Grievance Executive

What drives us?

A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we are building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We are building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.

What will you drive?

• Resolve customer grievances promptly, accurately, and empathetically to ensure customer satisfaction.
• Collaborate with internal stakeholders to identify and implement solutions to address customer issues effectively.
• Adhere to established Standard Operating Procedures (SOPs) and ensure their proper implementation.
• Identify and address gaps in existing processes, working diligently to improve and streamline procedures.
• Maintain comprehensive records of customer interactions and resolutions for future reference and analysis.
• Continuously strive to enhance customer experience by providing proactive support and addressing root causes of grievances.
• Stay updated on industry best practices and trends to suggest improvements in grievance handling processes.
• Uphold company values and maintain professionalism while interacting with customers and colleagues alike.

Who are we looking for?

• 2+ years of work experience in customer support and grievance handling

• Experience in a cross-functional and multi-cultural environment
• Knowledge of Basic excel skills
• Stellar written and verbal communication

• Experience on CRM or ticket management tools like Zendesk is preferred