Description
About Norstella:At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.Each Organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) Delivers Must-have Answers For Critical Strategic And Commercial Decision-making. Together, Via Our Market-leading Brands, We Help Our Clients
- Citeline – accelerate the drug development cycle
- Evaluate – bring the right drugs to market
- MMIT – identify barrier to patient access
- Panalgo – turn data into insight faster
- The Dedham Group – think strategically for specialty therapeutics
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.
- We are looking for a highly motivated and detail-oriented Commercial Operations Analyst to join our growing team. In this mid-level role, you will partner closely with our global Commercial Operations and Sales teams to ensure the accuracy of our sales data, optimize CRM processes, and deliver high-quality reporting that supports decision-making across the organization.
- This role is ideal for someone who enjoys working with complex data, is skilled in reporting and analytics, and wants to contribute to the efficiency of a high-performing commercial organization.
Responsibilities
Sales & CRM Data Management
- Enter, update, and maintain accurate sales data in Salesforce or other CRM platforms.
- Manage territory updates across account teams, opportunity teams, and commission team objects (using DemandTools or Dataloader).
- Perform routine data quality checks, resolve discrepancies, and support data cleansing and deduplication efforts.
- Import/export CRM object data via API using insert/upsert/update/delete operations.
Reporting & Analytics
- Build, maintain, and automate recurring sales and operational reports with a high degree of accuracy.
- Develop dashboards, summary reports, and ad-hoc analyses to support Sales, GTM, Finance, and leadership teams; Excel, Tableau and or PowerBI etc.
- Use Excel and advanced modeling techniques (PowerQuery, Power Pivot, DAX, hierarchies, cube functions, LET/LAMBDA, etc.) to produce analytics-ready data sets.
- Leverage SQL (Snowflake or similar) to extract, transform, and analyze data using joins, window functions, and CTEs.
- Assist in visualizing trends, performance metrics, and insights for leadership consumption.
CRM System & Process Support
- Learn and support core CRM functionalities, ensuring records and processes are consistently maintained.
- Troubleshoot basic CRM issues and provide user support to sales team members.
- Maintain and update documentation for sales processes, system changes, and operational workflows.
- Support rollout and adoption of new sales tools, processes, and system enhancements.
Cross-Functional Collaboration
- Partner with Sales, GTM, Finance, Legal and other internal teams to gather requirements and ensure accurate reporting and data alignment.
- Communicate data insights clearly and proactively identify opportunities for process improvements.
Qualifications
- Bachelor's degree in business administration, Computer Science, or a related field.
- 5–7 years of experience in sales operations, reporting and analytics and commercial operations in a subscription-based software company
- Strong reporting and data analysis skills, including:
- Advanced Excel (PowerQuery, Power Pivot, DAX, LAMBDA/LET, HSTACK/VSTACK, Cube functions)
- Ability to build, automate, and optimize recurring reports and dashboards
- Comfort working with large, complex datasets
Experience with Salesforce, including:
- Object relationships, field limits, territory management, and CPQ fundamentals
- API-based data import/export (insert/upsert/update/delete)
- Experience with annual go-to-market planning, management of sales territories, quota development.
- Strong SQL skills with Snowflake or similar cloud data warehouses (joins, window functions, CTEs).
- Excellent attention to detail, organization, and time management.
- Ability to work independently and collaboratively across teams.
- Flexibility to work across US, Europe, and Asia time zones rotationally or as scheduled by your manager.
Preferred
- Experience in an enterprise SaaS or software environment would be considered a plus.
Our Guiding Principles For Success At Norstella
01:
Bold, Passionate, Mission-First
02:
Integrity, Truth, Reality
03:
Kindness, Empathy, Grace
04:
Resilience, Mettle, Perseverance
05:
Humility, Gratitude, Learning
Benefits
- Health Insurance
- Provident Fund
- Reimbursement of Certification Expenses
- Gratuity
- 24x7 Health Desk
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.
All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com.
