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1.0 - 4.0 years

3 - 4 Lacs

hyderabad

Work from Office

Greetings From Scorelabs Inc ! We are Hiring International Chat Support Executives Handle customers on their enquiries/complaints via multiple channels i.e. call/mail. To understand the product features for better problem solving. Required Candidate profile Qualification - Graduates & Under Graduates Person Should Have Minimum 1 Year Of Exp In Any International Chat Process Good In Typing Spped ( 30 WPM ) Call Hr Suvarna - 9502739374

Posted 1 day ago

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2.0 - 7.0 years

3 - 5 Lacs

gurugram

Work from Office

Hiring For International Chat Support Salary Upto 5 LPA One Side cabs 5 Days Working Rotational Shifts Rotational Week Off For Quick Alignment Kindly Attach Your Cv

Posted 2 days ago

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1.0 - 6.0 years

3 - 4 Lacs

noida, ghaziabad

Work from Office

Role & responsibilities Resolve international customer queries over chat interact with customers for resolving billing issues identify and assess customer needs to achieve satisfaction Preferred candidate profile should have at least 6 months international bpo experience in chat process minimum 12th Pass be comfortable with rotational and night shifts good English communication skills Perks and benefits Both side cabs Incentives Contact: Sania Call OR WhatsApp 7703879375 Email sx001154743@techmahindra.com

Posted 2 days ago

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1.0 - 5.0 years

3 - 4 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support - Chat Support Key Highlights: 1: Graduate/UG with min 1 year experience in International Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consult...

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noi...

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service - Chat Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consultin...

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 12 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec...

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1.0 - 5.0 years

4 - 4 Lacs

noida, gurugram, delhi / ncr

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 12 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec...

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1.0 - 5.0 years

3 - 4 Lacs

new delhi, gurugram, delhi / ncr

Work from Office

Hiring for Leading ITES Company In Gurgaon for Chat Support. Key Highlights: 1: Graduate with min 1 year experience in International Chat Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Se...

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1.0 - 3.0 years

0 - 0 Lacs

bangalore

On-site

Key Responsibilities: * Assist international airline customers with queries related to reservations, bookings, cancellations, refunds, and general inquiries. * Handle customer complaints and provide timely resolutions. * Process customer requests via chat and email. * Ensure adherence to quality standards and airline policies. * Work efficiently in a fast-paced, customer-centric environment. Educational & Experience Requirements: * Bachelor's Degree or Undergraduate dropouts. * Freshers or candidates with a minimum of 6 months in BPO. * Excellent written and spoken English. * Proficiency in computer applications. * Typing speed & accuracy required. * Willingness to work in a 24/7 rotational ...

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2.0 - 5.0 years

3 - 5 Lacs

gurugram

Work from Office

Hiring for International Chat Support Any Grad with minimum 18 months Exp. can apply Salary upto 36k in hand 5 days working Roaster off Night shifts 1 side cab Gurgaon Call/What's app Vanshika- 9319001798 Harshmeet- 9810963815 Priya- 9990035425 Required Candidate profile Candidate should have excellent verbal and written communication skills. Perks and benefits Incentives 1 side cab

Posted 3 days ago

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1.0 - 5.0 years

3 - 4 Lacs

new delhi, gurugram, delhi / ncr

Work from Office

Hiring for Leading ITES Company In Gurgaon for Chat Support. Key Highlights: 1: Graduate with min 1 year experience in International Chat Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Se...

Posted 4 days ago

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 12 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec...

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1.0 - 4.0 years

3 - 4 Lacs

new delhi, gurugram, delhi / ncr

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 Year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: Both Way Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C...

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1.0 - 5.0 years

4 - 4 Lacs

noida, gurugram, delhi / ncr

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 12 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec...

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noi...

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1.0 - 5.0 years

3 - 4 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support - Chat Support Key Highlights: 1: Graduate/UG with min 1 year experience in International Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consult...

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1.0 - 4.0 years

0 - 4 Lacs

hyderabad, telangana, india

On-site

Process : International Chat Process Qualification :10+2, 10+3 , Any Grad & UG Excellent Communication in English. 1 Year (Complete 12 months) of Experience is required in International Chat Process Candidates must comfortable working in any night Shifts CTC: 4.30 Lpa (fixed) 20%-30% Hike on last ctc Work from Office Immediate Joiners. 5 Days working 2 Rotational Week off 2 Way Cab Facility Work location : Hitech city ROI: 1. HR 2.Ops 3 . Versant 4. Live chat assessment HR Kiran 7815841437 Email : [HIDDEN TEXT] Interested Candidates can drop their Resumes to the Above Mail or whatsapp number.

Posted 4 days ago

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1.0 - 5.0 years

3 - 6 Lacs

mumbai, navi mumbai, mumbai (all areas)

Work from Office

Required Excellent Communication Min 1 Year Exp Mandatory INTERNATIONAL INBOUND VOICE / COMPLEX CHAT BPO Exp Should have computer and Internet knowledge / knowledge of Billing queries/Customer handling /Upselling skills / KPI's / AHT CTC : 3.00 - 6.00 Lpa ( Based on interview performance ) Benefits : Performance incentives 5 Days of Work + 2 Way Cab Facility ROI ; Mock Chat V&A PI Immediate joiners ONLY HR ROSE - 7674905818

Posted 5 days ago

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1.0 years

2 - 2 Lacs

chennai

Work from Office

Greetings from Teleperformance!!! Process: Web chat into Telecom Role: Customer Support Shift: 7AM-12AM (Rotational Shift) Location: Ambit IT Park, Ambattur Chennai Qualification: Any Degree (UG & PG both can apply) Experience: Min 1 yr in any BPO (Mandatory) Looking for immediate joiners Interested candidates can call Divya R- 7603885092 / 10Am to 8PM or drop your resume to divya.divya39@teleperformancedibs.com Roles and Responsibilities Handle customer queries via email, chat, and web chat platforms. Provide timely and effective solutions to customers' issues. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 1-2 years of experience ...

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noi...

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1.0 - 5.0 years

4 - 4 Lacs

noida, gurugram, delhi / ncr

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 12 months experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec...

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1.0 - 5.0 years

4 - 4 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service - Chat Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consultin...

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1.0 - 5.0 years

3 - 4 Lacs

new delhi, gurugram, delhi / ncr

Work from Office

Hiring for Leading ITES Company In Gurgaon for Chat Support. Key Highlights: 1: Graduate with min 1 year experience in International Chat Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Se...

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1.0 - 6.0 years

4 - 4 Lacs

pune

Work from Office

Job Title: Customer Support Executive US Telecom Process (Chat Support) Job Location: Pune Work From Office (WFO) Process: US Telecom – Chat Support Experience Required: Minimum 1 Year of experience in International BPO / Customer Support CTC: Up to 4.4 LPA Shift: US Shifts (Night Shift) Working Days: 5 Days Working (2 Days Rotational Off) Job Description: We are hiring Customer Support Executives for a US Telecom Chat Process. The role involves handling customer queries through live chat, resolving service issues, billing questions, and ensuring a seamless customer experience. Desired Candidate Profile: Minimum 1 year experience in International BPO / Customer Support Excellent written Engl...

Posted 6 days ago

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Exploring Live Chat Jobs in India

Live chat jobs have been gaining popularity in India as more companies seek to improve their customer support services. This has created a growing demand for professionals with excellent communication skills and the ability to multitask effectively. If you are considering a career in live chat, this article will provide you with valuable insights to help you navigate the job market in India.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The average salary range for live chat professionals in India varies based on experience levels. Entry-level roles typically start at around ₹2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of ₹6-8 lakhs per annum.

Career Path

In the live chat industry, a typical career progression may look like: - Live Chat Representative - Senior Live Chat Agent - Live Chat Team Lead - Live Chat Manager

Related Skills

In addition to strong communication skills, live chat professionals are often expected to have skills such as: - Customer service experience - Multitasking abilities - Problem-solving skills - Knowledge of CRM tools

Interview Questions

  • What experience do you have with live chat support? (basic)
  • How do you handle difficult customers in a live chat setting? (medium)
  • Can you describe a time when you successfully resolved a complex issue through live chat? (medium)
  • How do you prioritize multiple chat conversations at once? (basic)
  • Have you used any live chat software in the past? If so, which ones? (basic)
  • How do you ensure customer data privacy and security during chat interactions? (medium)
  • What strategies do you use to upsell or cross-sell products/services in a live chat conversation? (advanced)
  • How do you stay updated on product knowledge to provide accurate information to customers? (basic)
  • Have you ever had to escalate a chat to a higher level of support? How did you handle it? (medium)
  • How do you handle technical issues that arise during a live chat session? (medium)
  • Can you give an example of a time when you went above and beyond to help a customer through live chat? (medium)
  • How do you measure the success of your live chat interactions? (basic)
  • What do you think are the key qualities of a successful live chat agent? (basic)
  • How do you handle a high volume of incoming chat requests during busy periods? (medium)
  • Have you ever had to deal with an angry or upset customer in a live chat situation? How did you handle it? (medium)
  • What do you think sets live chat support apart from other customer service channels? (basic)
  • How do you ensure consistent messaging and branding in your live chat interactions? (medium)
  • Can you explain how you would handle a chat that goes off-topic or becomes inappropriate? (medium)
  • How do you see the future of live chat support evolving in the coming years? (advanced)
  • Have you ever had to de-escalate a tense situation in a live chat conversation? How did you approach it? (medium)
  • How do you handle repetitive or frequently asked questions in a live chat environment? (basic)
  • Can you provide an example of a time when you had to collaborate with other departments to resolve a customer issue through live chat? (medium)
  • How do you handle confidential customer information during live chat interactions? (basic)
  • What do you think are the biggest challenges of working in live chat support? (basic)

Closing Remark

As you prepare for interviews in the live chat industry, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in live chat roles in India. Good luck!

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