Client Relationship Manager

This is not a sales profile

➢ Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or services.

➢ Acting as a point of contact for complaints and escalating issues to the concern.

➢ Understand client queries and solve them in any manner.

P:S - CRM should stay at a maximum distance of 30-45 mins from the office.

Most important rule for MD - You have to sit with the CRM twice or thrice in a week to understand the client’s queries. Support them to retain your clients

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Polite disposition.

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Ability of rigorous follow up.

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The ability to communicate confidently – both through speaking and writing – with colleagues and clients.

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Ability to understand the circumstances and act accordingly.

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Proactive.

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Thorough knowledge of products/services.

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Always available on calls.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person