Job
Description
As a Client Engagement Manager at NatureNurture, your role is crucial in strengthening and expanding relationships with partner schools. You will be the primary point of contact between NatureNurture and school leadership, requiring strategic thinking, empathetic listening, and exceptional execution skills. Ensuring schools derive significant value from our solutions and fostering long-term partnerships are essential responsibilities. - **Client Relationship Management** - Serve as the primary contact for a portfolio of schools in India. - Establish trust with school principals, academic coordinators, and management teams. - Conduct regular check-ins, review meetings, and feedback sessions to maintain engagement and satisfaction. - **Onboarding & Implementation** - Manage the onboarding process for new client schools, ensuring a smooth transition from the sales team. - Collaborate with internal teams (content, training, operations) to deliver timely and high-quality solutions. - Develop tailored implementation plans based on each school's specific requirements. - **Retention & Growth** - Monitor school usage, engagement metrics, and performance data to ensure long-term retention. - Identify opportunities for upselling or introducing new programs according to evolving school needs. - Maintain accurate documentation of all school interactions and progress. - **Issue Resolution** - Serve as the escalation point for any concerns or service issues. - Coordinate with product and content teams for prompt and effective issue resolution. - Anticipate challenges and proactively address problems to prevent escalation. - **Cross-functional Collaboration** - Collaborate closely with academic trainers, curriculum specialists, and logistics teams to align school expectations with delivery timelines. - Provide client insights to product and content teams for continuous innovation and enhancement. **Qualifications & Skills:** - Bachelor's degree required; Masters preferred in Education, Communication, Business, or related fields. - 4-7 years of experience in client management, school engagement, education consulting, or similar roles. - Strong interpersonal and communication skills, both written and verbal. - Excellent organizational and project management abilities. - Proficiency in CRM systems, Google Workspace, and productivity tools. - Willingness to travel locally and regionally as necessary. In addition to the above, NatureNurture is a leading K12 curriculum and educational solutions company that aims to revolutionize education through personalized and experiential learning. Grounded in research, driven by empathy, and inspired by impact, we work with premium schools across India and abroad to design and deliver cutting-edge programs encompassing core academics, 21st-century skills, well-being, and more. Join our purpose-driven team to work at the forefront of educational innovation, collaborate with educators and thought leaders, and make a real-world impact in classrooms within a fast-paced, flexible, and supportive environment. As a Client Engagement Manager at NatureNurture, your role is crucial in strengthening and expanding relationships with partner schools. You will be the primary point of contact between NatureNurture and school leadership, requiring strategic thinking, empathetic listening, and exceptional execution skills. Ensuring schools derive significant value from our solutions and fostering long-term partnerships are essential responsibilities. - **Client Relationship Management** - Serve as the primary contact for a portfolio of schools in India. - Establish trust with school principals, academic coordinators, and management teams. - Conduct regular check-ins, review meetings, and feedback sessions to maintain engagement and satisfaction. - **Onboarding & Implementation** - Manage the onboarding process for new client schools, ensuring a smooth transition from the sales team. - Collaborate with internal teams (content, training, operations) to deliver timely and high-quality solutions. - Develop tailored implementation plans based on each school's specific requirements. - **Retention & Growth** - Monitor school usage, engagement metrics, and performance data to ensure long-term retention. - Identify opportunities for upselling or introducing new programs according to evolving school needs. - Maintain accurate documentation of all school interactions and progress. - **Issue Resolution** - Serve as the escalation point for any concerns or service issues. - Coordinate with product and content teams for prompt and effective issue resolution. - Anticipate challenges and proactively address problems to prevent escalation. - **Cross-functional Collaboration** - Collaborate closely with academic trainers, curriculum specialists, and logistics teams to align school expectations with delivery timelines. - Provide client insights to product and
