1473 Complaint Handling Jobs - Page 16

Job Role : • Managing Customer queries. • Handling discrepancies and customer complaints/Queries received through mails. • Handling complete non-voices process for customer service activity. • Responsible for business understanding and process management. Managing quality and process authentication. Key Responsibilities : •Strong analytical and problem solving skills. •Ability to work in a turbulent and unpredictable environment. •Accelerated learning skills and intimate knowledge of the Products/service offered.

Job Summary: We are looking for an experienced Dealer RTO Registration Manager to oversee and streamline the vehicle registration process at the Regional Transport Office (RTO) . The role requires managing the registration, ensuring compliance with RTO guidelines, and maintaining a seamless process for vehicle registration, road tax, and other regulatory requirements. The ideal candidate should have a strong understanding of RTO procedures, excellent leadership skills, and the ability to work efficiently with government authorities and internal stakeholders. Key Responsibilities: Lead and manage the RTO registration. Oversee end-to-end vehicle registration processes, ensuring timely completion. Ensure compliance with all RTO rules, state regulations, and documentation requirements. Liaise with RTO officials to handle approvals, escalations, and ensure smooth processing. Monitor and maintain accurate records of vehicle registrations , road tax payments, and legal formalities. Coordinate with sales, finance, and insurance teams to ensure seamless registration. Manage vehicle transfers, hypothecation, de-hypothecation, and re-registration processes. Train and guide team members on RTO regulations and documentation procedures . Keep updated with changes in government policies, fees, and registration norms . Implement process improvements to enhance efficiency and customer satisfaction. Address customer queries and concerns regarding registration timelines and procedures. Required Skills & Qualifications: Bachelors degree (preferred) or relevant diploma in administration/automotive field. Minimum 5 years of experience in RTO registration, automobile dealership,or a similar field. Strong knowledge of RTO registration rules, vehicle documentation, and legal compliance . Excellent leadership, communication, and team management skills. Ability to coordinate with government officials and dealership stakeholders. Proficiency in MS Office (Word, Excel) and RTO registration portals . Strong organizational skills with attention to detail and ability to meet deadlines . Experience in handling bulk vehicle registrations for dealerships is a plus. Perks & Benefits: Competitive salary & performance incentives Travel allowance (if applicable) Career growth opportunities Training on new RTO policies and compliance updates

•5-6 years' experience in professional experience in medical device regulatory , Experience with systems for quality management, product development, and follow-up of procedures. •Responsible for Quality compliant Investigation. • Evaluation of compliant event and device allegation of customer and determine adverse event or report failure. • Investigating the Complaints and prepare technical investigation summary as per the GDP. • Investigating and Failure analysis of Recalled products and devices, Identifying the root cause and analysis of CAPA, Codes of failure. •Be able to handle ad-hoc changes in priority/planning and independently. •Be able to think from customer expectation perspective •Be able to work in different teams simultaneous

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth. Key Role: Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients. Key Deliverables: 1) Strengthening client relationships 2) Enhancing client satisfaction 3) Improving client retention and contract renewals (GR & Govt. Tender sites) 4) Preparing and analyzing MIS reports 5) Maintaining and improving CRM processes 6) Enhancing personal skills (Advanced Excel, interpersonal skills) Responsibilities: 1) Regular client communication to build rapport 2) Ensuring smooth employee lifecycle processes and timely invoicing 3) Understanding and resolving customer complaints efficiently 4) Updating and managing customer complaints tracker 5) Monitoring customer feedback and identifying areas for improvement 6) Tracking contract renewals for special projects (Pan India) 7) Managing CRM-related documentation and database 8) Training team members on CRM best practices 9) Identifying and implementing process improvements 10) Self-development through skill enhancement Note: This role requires scheduled client visits across PAN India. Please apply only if you are comfortable with extensive travel.

Kindly share references on sv15@svmanagement.com Location: -Hubli, Bangalore, Bellary Role:- Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business. This effort is aimed at establishing as a strong industry player and securing the leading market share. Role & responsibilities Manage and supervise service operations within the territory, ensuring compliance with quality standards and service level agreements. New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution. Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed. Product campaigns Drive the dealerships in completion of product campaigns for the vehicles involved. Warranty and process audits at dealerships to ensure process adherence. Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.. Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive. Preferred candidate profile Minimum Years of experience: 5 to 8 yrs of relevant experience in Auto industry (CV)

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CHAT SUPPORT EXECUTIVE PROCESS- CHAT PROCESS. LOCATION- NOIDA SECTOR 62 & 63. ROLES AND RESPONSIBILITIES-` *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers . ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. SALARY- FRESHERS: UPTO 18k CTC EXPERIENCED: UPTO 23k CTC PERKS AND BENEFITS-PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Anuj Gautam (9214602997) (HR Executives) ShiningStarsITPL. #jobs2025#domesticvoice#bpo#bpovoice#freejobs#immediatejoiners#workfromoffice #noida #noidajobs#noida#domesticprocess #communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess#inboundcalls

- Develop an entrance strategy for cold calling, qualifying and effectively connecting with prospective business partners. - Setting up meetings with potential clients and listening to their wishes and concerns. - Create and drive a sales plan strategy that successfully meets sales revenue targets and initiatives. - Utilize internal tools to negotiate market freight rates for customers. - Negotiate/close deals and handle complaints or objections. - Maintain consistently positive interactions to nurture customer relationships. - Take ownership of customer issues and follow-through till resolution. - Gather feedback from customers or prospects and share with internal teams. - Follow up and monitoring customer outstanding payment.

Hiring Alert Senior Executive (Contact Centre, Live Chat) Location: Gurgaon DLF, Cyber City CTC: Up to 5.5 LPA Experience: 1+ Years (Mandatory) Preference: Female Candidates Only Drive Date: Tomorrow (22 Aug 2025) About the Role: We are looking for a Senior Executive Contact Centre (Live Chat) to manage social media requests from our credit card holders, ensuring timely resolution of service queries, complaints, and escalations. What You’ll Do: Handle customer service requests & complaints via social media within agreed SLAs. Provide real-time responses on social media, safeguarding brand reputation. Liaise with Sales, Marketing, Risk, Product, Pricing & Collections teams for customer-centric resolutions. Track, map & allocate pending volumes with strict process adherence. Work on escalations/early warning triggers to prevent avoidable issues. What We’re Looking For: Minimum 1 year of experience in ORM / Social Media Response / Content Management . Strong problem-solving & analytical ability . Excellent stakeholder management skills. Ability to maintain quality, productivity, and adherence to TATs. Why Join Us? Robust wellness & wellbeing program for mental and physical health. Comprehensive insurance & health benefits (medical, dental, OPD, annual health check-ups). Inclusive, diverse & gender-neutral workplace culture . Structured rewards & recognition program . Opportunities for continuous learning & development . If you’re a motivated professional with a passion for customer service and social media engagement, apply now and be part of our exclusive walk-in drive tomorrow!

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Customer Relations Intake Specialist will play a vital role in managing complaints and service requests. Here the key responsibilities include: Logging Correspondence: Use Dynamics (the system) to log correspondence related to complaints and inquiries. Create cases for efficient tracking and resolution. Handling Complaints: Receive complaints through various channels (Email, Mail, Fax, etc.). Handles the complaints from customers, authorized third parties, attorneys, MRC executives, and regulatory bodies. Ensure timely handling of all complaints and service requests. Set up cases in the system for proper tracking. Adhere the Compliance: Adhere to regulatory timelines for acknowledging complaints. Assign complaints to the appropriate business processes based on their nature. Collaborate with cross-functional teams to resolve issues. Contribute to improving overall customer experience. Qualifications: Bachelor s degree or equivalent combination of education and related work experience. Experience in Mortgage and Customer Services is advantageous. Effective verbal and written communication skills. Ability to draft concise and accurate correspondence Job Requisition ID: 024175 Job Category: Customer Relations Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s):

BRICSPACES PRIVATE LIMITED is looking for Salse Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

- Develop an entrance strategy for cold calling, qualifying and effectively connecting with prospective business partners. - Setting up meetings with potential clients and listening to their wishes and concerns. - Create and drive a sales plan strategy that successfully meets sales revenue targets and initiatives. - Utilize internal tools to negotiate market freight rates for customers. - Negotiate/close deals and handle complaints or objections. - Maintain consistently positive interactions to nurture customer relationships. - Take ownership of customer issues and follow-through till resolution. - Gather feedback from customers or prospects and share with internal teams. - Follow up and monitoring customer outstanding payment. Location: Across (Chennai, Delhi, Bangalore)

Job Description Grievance Officer Role Summary: The Grievance Officer is responsible for overseeing customer grievance redressal processes in compliance with internal policies and regulatory guidelines. This role includes managing complaints received through various channels, including the RBIs Complaint Management System (CMS) portal, ensuring timely resolution, coordinating with internal teams, and maintaining records for audits and regulatory reporting. Key Responsibilities: 1. Grievance Redressal & Case Management Receive, log, investigate, and resolve customer complaints in a timely and professional manner. Handle complaints across channels – Email, Calls, Legal Letters. Act as the escalation point for unresolved or high-risk customer issues. Ensure complaints are addressed within defined TAT (Turn-Around-Time) and SLA (Service-Level Agreement). 2. RBI CMS Portal & Regulatory Platforms Manage end-to-end handling of complaints on the RBI Complaint Management System (CMS) portal. Draft timely and accurate responses to RBI and other regulators. Coordinate with business, legal, and compliance teams to gather data and resolve issues flagged on the CMS portal. Ensure adherence to RBI timelines and guidelines in each response. Track and analyze trends in regulatory complaints. 3. Documentation & Reporting Maintain updated records of complaints, resolutions, escalations, and regulatory replies in CRM. Prepare daily/weekly/monthly reports on complaint status, root cause analysis, and pending cases. 4. Policy & Compliance Ensure that grievance redressal is in line with RBI and company guidelines. Stay updated with regulatory changes and ensure alignment of internal processes. Conduct periodic reviews of grievance handling SOPs and recommend improvements. Ensure all responses are compliant, customer-centric, and documented. 5. Stakeholder Management Liaise with internal departments (collections, legal, customer support, etc.) for case resolution. Provide support to the legal team in regulatory and litigation-related matters. Coordinate with NBFC partners, LSPs, and other stakeholders for inter-company grievance cases. Skills & Qualifications: Graduate/Postgraduate in Law, Business Administration, or a related field. 3–6 years of experience in grievance handling, preferably in NBFCs or banks. Strong understanding of RBI/NBFC grievance redressal guidelines and compliance framework. Experience with the RBI CMS portal is mandatory. Excellent written and verbal communication skills. Ability to handle pressure and work with cross-functional teams

Post/After-Sales Executive We are seeking a dedicated and customer-focused After-Sales Executive to join our team at Nature Homes. The ideal candidate will be responsible for ensuring exceptional customer satisfaction after the sale has been made, managing the post-sales process, and maintaining long-term client relationships. Key Responsibilities: Serve as the primary point of contact for customers after the sale is completed. Address client queries, concerns, and service requests in a timely and professional manner. Coordinate with internal teams (construction, maintenance, finance, legal) to ensure prompt resolution of customer issues. Oversee the handover process, ensuring all documentation, snag lists, and final inspections are completed. Maintain detailed records of customer interactions, service requests, and resolutions. Conduct follow-up calls and visits to ensure customer satisfaction and address any outstanding issues. Manage warranty claims and coordinate repairs or replacements as necessary. Collect customer feedback and share insights with relevant departments to improve products and services. Assist in developing and implementing customer retention strategies. Ensure compliance with company policies, contractual obligations, and applicable regulations. Qualifications & Skills: Bachelors degree in Business Administration, Real Estate Management, or a related field (preferred). Proven experience in after-sales, customer service, or client relations (real estate sector preferred). Strong communication, interpersonal, and problem-solving skills. Ability to handle multiple client accounts and prioritize tasks effectively. Knowledge of property handover processes, snagging, and warranty management.

Interested Candidates can directly connect me : HR Jasica (8448389902 or jasicakhatri@policybazaar.com) About Policybazaar.com Mission: Make India’s billion-plus households financially safe and secure Vision: A healthy and well-protected India PolicyBazaar.com is India's largest insurance marketplace and a leading fintech player globally. It has backing from a host of investors including the likes of Soft Bank, Info Edge (Naukri.com), Temasek, Tiger Global Management, True North, Premji Invest. The portal started in 2008 with a purpose to educate people on insurance products and has had a significant influence on how insurance is bought in India. It has helped in driving penetration of pure life insurance, health insurance, and such products which were barely bought earlier. What would be the roles and responsibilities • Assisting customers in sale of a range of financial products on call. • Reaching productivity that meets job standards, while working with speed and accuracy. • Meeting and exceeding targets as assigned periodically. • Ability to learn about products and services and describe/explain them to prospects. • Understanding customer requirement and closing sales. • Responding in a timely and effective manner to all internal communication. What we are looking for in a candidate • Should be Confident & Dynamic. • Should have a bent towards Sales. • Excellent interpersonal and listening skills • Good persuasion skill. • Should be efficient in converting customer interest into sales. • Good negotiation skills. • Team Player • Quick learner, creative and achiever. • Passionate about work output Desired Skills and Experience- • Fresher or Experience • Ability to communicate effectively Hindi & English language. • Basic computer skills. What do we offer? • Amazing work culture. • Complete Day shift. • 6 Day working • 1 Roster off • Unlimited Incentives • Good opportunity for career progression.

Pharmahopers Pvt. Ltd. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Builds business by identifying and selling prospects maintaining relationships with clients.

Set up meetings with potential clients and listen to their wishes and concerns. Answer potential clients questions about home improvement projects or goals. Discover and pursue new sales prospects to generate leads and opportunities. Negotiate deals and maintain customer satisfaction by addressing their needs effectively. Reach out to potential customers to demonstrate our services and products via email and phone. Prepare and deliver compelling presentations on products and services. Handle complaints or objections professionally and work toward positive resolutions. Required Skills: Excellent communication and interpersonal skills. Strong ability to identify customer needs and propose suitable solutions. Comfortable with reaching out to customers through various channels, such as phone and email. Proven track record of closing deals and maintaining customer relationships. Adaptability in handling objections and complaints to achieve customer satisfaction.

Excellent written and verbal communication skills Excellent communication skills Knowledge of customer service principles and practices Excellent customer service skills Ability to multitask and prioritize tasks Rotational shifts with rotational offs Perks and benefits Incentives PF&Medical Benefits Cab Service

Hiring: Sales & Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 1 year experience in Sales or Customer Service Fluency in English and Hindi is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 26,000 per month Incentives: Up to 40,000 per month (performance-based) Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT Kanak- 9251688429

Hi Job Seekers, BULK HIRING UPDATE! Job Title: Customer Support Executive / Sales Executive Location: Noida & Gurgaon Salary: For Freshers: Up to 3.0 LPA For Experienced Candidates: Up to 3.6 LPA (Based on experience and communication skills) Key Responsibilities: Handle customer queries via voice and/or non-voice channels. Resolve complaints and provide appropriate solutions and alternatives. Maintain customer satisfaction through professional and timely responses. Document all conversations and follow communication procedures. Eligibility Criteria: Education: Minimum 12th Pass/Graduate in any stream. Experience: Freshers & Experienced candidates both can apply. Communication: Excellent verbal and written communication skills in English is a must . Comfortable with rotational shifts and rotational week offs . Must be willing to work in a 24/7 work environment . Perks & Benefits: Salary: Up to 3 LPA for freshers; up to 3.6 LPA for experienced candidates. Cab Facility: Provided as per company norms. Friendly work environment and career growth opportunities. Paid training provided. Work Mode: Work from Office Shift Timings: Rotational Shifts (Day/Night) Week Offs: Rotational Preferred Candidates: Immediate joiners preferred only. Candidates staying in Noida or Gurgaon . Interested candidates can share there CV on the given numbers: 9453915028 (Anshika Tiwari) 9450957497 (Shrasti Pathak) Please call in between 10:30am - 6:00pm only (rest you can share your CV on whatsapp) Thanks & Regards Anshika Tiwari HR Executive (9453915028) #csa #customersupport #customerservice #bpo #sales #salesexecutive #communicationskills #multinationalbpo #internationalbpo #domesticbpo

Interested Candidates can directly connect me : HR Neetu Mehta (7042547373 or neetumehta@policybazaar.com) Job Title: Customer Service Executive CTC: 2.5-4 LPA Location: Gurugram Experience: 0-5 years Education: Graduation required Freshers with good communication can apply Job Summary: We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires strong communication skills and the ability to handle customer concerns professionally. Key Responsibilities: Handle inbound and outbound customer calls related to insurance queries. Provide accurate information and resolve customer concerns efficiently. Maintain a high level of customer satisfaction by offering excellent service. Update customer records and process requests in a timely manner. Work closely with internal teams to address escalations. Required Skills: Strong verbal and written communication in Hindi and English. Problem-solving skills with a customer-centric approach. Ability to handle high call volume. Basic computer proficiency. Why Join Us? Work with India's leading insurance aggregator. Competitive salary with attractive incentives. Fast career growth and learning opportunities. Supportive and energetic work environment.

We are seeking a motivated and certified Gym Trainer to join our team at [Company Name]. The ideal candidate will conduct fitness assessments, create customized workout plans, and provide one-on-one training sessions to help clients achieve their health and wellness goals. You will also advise clients on nutrition, ensure safe exercise techniques, and promote club programs to enhance member engagement. Key Responsibilities: Conduct fitness assessments and develop personalized workout programs. Monitor client progress and adjust training plans accordingly. Provide one-on-one coaching, emphasizing proper form and injury prevention. Guide clients on nutrition and healthy lifestyle habits. Educate members on gym equipment use and fitness techniques. Stay updated with industry trends and best practices. Address client questions and concerns professionally. Promote club events and programs to increase participation. Qualifications & Skills: 1 to 3 years of experience as a Gym Trainer or Fitness Coach. Relevant fitness certifications are preferred. Strong communication and interpersonal skills. Passionate about fitness and client success. Ability to motivate and inspire clients.

Roles and Responsibilities Manage technical aspects of projects from site execution to completion. Ensure timely resolution of technical queries related to projects. Provide technical services and resolve acoustic and fire safety issues promptly. Supervise project teams during site visits and handle customer complaints effectively. Conduct onsite demonstrations, mockups, and technical evaluations. Desired Candidate Profile 4-8 years of experience in civil or mechanical engineering with expertise in project management. Excellent communication skills for effective collaboration with cross-functional teams. Strong understanding of construction processes, materials science, and building codes. B.Tech/B.E. degree in relevant field (Civil or Mechanical). Key Skills: Drywall Systems, Site Supervision, Contractor Management, Technical Support, Acoustics, Fire Safety, Mock-ups, B2B Support, Project Coordination, Market Intelligence.

What drives us? A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we are building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We are building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years. What will you drive? Resolve customer grievances promptly, accurately, and empathetically to ensure customer satisfaction. Collaborate with internal stakeholders to identify and implement solutions to address customer issues effectively. Adhere to established Standard Operating Procedures (SOPs) and ensure their proper implementation. Identify and address gaps in existing processes, working diligently to improve and streamline procedures. Maintain comprehensive records of customer interactions and resolutions for future reference and analysis. Continuously strive to enhance customer experience by providing proactive support and addressing root causes of grievances. Stay updated on industry best practices and trends to suggest improvements in grievance handling processes. Uphold company values and maintain professionalism while interacting with customers and colleagues alike. Who are we looking for? 2+ years of work experience in customer support and grievance handling Experience in a cross-functional and multi-cultural environment Knowledge of Basic excel skills Stellar written and verbal communication Experience on CRM or ticket management tools like Zendesk is preferred

Ability to handle customer queries via phone, email, live chat, or web-based ticketing system. Coordinate with relevant teams to resolve master data-related issues. Strong problem-solving and escalation skills. Required Candidate profile Minimum one year of experience in BPO The candidate should be a graduate Rotational weekly offs Both male and female candidates can apply For male candidates:- 24x7 Rotational shift

Role: Customer Support Executive. Roles & Responsibilities: - The executive will be the part of the central OTF team. - Candidates will be responsible for E2E analysis and investigation of the business problems. - The insights need to be presented with the stakeholders for the observation identified and taken for the structural solves. NOTE: - English & Hindi is mandatory for this role. - Interested candidates can contact or wats app me their CV's for this number: 9148651089. - BE/B.Tech candidates are not allowed for this job.