Configuration Management Database Specialist

PURPOSE OF THE JOB

CMDB Analyst/Specialist

RESPONSIBILITIES

1. CMDB Data Management & Quality Governance

• Maintain the accuracy, completeness, and consistency of all Configuration Items (CIs).
• Enforce CI naming standards, lifecycle states, models, and data governance rules.
• Improve CMDB health using defined KPIs (accuracy, completeness, compliance, relationship quality).
• Perform routine audits and reconciliation across discovery tools, asset sources, and cloud inventories.
• Drive long-term data quality improvement programs with measurable outcomes.
• Identify systemic data issues and recommend structural fixes, not only operational corrections.

2. CI Relationship Mapping & Service Dependency Modelling

• Maintain and validate service maps, CI relationships, and dependency models to support impact analysis.
• Work with Infrastructure, Cloud, and Application teams to ensure accurate cross-platform relationships.
• Ensure CMDB dependency data supports Incident, Change, Problem, and Security processes.
• Enhance relationship depth and quality to support automation and predictive impact analysis.
• Continuously improve service modelling maturity beyond basic relationships.

3. Strategic CMDB Maturity & Roadmap Support

• Contribute to the CMDB maturity roadmap by identifying capability gaps and proposing improvements.
• Support SACM governance framework development and process adoption.
• Assist in scaling CMDB coverage across hybrid, on-prem, and cloud environments.
• Participate in defining the long-term CMDB vision and multi-year roadmap.
• Recommend strategic improvements based on industry best practices (ITIL, ISO, COBIT).

4. Discovery Tool Management & Integrations

• Manage and optimize discovery sources (SCCM/MECM, ServiceNow Discovery, Azure inventory).
• Support API integrations, automation flows, and reconciliation logic between CMDB and other platforms.
• Help develop automation/scripting (PowerShell, Python, SQL) for data ingestion and validation.
• Improve ingestion pipelines and proactively identify gaps in discovery coverage.
• Support integration enhancements using APIs, event-driven automation, or middleware solutions.

5. Stakeholder Engagement & Cross-Functional Collaboration

• Build partnerships with Infra, Cloud, Applications, Security, and Governance teams.
• Influence stakeholders on CMDB adoption, compliance, and data quality improvements.
• Lead workshops to improve CI onboarding and correct CMDB usage.
• Manage stakeholder resistance and drive organizational buy-in for CMDB processes.
• Present CMDB value to senior leadership and influence adoption decisions.

6. Security, Risk & Compliance Alignment

• Provide accurate CI data to Security teams for vulnerability management, patching, and risk assessments.
• Ensure CMDB alignment with SOC 1/2, ISO 20000, and ITGC requirements.
• Support audit readiness and risk mitigation activities through improved configuration accuracy.
• Ensure CMDB supports controls testing and provides evidence for compliance audits.
• Improve attack surface visibility through enhanced CI attribution and mapping.

7. ITIL Process Integration (Incident, Change, Problem)

• Provide CI insights for incident impact assessment, problem analysis, and RCA.
• Strengthen Change Management by improving CI relationships and automating lifecycle transitions.
• Identify opportunities to increase ITSM process efficiency using CMDB insights.
• Collaborate with process owners to refine ITIL workflows using CMDB data.
• Ensure CMDB becomes a reliable input for proactive problem and change risk analysis.

8. Reporting, Metrics & Insights

• Develop dashboards, KPIs, and reports on CMDB health, usage, and compliance.
• Provide leadership with insights on risk areas, data quality trends, and improvement priorities.
• Define and track core KPIs: completeness, accuracy, compliance, relationship depth, usage trends.
• Build data-driven insights to support governance decisions and resource planning.

9. Training, Awareness & CMDB Evangelism

• Conduct onboarding, awareness, and best-practice training for IT teams.
• Promote CMDB adoption and strengthen process discipline across the organization.
• Develop role-specific training content for technical and non-technical teams.
• Act as a CMDB champion to drive culture change and process alignment.

10. Documentation, Standards & Policy Ownership

• Own and maintain CMDB policies, procedures, CI class definitions, and data model documentation.
• Publish and update naming conventions, standards, and governance guidelines.
• Ensure documentation is baselined, version-controlled, and audit-ready.
• Continuously update the CMDB data model to reflect new technologies and business services.

11. Continuous Improvement & Innovation

• Identify opportunities for automation, process re-engineering, and operational efficiency.
• Drive measurable improvements in CMDB data quality and configuration accuracy.
• Introduce innovative solutions (AI-assisted mapping, automated quality checks, orchestration flows).
• Perform root-cause analysis to eliminate recurring data quality issues.

12. Career Progression & Development

• Opportunity for growth into CMDB Lead, Configuration Manager, or SACM Process Owner roles.
• Clear pathway to strategic SACM responsibilities with increasing governance ownership.
• Develop leadership capabilities through involvement in roadmap, governance boards, and strategic programs.

SKILLS AND QUALIFICATION

Qualification

Information Technology, Computer Science, or a related field

Minimum Experience

6-8 Years of Relevant experience in onfiguration Management Database (CMDB)

Skills & Competencies

Working knowledge of ITIL practices: Configuration, Change, Incident, Asset Management & ITIL Foundation Certification V3/V4 (Must)

• Experience with CI relationship mapping and service modelling (Jira Service Management CMDB / Assets)
• Knowledge of discovery solutions and integrations (API, SCCM, Intune, Jamf, AD, Cloud)
• Strong data validation, analysis, and reporting skills
• Good documentation and stakeholder communication skills
• Proficiency in MS Excel / reporting tools.

Basic scripting/automation knowledge (PowerShell / Python / SQL)