5 Live Chat Jobs
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5.0 - 9.0 years
Chennai, All india
On-site
Role Overview: You are sought after to be a Global IT Services Desk Manager to lead an AI first support operations, 24x7 follow-the-sun IT Services Desk supporting a global workforce. Your responsibility will be to ensure the operational performance, stability, and continuous improvement of the AI enabled support experience (virtual agent, chat, self-service, and automation) while leading the AI-enabled Level 1 support capability, supported by L1.5 and L2 teams across multiple regions. This role requires hands-on leadership focusing on service excellence, operational discipline, and delivering a consistent, high-quality customer experience at scale. Key Responsibilities: - Lead global follow...
Posted 1 week ago
1.0 - 5.0 years
3 Lacs
Noida, New delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida for Customer Support Key Highlights: 1: Graduate with Min 1 Year Exp in Customer Service/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts For Females 4: 5 Days Working 5: 4000 TA 6: Good Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Ne...
Posted 1 week ago
0.0 - 3.0 years
2 - 4 Lacs
Hyderabad
Work from Office
We are hiring enthusiastic and customer-focused professionals for an International Chat Process . The role involves providing real-time support to international customers through chat, ensuring high-quality service and customer satisfaction. Key Responsibilities: Handle customer queries via live chat in a timely and professional manner Provide accurate information and resolve customer issues effectively Maintain a high level of customer satisfaction through excellent communication Follow standard operating procedures and quality guidelines Document interactions and update customer records accurately Meet productivity, quality, and response-time targets Eligibility Criteria: Freshers or candi...
Posted 2 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
New delhi, Gurugram
Work from Office
International Customer Service Chat Process location: Gurgaon gard or under Grad with 6 months of exp Salary upto 32k ctc Skills: Excellent comms skills 24/7 Shift working days: 5 Both Side Cab Call/WhatsApp @ 9354475254 (HR Nainy) Perks and benefits Both side cab and 1 time meal
Posted 2 weeks ago
1.0 - 5.0 years
4 Lacs
Jaipur
Work from Office
Hi We are looking forward to hire Chat Support Associates for Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Grads With Min 1 Year Exp in International BPO > Salary Range (CTC) : 4-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus of 10,000 > 2 Weeks Guest House Whatsapp Your CV : Saifi @ 92084 59988 Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and i...
Posted 4 weeks ago
Exploring Live Chat Jobs in India
Live chat jobs have been gaining popularity in India as more companies seek to improve their customer support services. This has created a growing demand for professionals with excellent communication skills and the ability to multitask effectively. If you are considering a career in live chat, this article will provide you with valuable insights to help you navigate the job market in India.
Top Hiring Locations in India
- Bangalore
- Mumbai
- Delhi
- Hyderabad
- Pune
Average Salary Range
The average salary range for live chat professionals in India varies based on experience levels. Entry-level roles typically start at around ₹2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of ₹6-8 lakhs per annum.
Career Path
In the live chat industry, a typical career progression may look like: - Live Chat Representative - Senior Live Chat Agent - Live Chat Team Lead - Live Chat Manager
Related Skills
In addition to strong communication skills, live chat professionals are often expected to have skills such as: - Customer service experience - Multitasking abilities - Problem-solving skills - Knowledge of CRM tools
Interview Questions
- What experience do you have with live chat support? (basic)
- How do you handle difficult customers in a live chat setting? (medium)
- Can you describe a time when you successfully resolved a complex issue through live chat? (medium)
- How do you prioritize multiple chat conversations at once? (basic)
- Have you used any live chat software in the past? If so, which ones? (basic)
- How do you ensure customer data privacy and security during chat interactions? (medium)
- What strategies do you use to upsell or cross-sell products/services in a live chat conversation? (advanced)
- How do you stay updated on product knowledge to provide accurate information to customers? (basic)
- Have you ever had to escalate a chat to a higher level of support? How did you handle it? (medium)
- How do you handle technical issues that arise during a live chat session? (medium)
- Can you give an example of a time when you went above and beyond to help a customer through live chat? (medium)
- How do you measure the success of your live chat interactions? (basic)
- What do you think are the key qualities of a successful live chat agent? (basic)
- How do you handle a high volume of incoming chat requests during busy periods? (medium)
- Have you ever had to deal with an angry or upset customer in a live chat situation? How did you handle it? (medium)
- What do you think sets live chat support apart from other customer service channels? (basic)
- How do you ensure consistent messaging and branding in your live chat interactions? (medium)
- Can you explain how you would handle a chat that goes off-topic or becomes inappropriate? (medium)
- How do you see the future of live chat support evolving in the coming years? (advanced)
- Have you ever had to de-escalate a tense situation in a live chat conversation? How did you approach it? (medium)
- How do you handle repetitive or frequently asked questions in a live chat environment? (basic)
- Can you provide an example of a time when you had to collaborate with other departments to resolve a customer issue through live chat? (medium)
- How do you handle confidential customer information during live chat interactions? (basic)
- What do you think are the biggest challenges of working in live chat support? (basic)
Closing Remark
As you prepare for interviews in the live chat industry, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in live chat roles in India. Good luck!
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