1473 Complaint Handling Jobs - Page 17

Responsibilities: * Manage incoming calls, resolve queries & complaints * Provide exceptional customer service * Maintain high call quality standards * Meet KPIs related to CSAT, AHT & CES * Escalate complex issues when necessary Office cab/shuttle Health insurance Food allowance Annual bonus Provident fund

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries effectively over phone/email/chat. Ability to work independently with minimal supervision while maintaining high levels of accuracy. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Fill the following details - Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

What we are looking for: We are looking for a professional who will handle customer interactions and resolve policy servicing queries, requests, and complaints for our HNI/NRI customers. Key Responsibilities: Handle and resolve customer queries and service requests through emails and calls. Ensure quick and effective service recovery for customer concerns. Manage and close HNI policy servicing requests within the given TAT. Coordinate with customers and internal teams to ensure timely maturity and annuity payouts. Work towards reducing unclaimed balances for HNI/NRI customers. Minimize repeat email queries by identifying issues and ensuring quick closures. Deliver excellent customer service to improve overall customer satisfaction (VOC). Identify process gaps and suggest improvements by working with project teams. Meet defined targets for SLA, TAT, productivity, and quality. Experience Required: Minimum 2 years of work experience in Escalation Handling on Email/Call Or chat box. Qualification: Graduate in any discipline. Skills Required: Excellent written and verbal communication skills. Prior experience in handling customer grievances over emails and calls is a must. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

You will be responsible for overseeing the restaurant operations and supervising the food and beverage service staff in accordance with the departmental BRISOP. Providing regular feedback and coaching to the associates will be a key aspect of your role. It will be essential to train all associates on the restaurant sequence of service and BRISOP to ensure the highest service standards are achieved in the restaurant. Additionally, conducting monthly department meetings with team members, sharing the minutes of the meeting with the F&B Manager, and taking necessary actions based on the discussions will be part of your routine. Maintaining immaculate grooming standards as per the resort's grooming policy and promoting the brand within the local community to foster excellent relations with local corporates will be crucial. You will need to be well-versed in the departmental BRISOP (Brand Rosetta Integrated Standard Operating Protocols) and collaborate with the F&B Manager to strategize and achieve the financial budget of the restaurant. Specific responsibilities will include effectively managing the restaurant by overseeing the implementation of the highest service standards outlined in the departmental BRISOP, ensuring adherence to opening and closing procedures, conducting shift briefings, meeting and interacting with guests daily, planning the departmental roster based on resort occupancy, delivering training, creating and updating BRISOP for new services, innovating techniques to enhance the dining experience, reporting maintenance deficiencies, maintaining inventory control, developing F&B promotions calendar, managing annual leave planner, conducting competition analysis, achieving Guest Satisfaction Index audit score, up-selling resort facilities, creating KRAs for associates, managing employee performance, resolving guest complaints, assisting in budget creation, possessing good product knowledge, and performing any other duties as assigned by the Food & Beverage Manager.,

As a Customer Service Executive with a background in B.E. Electronics and 2-4 years of experience in DWDM Submarine NOC or Transmission NOC, you will be responsible for the efficient operation and management of the Submarine Cable System. Your main duties will involve overseeing the equipment and network of the TGN Subsea Cable (DWDM) and its associated network elements and NMS. This includes 24x7 operation and maintenance, traffic monitoring, fault analysis, complaint handling, planned and unplanned activities management, and timely updates to relevant teams. Your role will require active coordination with internal customers, TGN CLS landing parties, cable landing stations, vendors, and engineering teams to resolve system-related issues. Additionally, you will be responsible for circuit provisioning, activation, de-activation, and testing in collaboration with Cablestation teams. It is essential to continuously acquire complex skills, techniques, and knowledge to progress towards full proficiency in this specialized field and effectively address unfamiliar challenges and problems. Key responsibilities include: - Efficient operation and maintenance of TGN submarine cable equipment and associated NMS on a 24*7 shift basis - Ensuring equipment and traffic uptime (DWDM) and coordinating with CLS for network fault troubleshooting and problem rectification - Performing preventive and corrective maintenance according to guidelines - Testing and maintaining the restoration path for immediate use - Preparing and analyzing equipment and network performance reports for submission to SA management - Coordinating during cable failures and participating in repair and traffic restoration as per guidelines - Implementing vendor-proposed actions to address equipment and network deficiencies - Managing new installations and upgrades - Ensuring adherence to processes to achieve committed SLAs and KPIs - Focusing on achieving customer satisfaction within network performance through key performance indicators such as Traffic Uptime and Equipment Uptime - Handling traffic provisioning, management, and restoration, preventive management on the network and wet segment, fault and complaint management, alarm and network performance management, compliance with NOC processes, and network performance reporting and inventory management.,

You will be responsible for closing sales deals via client visits and maintaining good customer relationships. An effective sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. Your responsibilities will include contacting potential or existing customers to inform them about a product or service, answering questions about the company's services, entering and updating customer information in the database, taking and processing orders in an accurate manner, and handling grievances to preserve the company's reputation. It is important to go the extra mile to meet sales quotas and facilitate future sales. Keeping records of client visits and sales, as well as noting useful information, is crucial. Outstanding negotiation skills with the ability to resolve issues and address complaints are necessary for this role. Additionally, you should have the ability to learn about products and services and describe/explain them to prospects effectively.,

The Call Center Executive plays a vital role in handling inbound and outbound calls to support customers with loan inquiries, application processes, and service-related concerns. Your responsibilities include lead generation, customer relationship management, and complaint resolution while ensuring high service quality and compliance with company policies. To excel in this role, you must possess strong communication skills, problem-solving abilities, and a customer-centric approach to enhance satisfaction and drive business growth. You will be responsible for providing accurate information and efficiently resolving customer queries. Additionally, you will identify potential customers through telecalling and follow-ups, converting inquiries into loan applications by explaining benefits and features. Guiding customers on documentation, verification, and loan application submission will also be part of your duties, along with coordinating with internal teams for faster processing and approvals. Maintaining positive relationships with existing customers for repeat business and referrals is crucial, as well as addressing customer complaints and escalating unresolved issues to the concerned department. You will be expected to ensure timely resolution and maintain customer satisfaction. Furthermore, promoting additional financial products, educating customers about relevant financial solutions, and managing data in CRM systems are essential tasks in this role. To qualify for this position, you should hold a minimum Bachelor's degree and have 1-3 years of experience in a call center, telecalling, or customer service role, preferably in banking, NBFC, or housing finance. Experience in financial services, housing loans, or mortgage lending is advantageous. Proficiency in verbal and written communication in Tamil, Hindi, and English, along with strong problem-solving, interpersonal, and sales skills are required. Knowledge of housing finance products, loan application processes, CRM tools, and MS Office is also beneficial. Understanding regulatory norms, KYC guidelines, and ethical sales practices is essential to ensure compliance and maintain quality standards.,

As a SBAPL Field Staff at Welspun World, your primary responsibility will be to develop and nurture relationships with clients, promote a range of products, and achieve sales targets. You will play a crucial role in achieving monthly, quarterly, and annual sales targets through secondary sales and increasing market share through retailers. Providing customers with suitable product selections, samples, and quotations based on their inquiries will be part of your daily tasks. Your role will also involve building consumer and influencer connections in the region to enhance brand awareness and generate leads for retailers, dealers, and distributors. You will be expected to manage sales activities through the Sales App, maintain records of sales leads and customer accounts in the DMS, and handle consumer complaints professionally while upholding the company's values. Daily market visits will be essential for monitoring market status, competitors" activities, and scheme activations. Additionally, you will be responsible for executing below-the-line activities such as branding, sampling, and other promotional events like contractor meets, local meets, and exhibitions. Key performance indicators for this role include achieving sales targets in the designated area, establishing and nurturing client relationships, and identifying new business opportunities and market trends. Your interactions will primarily involve collaborating with sales teams, external communication channels, vendor management, and cross-functional teams. To excel in this role, you are expected to have a minimum of 2 years of relevant experience. Proficiency in competencies such as Business & Commercial Acumen, Entrepreneurship, Global Mind-set, People Excellence, and Process Orientation is crucial for success in this position. In conclusion, as a SBAPL Field Staff at Welspun World, you will play a pivotal role in driving sales, building client relationships, and contributing to the growth and success of the organization.,

Abdos Labtech Private Limited is a manufacturer of high-quality plastic laboratory products, with a state-of-the-art manufacturing facility located in Roorkee, Uttarakhand. Since 2009, we have been designing and producing premium plastic products for life science laboratories worldwide. Alongside plastics, we offer a diverse range of benchtop instruments and safety products for laboratory use. Our certifications include ISO 9001:2015, ISO 13485:2016, CE marking, and IVD certification on select products. Represented by Obelis as its EC REP in Europe, we uphold rigorous quality control measures to ensure top-notch products and services for our customers. We are currently looking for an Area Sales Manager (ASM) / Assistant Area Sales Manager (AASM) for Sales in Chennai. The ideal candidate will play a crucial role in developing and executing our sales strategy, forecasting reports, and expanding our market share. Your collaborative skills will be essential for working with external distributors and internal sales and marketing teams effectively. Responsibilities: - Achieve and monitor sales targets on a monthly, quarterly, and annual basis. - Develop key accounts and customer relationships. - Expand the distributors and sub-dealers network. - Keep track of competitor activities. - Motivate dealers and sales teams to drive business growth. - Facilitate coordination between customers, distributors, and the company. - Address customer and distributor complaints promptly. - Focus on generating secondary sales and converting them into primary sales. - Organize promotional activities like seminars and road shows to showcase products in the territory. Qualifications: - B.Sc. / M.Sc. in Biotechnology, Microbiology, Zoology, Chemistry, Biochemistry, or Life Science. - Bachelor's / Master's degree in business administration, sales, or a related field. - Previous experience in technical sales and the life science industry. Experience: - 3-6 years of experience in Life Science / Biotechnology sales. If you meet the qualifications and are interested in this opportunity, kindly share your updated CV with us at labtech@abdosindia.com. Salary Range: INR 7,00,000 - 8,00,000 per annum.,

As a Senior Product Executive at our company, you will play a crucial role in various aspects of product management and marketing. Your responsibilities include providing technical assistance and handling complaints with expertise. You will serve as a knowledge repository, supporting content development, new product training, and offering technical guidance to the sales team and customers when needed. Tracking key performance indicators will be a significant part of your role. This involves monitoring metrics such as sales numbers, customer adoption rates, and user engagement to evaluate the success of the product. You will be responsible for developing product go-to-market strategies, creating launch plans, overseeing product marketing activities, and managing product positioning effectively. Analyzing the competitor landscape is essential to ensure that our product stands out and offers a unique value proposition. Market research will be a key aspect of your role, helping you understand customer needs, preferences, and market trends to make informed decisions regarding product development. Utilizing data insights to drive decision-making for product roadmap updates, feature enhancements, and future product development strategies is also part of your responsibilities. Collaborating with the marketing team, you will develop and execute effective marketing campaigns to generate awareness and interest in the product. Managing a product roadmap will involve creating a comprehensive plan that outlines key features, functionalities, and release timelines. In terms of internal interactions, you will work closely with the sales team to deploy market and product strategies, assist in achieving targets, and provide technical support as needed. You will also engage with the production or division teams to provide rolling forecasts, address stock issues, and stay informed about new product developments and product information. Externally, you will interact with dealers to understand market realities and competitor landscapes, gathering valuable market information. Engaging with customers, especially Key Opinion Leaders (KOLs), to communicate product features, involve them in marketing activities, and address any product-related complaints will be part of your external interactions. To be successful in this role, you should have 2 to 5 years of experience in the Ophthalmology Surgical or Optometry field. This position will require travel and fieldwork across India. The ideal candidate will be a qualified optometrist with a strong background in product management and marketing. If you meet the requirements and are excited about this opportunity, please share your resume with us at recruitment@aurolab.com. Join us in shaping the future of our products and making a positive impact in the healthcare industry.,

You will be joining our organization as a relationship executive, where your primary focus will be on handling customer and channel partner escalations effectively. Your responsibilities will include coordinating with various internal and external teams to resolve escalations within the specified turnaround time. Additionally, you will be educating customers and channel partners about our products and services. Your role will require you to have experience in end-to-end banking operational procedures and the ability to build strong relationships with team members. Handling irate customers with politeness, managing inbound and outbound calls and reports, and being prepared to provide support beyond regular working hours are essential aspects of this position. As a point of contact for complaints, you will need to escalate issues as necessary and collaborate with different departments such as sales, technical, finance, and senior management to address customer needs effectively. Proficiency in tools like Confluence and JIRA for creating product backlogs, along with experience in risk management, data management, and fraud management, will be advantageous. Knowledge of digital banking/finance and telecom industries, particularly in developing markets, is also beneficial. To excel in this role, you should demonstrate the ability to work proficiently under ambiguous conditions and adapt to changing business requirements. Maintaining a strong focus on achieving outcomes and delivering on commitments is crucial. Effective communication, interpersonal, and negotiation skills are essential, along with the ability to manage time efficiently and handle multiple tasks simultaneously. A bachelor's degree or MBA qualification is required, along with fluency in Marathi, Hindi, Kannada, and English languages. Proficiency in Excel, report maintenance, and a proactive approach to taking initiatives will also be valuable assets in this role.,

As a Spare Parts Sales Coordinator at Liebherr India Private Limited, your main responsibility will be to ensure customer satisfaction through the sale and timely delivery of spare parts. You will be tasked with identifying spare parts, coordinating their delivery, and managing the spare parts business efficiently. Your duties will include organizing spare parts offers and orders within suitable timeframes, supporting the service department and service engineers, assisting the sales department with spare parts, managing the spare part stock and dispatch area, and corresponding with LWN spare part managers. You will also handle enquiries, provide technical clarification on spare parts, prepare quotations and proposals, offer modification kits and exchange programs, follow up on quotations, and handle booking and invoicing of spare parts, service, and warranty orders. Additionally, you will be responsible for requesting dispatch information from customers, forwarding shipping documents, checking sales invoices, monitoring debtors" accounts, collecting outstanding invoices, arranging quality certificates, processing complaints regarding spare parts orders, coordinating repairs, maintaining turnover statistics, proposing stock keeping solutions, and working with internal software. Key competences required for this role include adhering to signature regulations, booking spare part sales, service, and repair orders, and issuing invoices for spare parts, service, and repairs. Liebherr India Private Limited offers compensation in line with industry standards, corporate health insurance, term life insurance, financial stability, annual reviews, service awards, reward recognition, career progression opportunities, and the chance to join a dynamic and safety-focused team. If this opportunity interests you, we encourage you to submit your online application. For any queries, please reach out to Ms. Sneha Kewalram Shelke. Join Liebherr India Private Limited and be a part of a company dedicated to providing sales and customer service for a wide range of machinery and technology in India and neighboring countries. Location: Liebherr India Private Limited Unit No. A301-A305, 3rd Level, 5th Floor, Tower I, A Wing, Seawoods Grand Central, Plot R-1, Sector 40, Seawoods, Navi Mumbai, Maharashtra- 400706 India Contact: Ms. Sneha Shelke sneha.shelke@liebherr.com,

We are having opening for Customer Happiness Executive Exp:- Fresher to 3 yrs Location :- Jaipur & Bangalore Skills:-Inbound calls / Inbound process / Voice Process / Solving Queries / Complaint Handling Domain- Insurance If your Interested please send me your Cv on ritika.srivastava@harjai.com or you can contact on ritika.srivastava@harjai.com Total Exp Rel Exp Notice Period CTC - ECTC - Offer - Current Location - Joining Date - Preffered location - Thanks Ritika Srivastava

We are having opening for Customer Happiness Executive Exp:- Fresher to 3 yrs Location :- Jaipur & Bangalore Skills:-Inbound calls / Inbound process / Voice Process / Solving Queries / Complaint Handling Domain- Insurance If your Interested please send me your Cv on ritika.srivastava@harjai.com or you can contact on ritika.srivastava@harjai.com Total Exp Rel Exp Notice Period CTC - ECTC - Offer - Current Location - Joining Date - Preffered location - Thanks Ritika Srivastava

As a customer service representative in Kolkata, you will be responsible for maintaining strong customer relationships to foster repeat business. Your main duties will include upselling products and services to customers, addressing any concerns or complaints promptly and professionally. With at least 3 years of experience in a similar role and holding a graduate degree, you will have the opportunity to excel in this position and contribute to the success of the company. Join us as we strive to deliver exceptional service and build lasting customer loyalty.,

As a Quality Control Manager, your primary responsibility will be to implement methods to inspect, test, and evaluate products and production equipment. You will ensure that products adhere to quality standards by supervising inspectors, technicians, and other staff, and providing guidance and feedback. Additionally, you will oversee all product development procedures to identify deviations from quality standards and reject products that fail to meet these standards. In this role, you will be required to prepare reports by collecting, analyzing, and summarizing data, as well as engage with customers to gather product feedback. You will also be responsible for producing statistical reports on quality standards and reporting to upper management on quality standard issues. Evaluating product recalls and addressing customer complaints will be part of your duties as well. The ideal candidate for this position should have a total work experience of 3 years and be able to work full-time during day shifts. The work location will require you to be present in person. If you are a detail-oriented individual with a strong background in quality control and a passion for ensuring products meet high standards, we encourage you to apply for this position.,

In this vital role, you will own and implement the end-to-end global complaint process and management system. You will supervise a team of complaint investigators, ensuring that the entire process remains compliant with quality operating standards, procedures, and regulatory requirements. This position focuses on assuring the quality of complaint records, driving continuous improvement, and using market information to enhance processes. Roles & Responsibilities Team Leadership: Lead, mentor, and supervise a team of complaint investigators, providing guidance and support as needed. You will establish performance expectations, monitor for daily improvement, and oversee the development of staff members. Complaint Process Management: Own and implement the global complaint process, ensuring its execution is in full compliance with company policies, procedures, laws, and regulations. You will also ensure the quality of all tasks and complaint records. Compliance & Audits: Participate in audits and assessments, providing documentation and information on complaint management processes. You will also raise potential quality issues to management as needed. Strategic & Operational Management: Lead team initiatives and projects, prioritizing the workload based on changing volumes. You will develop a culture of continuous improvement and customer-centricity within the team, and be accountable for the day-to-day operations of your staff. Continuous Improvement: Translate information from the market to drive continuous improvement initiatives. You will also leverage your understanding of quality and industry requirements to maintain compliance. Qualifications A Doctorate degree; or a Master's degree with experience; or a Bachelor's degree with extensive experience; or a Diploma with a substantial background in quality management, with a focus on complaints handling. Quality and manufacturing experience in the biotech, medical device, or pharmaceutical industry is preferred. Experience in driving decision-making using DAI principles. Proven ability to lead cross-functional teams and consistently deliver timely, high-quality results. Understanding of the applicable manufacturing/testing processes is a plus. Soft Skills Leadership: Strong leadership skills and the ability to supervise multiple projects simultaneously. Problem-Solving: The ability to handle disagreements, find resolutions, and adjust strategies based on specific complaints. Communication & Collaboration: Excellent ability to build rapport with customers and colleagues to develop a collaborative environment, and to work effectively with global, virtual teams. Strategic Thinking: The ability to negotiate a strategic position and grasp reputability while steering through regulatory guidelines. Customer Focus: The ability to view issues from the customer's perspective to better understand their concerns.

You will be responsible for closing sales deals via client visits and maintaining good customer relationships. An effective sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. Your role will involve contacting potential or existing customers to inform them about a product or service, answering questions about the company's services, entering and updating customer information in the database, and taking and processing orders in an accurate manner. Additionally, you will be expected to handle grievances to preserve the company's reputation, go the extra mile to meet sales quotas and facilitate future sales, keep records of client visits and sales, and note useful information. Outstanding negotiation skills with the ability to resolve issues and address complaints are essential for this position. You should also have the ability to learn about products and services and describe or explain them to prospects effectively.,

As a qualified candidate with a Bachelor's Degree in Hotel Management (BHM) or Diploma in Hotel Management (DHM) and more than 10 years of relevant experience, you will be responsible for overseeing the daily operations of all food and beverage outlets. Your primary focus will be to develop and implement strategies to enhance customer service and ensure optimal guest satisfaction. Your key duties will include monitoring inventory levels, placing supply orders as necessary, and maintaining cost control measures. You will be expected to create and manage budgets, forecasts, and financial reports pertaining to food and beverage operations. Compliance with food safety, hygiene, and health regulations will be a top priority in this role. Collaboration with chefs and kitchen staff to design menus and daily specials will be essential. Additionally, you will be required to handle customer complaints and inquiries in a professional and efficient manner, aiming to resolve issues promptly and maintain a positive guest experience. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule will be during day shifts, and the location of work will be in person. The application deadline for this opportunity is 20/06/2025.,

As a Complaints Handler in our organization, your primary responsibility is to support the early-stage resolution of customer complaints. You will achieve this by conducting prompt and fair investigations, ensuring accurate documentation, and delivering excellent customer service. Your role is crucial in promoting a customer-first mindset, demonstrating strong communication skills, and supporting vulnerable customers in alignment with Consumer Duty principles. Additionally, you will contribute to continuous improvement initiatives and ensure compliance with regulatory standards under the guidance of senior team members. Your core responsibilities will include acknowledging and logging complaints promptly, handling complaints at the initial stage of the process across all product lines, and aiming to resolve them within 3 working days. You will be responsible for investigating complaints within agreed authority, recommending fair outcomes in line with policy guidelines, and maintaining clear and compassionate communication with customers via phone, email, and letter throughout the complaint journey. Identifying and escalating potential signs of customer vulnerability, collaborating with peers, providing feedback on processes, and ensuring compliance with quality standards will also be part of your role. To excel in this position, you are required to have at least 1 year of previous complaints handling experience in a regulated financial services environment. Additionally, a minimum of 1 year of experience working in a financial services environment within a customer-facing role, investigating complaints in line with FCA regulations, and working with vulnerable customers is essential. Familiarity with UK Savings products is crucial, and if not, a background in UK banking products is acceptable. Basic knowledge of FCA complaint handling principles, customer service standards, complaint resolution processes, and customer vulnerability is required. Proficiency in Microsoft Office tools and complaint handling systems such as WorkSmart is desirable. You should possess clear and professional verbal and written communication skills, strong listening skills, attention to detail, and the ability to manage time effectively in a fast-paced environment. Only graduates are eligible for this specialized role, and certifications in Complaints Handling, Customer Services, or UK Financial Services and products would be advantageous. Additionally, you will be responsible for ensuring the strict adherence to the company's security policies and procedures as per ISO 27001 certification requirements. Please note that this Job Description outlines the current expectations and responsibilities associated with the role. It is subject to regular review and updates to align with the evolving needs of the business.,

Education : BCOM/BE/BTECH/BSC/BMS Experience - min 2yrs Roles and Responsibilities: Building up strong relationship with the middle & senior management of FIG clients by meeting them personally and frequently. Addressing & solving their queries in a proactive and productive manner by coordinating with KLI Operations, Claims, Underwriting, Mid office team and other departments at HO well within defined TATs. Similar coordination with FIG sales/business team to ensure seamless and flawless client servicing and account management. Maintaining and updating various business trackers and MIS from time to time. Ensure all activities pertaining to audits are executed in timely manner. Spearhead all IT initiatives of FIG with the clients. Required Skills: Must be Very good in Excel and Advance Excel Good Communication required Role: Branch Sales Manager (B2B) Industry Type: Insurance Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate

Education : BCOM/BE/BTECH/BSC/BMS Experience - min 2yrs Roles and Responsibilities: Building up strong relationship with the middle & senior management of FIG clients by meeting them personally and frequently. Addressing & solving their queries in a proactive and productive manner by coordinating with KLI Operations, Claims, Underwriting, Mid office team and other departments at HO well within defined TATs. Similar coordination with FIG sales/business team to ensure seamless and flawless client servicing and account management. Maintaining and updating various business trackers and MIS from time to time. Ensure all activities pertaining to audits are executed in timely manner. Spearhead all IT initiatives of FIG with the clients. Required Skills: Must be Very good in Excel and Advance Excel Good Communication required Role: Branch Sales Manager (B2B) Industry Type: Insurance Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate

The Senior QA Executive plays a crucial role in overseeing various aspects of quality management within the organization. This includes but is not limited to document control, compliance monitoring, internal audits, quality metrics tracking, and non-conformance management. The position also involves contributing to change control, supplier evaluation, risk management, product and process validation, complaint handling, CAPA support, and quality improvement projects. A key part of the role is to engage in data entry, analysis, and report preparation to ensure alignment with quality and compliance objectives. Responsibilities of the role include: - Document Control: Assisting in the organization and maintenance of quality documentation such as the Quality Manual, Documented Procedures, Standard Operating Procedures (SOPs), and forms. - Internal Audits: Participating in internal audits across various departments to evaluate compliance with the Quality Management System (QMS) and providing reports to senior QA staff. - Non-Conformance Management: Supporting the investigation of non-conformities or deviations, including root cause analysis and the development of corrective and preventive actions (CAPAs). - Change Control Support: Aiding in the change control process by reviewing change requests and assessing their impact on quality and compliance. - Risk Management Assistance: Collaborating with senior QA staff to conduct risk assessments and implement risk management strategies. - Product and Process Validation Support: Participating in activities related to product and process validation to ensure they meet specified requirements. - Complaint Handling Support: Assisting in the review and resolution of customer complaints pertaining to product quality. - Corrective and Preventive Action (CAPA) Support: Supporting CAPA processes by collecting data and monitoring the progress of corrective actions. Candidates for this role are expected to have a Bachelor's or Master's degree in a life science background and ideally possess 2 to 4 years of relevant experience in a similar role within the IVD industry. Interested candidates are encouraged to share their CVs with hr2@athenesedx.com to be considered for this position.,

As a Service Engineer at our company, you will be responsible for performing installations, start-ups, maintenance, repairs, and updates of all products within your area of expertise. You will also assist with other products under supervision. It is crucial to communicate effectively and accept all operative advice from the Customer Care Center. Supporting the service process and ensuring optimal performance in all process activities related to your area of responsibility is a key part of this role. You will be required to escalate incidents according to defined parameters and inform The Customer Care Center about all escalation issues. Additionally, informing the Regional Service Center on any escalation issues is part of your responsibilities. Reporting any customer complaints with proper documentation to the CCC is essential. You must also ensure the proper use of tools and test equipment and report the usage on any related service report. Compliance with national and local regulations, safety standards, as well as technical and operational guidelines from Siemens Healthcare, is mandatory. Maintaining the highest level of customer satisfaction, especially within the framework of Siemens Healthcare Customer Services, is a top priority. All responsibilities and tasks must be performed as cost-effectively as possible, with profitability in mind.,

As a Sales Coordinator at JJEPL, you will play a crucial role in the Sales & Marketing Department by collaborating with design departments to ensure timely completion of inquiries and preparing quotations as per customer RFQ. Your responsibilities will include collecting commercial and technical documents from various departments such as design, quality, account, store, and logistics, and submitting them to customers based on their requirements. You will also be responsible for checking the completeness of technical and pricing details with the sales engineer or sales department head. Your stakeholders will include internal and external customers, the Sales Team (both domestic and export customers), your employer JJEPL, colleagues/subordinates from various departments, and suppliers such as logistic and transporters. Some of your key responsibilities will involve releasing SOS, submitting ABG/PBG, internal dispatch clearance, collection of expired BG, submission of shipping documents to customers, submitting fortnightly sales reports, updating various registers (PO, sales report, BG, SOS, service, customer complaint, quotation, customer satisfaction), handling customer complaints, and preparing and forwarding quotations to sales engineers. Your accountability will be measured based on releasing SOS and ABG/PBG on time, internal dispatch clearance after receiving SCN, collection of expired BG, timely submission and courier of shipping documents to customers, submission of fortnightly sales reports, and updating various registers on time. The deliverables that can be measured include releasing SOS with zero errors in stipulated time, releasing internal dispatch clearance on time, and ensuring all tasks are completed within the specified timeframes. This is a full-time position with benefits such as provided food, health insurance, leave encashment, life insurance, and provident fund. The work schedule is in the day shift and the work location is in person. To apply, please share your resume at akash.chorage@joshijampala.com or contact +91 9923015844 for further details.,