Client Relationship Manager

Job Title: CRM Manager

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Client Relationship Manager

• Manage and nurture relationships with key clients, acting as the single point of contact throughout the client lifecycle.
• Build strong relationships with multiple stakeholders, including academic leaders, administrators, decision-makers, and internal teams.
• Ensure seamless onboarding, adoption, and ongoing engagement of EdTech products and services.
• Track client interactions, engagement metrics, and renewal pipelines using CRM tools such as

  LeadSquared, Salesforce, and Zoho

  .
• Drive client retention, renewals, and expansion opportunities through proactive engagement and regular business reviews.
• Collaborate closely with Sales, Product, Academic, Tech, and Support teams to address client needs and resolve escalations.
• Analyze client data and feedback to identify risks, improvement areas, and growth opportunities.
• Prepare and present client performance reports, insights, and action plans to internal and external stakeholders.
• Ensure timely resolution of issues while maintaining high standards of service quality and professionalism.

• Bachelor’s degree in Business Administration, Education, Management, or a related field.

• 4–7 years of experience

  in Client Relationship Management, Account Management, Customer Success, or similar roles (preferably in EdTech, SaaS, or education services).
• Hands-on experience with

  CRM platforms such as LeadSquared, Salesforce, and Zoho

  for pipeline tracking, reporting, and client communication.
• Proven ability in

  stakeholder management

  , including handling senior-level and cross-functional stakeholders.
• Strong communication, negotiation, and presentation skills.
• Data-driven mindset with the ability to analyze client metrics and translate insights into action.
• Excellent problem-solving, organizational, and multitasking abilities.

• Experience working with institutional clients such as schools, colleges, universities, or corporate learning partners.
• Familiarity with LMS platforms, digital learning tools, or online education ecosystems.
• Experience in contract renewals, account expansion, and long-term client success strategies.

• Opportunity to work with a fast-growing EdTech organization driving meaningful learning outcomes.
• Competitive compensation with performance-linked incentives.
• Career growth and leadership development opportunities.
• Collaborative, innovation-focused work culture.

If your are looking for opportunity and feel fit for our requirement you can reach out on 9353203510