Branch Manager

## Key Result Areas (KRA) for Branch Manager — Importr.XYZ (Including Multitasking, Tele-Calling, EA to MD, International & Local Sourcing, Client Accompaniment, Startup Hustle) # Core Responsibilities The Branch Manager will *lead all branch operations, drive business growth, handle sourcing (global and local), act as Executive Assistant to the Managing Director, spearhead tele-calling activities, and relentlessly multitask to scale Importr.XYZ. **Flexible working, resilience, and total commitment are essential.* # 1. Business Growth & Revenue Generation - *Deliver sales and import/export volume targets* via aggressive outreach. - *Convert leads into clients* using tele-calling, emails, meetings, and exhibitions. - *Tele-calling:* Conduct daily cold/warm calls, pursue leads, follow up, and close deals. *Key Metrics:* - Revenue versus sales target - Buyer conversion rate (%) - Calls/leads generated and acted on daily # 2. International & Local Sourcing & Procurement - Attend *overseas exhibitions* (e.g., Canton Fair, global trade shows) to source/import suppliers. - *Participate in local exhibitions and trade fairs* to discover and onboard domestic suppliers. - Negotiate pricing, ensure quality, and manage supplier onboarding per SOP. - Multitask between branch operations and global/local procurement. *Key Metrics:* - Achieved cost savings - Supplier onboarding turnaround time (TAT) - Defect and return rate # 3. Logistics & Operations - Oversee *customs clearance, documentation, warehousing, and last-mile delivery*. - Optimize logistics/warehousing/freight costs while ensuring timely and error-free shipments. *Key Metrics:* - On-time delivery rate (%) - Average logistics cost per shipment # 4. Tele-Calling & Client Acquisition - Make daily outbound calls to prospects, clients, and suppliers for sales, support, and collections. - Maintain an organized *CRM database* for lead generation, follow-up, and closure. - Use tele-calling to *recover overdue payments* and resolve client issues rapidly. *Key Metrics:* - Calls/contacts made per day - Lead-to-client conversion rate - Amount recovered via calls # 5. Executive Assistance to MD - *Manage MD’s calendar, meetings, travel (domestic/international), and investor decks.* - Prioritize and multitask between branch operations and immediate MD directives. - *Accompany clients to the Ludhiana head office whenever required*, representing the company and ensuring a positive client experience. *Key Metrics:* - Scheduling and planning effectiveness - MD’s qualitative feedback on support - Accuracy and timeliness of required deliverables # 6. Compliance & Risk Management - Ensure *full compliance* with trade regulations, contracts, and internal SOPs. - Identify and minimize procurement, payment, and supplier-related risk or fraud. *Key Metrics:* - Audit and compliance pass rate - Contractual issues/disputes successfully resolved # 7. Startup Hustle, Multitasking & Extra Initiatives - Proactively participate in *all business opportunities*: exhibitions, impromptu client meetings, urgent shipments, and emergencies. - Maintain *no fixed hours*—deliver results on-demand, beyond standard schedule. - Efficiently juggle multiple roles:   - Branch Manager   - Sourcing Specialist   - Tele-Caller   - EA to MD   - Client Relationship Manager   - Crisis Handler  - Demonstrate high self-drive, problem-solving, and minimal need for supervision. *Key Metrics:* - Number of tasks/initiatives completed daily and weekly - Innovations or improvements made outside strict KRA # Behavioral & Leadership Expectations - *Startup Ownership:* Treat the company’s mission as your own. - *Agility:* Move seamlessly between strategic decisions and front-line tasks. - *Communication:* Excel in client/supplier calls, negotiations, and written/oral coordination with stakeholders. #Why This Role? - Opportunity to help *build a global trade business from scratch*. - Work hands-on with the MD; fast-track your entrepreneurial and management skills. - Experience *zero bureaucracy, high autonomy, and real impact*. *Note:* This is not a typical “branch job.” If you need a set shift or prefer limited multitasking, this opportunity is not for you.