1473 Complaint Handling Jobs - Page 18

You will be responsible for handling incoming calls or chats to address customer queries in a professional and efficient manner. Your main tasks will include identifying customer needs, determining appropriate solutions, and providing accurate information about products and services. Additionally, you will need to respond to customer complaints promptly and work towards developing effective solutions to ensure customer satisfaction. It is essential to maintain detailed records of customer interactions, transactions, inquiries, and any other relevant information to track and improve customer service quality. This is a full-time position suitable for both experienced individuals and freshers looking to kickstart their career. As part of the benefits package, you will receive paid sick time and access to the Provident Fund scheme. The work schedule is fixed, with shifts scheduled from Monday to Friday, providing a stable routine for work-life balance. In addition to the regular salary, you will have the opportunity to earn quarterly and yearly bonuses based on your performance and contribution to the team. The ideal candidate should have at least 1 year of total work experience, although this is preferred and not mandatory. The work location for this role is in person, which means you will be expected to work on-site to deliver the best possible customer service experience.,

As an E-commerce Customer Care representative for the website and marketplace, your primary responsibility will be managing customer calls and emails. It is essential to ensure that all customer inquiries and concerns are attended to and addressed promptly. Customer calls should be handled within the designated customer care time on the same day, and all emails need to be replied to within 24 hours with appropriate solutions. Guiding customers seeking support on order placement and following up with them will be part of your daily tasks. Additionally, handling customer complaints promptly and efficiently is crucial. Complaints should be addressed within 3-5 hours, and coordination with the E-commerce team is necessary to ensure resolution. Keeping a record of all complaints and sharing a monthly report on frequently complained areas is also required. Communication and presentation skills are vital in this role. Active listening, gentle communication, and addressing customers in their preferred language (Tamil/English) are essential. It is important to maintain patience and composure during customer escalations and not take things personally. Developing persuasion skills to provide customers with the right information and guide them towards suitable products is key to achieving sales conversion. Maintaining a record of customer calls on a daily basis and sharing a consolidated monthly call report, including any escalations requested by customers, is part of the job. Additionally, ensuring 100% product knowledge to assist customers in choosing the right products and sharing reports on sales conversions made during the month are part of the responsibilities. This position is full-time and open to fresher candidates with at least 1 year of experience in customer support. Benefits include Provident Fund, a day shift schedule, and a yearly bonus. If you are looking to work in a dynamic environment where customer satisfaction is a top priority, this role could be the perfect fit for you.,

As a part of this role, you will be required to visit customer sites to conduct product demonstrations and handle any customer complaints that may arise. This will involve effectively showcasing the features and benefits of the products to potential customers during the demonstrations. In addition, you will be responsible for addressing any concerns or issues raised by customers in a professional and timely manner to ensure a positive customer experience. Your ability to communicate effectively and provide solutions to customer queries will be key to success in this position.,

The role involves conducting outbound call processes, with a target of 100-120 calls per day. You will be responsible for achieving a total of 3 hours of connected call duration by the end of the day. Your primary task will be to address student help and issues over calls, including handling grievances and queries related to academics and curriculum. Additionally, you will be expected to collect feedback from students and manage escalations and cancellations by focusing on student retention. Your responsibilities will also include providing accurate, valid, and complete information using appropriate methods and tools. It will be crucial to handle student complaints effectively, offering suitable solutions and alternatives within specified time limits, and following up to ensure resolution. Adherence to communication procedures, guidelines, and policies is essential. Moreover, you will be required to respond to emails and requests promptly based on the program requirements. Preference will be given to female candidates for this position.,

The Senior Lead Specialist role is crucial within the dynamic and fast-paced Global Privacy Office team. You will work closely with the Chief Privacy Officer (CPO) to implement global and APAC local Data Privacy Frameworks across GGB/GRe. Your responsibilities will include providing first and second line privacy services to GGB/GRe APAC, offering hands-on privacy advice, guidance, and support, particularly in the context of mergers and acquisitions. Your role will involve identifying, articulating, guiding, and assisting GGB/GRe APAC in managing privacy risks and obligations in alignment with Gallaghers" risk appetite. You will need to develop a deep understanding of GGB/GRe APAC business activities as directed by the CPO and establish strong working relationships with key stakeholders within GGB/GRe APAC and Gallagher to gain insights into the business and control environment. Furthermore, you will assist the CPO in implementing the Global Data Privacy Framework and developing any necessary GGB/GRe APAC local Data Privacy Frameworks to minimize privacy risks. Training GGB/GRe APAC colleagues in privacy risk management, maintaining Privacy Risk Registers, providing clear and concise privacy advice through various communication channels, and conducting privacy risk assessments will be part of your responsibilities. You will also be involved in developing playbooks for managing data subject rights requests, handling data incidents and privacy-related complaints, providing privacy practitioner advice on data protection contractual terms, preparing reports and management information, supporting M&A activities, monitoring privacy compliance, and maintaining Records of Processing activities for GGB/GRe APAC. To qualify for this role, you should have a minimum of 3+ years of demonstrable experience in an operational/consultative privacy role, with expertise in privacy risk assessments, transfer impact assessments, and data subject rights requests. Possessing privacy qualifications/certificates such as CIPP/Asia, CIPM, or data protection practitioner certifications is preferred. You are expected to have good practical knowledge of APAC data protection laws and regulations, experience working in a fast-paced environment, strong team player skills, excellent communication abilities, and attention to detail. The role also requires the right to work in India and the ability to travel within and outside of the country. Your role as a Senior Lead Specialist will be instrumental in ensuring privacy compliance, risk mitigation, and data protection within the GGB/GRe APAC environment.,

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will support the manager by supervising the day-to-day coordination of team activities to ensure processes and procedures are completed promptly and consistently in alignment with company goals and regulatory requirements. Your skills in influencing, persuasion, written and verbal communication, teamwork, interpersonal interactions, planning, and organizing will be critical for success in this role. FedEx values a diverse, equitable, and inclusive workforce and is committed to fair treatment and growth opportunities for all employees. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by law, all qualified applicants will be considered for employment. FedEx, a leading express transportation company, is dedicated to delivering outstanding service and business solutions to customers in over 220 countries and territories worldwide. Our success is fueled by our exceptional team of FedEx members who strive to make every customer experience exceptional. The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx, emphasizing the importance of caring for our people to deliver impeccable service to customers and ensure profitability for the future. Reinvesting profits back into the business and our people is a key element of our philosophy, fostering an environment that encourages innovation and high-quality service delivery. Our culture at FedEx is a fundamental aspect of our success, reflected in our behaviors, actions, and activities worldwide. The culture and values at FedEx have been integral to our growth and differentiation in the global marketplace since our inception in the 1970s, setting us apart from competitors and driving our continued success.,

You will be responsible for performing installations, start-ups, maintenance, repairs, and updates of all products within your area of expertise. Additionally, you will assist with other products under supervision. It is important to communicate effectively and accept all operative advice from the Customer Care Center. You will support the service process and ensure optimal performance in all activities related to your area of responsibility. In case of incidents, you are required to escalate them according to defined parameters and inform the Customer Care Center about all escalation issues. Similarly, any escalation issues should be reported to the Regional Service Center. Customer complaints must be documented properly and reported to the CCC. It is essential to ensure the correct use of tools and test equipment and report their usage in any related service report. You must adhere to national and local regulations, safety standards, as well as technical and operational guidelines from Siemens Healthcare. Customer satisfaction should be maintained at the highest level, especially within the framework of Siemens Healthcare Customer Services. All responsibilities and tasks should be carried out as cost-effectively as possible, considering profitability.,

Designation : Operation Executive Experience Required : 2 to 4 years Job Location: Bangalore/Mumbai/Patna/Hyderabad Role & responsibilities * You will be assigned to different sites and locations (multi locations) * Will be responsible for team handling a person who delivers those services (Training, Joining formalities, Attendance etc.) * You will report to Branch Head for day-to-day work * Service Planning & Scheduling * Quality Assurance & Complaint Handling * Identifying Materials and Costing * Service Monitoring and Customer Feedback Preferred candidate profile : * Educational qualification - Graduate/ Post Graduate ( B.Sc ./ M.Sc . Agri Preferred) * Candidate should have Two wheeler * Candidate experienced in pest control or Facility Management Industry is preferred. Perks & Benefits: * Medical Insurance * Term Life Insurance * Provident Fund * Fixed week off * Travelling Allowance Show more Show less

As an Off Roll Employee of an Asset Management Company (AMC), your main responsibilities will include creating a network and exposure in the local market, managing a team of Relationship Managers (RMs) and Business Managers (BMs), overseeing sales activities in the designated area, and acquiring new advisors from local and nearby markets. It is essential that you are AMFI Passed and possess the ability to build strong relationships with advisors. Additionally, you should be able to motivate your team to achieve the desired output effectively. Experience in Business-to-Business (B2B) sales of financial products is highly desirable for this role. Excellent communication skills, basic knowledge of Excel, problem-solving abilities, proficiency in complaint handling, and data analysis skills are also key requirements. You should be adept at handling complaints, providing solutions, and maintaining good interpersonal relations for effective man management. Overall, this position requires a candidate who is proactive, results-oriented, and capable of excelling in a fast-paced environment while demonstrating strong leadership and communication skills.,

We are seeking a Customer Relationship Executive (Female) to effectively manage our customers at Chullikal-Fortkochi, Ernakulam. As a Customer Relationship Executive, you will be responsible for calling customers and encouraging them to make purchases from Abad Foods. Your primary objective will be to meet sales targets while ensuring customer satisfaction. Your duties will include receiving orders from customers and collaborating with the operational team in Kerala branches to guarantee the prompt delivery of products. Additionally, you will be tasked with handling incoming calls, addressing complaints, and escalating issues to the relevant departments for resolution. The ideal candidate for this position should hold a graduation degree and possess relevant experience in a similar role. Female candidates with the required qualifications are encouraged to apply for this full-time, permanent position. In return for your dedication and contributions, we offer benefits such as Provident Fund. If you are ready to excel in a customer-centric role in a dynamic environment, this opportunity at Abad Foods is the perfect fit for you.,

Responsibilities To create network & exposure in local market. Handling Team of RMs/BMs Handling Sales activities in given area. Acquisition of new advisors from local as well as nearby markets. Should be AMFI Passed. Ability to build good relationship with advisors. can apply- Off Roll employees of Asset Management Company (AMC) Ability to motivate team towards desired output. Skills Experience in B2B of financial Products is desirable. Excellent Communications Skills. Should have basic knowledge of excel. Ability to solve the problems and analyze the data. Can handles complaints and provide solutions. Good intra-personal relations for effective man management. Skills: complaint handling,financial products,interpersonal relations,field sales,mutual fund sales,problem solving,b2b sales,fund sales,team management,rsm,basic excel knowledge,area sales,data analysis,excellent communication skills Show more Show less

The role involves organizing sales visits, acquiring new business, and striving to meet monthly targets. You will be responsible for conducting market research to identify selling opportunities and assess customer needs. Additionally, you will actively pursue new sales prospects through methods such as cold calling, networking, and social media. Your tasks will include arranging meetings with potential clients to understand their requirements and concerns. You must also prepare and deliver suitable presentations to clients about the services offered. Regularly reviewing and reporting sales performance to enhance results is a crucial aspect of this role. Negotiating and closing deals, as well as addressing any complaints or objections that may arise, are part of your responsibilities. Collaborating with the team to achieve improved outcomes is essential. Strong communication skills and proficiency in the English language are required. While relevant experience is beneficial, it is not mandatory for this position.,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients" critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift : Night shift Job Responsibilities: The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers. Troubleshoot service-related issues including hardware and software configurations. All contacts are inbound and are technical support only. Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting. Walk customers through common phone hardware and software configurations to maximize service functionality. Provide solutions and resolution resources for customer repair problems. Interface with customers over the phone providing status updates and ensuring service has been restored. Schedule a technician dispatch for on-site service calls when necessary. Escalate appropriate technical issues to upper-level technical support when needed. Technical skills: Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred. 12-18 months experience in technical support, help desk, and/or contact centers. Energy & passion to achieve service results while demonstrating the Spirit of Service for Lumen customers and co-workers. An ability to probe, problem solve and offer the right product solutions to our customers. Strong typing and computer navigation skills with knowledge of Windows. Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously. Experience in complaint handling and resolution. Exemplary oral and written communication skills in English. Strong communication and comprehension skills speak clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament. Other Competencies: - Innovation & Agility - Ownership & Accountability - Communication & Self Awareness - Customer First - Urgency & Courage - Collaboration & Alignment - Celebration & Have Fun - Effective Decisions,

You will be responsible for managing a team of 20 to 25 Field Service Executives (FSEs) at the designated base location. It is essential to have a good understanding of the geographical layout of the base location. Your role will involve team management, providing motivation to the team, and addressing merchants" complaints on a daily basis. As part of your daily tasks, you will need to allocate complaints to the FSEs based on specific pin codes. You should ensure that the complaints are resolved within the defined Turnaround Time (TaT) of a minimum of 48 hours. Additionally, you will be required to coordinate the pickup of devices for return from the merchants by the service team (FSEs). One of your key responsibilities will be to follow up with the team on the status of merchants" complaints and ensure timely resolution. You will also be accountable for monitoring and improving the productivity of the team (FSEs) under your supervision.,

You will be responsible for identifying selling possibilities and evaluating customer needs. It will be your duty to actively seek out new sales opportunities and set up meetings with potential clients. Additionally, you will deliver appropriate presentations on products and services and ensure the availability of stock for sales and demonstrations. You may also be required to participate on behalf of the company in exhibitions or conferences. Your role will involve negotiating and closing deals, as well as handling any complaints or objections that may arise. Collaboration with team members to achieve better results will be essential, along with gathering feedback from customers or prospects and sharing it with internal teams. This is a Full-time, Permanent position with benefits such as cell phone reimbursement, provided food, and internet reimbursement. The work schedule is during the day shift, with the opportunity for a performance bonus. The ideal candidate should have a Bachelor's degree and be willing to work in person at the location in Palghat, Kerala. A willingness to travel 100% of the time is preferred for this role.,

As a Customer Support Executive, your primary responsibility will be to respond to customer inquiries through various channels such as email, live chat, and messaging platforms promptly and professionally. You will be expected to provide accurate information about our products, services, policies, and procedures to assist customers effectively. Handling customer complaints with empathy and efficiency will be a crucial part of your role, with the goal of achieving first-contact resolution whenever possible. In cases where issues are more complex, you will need to escalate them to the appropriate teams while ensuring that you maintain ownership until a resolution is reached. Maintaining a consistently high level of customer satisfaction through clear and effective communication will be essential. You will be required to document all customer interactions meticulously and keep detailed records using CRM tools like Zendesk, Freshdesk, HubSpot, etc. Collaboration with internal departments such as sales, operations, and tech teams will be necessary to address and resolve customer concerns effectively. Additionally, your input in developing FAQs, canned responses, and help center content will be valuable in enhancing the overall customer support experience. This role is available in both full-time and part-time capacities, with the work location being in person.,

A Customer Service Representative (CSR) plays a pivotal role as the primary point of contact for customers, where you will be responsible for addressing inquiries, resolving issues, and ensuring utmost customer satisfaction. Your daily tasks will include responding to customer questions, processing orders, handling complaints, and offering detailed information about the products and services the company provides. Your contribution as a CSR is vital in nurturing positive customer relationships and fostering the overall success of the company. Your key responsibilities will encompass various areas such as engaging with customers through phone, email, or chat to address their inquiries efficiently. You will need to possess strong problem-solving skills to identify and resolve customer issues promptly, escalating complex problems when necessary. Additionally, you will assist customers with order placement, returns, and exchanges while providing accurate details about the company's products and services. As a CSR, you will handle customer complaints with professionalism and empathy, ensuring that customer grievances are addressed effectively. It will be your responsibility to update customer records, maintain accurate information, and recognize opportunities to upsell or cross-sell products and services to enhance sales support. Building positive customer relationships through exceptional service is crucial, and you will collaborate with team members to streamline processes and enhance the overall customer experience. To excel in this role, it is essential to stay informed about company policies, products, and services to provide customers with up-to-date information. This position offers both full-time and part-time job types with benefits including Provident Fund. The work schedule involves day shifts, and the work location is in person. Join us as a Customer Service Representative and be a key player in delivering outstanding customer service while contributing to the growth and success of the company.,

As a member of the Corporate and Investment Banking team at DBS, your role will involve providing a full range of commercial banking products and services to corporate customers. This includes managing cash flow, time deposits, trade finance, working capital finance, term loans, and foreign exchange transactions. By maintaining strong relationships with customers in the region, you will play a key role in account management, service differentiation, product development, and adherence to rigorous credit standards. Your primary responsibility will be to support Relationship Management teams by assisting in various activities such as preparing and submitting Credit Memos, completing documentation formalities, assisting in client onboarding and KYC reviews, and following up on overdue accounts. You will also be required to provide client servicing, identify early warning signs in the portfolio, manage existing client portfolios, and explore cross-selling opportunities for other banking products. Key responsibilities will include preparing accurate credit proposals, maintaining close relationships with the Business Unit to ensure deliverables are met, conducting need-based customer meetings to understand business risks, cross-selling additional banking products, monitoring portfolio irregularities, ensuring regulatory compliance, managing customer satisfaction levels, controlling portfolio quality, and communicating key messages to customers. To excel in this role, you should possess good written and oral communication skills, a strong academic background, self-motivation, adaptability, a creative mindset, and strategic thinking abilities. Your ability to collaborate with internal teams, adhere to risk management guidelines, and maintain high standards of customer service will be crucial in achieving success in this position.,

As a Territory Sales Manager in Mass Retail at Airtel, you will be at the forefront of the business for an entire territory, responsible for driving sales and ensuring end-to-end customer service. Your role will involve increasing market share, revenue, and executing the Go-To-Market (GTM) strategy. Additionally, you will engage with channel partners to enhance business for Direct-to-Consumer (D2C) mass retail. You will be reporting to the Regional Mass Retail Head and will be supervising a team of 6 to 7 direct reports and indirectly managing the same number of employees. Your key responsibilities and accountabilities will include: Sales Management: - Driving revenue growth by focusing on new and existing channel partners - Expanding the company's footprint within the territory - Optimizing the sales and distribution network to enhance market penetration - Strengthening the distribution ecosystem by increasing Below-The-Line (BTL) activities Customer Experience: - Implementing processes to enhance overall customer experience and satisfaction - Ensuring compliance with policies and processes by channel partners - Leading timely closure of service request loops and handling complaints Stakeholder Management: - Managing and expanding channel/distributor network through incentives and grievance redressal - Forming partnerships and training partners on product features and sales techniques - Implementing active relationship management programs and negotiating agreements with partners People Management: - Leading the territory team and updating their knowledge base - Managing the team responsible for installing, servicing, and repairing structures - Conducting trainings for team member development - Maintaining strong relationships at all levels across the organization You should possess a full-time graduate degree and preferably an MBA/PGDM. With at least 2 years of experience in sales, preferably in the Telecom/FMCG industry. Key interactions will include internal Zonal/Area Sales Managers, Field Sales Executives, and external Urban/Rural Promoters and Channel Partners. Your technical competencies should include proficiency in sales and marketing techniques, as well as basic knowledge of MS Office applications. Join Airtel and be part of a team that aims to create limitless impact, ownership, and careers. #BeLimitless.,

As a Guest Services Agent (GSA) working in the Hotel, Motel, and Resort Desk Clerks career category, you will be responsible for various tasks to ensure the smooth operation of guest services. Your primary focus will be on maintaining financial accountability, operational efficiency, and personnel management within the establishment. In terms of financial responsibilities, you will be required to conduct regular inventories of linen, amenities, and minibar supplies under the guidance of team leaders. It is essential to minimize wastage and spoilage of supplies and amenities while utilizing all equipment correctly to prevent any damage. Operationally, you will need to execute assigned duties according to operational standards. It is crucial to effectively communicate guest preferences and complaints to Team Leaders, ensuring they are duly recorded. Additionally, strict adherence to safety and security measures is imperative for the well-being of guests and staff. Regarding personnel management, you must adhere to all organizational policies and procedures. Attendance at all scheduled training sessions is mandatory to enhance your skills and knowledge. Compliance with organizational grooming standards is essential to maintain a professional appearance. Furthermore, you are expected to address any associate complaints or issues promptly and effectively. By fulfilling these responsibilities diligently, you will contribute to the overall guest satisfaction and operational efficiency of the establishment. Your role as a Guest Services Agent plays a vital part in ensuring a positive experience for all guests and maintaining the high standards set by the organization.,

As the F&B Manager, you will be responsible for overseeing all food and beverage operations to ensure the delivery of an exceptional guest experience. Your main objectives will be to forecast, plan, and manage all F&B outlets, staff, and finances in order to optimize sales and revenue through customer satisfaction and employee engagement. Your primary focus will be on guest satisfaction, aiming to exceed guest expectations and maximize guest satisfaction scores by handling complaints effectively and providing proper service recovery. You will be tasked with maintaining high service standards, both externally with guests and internally with staff, anticipating customer needs and proactively addressing any concerns. Staying abreast of industry trends will be crucial, as you will be expected to make recommendations to enhance the competitive standing of the F&B outlets. Collaboration with the head chef and kitchen staff will be necessary to ensure the smooth operation of the kitchen, develop quality menus that align with business objectives, and achieve budgeted food costs. Your role will also involve fostering employee satisfaction through effective leadership and motivational techniques to enhance productivity and job satisfaction among your team members. Recruitment, training, and performance appraisals will be part of your responsibilities in building a strong and talented workforce. Effective coordination with other departments will be essential to ensure seamless operations and achievement of departmental goals. Communication with your immediate supervisor regarding any significant issues or developments will be vital to maintain transparency and address challenges promptly. You will be expected to implement cost control measures to minimize breakage and pilferage, as well as develop revenue management strategies to achieve revenue and profit targets. Setting clear targets, KPIs, schedules, policies, and procedures will be key to driving revenue growth and operational efficiency. Ensuring compliance with health and safety regulations will be imperative to maintain a safe and secure environment for guests and staff alike. Your commitment to upholding policies and regulations will contribute to the overall success and reputation of the F&B operations.,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift :Night shift Job Responsibilities: The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers. Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support only. Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Technical skills: Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred. 12 18 months experience in technical support, help desk, and/or contact centers. Energy & passion to achieve service results while demonstrating the Spirit of Service for Lumen customers and co-workers An ability to probe, problem solve and offer the right product solutions to our customers. Strong typing and computer navigation skills with knowledge of Windows. Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously. Experience in complaint handling and resolution. Exemplary oral and written communication skills in English. Strong communication and comprehension skills speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament. Other Competencies Innovation & Agility Ownership & Accountability Communication & Self Awareness Customer First Urgency & Courage Collaboration & Alignment Celebration & Have Fun Effective Decisions Show more Show less

Role & responsibilities : Working with a leading MNC to Carry out the installations, commissioning and attending the service calls and technical support. Should have knowledge about Electrical & Pneumatic drawings & specifications, VFD Programming, Sensors, Card system replacement, Instrumentation selections, Estimation, Application development, FAT, Installation & commissioning, Preparation of Internal test Reports, Circuit diagrams & drawings & commissioning reports, remote support to the machines. Coordinate installations with Head office and field maintenance, support, Preparing service & AMC quotations with appropriate terms & conditions & submit it to customers. Marketing of AMC for the machine and achieving the targets. Responsible for collection of service payments from customers Completing the service documentation, manuals and testing activities to ensure compliance with specifications, codes, and requirements. Carry out, inspect installations and observe operations, follow up ensure conformance to design and equipment specifications and compliance with operational and safety standards. Supervise and train customers operation team members as necessary. Investigate and test vendors and competitors' products. Overseas Installation/Service support Coordination and visit if required. Prepare and study technical drawings, specifications of electrical systems, to ensure that installation and operations conform to standards and customer requirements. Investigate customer complaints, determine nature and extent of problem, and recommend remedial measures. Assist in developing capital new equipment and major repairs. Develop spare parts and service budgets, estimating costs and forecast. As instructed by reporting manager and management. Preferred candidate profile : Degree in Mechanical/Electrical/Instrumentation Engineering Minimum 4-10 years working experience in Service and start up of capital equipment Willingness to travel Good English & communication skill is a must Additional relevant language skills are of advantage Perks and benefits : Opportunities for overseas training Dynamic and dedicated team with newly developed office and plant, Future-oriented workplace with flat hierarchies and a good working atmosphere Performance-based compensation with Gratuity, Group Insurance, Performance bonus Continuous training support in and from Germany

Tejfire Safety India Pvt Ltd is looking for Sales Co-ordinator to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Tejfire Safety India Pvt Ltd is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams