Customer Engagement Manager

About Quantzig

• Quantzig is a global analytics and advisory firm with a presence in the US, UK, Canada, Hungary, and India. We specialize in advanced analytics, visual storyboarding, machine learning, and data engineering solutions to drive intelligent decision-making. As a rapidly growing organization, we thrive on innovation, expertise, and a commitment to excellence. We are looking for high-performance champions with strong business acumen, strategic thinking, and a passion for sales. If you have the drive to own and execute high-impact projects while building a team with a strong work ethic, this opportunity is for you.

Purpose of the role and what do we look for

• The growth manager is responsible for managing

  existing

  client accounts, focusing on their growth, identifying opportunities in expanding our business with them and increasing our footprint within their team.
• Ability to identify and respond to current and future demands of existing clients. Periodically review our business with them, suggesting solutions to expand our business.

RESPONSIBILITIES:

• Identify upcoming analytics requirements of existing clients and proactively reach out to convert the opportunities.
• Identify additional budget owners / business functions

  within existing clients

  to reach out and build relationships.
• Manage client account fulfilment, staffing, escalations and overall account level sentiment.
• Create new content / analytics, Automation and AI ideas to pitch to clients.
• Manage the commercial proposals, SOW signing, renewals and the documentation during client life stage processes.
• Help position Quantzig better with the clients (Our capabilities, team strength, pricing, differentiators, etc.) to attract future requirements.
• Conduct reviews (loss / delivery) (Monthly and Quarterly business reviews).
• Provide reports on successes and gaps in Partner Enablement.

Desired Skills and Experience:

• 5+years Prior experience in account management, analytics services delivery or solutioning.
• Experience in Building trust with CXO level stakeholders.
• Excellent presentation skills, visual storytelling, and business communication skills
• Strong problem solving, influencing, and negotiating skills.
• Analytics experience across Pharmaceutical, FMCG, CPG and the business functions Commercial, Supply Chain and data governance preferred.