Chief Operating Officer (COO)

About VPLAK.com

VPLAK.com is a fast-growing e-commerce platform offering a wide range of electronics, lifestyle products, and consumer goods at competitive prices. With a focus on customer-first service, genuine products, and fast delivery, VPLAK aims to become a leading online retailer in India.

We are seeking an experienced Chief Operating Officer (COO) to lead daily operations, streamline processes, manage cross-functional teams, and accelerate growth.

Role Overview

The COO will be responsible for overseeing end-to-end business operations including supply chain, logistics, customer experience, merchandising, finance coordination, compliance, and strategic planning. The ideal candidate is a data-driven operator with strong experience in e-commerce, retail, or marketplace operations.

Key Responsibilities1. Strategic Leadership

• Develop and execute operational strategies aligned with VPLAK’s long-term vision.
• Work closely with the CEO to drive overall company performance with clear OKRs and KPIs.

2. Operations & Process Excellence

• Optimize daily operations across procurement, warehousing, logistics, and customer service.
• Implement SOPs, process automation, and scalable workflows to improve efficiency and reduce costs.
• Improve order fulfilment speed, accuracy, and post-purchase experience.

3. Supply Chain & Vendor Management

• Oversee sourcing, vendor onboarding, negotiations, and inventory control.
• Drive partnerships with manufacturers, brands, and logistics providers.
• Maintain healthy inventory turnover and minimize stockouts/overstocks.

4. Customer Experience

• Build a frictionless customer journey from browsing to delivery and support.
• Lead customer service operations (call center, chat, support ticketing, CRM).
• Monitor NPS, return rates, cancellation rates, and customer satisfaction metrics.

5. Financial & Performance Management

• Manage operational budgets, revenue targets, and cost controls.
• Work with finance to optimize cash flow, payment cycles, and profitability.
• Prepare performance dashboards and monthly/quarterly business reviews.

6. Technology & Product Coordination

• Collaborate with tech/product teams to enhance platform performance, UX/UI, checkout, order tracking, and partner integrations.
• Identify opportunities for automation (ERP, WMS, CRM, analytics platforms).

7. Team Leadership

• Lead, mentor, and scale operational teams including supply chain, logistics, customer support, and vendor relations.
• Build a high-performance, accountable culture.

8. Compliance & Risk Management

• Ensure compliance with regulatory and marketplace standards.
• Build risk mitigation strategies for logistics, payments, fraud, and data security.

Required QualificationsExperience

• 8–15+ years of experience in e-commerce, retail, supply chain, or operations leadership.
• Proven success in scaling operations and managing large teams.
• Experience in D2C, marketplace, or high-speed consumer business is preferred.

Skills

• Strong analytical and problem-solving capability.
• Expertise in supply chain, warehousing, logistics, and customer operations.
• Exceptional leadership, communication, and decision-making skills.
• Familiarity with ERP, WMS, CRM, and analytics tools.
• Ability to thrive in a fast-paced, high-growth environment.

Education

• MBA or equivalent preferred (operations, supply chain, general management).
• Engineering background is a plus.

Job Type: Full-time

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Work Location: In person