Head Operations

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About the Role

Operations Head

Key Responsibilities

1. Multi-Property Operations Management

• Oversee and manage operations across different resort/hotel properties.
• Must be open to travel frequently between properties as per the rotation schedule.

  Maintain High Operational Standards

• Ensure that each property follows the companys service standards, hygiene protocols, and SOPs.
• Conduct regular audits for Housekeeping, Front Office, Kitchen, Maintenance, and F&B operations.
  

2. Team Training & Development

• Train on-ground teams in:
• Cleanliness & Hygiene Standards
• Property Upkeep & Preventive Maintenance
• Guest Service and Check-in/Check-out Etiquette
• On-Site Culture & Behavior Standards
• Continuously motivate and enhance staff performance.
  

3. Leadership & Culture Building

• Be a role model and set the right work culture at every property.
• Promote discipline, teamwork, accountability, and guest-first attitude.
  

4. Problem Solving & Escalation Handling

• Act as the first point of contact for operational challenges.
• Provide timely support and ensure disruptions are minimized.
  

5. Policy Adherence & Compliance

• Ensure all properties follow company rules, systems, policies, and reporting procedures.
  

6. Guest Relationship & Grievance Handling

• Address escalated guest concerns and resolve them effectively to maintain guest satisfaction and ratings.

Key Requirements

• Minimum 2 years of experience as

  Operations Head / Operations Manager

  in hospitality (Hotels/Resorts preferred).
• Strong leadership, decision-making, and communication skills.
• Ability to train, motivate and lead teams across multiple locations.
• Should be comfortable with

  frequent travel

  .
• Should be well-organized, proactive, and guest-service oriented.

Benefits

• Opportunity to manage and grow multiple unique boutique properties.
• Dynamic work environment with exposure to end-to-end hospitality operations.