Customer Relationship Management

Position: Customer Relationship Manager

Location: Gurgaon (Delhi/NCR)

Experience: 3-4 Years in Sales or Business Development in Interior Design and Fit-Outs Industry: Commercial Design & Build

Reports to: Sales Lead

Employment Type: Full-Time

About AirBrick

At AirBrick, we are revolutionizing the Commercial Design & Build industry by integrating cutting-edge technology and AI-driven solutions into every aspect of our projects. As a front-runner in tech innovation, we leverage advanced tools to design, construct, and upcycle workspaces that are not only sustainable but also adaptable to the dynamic needs of modern businesses. Our commitment to transforming traditional processes through automation, AI, and data-driven insights sets us apart, enabling us to deliver superior efficiency, precision, and customization in every project. By seamlessly blending technology with design, we are shaping the future of workspaces—making them smarter, more efficient, and truly innovative.

Role Overview

We are seeking a Customer Relationship Manager with 3-4 years of experience in sales or business development in the interior design and fit-out industry. The ideal candidate will be responsible for generating leads, managing potential clients, and driving sales through effective relationship management. This role will play a crucial part in supporting the sales team and ensuring a smooth process from lead generation to closing deals.

Key Responsibilities

● Lead Generation: Generate qualified leads through cold calling, networking, and other prospecting methods to build a robust sales pipeline.

● Lead Management: Manage the flow of leads and maintain accurate records in the CRM system.

● Client Qualification: Identify and qualify potential clients to ensure alignment with company services and offerings.

● Sales Coordination: Schedule meetings and appointments between potential clients and the sales team to move prospects through the sales funnel.

● Follow-Up: Consistently follow up with prospects to ensure engagement and move them toward closing deals.

● Sales Support: Assist the sales team in preparing proposals, presentations, and client follow-ups to enhance client acquisition.

● Relationship Building: Cultivate and nurture relationships with potential clients, ensuring long-term engagement and loyalty.

Key Requirements

● Experience: 3-4 years of experience in sales or business development within the interior design and fit-out industry.

● Lead Generation Skills: Proven experience in cold calling and networking to generate leads and build a sales pipeline.

● Communication Skills: Strong verbal and written communication skills, with the ability to build rapport and maintain relationships with potential clients.

● Organizational Skills: Excellent organizational and time management abilities, with a focus on maintaining follow-ups and managing multiple leads.

● Sales Support: Ability to work closely with the sales team and assist in driving deals to closure.

● Industry Knowledge: Strong understanding of the interior design and fit-out industry, including key players, trends, and client needs.

2 Preferred Qualifications

● Bachelor’s degree in Business Administration, Marketing, or a related field.

● Experience working with CRM systems and lead management software.

● Strong negotiation skills and a proven ability to influence decision-making.

● Experience in organizing and participating in industry events or networking activities to generate leads. What We Offer

● Competitive salary and performance-based incentives.

● A dynamic and fast-paced work environment at a growing company.

● Opportunity to work with an innovative team shaping the future of commercial design and build.

● Professional development opportunities and continuous learning.

How to Apply:

anushka.s@airbrickinfra.com