Manage & update data in Excel/Google Sheets/PowerBi Prepare reports, dashboards & trackers Automate processes using tools Work on App Script/JavaScript for reporting & process improvement Ensure data accuracy & confidentiality MIS Reporting
Convert inquiries into bookings and manage sales pipeline. Handle guest queries with excellent communication & service. Resolve booking issues in coordination with internal teams. Upsell/cross-sell rooms, services, and packages. Health insurance
Inquiry Handling & Conversion Proactively follow up on leads and convert inquiries into bookings. Meet defined conversion targets within stipulated timelines. Maintain accurate records of all interactions and lead progress. Client Communication & Query Resolution Provide prompt, accurate, and satisfactory responses to guest inquiries. Maintain in-depth knowledge of Keekoo properties, offerings, and services. Build trust and rapport with potential clients through effective communication . Sales Pipeline Management Keep the sales tracker up-to-date with all lead statuses. Monitor lead flow and ensure timely follow-ups at each stage. Flag and resolve any delays or gaps in the conversion journey. Issue Resolution Address guest concerns or booking/software-related issues professionally. Coordinate with internal teams to ensure quick and effective resolution. Call Handling & Customer Service Engage guests with warmth, professionalism, and empathy on every call. Ensure a consistently high standard of customer service. Log call details and outcomes systematically. Upselling & Cross-Selling Identify opportunities to promote higher room categories, additional services, or packages. Tailor suggestions based on guest preferences and requirements.
A pleasant personality with others on the job and displaying a good-natured, cooperative, polite attitude. She should be careful about all the details in flowchart and thorough in completing work tasks. Good In Excel Female Candidate Only Health insurance
Job Title: Operations Head Location: Nashik (Head Office) + Travel to Properties Salary: 25,000 35,000 per month Experience: Minimum 2 years as Operations Head / Operations Manager Age Limit: 30 35 Years Work Pattern: 7 Days at Head Office + 7 Days at Properties (on rotation) About the Role We are looking for an experienced Operations Head to lead and oversee day-to-day operations across multiple hospitality properties under Keekoo Hospitality. The right candidate will ensure operational excellence, strong guest experience, and team performance through leadership, training, and consistent monitoring. Key Responsibilities Multi-Property Operations Management Oversee and manage operations across different resort/hotel properties. Must be open to travel frequently between properties as per the rotation schedule. Maintain High Operational Standards Ensure that each property follows the companys service standards, hygiene protocols, and SOPs. Conduct regular audits for Housekeeping, Front Office, Kitchen, Maintenance, and F&B operations. Team Training & Development Train on-ground teams in: Cleanliness & Hygiene Standards Property Upkeep & Preventive Maintenance Guest Service and Check-in/Check-out Etiquette On-Site Culture & Behavior Standards Continuously motivate and enhance staff performance. Leadership & Culture Building Be a role model and set the right work culture at every property. Promote discipline, teamwork, accountability, and guest-first attitude. Problem Solving & Escalation Handling Act as the first point of contact for operational challenges. Provide timely support and ensure disruptions are minimized. Policy Adherence & Compliance Ensure all properties follow company rules, systems, policies, and reporting procedures. Guest Relationship & Grievance Handling Address escalated guest concerns and resolve them effectively to maintain guest satisfaction and ratings. Key Requirements Minimum 2 years of experience as Operations Head / Operations Manager in hospitality (Hotels/Resorts preferred). Strong leadership, decision-making, and communication skills. Ability to train, motivate and lead teams across multiple locations. Should be comfortable with frequent travel . Should be well-organized, proactive, and guest-service oriented. Benefits Opportunity to manage and grow multiple unique boutique properties. Dynamic work environment with exposure to end-to-end hospitality operations.
Responsibilities: * Manage full-cycle recruiting process from job posting to offer acceptance * Source top talent through networking, social media & job boards * Coordinate interviews with hiring managers & candidates Job/soft skill training