1473 Complaint Handling Jobs - Page 15

Responsibilities: Ensure guest satisfaction through exceptional service Manage team performance & complaints resolution Oversee restaurant operations during shifts Collaborate with kitchen on menu planning & execution

Responsibilities: Prepare bulk orders with precision Manage team, handle complaints & build customer relationships Oversee food production & menu planning Maintain high standards of cleanliness & safety protocols

1. Purpose Responsible for the providing best in class customer service to the assigned national and regional key accounts and increasing the revenues from such accounts 2. Key Responsibilities Responsibilities Serve as a Single Point of Contact in Blue Dart for all queries, issues, grievances etc of the assigned key accounts Develop and maintain good relations with key decision makers in the client organization and continuously leverage such relationships to get more business for Blue Dart Develop deep understanding of the clients business needs to identify the best manner of designing and positioning Blue Darts services to meet their requirements; Visit customers regularly along with sales teams to better understand their needs, requirements etc Ensure retention and revenue growth from the assigned key accounts; Track their revenues on a regular basis and take corrective actions, if any, to achieve the revenue targets Provide timely service delivery to all assigned key accounts including redressal of customer queries pertaining to shipments, tracking, transit times etc. Proactively track shipments of key accounts and ensure timely deliveries to such customers Organize priority delivery and special pickups for key accounts, in collaboration with operations, as and when required Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required; Make quarterly presentation to the customers and share NSL data with them on a monthly basis Ensure handling of claims of key accounts as per the company policy/objectives 3. Key Result Areas and Key Performance Indicators Key Result Areas: Maximize Financial Performance from the assigned key accounts (Top 100 National Key Accounts and Regional Key Accounts ) Drive Customer Satisfaction in the assigned key accounts Ensure Effective Customer Complaint Handling Ensure Performance Driven Culture Key Performance Indicators % increase in revenues from the assigned key accounts Cross-sell revenues from the assigned key accounts Net Service Levels Customer Loyalty scores % Call back commitment being met Claim Settlement % Adherence to defined TATs for Complaints resolution Adherence to Performance Management system timelines and guidelines

Interested Candidates can directly connect me : HR Jasica (8448389902 or jasicakhatri@policybazaar.com) About Policybazaar.com Mission: Make Indias billion-plus households financially safe and secure Vision: A healthy and well-protected India PolicyBazaar.com is India's largest insurance marketplace and a leading fintech player globally. It has backing from a host of investors including the likes of Soft Bank, Info Edge (Naukri.com), Temasek, Tiger Global Management, True North, Premji Invest. The portal started in 2008 with a purpose to educate people on insurance products and has had a significant influence on how insurance is bought in India. It has helped in driving penetration of pure life insurance, health insurance, and such products which were barely bought earlier. What would be the roles and responsibilities • Assisting customers in sale of a range of financial products on call. • Reaching productivity that meets job standards, while working with speed and accuracy. • Meeting and exceeding targets as assigned periodically. • Ability to learn about products and services and describe/explain them to prospects. • Understanding customer requirement and closing sales. • Responding in a timely and effective manner to all internal communication. What we are looking for in a candidate • Should be Confident & Dynamic. • Should have a bent towards Sales. • Excellent interpersonal and listening skills • Good persuasion skill. • Should be efficient in converting customer interest into sales. • Good negotiation skills. • Team Player • Quick learner, creative and achiever. • Passionate about work output Desired Skills and Experience- • Fresher or Experience • Ability to communicate effectively Hindi & English language. • Basic computer skills. What do we offer? • Amazing work culture. • Complete Day shift. • 6 Day working • 1 Roster off • Unlimited Incentives • Good opportunity for career progression.

•To monitor and supervise the customer service team and ensure all complaints are resolved within the defined turnaround times. • Coordinate with Department Heads & ensure all complaints are resolved within the defined turnaround time. • Bringing escalations to senior management promptly • Enhance customer service at training centres by monitoring and physically /online auditing the centres. • Proactively monitor and check customer satisfaction and ensure timely resolutions. • Prepares customer care performance reports as defined periodically. • Handle irate customers politely and tactfully • Communicating with customers via email, phone, and in person Roles and Responsibilities •To monitor and supervise the customer service team and ensure all complaints are resolved within the defined turnaround times. • Coordinate with Department Heads & ensure all complaints are resolved within the defined turnaround time. • Bringing escalations to senior management promptly • Enhance customer service at training centres by monitoring and physically /online auditing the centres. • Proactively monitor and check customer satisfaction and ensure timely resolutions. • Prepares customer care performance reports as defined periodically. • Handle irate customers politely and tactfully • Communicating with customers via email, phone, and in person

Responsibilities: * Manage customer queries via phone * Resolve complaints promptly & fairly * Maintain high CSAT through excellent service * Handle incoming calls with empathy & efficiency

Position: Customer Relationship Manager (CRM) Business Line : Property and Asset Management Job Overview The Customer Relationship Manager (CRM) will be responsible for managing all customer service functions, with a core focus on complaint resolution , resident documentation , and the Move-In/Move-Out (MIMO) process. The role involves leading the CRE team, streamlining customer touchpoints, ensuring service excellence, and maintaining compliance in resident-related documentation. Key Responsibilities 1. Complaint Management Own the end-to-end complaint lifecycleregistration, allocation, follow-up, and closure. Track complaints through platforms such as NBH, ensuring strict adherence to SLA and TAT. Analyse complaint trends and submit reports to the Property Manager for performance review and process enhancement. 2. CRE Team Supervision Lead and manage the Customer Relationship Executive (CRE) team. Conduct performance reviews, shift planning, training, and adherence to grooming and service SOPs. Ensure consistent coverage and shift-wise reporting for uninterrupted resident service. 3. Customer Engagement & Communication Implement feedback collection mechanisms, conduct customer satisfaction surveys, and present monthly analytics. Coordinate proactive and reactive communication to residents regarding services, maintenance, and community updates. Handle escalations, direct interactions, and high-sensitivity cases with professionalism and empathy. 4. Resident Documentation & MIMO Process Manage and maintain accurate resident database , tenant records, ownership/tenancy documents, and ID proofs. Oversee Move-In/Move-Out (MIMO) procedures : documentation, approvals, checklists, coordination with security and operations teams. Ensure timely issuance of welcome kits, society guidelines, No Dues Certificates (NDC), and access permissions during onboarding/offboarding of residents. Maintain digital and physical logs of resident information in line with compliance and data confidentiality protocols. 5. Coordination with Internal Teams Liaise with departments such as Engineering, Housekeeping, Security, and Horticulture for seamless resolution of resident concerns. Coordinate with accounts for No Dues, billing clarifications, and service-related financial queries. Support operational planning for events, emergencies, or service interventions affecting residents. 6. Documentation & Reporting Maintain updated logs of complaints, feedback, calls, interactions, and CRE performance. Submit Daily Management Reports (DMR), Monthly Management Reports (MMR), and Complaint Dashboards in a timely manner. Site Dynamics Project : Tata Primanti, Sector 72, Gurgaon Type : Premium Residential Township Work Schedule : 6 Working Days, 1 Weekly Off Reporting To : Property Manager Team : 23 Customer Relationship Executives (CREs) reporting to the CRM Candidate Profile Educational Background Graduate or Postgraduate in Hospitality Management, Customer Relations, or Business Administration. Professional Experience Minimum 46 years of customer-facing experience, with at least 2 years in a team lead or managerial role . Prior exposure to residential property management , MIMO handling, or high-end hospitality preferred. Skill Set Strong team leadership, complaint handling, and customer interaction skills. Fluent in English and Hindi (spoken and written). Proficient in MS Office , MS Excel, customer service portals, CRM tools, and mobile applications. Organized and detail-oriented with strong documentation management abilities. Professional grooming and a resident-first service mindset. What We Offer At JLL, you will operate in a performance-driven, inclusive, and premium environment. We offer: Opportunities for leadership growth and structured career progression. A collaborative work culture with access to advanced training modules. Competitive compensation and the industry's best Total Rewards framework.

We are hiring for OEM & Class Compliance Coordinator LSA/FFA Department: LSA-FFA (Life saving boats & Fire Fighting Applicanes Life boats,Life rafts Key Responsibilities: Monitor due dates and process renewals for OEM and class certifications. Coordinate with classification societies, OEMs, and flag administrations for audits and approvals. Maintain systematic records of approvals, renewals, and compliance documentation. Handle invoice processing for OEM and class-related activities. Maintain engineer-wise OEM attendance logs, deployment, and certification status. Support auditors during class and OEM inspections by preparing necessary files and data. Ensure adherence to compliance standards and report deviations promptly. Prepare reports for management review on compliance, renewals, and audit status. Qualifications & Skills: Graduate 2 to 5 years experience in LSA/FFA or marine technical services. Strong understanding of OEM procedures and class audit requirements. Proficiency in MS Office (Excel, Word, Outlook). Good organizational, communication, and coordination skills. Share cv on sweeta@focusonIT.com

Job Title Complaint Handling and Vigilance reporting Job Description Job title: Complaint Handling and Vigilance reporting Your role: Works under direct supervision and established processes and operational policies, reviews and documents complaints precisely and accurately, ensuring comprehensive capture of relevant information and adherence to regulatory and organizational requirements. Ensures detailed records of complaints are maintained, including investigation findings and resolution actions taken, to support post-market surveillance activities and facilitate continuous improvement initiatives aimed at enhancing product quality and customer satisfaction. Reviews and assesses complaint intake records from various channels for alignment with complaint definitions and regulatory requirements and conducts duplicate checks to eliminate redundant records and ensure data accuracy and integrity in post-market surveillance activities. Conducts moderate Good Faith Efforts (GFE) when necessary to collect additional data, supporting the evaluation and escalation of the record. Collaborates with relevant stakeholders to ensure comprehensive data gathering, adhering to regulatory requirements and internal protocols. Ensures application of suitable coding, reviews the input into the complaints process, enhances data organization and analysis, applies reported problem coding to record the customer s experience, and enables swift resolution and valuable insights for improving procedures and addressing recurring issues. Identifies routine mid complexity issues, determines if escalation to a Level 2 or Level 3 Investigator is required and escalates complaint records to a complaint operations specialist or manager. Follows internal follow-up measures to procure further essential information necessary for reinforcing the investigation process, ensuring thoroughness and accuracy in analysis and decision-making. Compiles records for various topics, presents them at the daily management review meeting, and ensures a comprehensive overview of relevant information for discussion and decision-making. Prepares comprehensive investigation reports that include findings, conclusions, and actions taken, ensures accuracy and currency in maintaining complaint files and records to facilitate effective communication of investigation outcomes and support continuous improvement efforts. Develops stable working relationships internally, exchanges standard information with colleagues, immediate supervisor, project leaders, and other professionals in the team/group. Youre the right fit if: (4 x bullets max) 1. Experience- 2-4years of experience in complaints Handling and Vigilance 2. Skills - Post-Market Surveillance Mechanisms Quality Management Systems (QMS) Quality Specifications Data Analysis & Interpretation Regulatory Requirements Technical Documentation Complaint Management Recordkeeping Business Acumen 3. Education- BE in any engineering 4. Anything else: Good Communication skill, ready to learn How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business . Discover our rich and exciting history . Learn more about our purpose . If you re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

Dear Applicant's, We have excellent opportunities for freshers & experienced of "Customer Care Executive" in Various Super & Multi Specialty Hospital and Diagnostic Center of Various with good Package. Job Title: Customer Care Executive Qualifications: Any Graduation Package: Upto - (3 LPA) Location: Karnataka - Bengaluru Position Type: Full-Time Preferred Skills: Good English Communication & Customer Success, Service & Operations. How to Apply: Interested candidates should submit their resume and a cover letter to Mail ID- jobs@angplacement.in Note: Language Knowledge: Kannad, Hindi , English & Optional Tamil- Talgu Thanks & Regards, Ms. Ritisha Goswami Sr. HR- Recruiter Contact No.: 62626 09204 ANG Placement & Staffing Solutions Pvt Ltd.

Berger Paints India Ltd ( British Paints Div ) is looking for Protecton Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Responsibilities: * Manage customer queries via Whatsapp business, email & chat * Resolve complaints promptly * Handle customer concerns with empathy & efficiency

Responsibilities: * Manage incoming customer calls & emails * Resolve complaints promptly * Maintain high NPS score through excellent service * Uphold company values & policies at all times * Handle customer queries with empathy

Assistant manager (Escalation Lead)

ORG: A well established Wealth Management Company ROLE: - To assist customers with queries related to their investments, products , features etc. via calls and chats - Handle customer complaints, provide solutions - Build Client Relations Required Candidate profile - Freshers or Experienced in Customer Service - Fluency in English & Hindi - Graduate - Knowledge in Mutual Funds / Wealth Mgt preferred - Flexible to work on rotational offs, 5 days / week

Key Responsibilities: Respond promptly to customer inquiries. Troubleshoot and resolve issues efficiently. Maintain records of interactions using CRM tools. Provide feedback to improve products/services. Requirements: Strong verbal and written communication. Familiarity with helpdesk tools like Freshdesk, Zendesk. Patience and empathy in handling customer concerns.

Roles and Responsibilities Provide chat support to customers through various channels (e.g., WhatsApp, Facebook Messenger). Handle customer complaints and resolve issues in a timely and professional manner. Work on rotational shifts, including evenings and nights as per business requirements. Utilize non-voice communication skills to effectively communicate with customers over text-based platforms. Collaborate with team members to achieve process goals and objectives. Desired Candidate Profile 0-1 year of experience in BPO or related industry. Excellent written communication skills for effective email and chat correspondence. Ability to work independently with minimal supervision during evening/night shifts. Strong problem-solving skills for resolving customer complaints efficiently.

Conducting market research to identify potential customers and take necessary appointments for meetings. Actively seeking out new sales opportunities through cold calling, network references. Setting up meetings with potential clients and listening to their concerns and recommend suitable product Prepare and deliver appropriate presentations on UWCPL products and services to the customers Gather and record plant details in the given format with required sample collection for designing and submit at the lab in time. Follow up with Lab in-charge for the analysis report and share with the BDM. Negotiate/close deals and handle complaints or objections Take support from Concerned Managers as and when required (thru BDM) Create weekly reports with Enquiries & PO conversion update Prepare and share weekly planner in advance by every Saturday Collaborate with Backend sales team to achieve better results.

JOB PROFILE Key Result Areas: 1. Customer visits for Quality Analysis 2. Information channel between QA & Field 3.Monitoring improvement effectiveness in field Job Description: 1. Scanning SFDC records daily and monitoring field calls 2. Prioritize issues Critical to Safety & Quality. 3. Customer visits for Root cause Analysis at site (Identified customers for critical quality issues defined by QA) 4. Customer relation building by joint visits (Service / Dealer) 5. Joint audit with service to check effectiveness on improvements. 6. To do RCA using quality tools like 8D. 7. Ensure Dealers PDI 8.Provide quality updates to service 9. Provide field insights for quality inputs REQUISITE QUALIFICATION Essential : Degree in Electrical / Mechanical Engineering or any graduate Preferred: Post Graduate Qualification in Quality Management/Post Graduate Diploma in Quality Management REQUISITE WORK EXPERIENCE Essential: 2 years for Degree in Engineering or 4 years for Diploma in Engineering in Quality Assurance/Quality Control/Manufacturing Function. Preferred: Experience in Automotive Industry/Auto Ancillary/ Earthmoving. SPECIAL SKILLS REQUIRED Essential: Knowledge of- 1. QA/QC practices & tools 2. Integrated Management System 3 .Knowledge of Hydraulics, Engines & Transmission systems, Electrical components -Controller, Motor and Battery. 4. TS 16949 Quality Management Sys. for Automotive Industry. Preferred: 1. Customer Centricity 2. Analytical Skills 3. People Management & Team Building skills 4. Communication skills 5. Knowledge of Infor

Global Securex Private Limited is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Review of Product Quality Complaint Investigation Reports (Drug Products). Coordinate with other stakeholders involved in the complaint handling process. Monitor the progress of Filed Alert Reports, Recalls & Product Quality Complaint closure etc. Logging of Product Quality Complaints (PQC) in the database (TrackWise). Acknowledge the complaints to the complainants. Providing the response letter to the complainant. Reconciliation of received Product Quality Complaint. Note: Candidate should have worked in manufacturing location which caters to US Market. In addition to the site QA experience, Corporate Quality experience is an added advantage.

Title: QA Manager Business Unit: CQC (Complaints) Job Grade: G11A / Manager 2 Location : Tandalja, Vadodara Educational Qualification: B.Pharma / M.Sc (Life Sciences) Experience: 10 to 14 Years Position Summary Review of Product Quality Complaint Investigation Reports (Drug Products). Coordinate with other stakeholders involved in the complaint handling process. Monitor the progress of Filed Alert Reports, Recalls & Product Quality Complaint closure etc. Logging of Product Quality Complaints (PQC) in the database (TrackWise). Acknowledge the complaints to the complainants. Providing the response letter to the complainant. Reconciliation of received Product Quality Complaint. Note: 1) Candidate should have worked in manufacturing location which caters to US Market. 2) In addition to the site QA experience, Corporate Quality experience is an added advantage.

Vb Group is looking for Sales Executives & Consultants to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

MichBiz Services is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

THOTTAN Gold & Diamonds is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Candidates must have smart personality, excellent communication skills with at least 5 year experience in Jewellery retailing. Minimum Qualification: +2. Age: below 28 years.