Position Summary: We are seeking motivated and customer-focused individuals to join our IT Service Desk team as Service Desk Analysts . This onsite role based in Hyderabad supports our global workforce through 24/7 rotational shifts . You will be the first point of contact for IT issues, providing timely, professional, and effective support to end users. This is an excellent opportunity for freshers or early-career professionals to gain hands-on experience in enterprise IT support, with structured growth opportunities. Candidates must be flexible to work shifts and have their own transportation due to onsite and shift requirements. Key Responsibilities: Act as the first point of contact for IT support through phone, email, or ticketing tools. Assist users in troubleshooting and resolving basic technical issues related to: Desktops/laptops Email and VPN access Internet/network connectivity Common software applications (e.g., MS Office) Log, update, and track incidents and service requests in the IT Service Management (ITSM) system. Follow defined procedures for issue resolution or escalate to the next support level as needed. Provide clear and professional communication to users regarding issue status and resolution timelines. Adhere to shift schedules as part of 24/7 rotational support , including nights and weekends. Maintain a customer-first approach, ensuring user satisfaction and timely ticket closure. Participate in training and knowledge-sharing sessions to continuously build technical skills. Educational Background: Bachelor’s degree in computer science, Information Technology, Electronics, or any related field. Experience: 0 to 2 year of experience in IT support or customer service roles (freshers are welcome to apply). Technical Skills: Basic understanding of computer hardware, Windows OS, MS Office, and networking fundamentals. Familiarity with concepts like VPN, email support, and password resets is a plus. Soft Skills: Strong verbal and written communication skills in English. Customer-focused mindset with a willingness to learn and grow. Problem-solving ability and a positive, team-oriented attitude. Additional Requirements: Willingness to work in rotational shifts (24x7) , including nights, weekends, and holidays. Own transportation is required due to shift timings and onsite work. Basic knowledge of ITIL or experience with ticketing tools (e.g., ServiceNow, Jira or Manage Engine) is a plus but not mandatory. Ability to follow standard operating procedures (SOPs) and document solutions. Good time management skills and ability to multitask in a fast-paced environment. Enthusiasm for learning new technologies and continuous self-improvement. Shift Timings: 09:00AM – 06:00PM (Morning) IST 05:00PM – 02:00AM (Late Afternoon) IST 12:00AM – 09:00AM (Evening) IST 24x7 Global IT Support Coverage All team members are expected to work in rotational shifts to ensure seamless round-the-clock support for our global operations. This includes coverage during weekends, public holidays, and off-business hours. Monthly Shift Rotation Shifts will rotate monthly to promote team fairness and prevent fatigue or burnout. Rotations will be pre-communicated and planned to ensure business continuity and work-life balance. Guaranteed Weekly Time Off Each analyst will receive two weekly off days, scheduled in compliance with local labour laws and team requirements. Off-days may fall on weekdays depending on the rotational shift schedule. Night Shift Allowance & Transportation Support Provision of night shift allowance and transportation support is subject to local labour laws and will be determined by HR in accordance with compliance and policy. Shift Handover Protocols Proper documentation and verbal handovers between shifts are mandatory to ensure smooth transition of responsibilities and avoid service gaps. Show more Show less
Design and maintain the application, data and cybersecurity architecture to support security, scalability resilience, and risk management requirements of AIR Global’s data, applications, IT systems, on-premises and in cloud infrastructure. Review and support the security design for new IT projects, ensuring alignment with organizational security policies and standards. Collaborate with project teams to identify security requirements and integrate security controls into the project lifecycle. Design and implement secure architecture for Azure environments, leveraging Azure security services and best practices. Ensure compliance with Azure security standards and manage security configurations for Azure resources. Develop and enforce security measures for APIs, including authentication, authorization, and threat protection. Implement API security best practices and manage API gateways to ensure secure data exchange. On-Premises Network Security: Design secure network architectures for on-premises environments, including segmentation, firewalls, and intrusion detection systems. Architect and oversee the implementation of security measures for eCommerce platforms, particularly Magento, ensuring compliance with industry standards and best practices. Architect DevsecOPS, CI/CD pipeline. Design and support microservice architectures to enhance system scalability, flexibility, Security and maintainability. Collaborate with cross-functional teams IT and security team to understand technical, IT security and business requirements and translate them into well-architect solutions. Support risk assessments and develop mitigation strategies to ensure the security and integrity of data and IT systems. Stay updated with the latest trends and technologies in data management, security architecture, and eCommerce platforms. Provide technical leadership and guidance to development teams, ensuring best practices in coding, design, and architecture. Prepare detailed documentation of architectural designs, security protocols, and implementation plans. Participate in the evaluation and selection of new technologies and tools to enhance the organization's capabilities. Experience & Qualification: Minimum of 5-7 years of experience in solution architecture, with a focus on data management and cybersecurity. Demonstrated experience in architecture and design solutions using Azure Data Lake and other data analysis tools. Hands-on experience with security architecture for eCommerce platforms, particularly Magento. Experience in developing and implementing microservice architectures. Familiarity with cloud security, application, database and api architecture best practices. Computer Science or Relevant Degree Any of the three-certification listed below: Microsoft Certified: Cybersecurity Architect Expert Microsoft Certified: Azure Security Engineer Associate Trend Micro Certifications Microsoft Certified: Identity and Access Certified Data Management Professional (CDMP) AWS Certified Solutions Architect: Validates ex Skills and Competencies: Understanding of cybersecurity frameworks (e.g., NIST, ISO 27001) and compliance requirements (e.g., GDPR, HIPAA). Knowledge of designing secure networks, applications, and cloud Architecture, including understanding firewalls, VPNs, and micro service architecture. Understanding of IAM principles, including user provisioning, authentication, and authorization techniques. Familiarity with security tools, such as SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection/Prevention Systems), and endpoint protection. Strong design knowledge and experience working with Trend Micro Vision One, XDR platform, email security, EDR, email security, PAM, IPS, WAF and DLP technologies. Strong design and supporft on experience working with Azure/AWS security controls such as Defender, Purview, IAM, Entra ID etc.. The ability to verify solutions and gain assurance that they are fit for purpose through demonstrable evidence of controls and testing Strong understanding of the changing threat landscape and how this may affect our systems The ability to challenge concerns and report through appropriate channels Self-drive, motivation and the ability to work independently to deliver expected outcomes Strong analytical and report writing skills API Security Understanding of API Protocols: Knowledge of REST, SOAP, and GraphQL. Authentication and Authorization: Familiarity with OAuth, JWT, and API keys. Threat Protection: Implementing rate limiting, IP whitelisting, and DDoS protection. Data Encryption: Ensuring data is encrypted in transit and at rest. API Gateway Management: Experience with tools like Azure API Management, Kong, or Apigee. Azure Architecture Azure Services: Proficiency with Azure services such as Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, and Azure Storage. Networking: Understanding of Azure Virtual Networks, Subnets, and Network Security Groups. Security Best Practices: Implementing Azure Security Center recommendations and Azure Policy. Infrastructure as Code (IaC): Experience with ARM templates, Bicep, or Terraform for deploying Azure resources. Monitoring and Logging: Using Azure Monitor, Log Analytics, and Application Insights for tracking and diagnosing issues. Identity and Access Management (IAM) Azure Active Directory (AAD): Deep knowledge of AAD, including user and group management, conditional access policies, and identity protection. Role-Based Access Control (RBAC): Implementing and managing RBAC in Azure to control access to resources. Single Sign-On (SSO): Configuring SSO for applications using AAD. Multi-Factor Authentication (MFA): Enforcing MFA for enhanced security. Show more Show less
The IT Asset and License Manager will be responsible for managing the lifecycle of IT assets and software licenses within the organization. Your role involves tracking and maintaining an accurate inventory of all IT assets, including hardware and software, ensuring compliance with licensing agreements, and optimizing asset utilization. You will need to develop and implement asset management policies and procedures, coordinate with procurement for asset acquisition and disposal, and conduct regular audits to verify accuracy and compliance. Collaboration with IT and finance teams is essential to manage asset-related budgets and forecasts. Additionally, providing training and support to staff on asset management policies and procedures is part of your responsibilities. Generating reports on asset status, usage, and compliance for management review and staying updated with industry trends and best practices are crucial aspects of this role. To qualify for this position, you should have a Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience) along with a minimum of 3 years of experience in IT asset management or a related role. A strong understanding of software licensing agreements and compliance requirements, proficiency with asset management tools and software, excellent organizational and analytical skills, attention to detail, effective communication, collaboration skills, and the ability to work independently while managing multiple tasks simultaneously are essential. Preferred skills for this role include experience with IT service management (ITSM) frameworks such as ITIL, knowledge of procurement processes and vendor management, familiarity with financial management principles related to IT assets, and certification in IT asset management, such as Certified IT Asset Manager (CITAM), would be advantageous.,
Design and maintain the application, data and cybersecurity architecture to support security, scalability resilience, and risk management requirements of AIR Global’s data, applications, IT systems, on-premises and in cloud infrastructure. Review and support the security design for new IT projects, ensuring alignment with organizational security policies and standards. Collaborate with project teams to identify security requirements and integrate security controls into the project lifecycle. Design and implement secure architecture for Azure environments, leveraging Azure security services and best practices. Ensure compliance with Azure security standards and manage security configurations for Azure resources. Develop and enforce security measures for APIs, including authentication, authorization, and threat protection. Implement API security best practices and manage API gateways to ensure secure data exchange. On-Premises Network Security: Design secure network architectures for on-premises environments, including segmentation, firewalls, and intrusion detection systems. Architect and oversee the implementation of security measures for eCommerce platforms, particularly Magento, ensuring compliance with industry standards and best practices. Architect DevsecOPS, CI/CD pipeline. Design and support microservice architectures to enhance system scalability, flexibility, Security and maintainability. Collaborate with cross-functional teams IT and security team to understand technical, IT security and business requirements and translate them into well-architect solutions. Support risk assessments and develop mitigation strategies to ensure the security and integrity of data and IT systems. Stay updated with the latest trends and technologies in data management, security architecture, and eCommerce platforms. Provide technical leadership and guidance to development teams, ensuring best practices in coding, design, and architecture. Prepare detailed documentation of architectural designs, security protocols, and implementation plans. Participate in the evaluation and selection of new technologies and tools to enhance the organization's capabilities. Experience & Qualification: Minimum of 5-7 years of experience in solution architecture, with a focus on data management and cybersecurity. Demonstrated experience in architecture and design solutions using Azure Data Lake and other data analysis tools. Hands-on experience with security architecture for eCommerce platforms, particularly Magento. Experience in developing and implementing microservice architectures. Familiarity with cloud security, application, database and api architecture best practices. Computer Science or Relevant Degree Any of the three-certification listed below: Microsoft Certified: Cybersecurity Architect Expert Microsoft Certified: Azure Security Engineer Associate Trend Micro Certifications Microsoft Certified: Identity and Access Certified Data Management Professional (CDMP) AWS Certified Solutions Architect: Validates ex Skills and Competencies: Understanding of cybersecurity frameworks (e.g., NIST, ISO 27001) and compliance requirements (e.g., GDPR, HIPAA). Knowledge of designing secure networks, applications, and cloud Architecture, including understanding firewalls, VPNs, and micro service architecture. Understanding of IAM principles, including user provisioning, authentication, and authorization techniques. Familiarity with security tools, such as SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection/Prevention Systems), and endpoint protection. Strong design knowledge and experience working with Trend Micro Vision One, XDR platform, email security, EDR, email security, PAM, IPS, WAF and DLP technologies. Strong design and supporft on experience working with Azure/AWS security controls such as Defender, Purview, IAM, Entra ID etc.. The ability to verify solutions and gain assurance that they are fit for purpose through demonstrable evidence of controls and testing Strong understanding of the changing threat landscape and how this may affect our systems The ability to challenge concerns and report through appropriate channels Self-drive, motivation and the ability to work independently to deliver expected outcomes Strong analytical and report writing skills API Security Understanding of API Protocols: Knowledge of REST, SOAP, and GraphQL. Authentication and Authorization: Familiarity with OAuth, JWT, and API keys. Threat Protection: Implementing rate limiting, IP whitelisting, and DDoS protection. Data Encryption: Ensuring data is encrypted in transit and at rest. API Gateway Management: Experience with tools like Azure API Management, Kong, or Apigee. Azure Architecture Azure Services: Proficiency with Azure services such as Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, and Azure Storage. Networking: Understanding of Azure Virtual Networks, Subnets, and Network Security Groups. Security Best Practices: Implementing Azure Security Center recommendations and Azure Policy. Infrastructure as Code (IaC): Experience with ARM templates, Bicep, or Terraform for deploying Azure resources. Monitoring and Logging: Using Azure Monitor, Log Analytics, and Application Insights for tracking and diagnosing issues. Identity and Access Management (IAM) Azure Active Directory (AAD): Deep knowledge of AAD, including user and group management, conditional access policies, and identity protection. Role-Based Access Control (RBAC): Implementing and managing RBAC in Azure to control access to resources. Single Sign-On (SSO): Configuring SSO for applications using AAD. Multi-Factor Authentication (MFA): Enforcing MFA for enhanced security.
Position Summary: We are seeking motivated and customer-focused individuals to join our IT Service Desk team as Service Desk Analysts . This onsite role based in Hyderabad supports our global workforce through 24/7 rotational shifts . You will be the first point of contact for IT issues, providing timely, professional, and effective support to end users. This is an excellent opportunity for freshers or early-career professionals to gain hands-on experience in enterprise IT support, with structured growth opportunities. Candidates must be flexible to work shifts and have their own transportation due to onsite and shift requirements. Key Responsibilities: Act as the first point of contact for IT support through phone, email, or ticketing tools. Assist users in troubleshooting and resolving basic technical issues related to: Desktops/laptops Email and VPN access Internet/network connectivity Common software applications (e.g., MS Office) Log, update, and track incidents and service requests in the IT Service Management (ITSM) system. Follow defined procedures for issue resolution or escalate to the next support level as needed. Provide clear and professional communication to users regarding issue status and resolution timelines. Adhere to shift schedules as part of 24/7 rotational support , including nights and weekends. Maintain a customer-first approach, ensuring user satisfaction and timely ticket closure. Participate in training and knowledge-sharing sessions to continuously build technical skills. Educational Background: Bachelor’s degree in computer science, Information Technology, Electronics, or any related field. Experience: 0 to 2 year of experience in IT support or customer service roles (freshers are welcome to apply). Technical Skills: Basic understanding of computer hardware, Windows OS, MS Office, and networking fundamentals. Familiarity with concepts like VPN, email support, and password resets is a plus. Soft Skills: Strong verbal and written communication skills in English. Customer-focused mindset with a willingness to learn and grow. Problem-solving ability and a positive, team-oriented attitude. Additional Requirements: Willingness to work in rotational shifts (24x7) , including nights, weekends, and holidays. Own transportation is required due to shift timings and onsite work. Basic knowledge of ITIL or experience with ticketing tools (e.g., ServiceNow, Jira or Manage Engine) is a plus but not mandatory. Ability to follow standard operating procedures (SOPs) and document solutions. Good time management skills and ability to multitask in a fast-paced environment. Enthusiasm for learning new technologies and continuous self-improvement. Shift Timings: 09:00AM – 06:00PM (Morning) IST 05:00PM – 02:00AM (Late Afternoon) IST 12:00AM – 09:00AM (Evening) IST 24x7 Global IT Support Coverage All team members are expected to work in rotational shifts to ensure seamless round-the-clock support for our global operations. This includes coverage during weekends, public holidays, and off-business hours. Monthly Shift Rotation Shifts will rotate monthly to promote team fairness and prevent fatigue or burnout. Rotations will be pre-communicated and planned to ensure business continuity and work-life balance. Guaranteed Weekly Time Off Each analyst will receive two weekly off days, scheduled in compliance with local labour laws and team requirements. Off-days may fall on weekdays depending on the rotational shift schedule. Night Shift Allowance & Transportation Support Provision of night shift allowance and transportation support is subject to local labour laws and will be determined by HR in accordance with compliance and policy. Shift Handover Protocols Proper documentation and verbal handovers between shifts are mandatory to ensure smooth transition of responsibilities and avoid service gaps.
The Data Analyst serves as an analytics specialist in the business, focusing on the management of data from various sources and providing data-driven insights to relevant departments. In this position, the Data Analyst gains exposure to almost all departments of the business, inclusive of data warehousing, product management, product development, marketing, account management, and IT among others. The Data Analyst aids by providing various departments with data analysis, reporting, and dashboard solutions that will enable the achievement of the business’s overall goals. Lead the day-to-day activities of the Data Analytics department, managing deliverables, project timelines and reports development Support and work with various department stakeholders to review and collect reporting requirements through workshops, interviews, document analyses, surveys, use cases, business process descriptions and workflow analysis. Identify, analyze and interpret trends and patterns in complex datasets, drawing insights that will aid the business in data-driven decisions. Validate, interpret, create analyses and present results to department heads and relevant stakeholders with clarity and conviction. Implement analytical models into production and operationalize by collaborating with product engineering teams and application support teams in an agile/devops model. Support the continuous learning activities for a global data analytics community, spanning across locations and business functions Qualification: Bachelor‘s degree in Data Science, Computer Science, Information Technology, Economics, Information Systems, Statistics, Applied Math, Business Administration, or any other related field. An equivalent of this requirement in working experience is also acceptable for the position. Skills: Proven and successful understanding of how to interpret a business’s needs and how to draw these needs from analysis or raw information and data. Experience in project management methodologies in an agile environment Expert with data visualization tools, such as PowerBI, DataStudio, Looker etc High Proficiency in using query languages such as SQL, Big Query Experience with Big Data tools like BigQuery, Databricks, Azure Synapse Proven and successful understanding of how to interpret a business’s needs and how to draw these needs from analysis or raw information and data. Experience in project management methodologies in an agile environment Expert with data visualization tools, such as PowerBI, DataStudio, Looker etc High Proficiency in using query languages such as SQL, Big Query Experience with Big Data tools like BigQuery, Databricks, Azure Synapse Excellent communication skills and a Data-oriented personality 3+ years of working experience in data analyst or data warehousing position in a fast-paced and complex business setting.
Design and maintain the application, data and cybersecurity architecture to support security, scalability resilience, and risk management requirements of AIR Global’s data, applications, IT systems, on-premises and in cloud infrastructure. Review and support the security design for new IT projects, ensuring alignment with organizational security policies and standards. Collaborate with project teams to identify security requirements and integrate security controls into the project lifecycle. Design and implement secure architecture for Azure environments, leveraging Azure security services and best practices. Ensure compliance with Azure security standards and manage security configurations for Azure resources. Develop and enforce security measures for APIs, including authentication, authorization, and threat protection. Implement API security best practices and manage API gateways to ensure secure data exchange. On-Premises Network Security: Design secure network architectures for on-premises environments, including segmentation, firewalls, and intrusion detection systems. Architect and oversee the implementation of security measures for eCommerce platforms, particularly Magento, ensuring compliance with industry standards and best practices. Architect DevsecOPS, CI/CD pipeline. Design and support microservice architectures to enhance system scalability, flexibility, Security and maintainability. Collaborate with cross-functional teams IT and security team to understand technical, IT security and business requirements and translate them into well-architect solutions. Support risk assessments and develop mitigation strategies to ensure the security and integrity of data and IT systems. Stay updated with the latest trends and technologies in data management, security architecture, and eCommerce platforms. Provide technical leadership and guidance to development teams, ensuring best practices in coding, design, and architecture. Prepare detailed documentation of architectural designs, security protocols, and implementation plans. Participate in the evaluation and selection of new technologies and tools to enhance the organization's capabilities. Experience & Qualification: Minimum of 5-7 years of experience in solution architecture, with a focus on data management and cybersecurity. Demonstrated experience in architecture and design solutions using Azure Data Lake and other data analysis tools. Hands-on experience with security architecture for eCommerce platforms, particularly Magento. Experience in developing and implementing microservice architectures. Familiarity with cloud security, application, database and api architecture best practices. Computer Science or Relevant Degree Any of the three-certification listed below: Microsoft Certified: Cybersecurity Architect Expert Microsoft Certified: Azure Security Engineer Associate Trend Micro Certifications Microsoft Certified: Identity and Access Certified Data Management Professional (CDMP) AWS Certified Solutions Architect: Validates ex Skills and Competencies: Understanding of cybersecurity frameworks (e.g., NIST, ISO 27001) and compliance requirements (e.g., GDPR, HIPAA). Knowledge of designing secure networks, applications, and cloud Architecture, including understanding firewalls, VPNs, and micro service architecture. Understanding of IAM principles, including user provisioning, authentication, and authorization techniques. Familiarity with security tools, such as SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection/Prevention Systems), and endpoint protection. Strong design knowledge and experience working with Trend Micro Vision One, XDR platform, email security, EDR, email security, PAM, IPS, WAF and DLP technologies. Strong design and supporft on experience working with Azure/AWS security controls such as Defender, Purview, IAM, Entra ID etc.. The ability to verify solutions and gain assurance that they are fit for purpose through demonstrable evidence of controls and testing Strong understanding of the changing threat landscape and how this may affect our systems The ability to challenge concerns and report through appropriate channels Self-drive, motivation and the ability to work independently to deliver expected outcomes Strong analytical and report writing skills API Security Understanding of API Protocols: Knowledge of REST, SOAP, and GraphQL. Authentication and Authorization: Familiarity with OAuth, JWT, and API keys. Threat Protection: Implementing rate limiting, IP whitelisting, and DDoS protection. Data Encryption: Ensuring data is encrypted in transit and at rest. API Gateway Management: Experience with tools like Azure API Management, Kong, or Apigee. Azure Architecture Azure Services: Proficiency with Azure services such as Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, and Azure Storage. Networking: Understanding of Azure Virtual Networks, Subnets, and Network Security Groups. Security Best Practices: Implementing Azure Security Center recommendations and Azure Policy. Infrastructure as Code (IaC): Experience with ARM templates, Bicep, or Terraform for deploying Azure resources. Monitoring and Logging: Using Azure Monitor, Log Analytics, and Application Insights for tracking and diagnosing issues. Identity and Access Management (IAM) Azure Active Directory (AAD): Deep knowledge of AAD, including user and group management, conditional access policies, and identity protection. Role-Based Access Control (RBAC): Implementing and managing RBAC in Azure to control access to resources. Single Sign-On (SSO): Configuring SSO for applications using AAD. Multi-Factor Authentication (MFA): Enforcing MFA for enhanced security.