Post Sales Executive

Role Overview:

We are seeking a competent and client-focused Post Sales Executive to manage and nurture relationships with our corporate clients once the onboarding process is completed. This role is critical in ensuring seamless service continuity, maintaining client satisfaction, and driving long-term business engagement. The Post Sales Executive will function as the key liaison between Pre-Sales, Operations, and the Client, ensuring that commitments made during acquisition are fulfilled effectively.

Key Responsibilities:

• Serve as the primary point of contact for clients after handover from the Pre-Sales team, ensuring smooth transition and continuity of service.
• Develop a deep understanding of client requirements, business trends, and service expectations to ensure operational alignment.
• Monitor client activity, identifying patterns in business increase or decline, and implement appropriate actions to support growth or retention.
• Coordinate closely with the Operations team to ensure timely delivery of all services and resolution of client queries.
• Manage escalations professionally, ensuring prompt and effective resolution of issues.
• Maintain detailed documentation of client interactions, service commitments, feedback, and performance reports.
• Work collaboratively with internal stakeholders to ensure adherence to service-level agreements and fulfillment of pre-sales commitments.
• Identify opportunities for upselling, cross-selling, and increasing client engagement across service verticals.
• Prepare regular client reports and performance summaries for internal analysis and strategic planning.
• Ensure a consistently high standard of client service and build long-term, trust-based relationships.

Requirements:

• Bachelor’s degree in Business Administration, Hospitality, Travel & Tourism, or a related discipline.
• 1–3 years of experience in client relationship management, post sales, account servicing, or customer success roles.
• Strong client-handling skills with an ability to manage multiple accounts simultaneously.
• Excellent communication, analytical, and interpersonal skills.
• Proven ability to coordinate effectively with cross-functional teams, especially Operations and Sales.
• Ability to understand business trends and take proactive measures to support client retention and growth.
• Experience in the travel or corporate service industry is preferred.
• Strong organizational skills with attention to detail and a commitment to timely delivery.

Why Join Us:

• Opportunity to work with leading corporate clients in the travel services domain.
• Strategic role with cross-functional exposure to Sales, Operations, and Client Success.
• Professional environment with strong focus on service quality, growth, and collaboration.
• Potential for career advancement within the client success and account management verticals.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Client Success / Post Sales: 1 year (Required)

Work Location: In person