Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction To The Team
Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.As part of the
Traveler and Partner Service Platform division,
the Comms & Content Strategist I will play a supporting role in shaping how we communicate with our workforce.In this role, you will support our evolution from fragmented, unmeasurable communications to a structured, AI & tech-enabled strategy that ensures every message is received, understood, and acted upon. This role is ideal for someone early in their content strategy career who is eager to learn, contribute, and grow in a fast-paced, collaborative environment.
In This Role, You Will
Support discovery efforts to understand the current state of workforce communications.Participate in meetings, interviews, and reviews of existing communication tactics.Assist in developing new intake and prioritization processes.Contribute to the transition of current communication activities and change management planning.Help create and review templates for the Sana Workforce Comms platform.Support the creation of presentations and deliverables for change management initiatives.Assist in managing the editorial calendar and communication planning for TPSP lines of business.Support triage and prioritization of incoming communication requests.Draft and publish weekly communications using the Sana platform.Monitor audience feedback and questions, and track engagement metrics.Analyze knowledge check results and share insights with stakeholders.Contribute to broader communications projects across the AECC organization.
Experience & Qualifications
Foundational Content Strategy Skills
- Developing understanding of core content strategy disciplines such as UX writing, content audits, and content planning.
- Audit, analyze, structure, and present content with minimal supervision.
- Focuses primarily on content in the presentation layer (e.g., emails, intranet posts, templates) rather than complex systems.
- Beginning to build skills in facilitation and storytelling to support communication goals.
Content Design & Accessibility
- Learning to write content for digital experiences, including internal platforms like Sana.
- Understands and applies brand voice, tone, and style guidelines with guidance.
- Demonstrates awareness of accessibility, inclusion, readability, and translation standards.
- Structures content in formats appropriate to user needs and business goals.
Customer-Centric Thinking
- Curious about user needs and how communication can support understanding and behavior change.
- Open to feedback and learning from user insights and research.
- Seeks to understand how content decisions impact the employee experience.
Communication & Collaboration
- Communicates clearly and confidently with team members and stakeholders.
- Learns to explain content decisions using customer, business, or competitive insights.
- Receptive to feedback and able to adjust work accordingly.
- Considers the needs of different audiences when crafting messages.
Content Measurement & Analysis
- Considers communication goals and available metrics when crafting content.
- Participates in content testing (e.g., A/B tests, knowledge checks) and user feedback loops.
- Supports heuristic reviews to identify and resolve content issues.
Background
Experience:
Some academic or professional experience in communications, content strategy, UX writing, or a related field.
Content Creation
: Experience in creating content for newsletters, internal blogs, or social media.
Project Coordination
: Experience in coordinating projects, managing timelines, and working with cross-functional teams.
Stakeholder Interaction
: Experience in engaging with stakeholders, conducting interviews, or gathering feedback.
Technical Skills
: Familiarity with communication tools and platforms, such as email marketing software, intranet systems, or content management systems (CMS).The total cash range for this position in Austin is $87,500.00 to $122,500.00. Employees in this role have the potential to increase their pay up to $140,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Springfield is to . Employees in this role have the potential to increase their pay up to , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
