161 Call Centre Jobs

Barclays hiring for U.K Voice Process (Personal Banker) Location : Pune / Noida Ctc upto 8,50,000 Call Kabir 8779897221 We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

JOB FUNCTIONS AND RESPONSIBILITIES Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve delinquency Proficient use of an autodialing system to maximize effectiveness and increase contact ratios Required to make the prescribed number of contacts during the daily work schedule Familiar with the customer relations functions and the services offered Perform miscellaneous job-related duties as assigned by the department manager EDUCATION / EXPERIENCE This position requires strong customer service skills Must be fluent in English Overall knowledge and experience in mortgage loan servicing desirable but not required Graduate degree is preferred Undergraduates must have at least 6 months call center experience WORK SCHEDULE OR TRAVEL REQUIREMENTS Must be willing to work in US timings

JOB FUNCTIONS AND RESPONSIBILITIES Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve delinquency Proficient use of an autodialing system to maximize effectiveness and increase contact ratios Required to make the prescribed number of contacts during the daily work schedule Familiar with the customer relations functions and the services offered Perform miscellaneous job-related duties as assigned by the department manager EDUCATION / EXPERIENCE This position requires strong customer service skills Must be fluent in English Overall knowledge and experience in mortgage loan servicing desirable but not required Graduate degree is preferred Undergraduates must have at least 6 months call center experience WORK SCHEDULE OR TRAVEL REQUIREMENTS Must be willing to work in US timings

Job description . Designation- Customer support executive Job Role- Speak with the client on call. Voice Process. Only English & Hindi is Required. Location- Hyderabad, Bangalore, Chennai Please Call Bhavna 9884634937 for more info Required Candidate profile Candidates should be comfortable to work from office. Graduation not Mandatory Salary 14- 18 k CTC Required Immediate Joiners. Regards Bhavna 9884634937

Job Title: Genesys Application Support (P3) Location: Hyderabad Experience Range: 5 to 8 Years Department: IT Contact Center Voice Technology (CCVT) Role Category: Application Support / Production Support (L2 Genesys & Avaya Contact Center) Process Overview: The Contact Center Voice Technology (CCVT) production support team provides L2 support for Consumer Banking and Wealth Management Contact Center applications. The Banks contact centers handle ~2 million customer interactions daily across North America. The team is responsible for proactive monitoring, troubleshooting, incident/problem management, hotfix installation, root cause analysis, production changes, and vendor coordination (mainly Genesys). Responsibilities: Provide production application incident management and L2 support Perform problem research, troubleshooting, and resolution Track and close Sev 2/Sev 3 incident/problem tickets Review production changes, update monitoring setups Support release and deployment activities Conduct health checks and validations for Genesys applications Ensure application stability and reduce noise/errors Perform user administration in Genesys Communicate with peers and supervisors, document work and decisions Coordinate with vendors (Genesys, Avaya) for issue resolution Mandatory Skills: Genesys (On-Premises) Genesys Call Routing IRD, Composer (SCXML) Genesys Framework 8.X Genesys Voice Platform (GVP) / IVR Systems User Administration in Genesys Avaya (On-Premises) Contact Center Call Support Good-to-Have Skills: Incident & problem management (ITIL processes) Release & deployment support experience Root cause analysis and application monitoring Experience in large-scale contact center environments Education: B.E./B.Tech/M.E./M.Tech/B.Sc./M.Sc./BCA/MCA (preferably IT/CS specialization) Certifications (Optional): Genesys Certifications (definite plus)

We have a job opening for Tele Counsellor. If you are interested please send me your updated resume. Name- Total year of experience- Notice Period- Current CTC- Expected CTC- Total year of experience in BPO/Outbound Process- Job Description: Can communicate in Hindi and English both Experience in Outbound Tele calling/Tele Sales/lead generation. Lead Generation process Outbound Tele calling exposure is preferable Working time 6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed off

Designation : Engineer - L1(Technical Support) Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Send your updated resume to mail id : nivya.avinash@movate.com

Designation: Call Quality Analyst Job Location: Koramangala, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Analyst, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements.We are seeking candidates who have at least 1 year of prior experience in Call Quality Auditing within a BPO (mandatory). Alternatively, experienced Customer Care Executives with strong call handling backgrounds and a good understanding of quality auditing are also encouraged to apply. Job Responsbilities: 01) Fixed Day Shift: The process has fixed day shift timings. 02) Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for the calls handled by the customer care agents and share the detailed feedback of monitored calls. 03) Parameter Evaluation: Assess calls for accuracy, professionalism, and resolution effectiveness, delivering actionable insights for improvement. 04) Monitor KPIs such as CSAT, First Call Resolution (FCR), and Average Handling Time (AHT). 05) KPI Monitoring: Track critical performance metrics such as Customer Satisfaction (CSAT), First Call Resolution (FCR), and Average Handling Time (AHT). 06) Scoring and Documentation: Accurately Fill out call auditing forms by scoring all relevant parameters. 07) 7QC Tools Proficiency: Utilize 7QC tools like Pareto charts and histograms effectively for quality analysis. 08) Root Cause Analysis (RCA) & ACPT Analysis: Perform in-depth Root Cause Analysis and ACPT (Agent, Customer, Process, and Technology) Analysis to identify to identify the cause of customer dissatisfaction on the call. 09) Fatal and Non-Fatal Errors: Have good knowledge of fatal and non-fatal errors/parameters for the monitored calls. 10) Call Calibration Sessions: Actively participate in joint call calibration sessions to ensure consistency in quality assessments. 11) Understand and gauge the communication level and professionalism level of the agent on the call while auditing. 12) Coordinate and facilitate call calibration sessions for agent whenever required. 13) Mentor junior auditors to enhance team performance and quality standards. Required Key Skills / Desired Experience: 01) Educational Qualification: 12th Pass, Undergraduate, or Graduate candidates are eligible. 02) Work Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center. 03) Proficiency in call auditing tools (e.g., NICE, Verint) and MS Office (Excel, PowerPoint). 04) Notice Period: Candidates who can join immediately or in 7 to 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have good communication in both English & Hindi along with one of the regional languages like Kannada, Tamil, Malayalam, Telugu, Marathi, Bengali, Gujarati, etc. 06) Able to multitask, prioritize, and manage time efficiently. 07) Ability to flourish with minimal guidance, and be proactive. 08) Strong analytical, communication, and mentoring skills.

Job description . Designation- Customer support executive Job Role- Speak with the client on call. Voice Process. Only English & Hindi is Required. Location- Hyderabad, Bangalore, Chennai Please Call Bhavna 9884634937 for more info Required Candidate profile Candidates should be comfortable to work from office. Graduation not Mandatory Salary 14- 18 k CTC Required Immediate Joiners. Regards Bhavna 9884634937

Proper Communication & Issue Queries: Maintaining Empathy with Customers over voice and written platform. Greeting & Listening to Customer Grievances. Handling Issues with Importance on Customer. Tagging calls appropriately to concern department and ensuring end to end closure. Maintain Proper Call Quality as per guidelines. Manage Shift timings and attendance. Ensure proper Appointment is given based on slots through software. Escalating & Closure of Patient Requirements appropriately. Feedback call/Complaint Escalation. Maintaining Hospital Telephone Directory. Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers. Ensure dissemination of accurate & updated information to people coming to you and respond promptly & tactfully to their enquiries on calls. Comfortable with Rotational shifts (Including Night shift) and weekly off. Patient Grievance is replied over email within defined TAT. Administrative Responsibilities: Responsible for the general upkeep of your department. Maintain interpersonal relations with the concerned departments for smoother flow of work. Familiarity with all instruction manuals & guidelines at your workplace applicable to your role. Provide on job training to new employees joining in your department. Keep reporting head informed of significant customer related incidents in the department. General Any other assignment assigned by the management from time to time. Follow disciplinary & behavioral rules while on duty & should follow the Quality Policy to the hospital. Follow the personnel rules regarding leave or resignation. Make your presence in all the trainings/workshops/group discussions/meetings organized from time to time. Never transfer a call directly in the ICU or other critical care without authoritys approval. Dont disclose personal numbers of staff to outsiders If Interested, Kindly drop your CV on WhatsApp - 8171327064 (Mr. Subhash Yadav)

-Urgent requirement for (Service Desk) International Technical Process. -Salary - 3LPA - 4.5 LPA + Incentives -Pick & Drop Facility -Any Graduate with 1 Year of relevant experience is required. -For More Info Call OR What's App Aryan @ 8956802532 Required Candidate profile Excellent communication Skills in ENGLISH is mandatory. Any Graduate with 1 Year relevant experience is eligible Immediate Joiner Perks and benefits Incentives Opportunity to move in IT through IGP's

Experience Minimum 1012 years of experience in call centre operations with least 5 years in a leadership or managerial role. Proven track record in managing large-scale, 24/7 Emergency Call Center or Response Operations. Key Responsibilities o Oversee day-to-day operations of the ERC, ensuring efficiency and SLA adherence. o Develop and implement protocols for emergency call handling and dispatch services. o Coordinate with ERC Doctors, Team Leads, and IT staff to streamline workflows. o Conduct performance evaluations and provide training to enhance team efficiency. o Ensure adequate staffing levels and shift rotations for 24/7 operations. o Monitor key performance indicators (KPIs) for call handling, response times, and resource utilization. o Prepare and present performance reports to senior management. o Ensure service quality by monitoring calls, reviewing reports, and addressing complaints. o Work with the Quality & Training team to conduct regular training sessions and audits. o Coordinate with external stakeholders, medical teams and government agencies, during critical incidents. o Develop and execute contingency plans for ERC operations. o Manage ERC budgets, ensuring cost efficiency in operations. o Ensure compliance with legal, regulatory, and contractual obligations. o Maintain all records of operations, performance metrics, and incidents for audits & reporting. Prepared by- Pradeep Reddy, Project Manager, Sumeet SSG, India. Key Skills o Strong leadership and operational management skills. o Proficiency in call centre technologies and emergency response protocols. o Excellent communication, crisis management, and decision-making ability.

The incumbent will employ CRM software to analyze customer data, identify opportunities to enhance customer service, satisfaction and sales. He will collaborate with sales and other functions to develop strategies for strong customer relationships.

International CHAT Process (UK) Shift :- 1:30am Last Log-out -Salary - Upto 5.5 LPA + Inc Any Graduate with 1 year chat process experience Location - ( Hadapsar) For More Info Call OR What's App @ 8055579231 Required Candidate profile Excellent Communication Skills in ENGLISH is mandatory. Any Graduate with 1 year Relevant Experience. Immediate Joiner Perks and benefits Incentives Both Way Cab UK Timings

"Greetings from Sarvodaya Healthcare" Sarvodaya Hospital & Research Centre, Sector 8, Faridabad is looking for professional and dynamic Call Centre Executives. Desired Candidate Profile - Graduate/ Post Graduate with minimum 1 Year Experience in Hospital/Healthcare call centre processes. JOB DESCRIPTION Proper Communication & Issue Queries: Maintaining Empathy with Customers over voice and written platform. Greeting & Listening to Customer Grievances. Handling Issues with Importance on Customer. Tagging calls appropriately to concern department and ensuring end to end closure. Maintain Proper Call Quality as per guidelines. Manage Shift timings and attendance. Ensure proper Appointment is given based on slots through software. Escalating & Closure of Patient Requirements appropriately. Feedback call/Complaint Escalation. Maintaining Hospital Telephone Directory. Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers. Ensure dissemination of accurate & updated information to people coming to you and respond promptly & tactfully to their enquiries on calls. Comfortable with Rotational shifts (Including Night shift) and weekly off. Patient Grievance is replied over email within defined TAT. Administrative Responsibilities: Responsible for the general upkeep of your department. Maintain interpersonal relations with the concerned departments for smoother flow of work. Familiarity with all instruction manuals & guidelines at your workplace applicable to your role. Provide on job training to new employees joining in your department. Keep reporting head informed of significant customer related incidents in the department. General Any other assignment assigned by the management from time to time. Follow disciplinary & behavioral rules while on duty & should follow the Quality Policy to the hospital. Follow the personnel rules regarding leave or resignation. Make your presence in all the trainings/workshops/group discussions/meetings organized from time to time. Never transfer a call directly in the ICU or other critical care without authoritys approval. Dont disclose personal numbers of staff to outsiders If Interested, Kindly drop your CV on WhatsApp - 8929963378 (Gargi)

Designing, Leading, Managing a Marketing & Sales Campaign Managing Clients/Resource/Team of 25 associates in Marketing Management Graduates with ability to learn. Dynamic & Ambitious Freshers Apply Age preferred 20-25y Call HR Kanishka: 6369054068 Required Candidate profile Proficiency in Marketing/Sales /Promoting/Branding/Advertising/HR /Administration through a 'Training Module' which helps the candidate /freshers transform into a successful Strategic Business Manager

International Voice Process (UK) Shift :- 1:30am Last Log-out -Salary - 3.5 LPA - 6 LPA + Inc Any Graduate with relevant experience Location -( Hadapsar) For More Info Call OR What's App SAM @ 7020701527 Required Candidate profile Excellent Communication Skills in ENGLISH is mandatory. Any Graduate Fresher OR Experienced. Immediate Joiner

Job description . Designation- Customer support executive Job Role- Speak with the client on call. Voice Process. Only English & Hindi is Required. Location- Hyderabad, Bangalore, Chennai Please Call Bhavna 9884634937 for more info Required Candidate profile Candidates should be comfortable to work from office. Graduation not Mandatory Salary 14- 18 k CTC Required Immediate Joiners. Regards Bhavna 9884634937

Roles and Responsibilities Manage daily operations of an Inbound Call Centre, ensuring efficient handling of customer queries and issues. Oversee team performance, providing guidance and support to achieve targets and goals. Develop and implement strategies to improve process efficiency, reduce attrition rates, and enhance overall customer satisfaction. Collaborate with cross-functional teams to resolve complex issues related to telecommunications services. Ensure compliance with regulatory requirements and industry standards in the healthcare BPO/Call Centre domain. Desired Candidate Profile 10-15 years of experience in a similar role within the Telecom/ISP sector or Healthcare BPO/Call Centre domain. Strong understanding of call center management principles, including staff supervision, training, and development. Excellent communication skills for effective interaction with customers, colleagues, and stakeholders. Ability to analyze data to identify trends and areas for improvement; strong analytical skills required.

Any graduate Fresher (Excluding BE, BTECH, BPHARM) Passing Year - 2021 & above Location- Hinjewadi Pick & Drop Salary :- 22k In - Hand + Performance Incentives + Client Incentives + Shift Allowance For More Info Call OR What's App Renuka @ 8261984933 Required Candidate profile Excellent Comm Skills in ENGLISH is mandatory. Rotational Shifts Immediate Joiner Should have all relevant documents. Perks and benefits Performance & Client Incentives Shift Allowances

English Fluency Required for Non Voice Chat Process, Candidate with fluent English from any industry or fresher can apply. Job Location - Work from Office at Ahmedabad, Night Cab For Query, call 8000044060, 9227202690 Perks and benefits Night Allowance, PF, Esic, 24 days paid leave

Key Responsibilities: Handle incoming and outgoing calls in a polite and professional manner. Understand customer needs and provide appropriate solutions. Follow scripts/guidelines while addressing different customer concerns. Maintain accurate records of all interactions in the system. Promote customer satisfaction and loyalty by going the extra mile. Attend regular training sessions to stay updated and improve performance. Achieve daily and monthly performance targets. Requirements: Bachelor's degree. Good communication skills in Tamil and English (Required). Active listening and a customer-focused attitude. Basic computer skills. Ability to multitask and manage time efficiently. Positive attitude and eagerness to learn. Previous experience in a call center is an advantage. Punctuality and regular attendance are essential. Must be able to relocate or commute to Saibaba Colony, Coimbatore.

Role: Team Leader (Renewals) Role: Quality (Renewals) Location: Chennai Interested please share your updated cv to kotteeswarid@cholamsispl.com

???? Hiring for International Voice Process ???? Work Location: Uppal ????? Interview Location: Kukatpally ???? Shift: Night shifts ???? Benefits: 2-way cab facility ???? Weekly Off: 2 days ???? Interested candidates, connect with us at: ???? 7093920339 / 8143674590

Immediate Opening for Customer Support Executive with Kannada communication skills Graduate/ Diploma --- Fresher/ Experienced Good typing skills & computer knowledge Shift time : 9am-6pm ,9.30am to 6.30 Pm Job Location : Hosur Benefits: ESI, PF