Post Sales Executive

Post-Sales Executive

Key Responsibilities:

• Serve as the

  primary point of contact

  for clients after handover from the Pre-Sales team, ensuring smooth transition and continuity of service.
• Develop a

  deep understanding

  of client requirements, business trends, and service expectations to ensure operational alignment.
• Monitor client activity, identifying patterns in business increase or decline, and implement appropriate actions to support growth or retention.
• Coordinate closely with the Operations team to ensure the timely delivery of all services and the resolution of client queries.
• Manage escalations professionally, making sure that issues are resolved quickly.
• Maintain detailed documentation of client interactions, service commitments, feedback, and performance reports.
• Work collaboratively with internal stakeholders to ensure adherence to service-level agreements and fulfillment of pre-sales commitments.
• Identify opportunities for upselling, cross-selling, and increasing client engagement across service verticals.
• Prepare regular client reports and performance summaries for internal analysis and strategic planning.
• Ensure a consistently high standard of client service and build long-term, trust-based relationships.

Requirements:

• Bachelor’s degree in Business Administration, Hospitality, Travel & Tourism, or a related discipline.

• 1–3 years of experience

  in client relationship management, post-sales, account servicing, or customer success roles.
• Strong client-handling skills with an ability to manage multiple accounts simultaneously.
• Excellent communication, analytical, and interpersonal skills.
• Proven ability to coordinate effectively with cross-functional teams, especially Operations and Sales.
• Ability to understand business trends and take proactive measures to support client retention and growth.

• Experience in the travel or corporate service industry is preferred.

• Strong organizational skills with attention to detail and a commitment to timely delivery.

Why Join Us:

• Opportunity to work with leading corporate clients in the travel services domain.
• Strategic role with cross-functional exposure to Sales, Operations, and Client Success.
• Professional environment with a strong focus on service quality, growth, and collaboration.
• Potential for career advancement within the client success and account management verticals.