1473 Complaint Handling Jobs - Page 14

Hi Jobseekers !! Greetings from ShiningstarsITPL!! We are hiring for Customer Care Executive for Lucknow location!! Salary : 1.75 LPA to 2.25 LPA Role & responsibilities : Handle a high volume of inbound and/or outbound customer calls in a timely and professional manner. Understand customer needs and provide accurate, valid, and complete information using the right tools and processes. Resolve customer complaints or issues with empathy and efficiency, aiming for first-call resolution. Follow communication scripts when handling different topics but be able to think on your feet as needed. Maintain records of customer interactions, process customer accounts, and file documents appropriately. Escalate complex queries or unresolved issues to higher-level support or the appropriate department. Keep up-to-date with product knowledge, company policies, and standard operating procedures. Meet individual and team performance goals (e.g., call handling time, quality, customer satisfaction). Preferred candidate profile : Both graduates and undergraduates are welcomed. Candidates must have fluency in English. Interested candidates may reach out to and forward their CV : 9369022693(Niyati Vyas) Thanks and Regards Niyati Vyas HR Executive ShiningstarsITPL

Medi Assist TPA Health insurance Gautham budhnagar sector 3 Noida G M Tower, 1st Floor, D-7, Sector-3, Noida - 201301, Uttar Job description for CRM -Noida Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims .Visiting client location weekly twice or thrice. Thanks Hariprasad Mob :+ 91 9731826983

As a Retail Store Manager, you will be responsible for the day-to-day management of a shop or department within a retail setting. Your duties will include overseeing staff, keeping track of stock to ensure that the store is able to meet demand, and monitoring trends to maximize sales in line with seasonal buying patterns. You will also be responsible for setting staff targets, motivating them, and reviewing their progress. Conducting performance reviews and appraisals will be a key part of your role to ensure the team is performing at their best. Maintaining detailed and accurate sales and profit data will be essential for making informed decisions to drive the store's success. You will also be tasked with dealing with customer complaints and feedback to ensure a high level of customer satisfaction. Managing stock levels and devising pricing structures will be crucial to optimize inventory and profitability. Ensuring compliance with all relevant legislation, including health and safety standards, will be a top priority to create a safe working environment for both staff and customers. Additionally, devising and implementing promotional campaigns will be part of your responsibilities to attract customers and boost sales. This is a Full-time position that requires at least 2 years of experience in Sales. The work location for this role is in person. Application Question(s): - What is your expected salary ,

Engage with customers professionally to understand their financial situations and build rapport to resolve issues. Negotiate payment plans and deadlines with customers to facilitate repayment . Location - Chennai, Thousand lights Required Candidate profile Qualification - Degree ( Arts Group Only ) ( 2021, 2022, 2023, 2024, 2025) Only Interested Candidates Should Apply. Mode Of Work - Work From Office Male and Female preferred Perks and benefits Incentive upto 10k

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for 2.What are you looking forWe are looking for candidate with experience in Life-Annuity Claims and Policy admin services financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfersLife , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with clientCandidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for 2.What are you looking forWe are looking for candidate with experience in Life-Annuity Claims and Policy admin services financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfersLife , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with clientCandidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for 2.What are you looking forWe are looking for candidate with experience in Life-Annuity Claims and Policy admin services financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfersLife , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with clientCandidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualification Any Graduation

Job Purpose To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Roles and Responsibilities Employees are ON ROLLS of Aditya Birla Sunlife Insurance. Employee will be mapped to the respective Bank Branches basis on the geography assigned. Prime Responsibility to generate insurance Business through Bank Branch, walk-in customers and leads generated by the Branch staff. They will be required to generate business only for the assigned branch in the assigned geography through New or Old customers. Providing support to branch profitability by selling ABSLI Insurance product through different acquisition channels in the catchment area. Will be responsible for achieving monthly sales target assigned: NOP FYP Persistency Customer complaint Responsible for customer complaints and need to be resolved in the specific TAT, & ensure quality customer service is delivered. Penetration of LI to existing and new customers. Employee has to build the smooth-professional relationship with the respective Branch Manager & with the Branch employees. In the open Architecture Scenario its very essential to built the strong relationship with the Banca partners. Key Expectations: To Handle Bank customers requirements with the best services and products ranges. To make ourself equipped with insurance and Bank Products knowledge. To manage the relationship at all the levels to have the desire outputs. Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module to Banca Partners. Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling.

Job Purpose To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Roles and Responsibilities Employees are ON ROLLS of Aditya Birla Sunlife Insurance. Employee will be mapped to the respective Bank Branches basis on the geography assigned. Prime Responsibility to generate insurance Business through Bank Branch, walk-in customers and leads generated by the Branch staff. They will be required to generate business only for the assigned branch in the assigned geography through New or Old customers. Providing support to branch profitability by selling ABSLI Insurance product through different acquisition channels in the catchment area. Will be responsible for achieving monthly sales target assigned: NOP FYP Persistency Customer complaint Responsible for customer complaints and need to be resolved in the specific TAT, & ensure quality customer service is delivered. Penetration of LI to existing and new customers. Employee has to build the smooth-professional relationship with the respective Branch Manager & with the Branch employees. In the open Architecture Scenario its very essential to built the strong relationship with the Banca partners. Key Expectations: To Handle Bank customers requirements with the best services and products ranges. To make ourself equipped with insurance and Bank Products knowledge. To manage the relationship at all the levels to have the desire outputs. Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module to Banca Partners. Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling.

To schedule your interview for Bangalore based MNC, call now: Ritika:- 9118020369//Suhail:- 9651848158 In case you are not able to connect WhatsApp your resume @9118020369//hrritika12i@gmail.com Direct interview with the company's HR No placement charge Required profile:- *Grad/UG *Fresher *Sales acumen- Upselling *Non-voice process *24x7 shifts/ Cabs in odd hours *Immediate joiners *Salary:- 327000 (21000 in-hand) *Incentives 2500/based on performance *Excellent communication in English required Other benefits:- PF//ESIC//TA//PLI//Appraisals//Medical insurance//Cabs

JOB DESCRIPTION POSITION 8: TEAM LEADER ACCOUNT MANAGEMENT / RELATIONSHIP PERSONNEL PURPOSE OF ROLE: Ensure smooth claims processing for customers. Lead a team of helpdesk personnel including implants, semi-implants, account management and document pickup team. Management Level Industry Type Mid Management Insurance, Service Industry Visit customers place as per the schedule Monitor the team members activity in terms of volumes (documents collected) Review the queries received from the customer and the responses from the team members Help team members in resolving escalations from customers Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements Team management Preferably experience in customer service in Health Insurance & TPA Industry 4-6 years of overall experience in service industry Relevant Experience Demonstrated abilities if any Technical Competencies Process knowledge MS Office Medi Buddy Portals Behavioral competencies Problem Sloving Active listening People Management Excellent Communication

To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Job Context: To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Job Challenges: Market Volatility as BSLI predominantly sell unit linked policies High dependency on HDFC Branch Banking Model in Open Architecture who may have their own priorities so alignment is the key. Balancing between the process requirement and expectations of the Channel partners Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Achieve Targets (Premium & Revenue) in order to contribute in overall growth of the company 1. Continuous interaction with the channel partners ( Multiple Branch Heads of the Bank) 2. Mapping all the key decision makers and ensuring that the same information is shared with the RH/ZH 3. Aggressively downloading all the RnR activities running by the organisation. 4. Create Innovative ways to have Branch Activities to increase the customer penetration ' KRA2 Executes smooth function of the sales and other processes in order to maximise business potential. 1. Communicate any process change or change in any rules and regulations by the help of different training module. 2. Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks KRA3 Relation Ship Management: Open Architecture 1. To Handle Bank customers requirements with the best services and products ranges 2. To be equipped with insurance and Bank Products knowledge To manage the relationship at all the levels to have the desire out-puts. KRA4 Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line 1. Identify innovative methods working with the relationship to enhance penetration of the database 2. FLS Review Mechanism to have 40% Activation with 2 Case / Active at 50K ATS to be focused 3. Ensure Product Mix - Trad 50% : ULIP 40% : Term 10% 4. 15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs 5. Identify training needs for the in-house and channel partner team KRA5 Execute the right method of business acquisition in order get the profitable mix for the organisation 1. Scrutinise the business on regular basis and give the relevant information to superiors 2. Interact with the customers through welcome calls KRA6 Achieve Persistency targets as per the company norms so that renewals take place on time 1. Communicate with customers and 2. resolve queries as and when required to ensure that renewal takes place on time

Roles & Responsibilities: Manage Voice Process Activity Inbound or Outbound Greet and direct customers Answer customers questions about specific products/services. Handle escalations and irritable customers. Provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution. Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively. Improving brand image on complaints. Required Experience: Minimum 1.5 to 3 years into Customer Service/Call centre background Education Background: Minimum Graduate qualification preferred. Shifts: Rotational shits and Rotational Week offs Offered Salary: Salary Budget 17000/- Take Home Criteria: Any qualified graduate having all certificates in hand Insurance back ground would be an added advantage Excellent written and verbal communication skills Language Proficiency- English, Hindi and Telugu Proven skills in handling customers with tact through different modes of communication e-mail / telephonic Should be able to handle inbound calls resolving customer queries Open on rotational shifts and weekoffs

Job Opening for Freshers Mohali Location: Sector 66, Phase 9, Mohali Interested Candidates can WhatsApp their resume on : 9988265439 ( HR DIKSHA ) TO APPLY : KINDLY SHARED RESUME ON WHATSPP ONLY FOR FAST REVERT Qualification: BCA / BTECH / BSC / BE Polytechnic Diploma (after 12th) Job Details: Job Role: Inform customers about products & services Handle inbound & outbound calls Open to both freshers and experienced candidates Working Days: 6 days a week Interview Timings: 11:00 AM 2:00 PM Shift Timing: Day shift (for both girls and boys) Salary & Benefits: Salary Range: 15,000 26,000 CTC + PF Benefits: Health insurance Provident fund Application Instructions: To Apply: WhatsApp your resume to HR Diksha at 9988265439 (Resume must be sent via WhatsApp only for a quick response)

PiCaSoid is looking for SALES EXECUTIVE to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Berger Paints India Ltd ( British Paints Div ) is looking for Retail Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Berger Paints India Ltd ( British Paints Div ) is looking for Retail Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Berger Paints India Ltd ( British Paints Div ) is looking for Retail Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Berger Paints India Ltd ( British Paints Div ) is looking for Retail Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Berger Paints India Ltd ( British Paints Div ) is looking for Sales Executive - Urban Markets to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Berger Paints India Ltd ( British Paints Div ) is looking for Retail Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

HIRING FOR INTERNATIONAL CUSTOMER SERVICE Fresher can apply UG+6 months exp(customer service) Package -Upto 3LPA Excellent communication skills 24*7 shift cab&shuttle Ping on 8448388768 (Sakshi) sakshitiwari.img@gmail.com

Role & responsibilities The Factory Manager will be responsible for managing the daily operations of the food processing unit, ensuring that production targets are met, and maintaining high standards of quality, safety, and hygiene. The successful candidate will have strong leadership and management skills, with experience in food processing and manufacturing. # Key Responsibilities: Production Management 1. Oversee daily production operations: Ensure that production targets are met, and production schedules are maintained. 2. Manage production staff : Supervise and motivate production staff to ensure that they are working efficiently and effectively. 3. Monitor production costs : Ensure that production costs are controlled and minimized. Quality and Safety 1. Ensure quality standards : Maintain high standards of quality, safety, and hygiene in the factory. 2. Implement quality control procedures: Develop and implement quality control procedures to ensure that products meet regulatory and company standards. 3. Conduct regular quality audits: Conduct regular quality audits to ensure that products meet quality standards. Maintenance and Engineering 1. Maintain factory equipment : Ensure that factory equipment is properly maintained and in good working condition. 2. Manage maintenance staff: Supervise and motivate maintenance staff to ensure that they are working efficiently and effectively. 3. Implement maintenance schedules: Develop and implement maintenance schedules to ensure that equipment is properly maintained. Human Resources 1. Manage HR functions: Oversee HR functions, including recruitment, training, and employee relations. 2. Develop and implement HR policies: Develop and implement HR policies and procedures to ensure that employees are treated fairly and consistently. 3. Ensure compliance with labor laws: Ensure that the factory is compliant with labor laws and regulations. Other Responsibilities 1. Develop and implement business plans: Develop and implement business plans to achieve production targets and business objectives. 2. Manage budgets: Manage budgets to ensure that production costs are controlled and minimized. 3. Ensure compliance with regulatory requirements: Ensure that the factory is compliant with regulatory requirements, including food safety and hygiene regulations. Preferred candidate profile Education and Qualifications 1. Bachelor's degree in Food Science, Food Technology, or related field. 2. Postgraduate degree or diploma in Business Administration, Management, or related field. Experience 1. Minimum 8 years of experience in food processing and manufacturing. 2. Experience in a management role, preferably as a Factory Manager or Production Manager.

Profile- Customer service Exp- min 2yrs Package -Upto 30-33k Qualification- Graduates only Day shifts Anushika 9211073262

Assistant manager (Escalation Lead)