2080 Complaint Handling Jobs - Page 14

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Job Title : Customer Service Executive Location : New Delhi /Gurgaon Department : Customer Service Employment Type : Full-time About Lenskart: Lenskart is Indias leading eyewear brand, focused on delivering world-class products and exceptional customer experiences. With a strong presence online and offline, we are redefining the way people see and shop for eyewear. Join us and be a part of a customer-obsessed team thats transforming vision care for millions. Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social me...

GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to ...

Role & responsibilities 1)Managing Compliance of Branches of Retail Broking 2)Managing CRM application 3)Managing Loan against shares applications 4)Mapping of CTCL logging 5)Opening/ Closure and Merger of accounts 6)Managing Admin related activities at Branch level 7)Managing Pay outs. 8) Handling client queries and KYC 9)Managing Front Desk

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SUPPORT EXECUTIVE PROCESS- CHAT PROCESS/VOICE PROCESS LOCATION- NOIDA SECTOR 63 and 127. ROLES AND RESPONSIBILITIES-` *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether th...

Job Title: Dealer Support Job Summary: We are seeking a motivated and detail-oriented Share Market Dealer Support to assist clients with equity, derivatives, and commodity trading. The ideal candidate should have sound knowledge of financial markets, good communication skills, and a strong sense of client servicing. This is a client-facing role that ensures smooth order placement, trade execution, and issue resolution in a timely manner. Key Responsibilities: Assist clients in placing buy/sell orders across equity, F&O, and commodity segments. Monitor client positions and margins; alert clients regarding MTM losses or shortfall in margins. Provide market updates, quotes, and product informat...

Walk-in Drive for - Information Retrieval Officer (IRO) Location: Swargate, Pune Key Responsibilities: Engage with customers over calls or other communication channels Ensure high-quality customer service with efficiency Details: Shift Timing : 9 hours per day Salary: 14,500 (In Hand) 18,500 CTC Eligibility Criteria: Minimum Qualification: HSC (12th Pass) Experience : Freshers and experienced candidates are welcome Language Proficiency: Must be fluent in English and Marathi Availability: Should be comfortable working in rotational shifts There would be 2 offs in a week Additional Information: Immediate joiners preferred Training will be provided To Apply..? Contact For more details HR Aditya...

Role Overview: As a Sales Executive for the respective product group/item, your role involves meeting mutually accepted targets using various sales and marketing mediums. It is essential to establish linearity in sales count, measured only through invoiced quantities. You should ensure that the average collection timelines do not exceed 30 calendar days from the date of the invoice. Additionally, providing continuous feedback on market dynamics, competitions, challenges, product launches, and price points is crucial. Key Responsibilities: - Conduct market research to identify selling possibilities and evaluate customer needs. - Actively seek out new sales opportunities through cold calling, ...

As a member of the team at Reliance Industries Limited, your primary responsibility will be to interact with customers to address handset and other Mobility/Fixed devices related issues. This will involve troubleshooting device defects, handling device queries, recording job entries in the Customer Relationship Management portal, and upgrading software of devices. Additionally, you will be tasked with assembling/dismantling smartphones, repairing handsets by changing components such as screens, speakers, mic, camera, and handling cash collected through service. Key Responsibilities: - Interact with customers on handset and other devices related issues - Troubleshoot device defects - Handle d...

Dear Candidate, Greetings from [24]7.ai India. International chat support 11:00 AM to 3:00 PM [Monday to Saturday] Contact- 8147672961 Recruiter Name-Prince 139 Mention Prince-139 on the top of your resume before coming for an interview in office. Designation: Associate and Senior Associate Responsibilities: International Chat process II English Communication Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service Qualifications: PUC (12th)/ Diploma (3years) / undergraduates / BE / B.Tech and grad...

Company : Omega Elevators. Experience Leve l: 1-5 Years. Education : Any Graduates Role & responsibilities We are seeking a dedicated and customer-focused Customer Care Executive to join our team in the elevator industry. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a commitment to providing exceptional service. Customer Support: Handle customer inquiries via phone, email, and in-person, providing timely and accurate information. Issue Resolution: Address and resolve customer complaints and issues, ensuring a posit...

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical a...

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical a...

Roles and Responsibilities Manage regional infrastructure assets, ensuring compliance with company policies and procedures. Oversee repair and maintenance activities to minimize downtime and optimize equipment performance. Coordinate facility management services to ensure smooth operations across multiple locations. Provide property management support for real estate assets.

Job Description - Customer Support Executive Overview: We are looking for a proactive Customer Support Executive to join our Feedback Team. The role involves collecting customer feedback, resolving queries, and ensuring a positive customer experience. You will play a key role in driving service improvements by being the voice of the customer. Job Type: Full-Time Experience: 0 - 4 Years Key Responsibilities: 1- Engage with customers via calls, emails, chats, or surveys to collect feedback on their experience. 2- Handle and resolve customer complaints or concerns in a timely and empathetic manner. 3- Document feedback, categorize it based on themes, and escalate issues to relevant teams. 4- Co...

Roles and Responsibilities Handle customer queries via email, chat, and phone calls to resolve their concerns in a timely and professional manner. Manage complaints effectively by understanding the issue, providing solutions, and ensuring high levels of customer satisfaction. Escalate complex issues to senior team members or other departments when necessary while maintaining accurate records of all interactions. Meet performance targets for query resolution rates, first-call resolution rates, and overall customer satisfaction.

I Interested candidates can walk in directly with Updated Resume and Valid ID Proof Location: Madura Coats Private Ltd, Unit No. 3&4, Floor 3, Navigator Building, International Tech Park Bangalore, Whitefield Road, Bangalore 560066. Role: Customer Service Representative Experience: 1-4 years Qualification: B.com / BBA / BA /M.com /MBA Preferred Language: English, Hindi, Kannada, Tamil Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high leve...