Customer Engagement Manager

Hudini is a leading digital transformation platform for the hospitality industry, working with the world’s most prestigious luxury hotel chains. Headquartered in the U.S. with a development centre in Bangalore, our SaaS solutions power guest experiences across the globe – from the USA and Europe to the Middle East and SE Asia.

Our omnichannel suite (mobile, web, TV, kiosks) enables contactless check-in, hyper-personalization, and intelligent automation – helping luxury hotels deliver a seamless guest journey while driving operational excellence. Learn more at www.hudini.io.

The Role

We are seeking a Customer Engagement Manager based in India to join our Global Engagement Team. This role blends client-facing relationship management with project implementation oversight. You will be the face of Hudini to luxury hospitality clients—navigating demanding situations, aligning diverse stakeholders, and ensuring every implementation reflects the rigor and precision our brand is known for.

You will be the single point of accountability for external stakeholders (hotel operations and IT teams) and internal functions (engineering, product, deployment), ensuring smooth progress, timely escalation management, and consistent delivery outcomes.

You will:

• Represent Hudini across multiple concurrent projects, ensuring our luxury hospitality clients experience best-in-class engagement.
• Demonstrate maturity and professionalism and discipline in handling tough, high-value customers in the hospitality sector.

Key Responsibilities

• Serve as the primary client interface during project implementation and engagement lifecycle.
• Establish trust and credibility with client stakeholders in Operations and IT.
• Own requirement gathering, scope definition, and expectation management.
• Coordinate with internal teams to secure dependencies (property details, 3rd-party integrations) as per plan.
• Drive execution across multiple parallel projects, maintaining alignment and accountability.
• Provide structured, timely status updates to both clients and Hudini leadership.
• Ensure testing, sign-offs, and readiness activities are completed before go-live.
• Handle escalations and gap resolution with urgency and professionalism.
• Champion Hudini’s standards of service excellence and delivery discipline.

Must-Haves

• Excellent verbal and written communication skills; confident in high-stakes client interactions.
• Proven experience with SaaS product implementations or technical project delivery.
• Demonstrated ability to manage multiple projects concurrently.
• Strong background in stakeholder management and escalation handling.
• Understanding of hospitality applications (PMS, reservation systems, payment gateways, integrations).
• Track record of working with cross-functional teams (engineering, product, deployment).
• Highly organized, detail-oriented, and accountable.
• Graduate / Diploma holder in Technical, Business, or Hospitality education.

Nice to Have

• Prior exposure to luxury hospitality clients or premium customer environments.
• Experience in acceptance testing of SaaS solutions and integrations.

Why Hudini

• Work with iconic luxury brands across the world.
• Be part of a fast-growing SaaS company redefining hospitality tech.
• Enjoy autonomy, exposure to global clients, and a chance to directly influence client success.

Please share you resume @ naveen.p@hudini.io

Job Type: Full-time

Pay: ₹1,200,000.00 - ₹2,500,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person