1473 Complaint Handling Jobs - Page 20

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The purpose of this role is to oversee the dispatch of engineer visits, schedules and communicate with customers to ensure timely visits. Utilizing our world-class scheduling system, you will manage any customer visits at risk of not happening. The Real-Time Workflow Tier 1 Specialist ensures operational efficiency and service level compliance by managing workflows, supporting field operations, and improving customer experience through proactive decisions and escalations. In this role, you will be responsible for effectively communicating with our customers. Utilizing our world-class systems and collaborating with our Home Service, Planning, Business, Sales and Service teams, you will swiftly and efficiently resolve issues, embodying our "one and done" culture. Your expertise in customer communication and complaint handling will complement the tools at your disposal, ensuring we fulfil our customer promises, get unhappy path visits back on track, providing a first-class service to our engineers and customers, ensuring we get the right engineer to right job, when our customers need us. What are we looking for Coordinate and communicate effectively with internal teams and external customers through telephony and Live chat to ensure timely resolution of issues and seamless information flowManage challenging visit journeys and contact customers to confirm visit date suitability.Help manage day-to-day engineer activities, mainly including handling requests from the Onshore RTWFS Tier 2 & Field requestsOversee customer journeys requiring additional support and attention.Respond to internal customer inquiries and manage expectations effectively.Support ad-hoc requests from various business areas and keep stakeholders informed.Represent the Real Time Workflow Team in various meetings.Monitor, Amend, control & highlight Area PerformanceAssist with responding to high priority and/or complex client requests to ensure that requests are handled quickly, correctly and appropriatelyRespond to Client queries and escalations on email & PhoneProvide daily updates to Field Managers and internal reports regarding routing-related issues, at-risk jobs, and incomplete activities.Assist with team-specific activities, including Mailbox & MS teams group channelAssist with monitoring team and individual area performanceExperience:2+ years in dispatch and field services. Excellent Customer Communication Skills, proficiency in complaints handling, experience in case management, and ability to manage multiple workstreams.Education:Any Graduates, however, ask for a passion for learningTechnical Skills: Proficiency in customer management and field services systemsCommunication:oExcellent English verbal and written communication abilities, exceptional interpersonal skills.oGood understanding of UK geography to support region-specific tasks and communication.Collaboration:Excellent stakeholder management skills to raise issues and ensure KPIs are met, balancing business needs. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for 2.What are you looking forWe are looking for candidate with experience in Life-Annuity Claims and Policy admin services financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfersLife , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with clientCandidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualification Any Graduation

Responsibilities: * Manage customer complaints & queries via phone, email & chat * Ensure high levels of customer satisfaction through effective handling * Lead customer support team with focus on telecalling & chat processes

Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Handling RBI exclations on Desk. All such Grievances are entered into our Complaint Management System for further resolution. Nodal Officer is a representative of Customer and ensures appropriate resolution by interfacing with different functions within credit Card. Interested candidates call me 8447044349

Godrej Constructions Godrej Constructions mission is to create a world where nature and progress can co-exist harmoniously. From producing greener construction materials to solving the pressing issue of construction waste, Godrej Construction is present in every stage of the real estate development life cycle. The services offered by Godrej Construction include manufacturing sustainable construction materials, providing environmental engineering solutions, and helping deliver holistic spaces to customers through our construction and civil engineering services, as well as horticulture and landscape management. The lean manufacturing culture encourages the elimination of waste, creates better value, and ensures faster delivery. The business also leases out and maintains commercial properties, catering to clients of different sizes and needs across industries. Its engineering expertise enables it to build and fit-out office spaces according to client specifications. Godrej Construction also has a ready-mix concrete plant and a well-equipped central concrete laboratory to ensure consistency and quality. Focused on the environment, all Godrej Construction projects bear the Indian Green Building Council (IGBC) certification. Godrej Construction is the only corporate in India with a globally certified Environment Management System. Key Result Areas: 1. Managing Customer Care Centre Operations at Pune RMC. 2. Managing timely delivery of orders. 3. Post Pour Customer Feedback 4. Key Customer Management 5. Pre and Post CRM 6. Organizational Imperatives Job Description: The position is for RMC unit of Godrej Construction business. The incumbent would be responsible for the following: 1.Managing Customer Care Centre Operations at Pune RMC. - Understand Customer Requirement on phone calls, Record the Orders, Update the customer about the status of Ongoing Orders - Understand all the operations related to RMC Web Portal System - Take the status of Raw Material, Transit Mixer, and Plant availability. - Managing the Team of CCC Operators 2. Managing timely delivery of orders. - Daily Order Planning orders along with Sales and Operations Team - Ensure Effective Order Scheduling Through RMC Web Portal - Understand use of Map my India Portal and should be able to create geofencing of new site on the portal. - Should know how to make the mark the latlong in RMC Portal and ensure that customer can see the GPS Tracking of vehicles on the Mobile App. 3. Post Pour Customer Feedback - Know all the features of Go Tuff App and know how to register the customer on the portal. 4. Key Customer Management -Record Customer grievances. Forward them to concern team. Connect the customer to the required team if required - Know the priority of the customers. - Keeping rapport with customers and follow up for daily requirements. 5. Pre and Post CRM - Should be able to check in the LN whether the customer is blocked or Live, New Sales Orders, Line availability is Sales Order. - For all rejections follow the Process of Reporting 6. Organizational Imperatives - Driving organization wide initiatives like Business Excellence, IMS, GRACE. - Understanding and ensuring compliance with all statutory requirements and internal processes. REQUISITE QUALIFICATION Essential: Graduate in any discipline REQUISITE WORK EXPERIENCE Essential: Minimum 3 years of work experience in RMC industry

Responsibilities Ensure that all tables in your assigned section are served promptly, with attention to detail and guest satisfaction. Coordinate with the kitchen and bar staff to ensure that food and drink orders are accurate and delivered on time. Train and assist junior service staff, providing guidance on service standards and guest interaction. Assist in setting up the dining area before service, including table settings and ensuring that all necessary materials are available. Resolve minor guest concerns during service, escalating issues to senior staff when necessary. Be prepared to adjust your responsibilities or tasks as instructed by the Senior Captain or Restaurant Manager. Education Graduate, Degree in Hotel Management Location - Khar Road West, Mumbai

Role & responsibilities: Customer service executives will be responsible for handling customer complaints and concerns. Should have skills of which will enable them to understand and resolve issues. They should be able to analyse the cause of the problem and resolve the same. The role likely involves managing customer inquiries, resolving issues, and ensuring a positive customer experience. They will also be responsible for maintaining customer records, handling complaints, and providing product or service information. Additionally, they might play a key role in implementing customer service strategies to enhance satisfaction and retention. Preferred candidate profile Hindi/Marathi, Hindi/Tamil and Hindi / Malyalam language is Mandatory

Role & responsibilities: Customer service executives will be responsible for handling customer complaints and concerns. Should have skills of which will enable them to understand and resolve issues. They should be able to analyse the cause of the problem and resolve the same. The role likely involves managing customer inquiries, resolving issues, and ensuring a positive customer experience. They will also be responsible for maintaining customer records, handling complaints, and providing product or service information. Additionally, they might play a key role in implementing customer service strategies to enhance satisfaction and retention. Preferred candidate profile Hindi/Marathi, Hindi/Tamil and Hindi / Malyalam language is Mandatory

Responsibilities: * Manage salon operations: customer service, staff supervision, inventory control,client billing. * Ensure client satisfaction: complaints handling, hygiene standards * Candidate should know basic Kannada,Tamil,Hindi & English. Annual bonus

As a Tourism Assistant based in Mumbai, Maharashtra, you will play a key role in assisting clients with selecting, booking, and customizing travel packages to suit their individual needs and preferences. Your responsibilities will include providing expert knowledge on various destinations, local attractions, accommodations, and activities. You will be responsible for coordinating reservations for hotels, flights, transportation, and tours, ensuring seamless travel experiences for clients. In this role, you will be expected to respond to customer inquiries via phone, email, or in-person, delivering exceptional customer service at all times. It is crucial to maintain accurate records of bookings, customer preferences, and travel arrangements. Handling customer complaints or issues professionally is essential to ensure a positive customer experience. To excel in this position, staying up-to-date with industry trends and new travel destinations is vital. You will also be involved in the creation and distribution of promotional materials for travel packages and tours, collaborating with vendors and partners to enhance the overall travel experience for clients. The ideal candidate for this role should have previous experience in the tourism, travel, or customer service industry. A Bachelor's Degree in Tourism or a Bachelor's Degree in any stream along with a Diploma or Post Graduation Degree in Travel & Tourism is preferred. Strong communication and interpersonal skills, attention to detail, and excellent organizational abilities are essential. The ability to multitask and work efficiently in a fast-paced environment is crucial, along with knowledge of popular travel destinations, attractions, and travel trends. Proficiency in using booking systems and MS Office (Word, Excel) is also required. You should have a minimum of 2 years of working experience in Tour Operation/Travel Agency Firms or 1-3 years in customer service, hospitality, or administrative roles, with direct experience in travel bookings, itinerary management, or assisting with tours. This is a full-time position with benefits that include health insurance and provident fund. The work schedule is during day shifts, and the work location is in person. If you are passionate about the travel industry and possess the necessary qualifications and experience, we encourage you to apply for this exciting opportunity.,

You will be responsible for forecasting goals and objectives for the department, while striving to meet them. Your key tasks will include monitoring the managerial work in the body shop, motivating and monitoring the performance of body shop employees, and directing and scheduling their work. Building and maintaining good relationships with insurance surveyors and customers to encourage repeat and referral business will be crucial. You will also be required to implement an aggressive marketing plan to increase body shop business. Providing fair estimates on costs and time required for body work and following up on parts department orders are essential tasks. Monitoring the progress and completion of vehicles in the shop to ensure proper repair and safety procedures are followed is a key responsibility. You will need to maintain high-quality service repairs, minimize comebacks, and conduct periodic spot checks of completed jobs for thoroughness and quality. Handling customer complaints promptly and in accordance with dealership guidelines is important. Your duties will also involve monitoring paper flow to ensure all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties. Preparing final billing for completed repair orders, controlling accounts receivables for body repair work, and ensuring proper safety equipment is available and used correctly are part of the role. You will need to monitor the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value. Employee facilities include attractive salary packages, performance incentives, EPF benefits, regular appraisals, continuous training and development, clear career paths for growth, and staff accommodation for outstation candidates. This is a full-time, permanent position with benefits including cell phone reimbursement and provident fund. The work schedule is during the day, and the location is in person.,

The main objective of this position is to develop revenue generation opportunities within the existing clientele while establishing a robust Customer Retention strategy to ensure consistent growth and maintain positive relationships with customers. This role falls under the Sales & Marketing department and reports directly to the Director, with close coordination with the Sales & Marketing Team, Plant, and Finance departments. The job locations for this role are Ahmedabad and Kolkata. Candidates for this position are required to have a PGDM/MBA in Sales & Marketing or a Graduation degree in BBA/BBM or BTech. Key responsibilities include building and nurturing strong relationships with existing customers to drive sales and enhance customer lifetime value. The individual will design and execute Customer Retention Strategy and Programs, optimize business plans and strategies to achieve sales targets, and manage budgets for the Sales Team. Additionally, they will work on customer segmentation, collaborate with customers to understand their needs, identify growth opportunities, and effectively communicate the value of products. The role involves coordinating with customers for various purposes such as repeat orders, price revisions, and delivery schedules, as well as managing sales order processes and customer complaints. The individual will also be responsible for generating reports on Business KPI performance, providing visibility into the sales pipeline, and daily calendar planning. This position requires a deep understanding of specific geographies and industry trends. The candidate will be involved in forecasting, KPI reporting, and strategic planning, as well as managing customer communication programs and tracking their performance. Proactively engaging with customers, coordinating with internal teams, and ensuring smooth delivery processes are also key aspects of this role. The salary for this position is competitive and offers the best in the industry. It falls under the Job Category of Sales & Marketing.,

Position Summary: The ideal candidate will be responsible for driving comprehensive Quality Assurance initiatives across in-process inspection, final product quality, and supplier quality systems. This role also includes leading Industry 4.0 digital transformation projects , focusing on machine and process connectivity. The position demands a strategic thinker with a strong foundation in quality systems, statistical analysis, and regulatory compliance, committed to fostering a zero-defect culture and operational excellence. Key Responsibilities: Develop, implement, and sustain quality standards to enhance in-process, supplier, and final product quality; proactively identify quality issues and recommend corrective actions. Analyze rejections and defects using statistical and analytical tools; implement effective countermeasures to eliminate root causes and prevent recurrence. Lead and execute Industry 4.0 digitalization projects , enabling machine and process connectivity to enhance traceability, quality monitoring, and process control. Establish and maintain a robust Quality Management System (QMS) in alignment with corporate standards, ISO 9001:2015, regulatory requirements, and industry best practices. Oversee document control, change management, and supplier quality processes , including supplier audits, development, and performance monitoring. Conduct thorough root cause analysis and CAPA implementation for non-conformances, with a focus on long-term resolution and continuous improvement. Design and manage an effective internal audit program , ensuring team competence through regular training and adherence to quality standards. Execute validation master plans for new and existing equipment, manufacturing processes, sterilization methods, and test protocols, ensuring compliance and reliability. Ensure adherence to cleanroom practices and quality protocols, promoting a culture of accountability and zero defects across all operational teams. Monitor and evaluate process changes , perform statistical process control studies, interface with customers on quality matters, and lead 8D problem-solving processes. Requirements: Strong working knowledge of ISO 9001:2015 , quality management principles, and regulatory frameworks. Proficiency in quality tools and methodologies including 7 QC tools , 8D analysis , Root Cause Analysis , and CAPA . Experience with digital quality systems and Industry 4.0 concepts is highly desirable. Excellent analytical, leadership, and communication skills, with a proactive and results-driven mindset.

Role & responsibilities Client Liaison Acts as the main point of contact for potential and existing property buyers, tenants, and investors. Support Provider Offers post-sales and pre-sales support to ensure a smooth property buying or renting process. Information Manager Provides accurate and updated information on property listings, pricing, documentation, and legal formalities. Problem Solver Addresses and resolves customer grievances and escalations in a professional and timely manner. Brand Representative Reflects the values, professionalism, and reliability of the real estate company. Preferred candidate profile 1. Candidate from real estate background will be preferred. 2. Male candidates will be given preference for this job.

Berger Paints India Ltd ( British Paints Div ) is looking for Retail Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

We are seeking a skilled and customer-focused Service Engineer to join our team. The ideal candidate will be responsible for demonstrating, installing, maintaining, and troubleshooting industrial power tools, ensuring their optimal performance and maximizing customer satisfaction. This role requires strong technical expertise , excellent communication skills, and a willingness to travel to client sites as needed. Key Responsibilities: 1. Installation and Commissioning Install and configure power tools at customer sites. Conduct testing and ensure proper system functionality. Train users on system operation and basic maintenance. 2. Maintenance and Repairs Perform scheduled preventive maintenance to avoid equipment breakdowns. Respond to breakdowns or failures and provide timely repairs. Replace faulty components. 3. Technical Troubleshooting Diagnose problems Guide customers through problem-solving procedures when needed. 4. Customer Support Serve as the technical point of contact for customers. Provide on-site and remote technical assistance. Document and report recurring issues for future improvements. 5. Documentation and Reporting Maintain accurate records of service calls, repairs, and customer feedback. Submit detailed service reports and status updates. 6. Coordination and Communication Work closely with sales & logistics team. Communicate clearly with customers about progress, timelines, and solutions. Preferred candidate profile: ITI / Engineering background Freshers with strong technical training and a learning mindset will also be considered. Two-wheeler is a must Knowledge of power tools, DC nutrunner, riveters will be preferred

Customer Relationship Management: Managing all customer interactions, including inquiries, feedback, and complaints, to ensure a positive experience after the initial purchase. CRM System Management: Utilizing and optimizing CRM software to track customer interactions, manage data, and personalize communication. Customer Retention: Developing and implementing strategies to retain existing customers, such as loyalty programs and personalized offers. Issue Resolution: Addressing customer issues and complaints promptly and effectively, often acting as a point of escalation for complex problems. Cross-selling and Upselling: Identifying opportunities to offer additional products or services to existing customers. Collaboration: Working closely with other departments (e.g., sales, marketing, customer service) to ensure a seamless customer experience. Data Analysis: Analyzing customer data to identify trends, measure customer satisfaction, and improve strategies. Reporting: Generating reports on key metrics related to after-sales service and customer satisfaction. Document Management: Maintaining accurate and up-to-date customer records and documentation. Training and Development: Training and guiding other team members on CRM processes and best practices. Role & responsibilities Preferred candidate profile

As a Sales Girl at our electronic retail showroom in Kochi, you will play a crucial role in providing exceptional customer service and driving sales. Your main responsibilities will include warmly greeting customers, understanding their electronic product requirements, explaining product features clearly, and assisting them in making informed purchase decisions. Additionally, you will be expected to demonstrate various products, achieve monthly and daily sales targets, and ensure the display area is clean and organized. To be successful in this role, you should possess good communication skills in Malayalam, Hindi, and English, along with a presentable and customer-friendly attitude. Prior experience in retail or electronics sales will be an added advantage, and basic computer knowledge is required. You must be willing to work in shifts and weekends to cater to the needs of our customers effectively. The minimum qualification for this position is 12th Pass / Diploma / Graduate. The salary for this role ranges from 10,000 to 15,000 per month, depending on your experience level. Incentives based on performance, training opportunities, employee discounts on products, and career growth prospects are some of the benefits you can expect while working with us. If you are enthusiastic, customer-focused, and passionate about sales, we encourage you to apply for this Full-Time Sales Girl position at our electronic retail showroom. Join us in creating a memorable shopping experience for our customers while growing your career in the retail consumer electronics industry.,

As a Customer Relations Specialist, your primary responsibility will be to analyze customer queries, requests, and complaints in order to provide timely and appropriate solutions. You will be required to identify the root causes of complaints and implement long-term fixes to ensure customer satisfaction. It is essential to maintain 100% compliance with company policies and industry regulations while also adhering to service level assurance (SLA) guidelines for customer complaint resolution. In this role, you will be expected to process refunds efficiently and in accordance with guidelines, as well as ensure high-quality interactions with customers through various channels such as calls, emails, and chats. Collaboration with other departments to address customer concerns effectively is a key aspect of the position. Meeting daily targets for complaint resolution and driving customer satisfaction through the development of strategies to reduce complaints and enhance processes are also crucial responsibilities. To be successful in this role, you should have at least 2 years of experience in customer relations, voice process, or complaint handling. Strong problem-solving, communication, and negotiation skills are essential, along with the ability to multi-task and work effectively under pressure. Flexibility to work in rotational shifts is required, and experience with CRM tools and customer service operations is preferred. A Bachelor's degree in any field is also necessary for this position. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule will involve rotational shifts with weekend availability, and the work location is in person.,

About Burgundy Private Burgundy Private is a private banking platform that caters to the high and ultra-high net-worth customer segments. The proposition offers personalized wealth management advisory and solutions research based investment advisory, estate planning, real estate and tax advisory for for HNIs/ ultra HNIs clients About the Role The role of a Service Partner is to support the team of Burgundy Private bankers and Managing Partners to onboard new clients and to service the existing clients Key Responsibilities Provide High quality of sales support to the team of RM mainly focused on getting appointments for RM and supporting RM for serving their clients Handle clients query related to RM s portfolio in a positive, timely and appropriate manner. The aim is to resolve customer s query at the first point of contact and minimize referrals to the RM for routine transaction Adhere to all process and controls to identify and mitigate risk and ensures timely escalation /of control issues Responsible for improving the credit card and debit card funding of accounts true rate and ensuring NTBs with atleast 3 PPCs Comply with local regulations in all aspects of strategy sales process, client correspondence, financial promotion, administration, and complaint handling Zero discrepancy in documentation for new accounts. Ensure mobile registration with minimum 4 PPCs on ETB accounts and ensuring every migrated Accounts has a burgundy debit card. Achieve the operational standards for the business and work within agreed procedures and guidelines displaying high level of integrity at all times Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Burgundy Private Burgundy Private is a private banking platform that caters to the high and ultra-high net-worth customer segments. The proposition offers personalized wealth management advisory and solutions research based investment advisory, estate planning, real estate and tax advisory for for HNIs/ ultra HNIs clients About the Role The role of a Service Partner is to support the team of Burgundy Private bankers and Managing Partners to onboard new clients and to service the existing clients Key Responsibilities Provide High quality of sales support to the team of RM mainly focused on getting appointments for RM and supporting RM for serving their clients Handle clients query related to RM s portfolio in a positive, timely and appropriate manner. The aim is to resolve customer s query at the first point of contact and minimize referrals to the RM for routine transaction Adhere to all process and controls to identify and mitigate risk and ensures timely escalation /of control issues Responsible for improving the credit card and debit card funding of accounts true rate and ensuring NTBs with atleast 3 PPCs Comply with local regulations in all aspects of strategy sales process, client correspondence, financial promotion, administration, and complaint handling Zero discrepancy in documentation for new accounts. Ensure mobile registration with minimum 4 PPCs on ETB accounts and ensuring every migrated Accounts has a burgundy debit card. Achieve the operational standards for the business and work within agreed procedures and guidelines displaying high level of integrity at all times Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Mark Anthony - M&A Ventures is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Read the jd properly and then do share the cv to our wats app team. share the cv to HR Rahul on 7503444444 Position: L3 Escalation Specialist Customer Service Location: Noida, Sector 63 Preferred candidate profile Grade: V7 and Above: Immediate joiners preferred We are seeking a highly skilled and analytical L3 Escalation Specialist to handle high-priority customer issues and ensure swift and satisfactory resolution. The ideal candidate will have a background in customer service (preferably e-commerce) with proven expertise in managing complex escalations independently and professionally. Key Responsibilities Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Coordinate with internal departments (logistics, tech, operations, etc.) to ensure timely resolution. Maintain comprehensive documentation of case resolutions in CRM tools. Provide feedback and recommendations to improve processes and reduce recurring issues. Ensure customer satisfaction through empathy, ownership, and clear communication. Required Qualifications & Skills Experience: Minimum 2+ years of experience in customer service. E-commerce background is highly preferred. At least 1 year of hands-on experience managing L3 escalations is mandatory. Education: Bachelors degree is required. CRM Tools: Proficiency in platforms like Zendesk, Freshdesk, or similar customer service tools. For More Details wats app your cv to HR Rahul on 7503444444

PositionSummary: This positionshall be responsible for the Efficient Operations & Management of theSubmarine Cable System and its Equipment & Network and its interfaces withinterconnecting transmission facilities. Candidate should be ready to work in 24x7shift. The scope of work includes traffic monitoring and fault analysis and itsrectification, complaint handling & its resolution, Planned and unplannedactivities management and timely & regular updates to concern teams. Activecoordination with internal customers, consortium parties, cable landingstations, vendors and consortium to resolve system related problems. Circuitprovisioning, activation, De-activation, and testing in coordination with Cablestation teams. Activelyacquires technical skills, techniques, operating practices, knowledge ofabstract concepts to progress toward full proficiency in the field ofspecialization. MajorResponsibilities: EfficientOperation & Maintenance of the submarine cable equipment & associatedNMS MaintainEquipment & Traffic Uptime Coordinationwith CLS for network fault troubleshooting & rectification of problems Performpreventive & corrective maintenance as per JSMD guidelines Testing &maintaining the restoration path & keeping ready for use Preparation& analysis of Equipment & NW performance reports and submitting toconsortium as per schedule Coordinationduring Cable failure & repair and restoration of traffic as per JSMDguidelines Implementingthe remedial actions proposed by vendor to clear the Equipment/Networkdeficiencies Manage newinstallations and upgrades activities Ensureprocesses are followed towards achieving committed SLAs and KPIs Achievecustomer satisfaction within network performance Compliancewith JSMD Guidelines KeyPerformance Indicator (KPI): Traffic upTime EquipmentUptime TrafficProvisioning & Management & Restoration PreventiveManagement on Network as well as wet segment Fault &Complaint Management Alarm &Network Performance Management Compliance toNOC process & JSMD guidelines Network PerformanceReport Repairs and Inventory Management Manager Input Skills: Transmission Technologies, SDH, DWDM,Ethernet, OTN, Submarine Cables Operations

Monk Travel Tech Pvt. Ltd. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Language : English Knowledge : GDS (Amadeus, Galileo, Sabre.)