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Manpowergroup Services India
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Female F2F Drive | Senior Exe. (Contact Centre, Live Chat) | Gurgaon

Female F2F Drive | Senior Exe. (Contact Centre, Live Chat) | Gurgaon

Manpowergroup Services India

1 - 6 years

3 - 5 Lacs

gurugram

Posted:14 hours ago| Platform:

Apply

Skills Required

live chat contact centre chat escalation management customer service real-time response email & chat support complaint handling bpo non voice chat process customer support credit card support first response time call centre customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring Alert Senior Executive (Contact Centre, Live Chat)

Location:

About the Role:

What You’ll Do:

Handle customer service requests & complaints via social media within agreed SLAs.
Provide real-time responses on social media, safeguarding brand reputation.
Liaise with Sales, Marketing, Risk, Product, Pricing & Collections teams for customer-centric resolutions.
Track, map & allocate pending volumes with strict process adherence.
Work on escalations/early warning triggers to prevent avoidable issues.

What We’re Looking For:

Minimum
1 year of experience
in
ORM / Social Media Response / Content Management
.
Strong
problem-solving & analytical ability
.
Excellent
stakeholder management
skills.
Ability to maintain quality, productivity, and adherence to TATs.

Why Join Us?

Robust
wellness & wellbeing program
for mental and physical health.
Comprehensive
insurance & health benefits
(medical, dental, OPD, annual health check-ups).
Inclusive, diverse & gender-neutral workplace culture
.
Structured
rewards & recognition program
.
Opportunities for
continuous learning & development
.

exclusive walk-in drive tomorrow!

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