Female F2F Drive | Senior Exe. (Contact Centre, Live Chat) | Gurgaon Manpowergroup Services India

1.0 - 6.0 years

3 - 5 Lacs

gurugram

Work from Office

Hiring Alert Senior Executive (Contact Centre, Live Chat) Location: Gurgaon DLF, Cyber City CTC: Up to 5.5 LPA Experience: 1+ Years (Mandatory) Preference: Female Candidates Only Drive Date: Tomorrow (22 Aug 2025) About the Role: We are looking for a Senior Executive Contact Centre (Live Chat) to manage social media requests from our credit card holders, ensuring timely resolution of service queries, complaints, and escalations. What You’ll Do: Handle customer service requests & complaints via social media within agreed SLAs. Provide real-time responses on social media, safeguarding brand reputation. Liaise with Sales, Marketing, Risk, Product, Pricing & Collections teams for customer-centric resolutions. Track, map & allocate pending volumes with strict process adherence. Work on escalations/early warning triggers to prevent avoidable issues. What We’re Looking For: Minimum 1 year of experience in ORM / Social Media Response / Content Management . Strong problem-solving & analytical ability . Excellent stakeholder management skills. Ability to maintain quality, productivity, and adherence to TATs. Why Join Us? Robust wellness & wellbeing program for mental and physical health. Comprehensive insurance & health benefits (medical, dental, OPD, annual health check-ups). Inclusive, diverse & gender-neutral workplace culture . Structured rewards & recognition program . Opportunities for continuous learning & development . If you’re a motivated professional with a passion for customer service and social media engagement, apply now and be part of our exclusive walk-in drive tomorrow!

Posted 16 hours ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.