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0.0 - 3.0 years

2 - 3 Lacs

hyderabad

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Company : MNC Process : International chat Process Qualification : Any Graduates undergraduate except btech Exp : 6 months of exp can consider 1+ year of exp bpo process Freshers : 2.6 to 3.2 Experience CTC :- 3.8 LPA Rotational shifts and Rotational week off Transport:- 1 way (Radius 25 KMs) ROI:- 1 : Writex 2 : Assessment(60+(score cut off) 3 : Operations For more Info contact : HR Hima bindu 8121777411 Or Drop your resume on : himabindu.k@mrtinfotech.com

Posted 10 hours ago

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1.0 - 4.0 years

3 - 4 Lacs

gurugram

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Hiring for Leading ITES Company In Gurgaon for Chat Support. Key Highlights: 1: Graduate with min 1 year experience in International Chat Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Se...

Posted 11 hours ago

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1.0 - 5.0 years

4 - 6 Lacs

noida, gurugram, delhi / ncr

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 12 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec...

Posted 11 hours ago

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Neares...

Posted 11 hours ago

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1.0 - 4.0 years

4 - 6 Lacs

gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 Year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: Both Way Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C...

Posted 11 hours ago

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noi...

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1.0 - 5.0 years

3 - 4 Lacs

noida, new delhi, gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support - Chat Support Key Highlights: 1: Graduate/UG with min 1 year experience in International Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consult...

Posted 12 hours ago

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1.0 - 5.0 years

2 - 5 Lacs

gurugram

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Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications : Any Undergrad or Grad can apply. Experience : 1-5 Years. What would you do? 1.You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. 2. You will also be responsible for closing the fault and complaints within SLA s. 3.Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of sup...

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1.0 - 5.0 years

4 - 6 Lacs

noida, gurugram, delhi / ncr

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 12 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec...

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Neares...

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1.0 - 4.0 years

3 - 4 Lacs

gurugram

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Hiring for Leading ITES Company In Gurgaon for Chat Support. Key Highlights: 1: Graduate with min 1 year experience in International Chat Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Se...

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1.0 - 6.0 years

2 - 5 Lacs

hyderabad, bengaluru

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Hiring for International process- Email & Chat Support Min 1 Yr Experience in International BPO as Customer support is required. Graduation mandatory. Excellent English communication is must Salary Upto 4.5 Lpa Call Vaishnavi 9898014385 TO APPLY . Required Candidate profile Immediate joiners only preferred Minimum 1 year Experience is required. Experience in International BPO as customer service. 2 way Cab will be provided.

Posted 2 days ago

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noi...

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Neares...

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1.0 - 5.0 years

4 - 6 Lacs

noida, new delhi, gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 6 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec ...

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1.0 - 5.0 years

4 - 4 Lacs

noida, gurugram, delhi / ncr

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 6 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec ...

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1.0 - 4.0 years

1 - 3 Lacs

bengaluru

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International Customer Support - Chat Process Eligibility Criteria :- > Only Graduate (NO BE BTECH) > Min 18 months experienced in International Chat (Preferred in Insurance Background) > Package - Up To 4LPA Max > Shift - UK Rotational > Location - Bangalore RMZ andatory Skill sets & Non-Negotiable (Need to have) Working knowledge of Insurance Domain (P&C or Life) Must possess strong English comprehension skills to effectively engage in client-led training sessions and understand process documentation. A minimum typing speed of 25 words per minute is required to ensure timely and efficient responses during live chat interactions. Clear, confident, and spontaneous communication both written ...

Posted 3 days ago

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1.0 - 2.0 years

1 - 3 Lacs

bengaluru

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Experience: Minimum 18months in Live Chat Qualification: Graduates Shift Timings: 7:00 AM – 4:00 PM 12:30 PM – 9:30 PM 5 days working Sat & Sun OFF 2-Way FREE Salary: 26,700 + Variables Location: Brookfield Contact HR Shirin – 7411782514

Posted 3 days ago

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1.0 - 4.0 years

3 - 4 Lacs

noida

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Role & responsibilities Resolve international customer queries over chat. Minimum 12months of international dual chat exp. Identify and assess customer needs to achieve satisfaction. Build sustainable relationships and trust with customer account through open and interactive communication. Requirements and skills Prove customer support experience or experience as a client service representative. 35+WPM Typing speed with 90+accuracy. Familiarity with CRM system and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize and manage time effectively. Dual chat concurrency. P...

Posted 3 days ago

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noi...

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1.0 - 4.0 years

4 - 6 Lacs

gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 Year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: Both Way Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C...

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1.0 - 5.0 years

3 - 4 Lacs

noida, new delhi, gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support - Chat Support Key Highlights: 1: Graduate/UG with min 1 year experience in International Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consult...

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Neares...

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1.0 - 5.0 years

4 - 6 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 6 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec ...

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1.0 - 5.0 years

4 - 4 Lacs

noida, gurugram, delhi / ncr

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 6 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec ...

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Exploring Live Chat Jobs in India

Live chat jobs have been gaining popularity in India as more companies seek to improve their customer support services. This has created a growing demand for professionals with excellent communication skills and the ability to multitask effectively. If you are considering a career in live chat, this article will provide you with valuable insights to help you navigate the job market in India.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The average salary range for live chat professionals in India varies based on experience levels. Entry-level roles typically start at around ₹2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of ₹6-8 lakhs per annum.

Career Path

In the live chat industry, a typical career progression may look like: - Live Chat Representative - Senior Live Chat Agent - Live Chat Team Lead - Live Chat Manager

Related Skills

In addition to strong communication skills, live chat professionals are often expected to have skills such as: - Customer service experience - Multitasking abilities - Problem-solving skills - Knowledge of CRM tools

Interview Questions

  • What experience do you have with live chat support? (basic)
  • How do you handle difficult customers in a live chat setting? (medium)
  • Can you describe a time when you successfully resolved a complex issue through live chat? (medium)
  • How do you prioritize multiple chat conversations at once? (basic)
  • Have you used any live chat software in the past? If so, which ones? (basic)
  • How do you ensure customer data privacy and security during chat interactions? (medium)
  • What strategies do you use to upsell or cross-sell products/services in a live chat conversation? (advanced)
  • How do you stay updated on product knowledge to provide accurate information to customers? (basic)
  • Have you ever had to escalate a chat to a higher level of support? How did you handle it? (medium)
  • How do you handle technical issues that arise during a live chat session? (medium)
  • Can you give an example of a time when you went above and beyond to help a customer through live chat? (medium)
  • How do you measure the success of your live chat interactions? (basic)
  • What do you think are the key qualities of a successful live chat agent? (basic)
  • How do you handle a high volume of incoming chat requests during busy periods? (medium)
  • Have you ever had to deal with an angry or upset customer in a live chat situation? How did you handle it? (medium)
  • What do you think sets live chat support apart from other customer service channels? (basic)
  • How do you ensure consistent messaging and branding in your live chat interactions? (medium)
  • Can you explain how you would handle a chat that goes off-topic or becomes inappropriate? (medium)
  • How do you see the future of live chat support evolving in the coming years? (advanced)
  • Have you ever had to de-escalate a tense situation in a live chat conversation? How did you approach it? (medium)
  • How do you handle repetitive or frequently asked questions in a live chat environment? (basic)
  • Can you provide an example of a time when you had to collaborate with other departments to resolve a customer issue through live chat? (medium)
  • How do you handle confidential customer information during live chat interactions? (basic)
  • What do you think are the biggest challenges of working in live chat support? (basic)

Closing Remark

As you prepare for interviews in the live chat industry, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in live chat roles in India. Good luck!

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