and lead progress. 2. Client Communication & Query Resolution o Provide prompt, accurate, and satisfactory responses to guest inquiries. o Maintain in-depth knowledge of Keekoo properties, offerings, and services. o Build trust and rapport with potential clients through effective communication. 3. Sales Pipeline Management o Keep the sales tracker up-to-date with all lead statuses. o Monitor lead flow and ensure timely follow-ups at each stage. o Flag and resolve any delays or gaps in the conversion journey. 4. Issue Resolution o Address guest concerns or booking/software-related issues professionally. o Coordinate with internal teams to ensure quick and effective resolution. 5. Call Handling & Customer Service o Engage guests with warmth, professionalism, and empathy on every call. o Ensure a consistently high standard of customer service. o Log call details and outcomes systematically. 6. Upselling & Cross-Selling o Identify opportunities to promote higher room categories, additional services, or packages. o Tailor suggestions based on guest preferences and requirements.
Responsibilities • Ensure all client leads and requirements after order placement are fulfilled. • Provide excellent after-sales service to ensure client satisfaction. • Collect genuine feedback from clients regularly to improve service quality. • Manage client servicing from order confirmation through to payment collection. • Address and resolve client queries, concerns, and issues promptly. • Provide accurate information and guidance to clients regarding company products and services. • Act as a primary point of contact for complaints, escalating issues to relevant departments when necessary. • Proactively understand client needs and ensure timely resolution in every possible manner. Key Skills Required • Polite and professional disposition with client-first attitude. • Strong follow-up skills with persistence in ensuring task completion. • Confident communication skills – both verbal and written – with clients and colleagues. • Ability to assess situations quickly and respond appropriately. • Proactive problem-solving approach with accountability. • Good knowledge of the company’s products/services. • Availability and responsiveness on calls at all times during working hours
Role Overview: The office boy has to care for cleanliness and basic hygiene and preparing and serving tea for employees Key Responsibilities: ● Wash utensils, plates, cutlery, and kitchen equipment. ● Maintain cleanliness of the dishwashing area and kitchen. ● Ensure proper waste management and segregation. ● Office Cleaning Daily. ● Handle cleaning chemicals safely and follow guidelines. ● Weekly Fan, glass cleaning. ● Monthly deep cleaning - inside drawers. ● Balcony cleaning daily. ● Cleaning chairs. ● Making and serving tea to employees. ● Getting printouts from outside if printer is not working. ● Following instructions. Requirements: ● No specific experience required (training will be provided). ● Hardworking, disciplined, and dedicated. ● Ability to handle physical workload.
Convert inquiries into bookings and manage sales pipeline. Handle guest queries with excellent communication & service. Resolve booking issues in coordination with internal teams. Upsell/cross-sell rooms, services, and packages. Health insurance
Responsibilities: ● Find Vendors for required materials ● Coordinate with Employees for Purchase order placement ● Ensure we get the best deals from vendors. ● Coordinating with property folks for requirements. ● Handle excel sheets and data. ● Negotiate with vendors Requirements: ● No specific experience required (training will be provided). ● Hardworking, disciplined, and dedicated. ● Good with excel and Numbers. ● Good Negotiating power
Responsibilities: * Manage purchase operations from sourcing to payment * Develop strategic vendor relationships * Ensure timely delivery of high-quality products * Collaborate with cross-functional teams on procurement strategy Accessible workspace Over time allowance Employee state insurance Annual bonus Job/soft skill training