Virtual Interview Drive - NON Voice Process ( Aionos)

Hiring for Indigo Process Email Chat Process for AIONOS

Raghav Jain invited you to a Microsoft Teams Meeting:

Virtual Interview Invite - NON Voice Process ( Aionos ) Airline Processs

Meeting link: Virtual Interview Invite - NON Voice Process ( Aionos ) Airline Processs | Microsoft Teams | Meetup-Join

Job Title: Customer Support Expert Domestic (Travel Domain)

CTC: 3.2 LPA

Educational Qualification: Undergraduates + Graduates ( Minimum 6 months Exp Customer Service/travel/Non travel Domain )

Work Schedule: 5 Days/week, Rotational Shifts & Week Offs

Location: Sector 142, Noida

Night Shift: Cab facility available one sided(Only in Night)

About the Role:

We are hiring passionate and customer-focused Experts for the Domestic Travel

Desk within the Travel/Airline/OTA segment. This is an excellent opportunity to join a

high-growth team providing exceptional customer support services.

Key Responsibilities:

• Provide Email & Chat support to travel customers, ensuring timely and

accurate resolution.

• Assist with flight bookings, rescheduling, cancellations, Fare Rule

Categories, and refund-related queries.

• Adhere to company protocols to ensure quality service delivery.
• Collaborate with team leads, SMEs, and support staff to achieve performance

targets.

• Maintain confidentiality and follow compliance standards.

Minimum Screening Requirements (MSR):

• Open Positions: Total 40 open positions (20 Email/20 Chat)

• Experience: Minimum 6 months in Contact Centre/Customer Service (Travel/Non Travel

domain preferred)

• Versant Score: B2 / B1+

• KRA (Key Result Areas):

• Assist customers with flight bookings, rescheduling, cancellations,

Fare Rule Categories, and refund-related queries.

• Batch Date-13th November

Interested Candidates contact Senior HR Raghhav Jan : 9654280207 or whatsaap at the same or email at raghav.jain@hrprosolution.com