19 Contact Centre Jobs

BPO Contact centre cpmmunication skills

Job Summary: As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders a...

As a Business Process Management company, you will be responsible for owning engagements end-to-end. This includes connecting with internal and external stakeholders, understanding briefs, framing problem statements, creating roadmaps/engagement models, conducting (user) research, synthesizing findings, and imagining and prototyping possible solutions. You will also conduct process assessment workshops to identify improvement opportunities and tailor solutions to customer needs. Additionally, you will manage Digital Transformation projects for the account from planning to closure, working closely with cross-functional teams. In this role, you will be expected to rationalize and quantify desi...

Job Purpose To put the prospective student at the center of our approach. Working on behalf of Acumen&aposs strategic university partners, you will deliver exceptional service to key external stakeholders, ensuring a connected and seamless experience for their prospective students throughout their applicant journey. As part of a high-performing team you will be expected to contribute to the overall effective service delivery by providing a high-quality admissions service to applicants, agents, and academic decision makers in accordance with agreed standards; this will require working flexibly and with a focus on meeting deadlines and managing competing priorities. Main Responsibilities ? Pro...

The Regional Marketing Manager - India will collaborate with the India sales team to implement effective marketing programs and demand generation campaigns in the India region to generate a consistent flow of quality sales leads. The primary focus will be to position Verint as a leader in CX, Contact Centre, and AI-driven customer engagement platforms in India, while also expanding market coverage, penetration, and reputation. Key responsibilities include developing a comprehensive marketing plan in coordination with the India Managing Director, executing integrated marketing campaigns with a digital emphasis using Eloqua/salesforce.com marketing automation platform, generating Marketing Qua...

1.Hiring BPO Voice Process Advisors for a full-time work-from-home role. 2.Candidates must have their own laptop or desktop with a stable internet connection. 3.Responsibilities include handling outbound voice calls, resolving customer issues. 4.Strong verbal communication in Punjabi & Hindi mandate, English functional . 5.Prior voice process experience is an added advantage. 6. Willing to work in rotational shift

Role & responsibilities Manage Inbound, Outbound & Chat processes for Inside Sales, ensuring efficiency and performance. Lead and mentor a team of Inside Sales Representatives, driving productivity and engagement. Conduct call listening, team coaching, and triangulation calls to enhance service quality. Manage sales pipeline and drive ROI, ensuring alignment with business objectives. Coordinate with internal teams (Training, HR, Tech, etc.) for seamless operations. Conduct weekly cadence meetings with internal and external stakeholders. Ensure partner engagement & management for business growth. Define and track daily, weekly, and monthly targets for the team. Own P&L responsibility for the ...

The Delivery Leader, Operations role entails managing service delivery for a premium Global Telecom Client while ensuring alignment with strategic business objectives. Your responsibilities will include setting and modifying program plans as needed, prioritizing tasks, optimizing operations, and resolving conflicts to enhance effectiveness in achieving business results and strategic goals. This position is a key leadership role with P&L responsibility, directly influencing the growth trajectory of one of the most disruptive and fastest-growing businesses in the company. To excel in this role, you should possess at least 12 years of operations experience within a BPO/Contact Centre, with rece...

We seek a highly skilled Salesforce Integration Developer to design, build, and support complex integrations with the Salesforce Platform. The Integration Developer will create robust, scalable data and application interfaces between Salesforce and AWS Connect Contact Center, Lex Chatbots, and other systems. This critical role requires hands-on Salesforce integration architecture experience, expert-level coding abilities, and consistently delivering high-quality solutions. Responsibilities: Define and architect enterprise application integration methodology and patterns leveraging Salesforce Lead development of real-time, API-based interfaces using tools like Mulesoft, Jitterbit, Dell Boomi ...

Hiring Alert Senior Executive (Contact Centre, Live Chat) Location: Gurgaon DLF, Cyber City CTC: Up to 5.5 LPA Experience: 1+ Years (Mandatory) Preference: Female Candidates Only Drive Date: Tomorrow (22 Aug 2025) About the Role: We are looking for a Senior Executive Contact Centre (Live Chat) to manage social media requests from our credit card holders, ensuring timely resolution of service queries, complaints, and escalations. What You’ll Do: Handle customer service requests & complaints via social media within agreed SLAs. Provide real-time responses on social media, safeguarding brand reputation. Liaise with Sales, Marketing, Risk, Product, Pricing & Collections teams for customer-centri...

As an ideal candidate for this permanent position, you should possess a minimum of 2 years of experience in IT service or contact centre roles. A background in MBA or Bachelor of Engineering would be advantageous for this role. It is essential to bring high energy and enthusiasm to the job, coupled with strong communication skills to effectively interact with team members and clients. Your long-term career focus should align with the growth opportunities provided by the organization. Additionally, strong analytical skills will be key to success in fulfilling the responsibilities of this position.,

Role & responsibilities * Attend escalations and ensure quick resolution * Interact with customers for feedback on GIB products / Services/ Responsiveness of officers People Management * Evaluate achievement of productivity of all officers / team members on various pre defined parameters * Provide feedback to team members on productivity and quality parameters * Drive reward and recognition programs for motivating team members to improve performance * Regularly train team on processes, products, soft skills, etc * Proactively highlight Top / Bottom performers on a regular basis through different MIS * Guiding the team on exception scenarios * Ensure team members are in line with bank PERSONA...

Sr. Key Responsibilities 1 Focus on developing and implementing a strong foundation in customer relationship management by making outbound calls to Existing and New to Bank Customers. 2 Work towards building a better book value, relationship with customers and manage to source services with customer Cross-sell 3 Ensure quality and compliance process is followed on every interaction with the customer. 4 Innovatively migrates customer to different channels / platform for banking service provided by the bank 5 Tracks and Maintains self-performance for review purpose.

WORK FROM OFFICE IN CHANDIGARH & MOHALI (ROTATIONAL SHIFTS) PLZ CALL SOURABH @ 9779924404 If you are interested in moving to BPO or are already working there but looking for job change , please get in touch and we will be very happy to assist you. We are Hiring Customer Support Associates to work for the Inbound International as well as Domestic E-mail / Chat in E-Commerce BPO process @ Chandigarh & Mohali location International BPO continues to attract talent looking for the quality of life offered in terms of handsome salary , transport facility , work-life balance & only 5 working days in week Excellent Communication skills candidates are looking to add to their career and track record th...

We seek a highly skilled Salesforce Integration Developer to design, build, and support complex integrations with the Salesforce Platform. The Integration Developer will create robust, scalable data and application interfaces between Salesforce and AWS Connect Contact Center, Lex Chatbots, and other systems. This critical role requires hands-on Salesforce integration architecture experience, expert-level coding abilities, and consistently delivering high-quality solutions. Responsibilities: Define and architect enterprise application integration methodology and patterns leveraging Salesforce Lead development of real-time, API-based interfaces using tools like Mulesoft, Jitterbit, Dell Boomi ...

Role & responsibilities We are seeking a highly skilled and experienced Business Analyst with a strong background in channels, particularly within contact centre environments, to drive our digital transformation initiatives. This role is pivotal in identifying, analyzing, and defining requirements for automated solutions, with a keen focus on leveraging Artificial Intelligence (AI) and Machine Learning (ML) to enhance customer interactions and operational efficiency. The ideal candidate will bridge the gap between business needs and technical solutions, translating complex business problems into clear, actionable requirements for development teams. You will play a critical role in shaping th...

The Team Manager is responsible for overseeing and guiding a team to achieve operational goals and maintain high performance standards. Key duties include managing daily activities, monitoring team performance metrics, providing coaching and feedback, resolving issues, and ensuring compliance with company policies. The role requires strong leadership, communication, and problem-solving skills to motivate the team, drive productivity, and foster a positive work environment. The Team Manager collaborates with other departments to align team efforts with organizational objectives.(Marathi is Mandate) Age : 30years Maximum

The BPO Trainer is responsible for conducting training sessions for new hires and existing employees, focusing on process knowledge, customer service skills, communication techniques, and use of software applications. The trainer designs and updates training materials, assesses trainee progress, provides feedback, and ensures that employees meet performance standards to deliver high-quality customer support. The role also involves coordinating with various departments to align training programs with business goals. (Marathi is Mandate) Age: 30years Maximum

Introduction: A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, a...