Customer Engagement Manager

Company Overview

Benchmark staffngs is a small, dynamic staffing company based in India, specializing in IT Services and IT Consulting. With a dedicated team of 2-10 employees, we are committed to providing exceptional staffing solutions. We pride ourselves on our strong relationships within the IT industry and our ability to match talented professionals with the right opportunities. For more information, visit our website at benchmarkstaffings.com.

Job Overview

We are seeking a Senior Customer Engagement Manager based in Pune for a full-time, hybrid position. This role requires 8 to 15 years of experience in managing customer relationships and driving engagement. The ideal candidate will have a strong background in customer success and possess the ability to enhance the customer experience through innovative strategies in upselling, cross-selling, and engagement.

Qualifications and Skills

• A minimum of 8 years of relevant work experience in customer success management, with a proven track record of success.
• Proficiency in customer engagement techniques, with the ability to develop and implement effective strategies.
• Demonstrated experience in upselling and cross-selling, with a strong focus on achieving sales targets.
• Exceptional communication and interpersonal skills to build and maintain productive relationships with clients.
• Strong analytical skills to assess customer needs and tailor solutions to enhance their experience.
• Ability to work collaboratively in a team environment while also thriving as an independent leader.
• Proven experience as a Customer Success or Customer Experience Manager is highly desirable.
• Adaptability to work in a hybrid work environment while managing responsibilities effectively.

Roles and Responsibilities

• Develop and maintain strong relationships with customers to ensure satisfaction and retention.
• Identify opportunities for upselling and cross-selling to enhance customer value and company revenue.
• Collaborate with internal teams to ensure seamless delivery of services and support to clients.
• Analyze customer feedback to continuously improve engagement strategies and service offerings.
• Act as the primary point of contact for customer inquiries, providing timely and effective solutions.
• Track and report on customer engagement metrics to the senior management team for strategic planning.
• Facilitate workshops and training sessions to enhance customer understanding and use of services.
• Liaise with product development teams to align customer feedback with service enhancements.