Post Sales Executive

Role Overview

We are looking for a skilled and client-oriented Post Sales Executive to take charge of managing and strengthening relationships with corporate clients after the onboarding stage. This role plays a key part in ensuring smooth service delivery, maintaining high client satisfaction, and supporting long-term business growth. You will act as a bridge between Pre-Sales, Operations, and the Client, making sure all commitments made during acquisition are delivered as promised.

Key Responsibilities

• Act as the main point of contact for clients after the Pre-Sales handover, ensuring a seamless transition and uninterrupted service.
• Build a strong understanding of each client’s needs, business patterns, and service expectations to keep operations aligned.
• Track client activity to identify growth or decline trends and take necessary steps to support retention and business expansion.
• Collaborate closely with the Operations team to ensure timely service delivery and quick resolution of client inquiries.
• Handle escalations professionally and ensure issues are resolved efficiently.
• Maintain accurate records of client interactions, commitments, feedback, and service performance.
• Work with internal teams to ensure all service-level agreements and pre-sales promises are met.
• Identify potential upsell and cross-sell opportunities to boost client engagement.
• Prepare routine reports and performance updates for internal insights and strategic planning.
• Deliver consistent, high-quality client service and foster long-term, trust-based relationships.

Requirements

• Bachelor’s degree in Business Administration, Hospitality, Travel & Tourism, or a related field.
• 1–3 years of experience in client servicing, post-sales roles, account management, or customer success.
• Strong client relationship skills with the ability to manage multiple accounts.
• Excellent communication, analytical, and interpersonal abilities.
• Experience collaborating with cross-functional teams, especially Sales and Operations.
• Ability to recognize business trends and take proactive steps for client retention and growth.
• Prior experience in the travel or corporate services industry is preferred.
• Strong organizational skills, attention to detail, and a commitment to timely execution.

Why Work With Us

• Collaborate with top corporate clients in the travel services sector.
• Strategic role with exposure to Sales, Operations, and Client Success functions.
• Professional, growth-focused environment emphasizing quality and teamwork.
• Opportunities for career advancement within client success or account management.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Client Success / Post Sales: 1 year (Required)

Work Location: In person