Customer Engagement Manager

About IRIS:

IRIS Business Services Limited (IRIS), is India's only listed SaaS company that provides technology 

solutions/services in the regulatory technology space across 46 countries globally. We are pioneers 

in this space and provide XBRL/iXBRL solutions for compliance, data, and analytics. IRIS is a global 

company headquartered in Navi Mumbai, India with subsidiaries in the USA, Singapore, and Italy 

along with an affiliate firm in the UAE. 

We are a company where technological expertise and domain knowledge come together to create 

cutting-edge compliance solutions covering data and content management and information 

dissemination for issuers/enterprises, regulators, governments, institutional clients, etc. Our deep 

hands-on expertise in the XBRL space has been built over 17+ years. 

We are members of XBRL International, XBRL US, XBRL Europe, and XBRL South Africa. In each of 

these jurisdictions, we contribute significantly to the development and adoption of the standard. 

IRIS is an ISO 27001:2013 certified organization. 

IRIS has a flat organizational structure that facilitates growth, opportunities, direction-setting, 

decision-making, and ownership at various levels. 

To read more about IRIS visit our website: www.irisbusiness.com 

About IRIS CARBON®:

IRIS CARBON® is used for the regulatory reporting requirements of over 3,000 companies and is 

being used in over 27 countries including the U.S., EU, the UK, Ireland, and South Africa. IRIS 

CARBON® is a SOC-certified, cloud-based, collaborative, and feature-rich SaaS platform that allows 

companies to author their compliance reports (such as annual reports, quarterly reports, press 

releases, etc.) apart from creating and filing these reports in XBRL/iXBRL formats as part of their 

regulatory compliance process. IRIS CARBON® is offered globally via the SaaS-based model. This 

product line is in a hyper-growth mode where it is being launched in newer countries and by more 

regulators as they increasingly adopt the XBRL/iXBRL standard. 

To read more about IRIS visit our website: https://iriscarbon.com/ 

Key Skill Set Required:

2–5 years of B2B SaaS experience, preferably in a Customer Success, Engagement, or Account Management role. 

Exceptional verbal and written communication skills. 

Problem-solving mindset with the ability to think strategically and execute tactically. 

Experience working with enterprise customers in global markets is a plus. 

Proven track record of building strong client relationships and driving retention. 

High ownership, a customer-first attitude, and the ability to work independently. 

Prior exposure to XBRL/iXBRL or RegTech domain is a plus (not mandatory). 

Willingness to work across time zones (US/EU) when needed. 

Role and Responsibilities:

Serve as the primary relationship manager for assigned customers post-implementation. 

Drive user adoption, engagement, and satisfaction across multiple global markets. 

Understand customer business needs and proactively provide tailored solutions using IRIS CARBON®. 

Deliver high-touch onboarding and training sessions to new clients. 

Monitor account health and proactively identify and address risks or dissatisfaction. 

Act as a liaison between customers and internal teams (Product, Support, Sales). 

Identify upsell/cross-sell opportunities and collaborate with sales to close them. 

Ensure timely and effective communication and resolution of client issues. 

Drive renewals, referrals, and customer advocacy (testimonials, case studies, etc.). 

Collect and relay client feedback to product teams to influence product roadmap. 

The awards we won this year:

· Won recognition as India’s best Fintech at the Financial Express Best Banks Awards. – an award that 

was presented to our CEO by Smt Nirmala Sitharaman, Finance Minister, Govt of India. 

· IRIS has been selected as the ‘Best Tax Technology Service Provider 2022’ in category National 

Taxation Awards – at the prestigious TIOL Awards. 

· IRIS CARBON has won ‘The Most Agile/Responsive SaaS Solution of the Year’ award at the 2022 

SaaS Awards by Awarding and Consultancy International.