Territory Service Manager(Commercial Vehicle)@Hubli, Banglore, Bellary

SV Management Consultants

5 - 8 years

9 - 13 Lacs

ballari hubli bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

warranty field service complaint handling customer complaints service operations kpi tat customer satisfaction customer satisfaction index technical services product development csi dealer handling commercial vehicle resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Kindly share references on sv15@svmanagement.com

Location: -Hubli, Bangalore, Bellary

Role:-

Role & responsibilities

Manage and supervise service operations within the territory, ensuring compliance with quality standards and service level agreements.
New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
Product campaigns Drive the dealerships in completion of product campaigns for the vehicles involved.
Warranty and process audits at dealerships to ensure process adherence.
Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives..
Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive.

Preferred candidate profile

Minimum Years of experience: 5 to 8 yrs of relevant experience in Auto industry (CV)

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