Post Sales Executive

Nature Homes & Spaces

1 - 6 years

4 - 7 Lacs

jaipur

Posted:1 hour ago| Platform:

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Skills Required

customer relationship after sales support customer handling post sales handling customer queries post sales support payment followup handling client calls after sales service complaint handling query resolution follow ups

Work Mode

Work from Office

Job Type

Full Time

Job Description

Post/After-Sales Executive

We are seeking a dedicated and customer-focused After-Sales Executive to join our team at Nature Homes. The ideal candidate will be responsible for ensuring exceptional customer satisfaction after the sale has been made, managing the post-sales process, and maintaining long-term client relationships.

Key Responsibilities:

Serve as the primary point of contact for customers after the sale is completed.
Address client queries, concerns, and service requests in a timely and professional manner.
Coordinate with internal teams (construction, maintenance, finance, legal) to ensure prompt resolution of customer issues.
Oversee the handover process, ensuring all documentation, snag lists, and final inspections are completed.
Maintain detailed records of customer interactions, service requests, and resolutions.
Conduct follow-up calls and visits to ensure customer satisfaction and address any outstanding issues.
Manage warranty claims and coordinate repairs or replacements as necessary.
Collect customer feedback and share insights with relevant departments to improve products and services.
Assist in developing and implementing customer retention strategies.
Ensure compliance with company policies, contractual obligations, and applicable regulations.

Qualifications & Skills:

Bachelors degree in Business Administration, Real Estate Management, or a related field (preferred).
Proven experience in after-sales, customer service, or client relations (real estate sector preferred).
Strong communication, interpersonal, and problem-solving skills.
Ability to handle multiple client accounts and prioritize tasks effectively.
Knowledge of property handover processes, snagging, and warranty management.

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jaipur

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INR 4 - 7 Lacs

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